Tidalwave Finance Corp

Upon receiving the complaint, we investigated the account and determined that the increased payment was the result of force placed insurance on the account.  The reason that the insurance was force...

placed was because the customer had a gap in insurance coverage for a specified period.  We sent two notices (attached) to the customer prior to force placing insurance on the account.  Unfortunately, the customer did not acquire insurance and we were required to force place the insurance.  We contacted the customer immediately after receiving the complaint and informed him of the right to force place insurance due to lack of coverage.  We also sent the customer the notices that were mailed to his address.  The customer acknowledged lack of coverage for a short time, but also worked with us to let us know coverage was added shortly after it lapsed.  We were able to confirm this with our insurance tracking system and have made the necessary adjustments to the customer's account.  We feel that the issue is now resolved, but will certainly work with this customer on any issues he may have about this, or anything else, in the future.

Tidalwave Finance has investigated this complaint and reached a mutual resolution with the Customer.  Tidalwave assures accurate record keeping and payment ledgers.  Upon review, Tidalwave determined that it was due to a miscommunication that the customer's car was repossessed.  In...

good faith, Tidalwave returned the customer's vehicle, at no cost to the customer, and made a credit to the customer's account for the time he did not have the vehicle.  As a courtesy, for the inconvenience of the situation,  Tidalwave credited the customer's account for an additional 10 days, for a credit of a total monthly payment.  The customer has expressed their satisfaction and we are eager to continue a healthy relationship with him.

To Whom It May Concern:
We are currently investigating this matter and have
attempted to contact the customer directly. 
According to our records, this customer purchased a vehicle on or...

about
11/27/2012.  The vehicle was repossessed
on 01/20/2014.  The account was reported
repossessed in January of 2014.  The
account was subsequently charged off by the company in April 2014 and was
reported as such.  The Consumer’s credit
report shows a 24 month history that indicates the original repossession
occurred in January 2014 and when it was charged off.  Due to an error, the account reverted back to
a repossession status in January 2015, we have notified the Credit Bureau to
correct this error immediately. Our intention is to accurately report the
customer’s account and apologize for the discrepancy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The company in which I have no valid account is asking for very detailed credit and demographic information on me. I have completed the Affidavit to the best only including pertanent public information. To confirm, any party that reviews Identification on the information sent to me can see that is it a fake. It does not match any legal identification and has misspelled words including a misleading of the City of Simi Valley. The Font for my name is in a font not used ever by the DmV. This is only one part to prove fraud and I dint understand why company is putting entire responsibility on me to provide proof on a very easy to see fraud application and identification. I ask for company to cease and desist all collection efforts and delete any negative reporting. 
Regards,
[redacted]

We immediately contacted the consumer to inquire about the complaint.  The consumer alleged that his account resulted from ID theft.  We have reviewed the allegations with the consumer and requested additional documentation required by our policies and procedures to complete our...

investigation of the alleged ID theft/fraud.  This includes the consumer completing the FTC ID Theft Affidavit.  This information was sent to the consumer and received by the consumer on Saturday, August 6, 2016.  At the time that our initial response was due to the Revdex.com we had not yet received the required information from the consumer.  As a result, our investigation is ongoing and we are working with the consumer to resolve.

This is in response to the notice we received from you regarding the customer complaint and the resolution that was unsatisfactory to the customer.  We have unsuccessfully tried to contact the customer directly, in an attempt to find a resolution that would be satisfactory to him.On 3/23/15 our representative spoke with the customer briefly but the customer did not have time to get into the details.  Our representative provided her contact information and the customer told her he would call her back.  On 3/24/15, she called customer and left a voicemail, he called her back once and left a message for her, and she called him before the end of the day but could not reach him and left another voicemail message.  When she had still not heard from the customer on 3/26/15, she called him in the morning, afternoon and evening, with no answer.  On 3/27/15, she wrote a letter to the customer requesting that he contact us immediately so we can discuss a satisfactory resolution. This letter was sent via Ontrac Overnight and will hopefully result in the customer contacting us to find and come to a satisfactory resolution.  Our intent and hope is to get in contact with the customer and work together towards a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Car was reposed January 2014 credit report says car was reposed October 2015 I am making a complaint because the car was not reposed on October 2015 I have made complaint with the Revdex.com on this tidalwave finance already when my credit report said car was reposed January 2015 I need the correct date to show on my credit report. I need my credit report to show when car was reposed on January 2014 on
the correct day.
Regards,
[redacted]

I would like them to pay me my money back and to also make sure my contract hasnt changed at all.

We have received Customer's complaint and have been attempting to work with her to resolve it.  At Customer's request, the Tidalwave Finance sent her a copy of her account payment ledger, with notations on the ledger in hopes she would better understand the history.  When the Customer was...

unsatisfied with the ledger, again at her request, Tidalwave Finance sent her an excel spreadsheet with her payment history.  
The company has reviewed her account and determined to cancel all forced place insurance that had been added to the account.  Customer has made 41 out of 42 payments, including 2 deferments.  Thus, taking out the forced placed insurance, her remaining balance would be 3 final payments of $376.12 each.  Due to the inconvenience Customer has experienced, Tidalwave Finance is willing to accept 2 final payments of $376.12 each, for a total of $752.24.  We have been attempting to reach Customer with this settlement offer but have yet to reach her.  We will continue to attempt to contact Customer until this issue has been resolved satisfactorily with her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.When I contacted Tidalwave on 2/17/15 the branch manager [redacted] confirmed that Tidalwave did in fact repossess the truck and she explained what I would need to do to get it back. She advised me to make two payments (only one was due) in certified funds, call back with the reference number, provide 5 additional references and provide proof of employment.  If what they are saying now is true and they did not order the repo, why did they demand these conditions be met before they authorized the release?  If they had not ordered it and the dealership was not acting on their behalf, they should have admitted their error and released the vehicle back to me instead of requiring that I pay them first? Why would the dealership repossess a vehicle where it had already been financed for five months? If the dealership did repossess the vehicle they were acting on behalf of Tidalwave otherwise how would they even be aware that the loan was delinquent?  I don’t believe it is the dealership’s normal business practice to sell a loan then repo the vehicle five months later.  There had to be some communication between Tidalwave and the dealership.  I did pay the repo fees directly to the repo agent which is what I was instructed to do by the branch manager [redacted] in order to reinstate my vehicle.  The payment of $913 was paid to Tidalwave thru PayNearMe service at my local Ace Cash Express on 2/17/15. I have attached a copy of the receipt.Now that the vehicle was damaged they are try to distance themselves from it saying they didn’t authorize it the dealership did.Additionally, I have yet to receive any required legal notices regarding the repo. 
Regards,
[redacted]

To Whom It May Concern:
Regarding the complaint we received, ID [redacted], we dispute the Customer’s claims that we...

had made an agreement with her regarding her account. We did attempt to work with her for several months, trying to get her to get her account current and advising her of her rights, including the voluntary surrender of the vehicle. We treat our customers with respect and dignity. When she contacted us using profanity, we requested that she stop and terminated the call when she would not.  We strive to run our business in total compliance and to treat our customers with the utmost respect. Please see the following timeline of the Customer’s account:Customer’s account was due on 10/18/2014.  Tidalwave called her on 10/27/2014, there was no answer and we were unable to leave a message.  Tidalwave called her on 11/3/2014, again there was no answer but we were able to leave a message to call us back.  Tidalwave called her employment on 11/3/2014, after being unable to reach her on her private phone, and left a message with [redacted] to have her call us back.
Customer called us back on 11/4/2014 and made promise to pay by 11/19/2014.  She was advised that she would then be 2 payments behind, because her next payment was due on 11/18/2014, and she confirmed she would be able to make a double payment. She was advised that we could give her until 11/7/2014 to make the October payment, she said she would call us back to let us know if she could make the payment by 11/7/2014. She did not call us back or make any payment on the 11/7/2014.
On 11/10/2014, we called customer on, did not get an answer and left a message to call us back.  We also called her employment and left a message for customer to call us back. 
Customer called us back on 11/17/2014 advising she could not make the October or November payments until 11/22/2014 and that she would make the payment via 711.  Customer was advised that her account was not secure and no payment arrangement was agreed to.
No payment was made on 11/22/2014.  We called customer’s private number on 11/25/2014, no answer so we left a message.  We also left another message at her employment.
We called customer’s private number on 11/28/2014 and got a message that the phone was not accepting calls at that time.
A 60 day late billing statement was sent to Customer on 12/1/2014.  We were able to speak with customer on 12/2/2014 while she was at work, she advised she was busy and would call us back later in the day; she did not call us back.
We contacted customer at work on 12/3/2014 and she advised she could not make a payment until 12/18/2014 but she would be able to make the 3 payments that were now delinquent.  We advised her that she must make payment immediately and there was no guarantee because her account was not secure.
Customer made a payment of $288.00 on 12/17/2014, not enough to bring her account current.
Customer was sent a 90 day late billing statement on 12/29/2014.
We called Customer on 1/7/2015, left a message to have Customer call us back.
We called Customer on 1/13//2015, left a message to have Customer call us back.
We called Customer on 1/16/2015, left a message to have Customer call us back.
We spoke with Customer on 1/19/2015 and advised her that past due amount is $1.308.72. She was advised that if she could not make full payment, she could surrender the car. She said she would ask her family for help and would call us back by the end of the day. We advised her that she must either provide payment or the vehicle.
Customer called on 1/20/2015, advised her father would help with 1 payment. We told her that 1 payment would not be enough, we would need at least $867.50 to consider it a partial payment. She said she would talk to her father again.  Customer was advised that if we do not get at least the $867.50 then we would need to get the vehicle.
We called Customer on 1/21/2015, left a message for her to call us back.
We called Customer on 1/22/2015, left a message for her to call us back.
We spoke with Customer on 1/23/2015, she advised she can send a payment on the following Saturday. She was advised that her account has been past due since October and making 1 payment will not bring her account current. She advised she would call back later that day.
Customer did not call back on 1/23/2015. We called Customer on 1/26/2015, left a message for her to call us back.
On 1/26/2015, Customer’s mother called to advise she would make a payment for her daughter on 1/28/2014 of $481.50. Customer’s mother advised that Customer would bring account current on 2/11/2015. We advised the Customer’s mother that we were unable to make an agreement with her because she was not on the account, advised her to have Customer call us back. We advised that we would be unable to stop any actions on the account even with the Customer’s mother’s promise to pay.
Customer made a payment on 1/28/2015 of $385.00.
Customer was sent a 120 day late billing statement on 1/26/2015.
We called Customer on 1/27/2015, left a message for her to call us back.
We called Customer on 1/28/2015, left a message for her to call us back.
We called Customer on 1/29/2015, left a message for her to call us back.
We called Customer on 1/30/2015, left a message for her to call us back.
We called Customer on 1/31/2015, left a message for her to call us back.
We called Customer on 2/2/2015, left a message for her to call us back.
A 90 day late billing statement was sent to Customer on 2/2/2015.
We called Customer on 2/3/2015, left a message for her to call us back.
We called Customer on 2/4/2015, left a message for her to call us back.
We called Customer on 2/5/2015, left a message for her to call us back.
We spoke with Customer on 2/9/2015, advised her that the account needed to be made current as soon as possible. Customer advised she thought she had until 2/11/2015. We advised her that there was no agreement because we have been unable to contact her, she would need to make payment immediately.
Customer was unable to bring account current and the vehicle was repossessed on 2/9/2015.
We spoke with Customer and her mother on 2/9/2015 and reminded them that no arrangements had been made. We could not make an agreement with Customer’s mother, only Customer. In spite of our numerous attempts to contact Customer, we were unable to talk to Customer.
Customer called back on 2/9/2015, yelling and using profanity. We requested she cease using foul language but continued. She was advised that she would need to pay her balance in full in order to retrieve the vehicle. Customer continued with profanities.
Customer called back on 2/11/2015, she was advised that the repossession condition report was still pending. She was advised of the Notice of Intent to Sell and the breakdown of her balance.
The Notice of Intent to Sell the vehicle was sent to Customer on 2/13/2015 and expires on 3/1/2015.
At all times, our employees and agents have treated the Customer with respect and dignity. We had tried to work with her for several months but was unable to.  She continuously failed to make payments on time or at all, in spite of her verbal promises to pay.
Feel free to contact me with any further questions.
Thank you,
[redacted]
In-House Counsel/Compliance Officer
Tidalwave Finance Corp.[redacted](V) 714-662-7800 ext. [redacted](F) [redacted]

The account has been updated on [redacted].

Regarding the complaint we received, ID [redacted], we dispute the Customer’s claims that we had...

made an agreement with him regarding his account. We did attempt to work with him for several months, trying to get payment on his account.  We strive to treat our customers with respect and dignity and to run our business in total compliance and to treat our customers with the utmost respect. Please see the following timeline of the Customer’s account:
Customer’s account was opened on 10/23/14, with an initial due date of 11/23/2014.
Customer missed his first payment and second payments.  As we had yet to receive a single payment from this Customer, we assigned it to be repossessed on January 15, 2015. 
As of 2/2/15, Customer was 3 payments past due.  He made his first payment on 2/3/15, 72 days past due.  Once we received the payment, we contacted the repo company and cancelled the assignment for repo.
On 2/17/15, the Customer called us and reported that the vehicle had been repossessed.  We advised the Customer that we did not have the vehicle repossessed.  After some investigation, it was found that the Dealership, [redacted], had had the vehicle repossessed.  The Dealership was not acting on our behalf nor did it have our authorization for such repossession. 
The customer went directly to the Dealer to retrieve his vehicle and paid the repossession fees to the Dealership in order to get his vehicle released.
If there was any confusion, it was due to the Dealership’s actions of repossessing the vehicle without our knowledge. We are working to prevent this from happening in the future.  We will continue to work with the Customer in the servicing of his finance contract.
Please let me know if you need anything else.
Thank you,
[redacted]
In-House Counsel/Compliance Officer
Tidalwave Finance Corp.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[this is company does not and I mean DO NOT treat their customers with respect. Like I said I have been having a financial issues with losing my job and made agreements with [redacted]. And my car was still repossessed. I have not received any sort of letter or phone about my vehicle. My agreements was to pay it in full the day it was repossessed and she was no longer handling my case. I want quality assurance audio of the phone call that day if possible proving that this agreement was made. I wish they were so concerned about every time and date they apparently called me at work when I didn't even have a job. They are liars and so unprofessional I will never deal with them again.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
When I contacted Tidalwave on 2/17/15 the branch manager [redacted] confirmed that Tidalwave did in fact repossess the truck and she explained what I would need to do to get it back. She advised me to make two payments (only one was due) in certified funds, call back with the reference number, provide 5 additional references and provide proof of employment.  If what they are saying now is true and they did not order the repo, why did they demand these conditions be met before they authorized the release?  If they had not ordered it and the dealership was not acting on their behalf, they should have admitted their error and released the vehicle back to me instead of requiring that I pay them first? Why would the dealership repossess a vehicle where it had already been financed for five months? If the dealership did repossess the vehicle they were acting on behalf of Tidalwave otherwise how would they even be aware that the loan was delinquent?  I don’t believe it is the dealership’s normal business practice to sell a loan then repo the vehicle five months later.  There had to be some communication between Tidalwave and the dealership.  
I did pay the repo fees directly to the repo agent which is what I was instructed to do by the branch manager [redacted] in order to reinstate my vehicle.  The payment of $913 was paid to Tidalwave thru PayNearMe service at my local Ace Cash Express on 2/17/15. I have attached a copy of the receipt.
Now that the vehicle was damaged they are try to distance themselves from it saying they didn’t authorize it the dealership did.
Additionally, I have yet to receive any required legal notices regarding the repo. 
Regards,
[redacted]

To Whom It May Concern:
We are currently investigating this matter and have
attempted to contact the customer directly. 
According to our records, this customer purchased a vehicle on or about
11/27/2012.  The vehicle was repossessed
on 01/20/2014.  The account was...

reported
repossessed in January of 2014.  The
account was subsequently charged off by the company in April 2014 and was
reported as such.  The Consumer’s credit
report shows a 24 month history that indicates the original repossession
occurred in January 2014 and when it was charged off.  Due to an error, the account reverted back to
a repossession status in January 2015, we have notified the Credit Bureau to
correct this error immediately. Our intention is to accurately report the
customer’s account and apologize for the discrepancy.

Regarding the complaint we received, ID [redacted], we dispute the Customer’s claims that we had made an agreement with him regarding his account. We did attempt to work with him for several months, trying to get payment on his account.  We strive to treat our customers with respect and dignity...

and to run our business in total compliance and to treat our customers with the utmost respect. Please see the following timeline of the Customer’s account:Customer’s account was opened on 10/23/14, with an initial due date of 11/23/2014.Customer missed his first payment and second payments.  As we had yet to receive a single payment from this Customer, we assigned it to be repossessed on January 15, 2015. As of 2/2/15, Customer was 3 payments past due.  He made his first payment on 2/3/15, 72 days past due.  Once we received the payment, we contacted the repo company and cancelled the assignment for repo.On 2/17/15, the Customer called us and reported that the vehicle had been repossessed.  We advised the Customer that we did not have the vehicle repossessed.  After some investigation, it was found that the Dealership, [redacted], had had the vehicle repossessed.  The Dealership was not acting on our behalf nor did it have our authorization for such repossession. The customer went directly to the Dealer to retrieve his vehicle and paid the repossession fees to the Dealership in order to get his vehicle released.If there was any confusion, it was due to the Dealership’s actions of repossessing the vehicle without our knowledge. We are working to prevent this from happening in the future.  We will continue to work with the Customer in the servicing of his finance contract.Please let me know if you need anything else.Thank you,[redacted]In-House Counsel/Compliance OfficerTidalwave Finance Corp.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Review: My car got impounded I called the finance company for them to get my car so they did and since day 1 they never cooperated on giving me any type of information of the car not how much I was supposed to pay or the number of the towing place where my car was at , also they made me go to the police department to get the car release paper when they had already gotten it OK I did everything they told me to do, by the 30th day I was still sending them emails text messages with pictures of the paperwork they still needed they told me to send a payment of 1025 in order for me to get the number to the towing place where my car was at I paid the payment of 1025 and they still didn't give me any information and told me that no matter what my car was not going to be given to me until they wanted to give it to me.Desired Settlement: I want them to give more accurate information and to do what they say they are going to do and do their part just like I did mine and to not make people go on circles like they have me doing.

Business

Response:

Tidalwave Finance Corporation (“Tidalwave”) disputes the facts provided by consumer ID [redacted] (“Consumer”).Tidalwave has always been forthright with Consumer regarding the fees and documentation needed to redeem her repossessed vehicle. The facts are as follows:10/28/14 Consumer called Tidalwave to advise that her vehicle was impounded by the police.10/29/14 Tidalwave received confirmation that the vehicle was impounded on 10/28/14 and that the vehicle was on a 30 day hold. The vehicle could not be released until 11/28/14 due to the hold.10/30/14 Tidalwave repossessed the vehicle from the impound lot and contacted Consumer regarding the repossession. The vehicle was transferred to a Tow Yard.11/1/14 Tidalwave advised Consumer that due to the hold placed by the police department the repossessed vehicle could not be released until after 11/28. Tidalwave advised her that if she were able to get a police department release sooner, we would not need to wait until 11/28. Consumer was also advised of the documents needed to redeem her vehicle: proof of insurance, 5 references, proof or residence, proof of income, Police Release (“Stips”).11/13/14 Tidalwave provided Consumer with the fees needed to be paid to Tidalwave but advised her that the storage fees are up to the Tow Yard where the vehicle was being stored. Consumer was reminded that all Stips were required prior to release of the vehicle.11/19/14 Consumer contacted Tidalwave to see if she could redeem the vehicle prior to 11/28, Tidalwave reminded Consumer of all Stips needed and fees required.11/21/14 Consumer contacted Tidalwave, Tidalwave provided Stips and fees necessary to redeem vehicle.11/25/14 Consumer’s husband contacted Tidalwave to discuss how to redeem. Tidalwave advised him of fees and Stips, advised husband to try to get Police Release early.12/1/14 Consumer contacted Tidalwave, Tidalwave provided Consumer with information regarding Stips and fees needed to redeem the vehicle.12/1/14 Consumer made payment of fees needed to redeem and sent Tidalwave Stips via email.12/1/14 Tidalwave advised Consumer that the vehicle could not be released until the Stips were verified. During verification, Tidalwave attempted to contact Consumer’s insurance provider but it was closed. The Stips could not be verified.12/2/14 Tidalwave confirmed proof of insurance with Consumer’s insurance company. Verification of the Stips was complete, Tidalwave sent a release to the Tow Yard where the vehicle was being kept. At all times in question, Tidalwave provided Consumer with all information needed to redeem her vehicle. Consumer was provided with the Tow Yard’s phone number to verify storage fees and was provided with Stips and fees required by Tidalwave. Tidalwave was straight forward with Consumer at every communication. Please let me know if you have any questions.