Tiffany Furniture

We have spoken to our supplier, they were out of stockThe chest will be exchanged within the next days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have no idea who this guy *** is, but yes the furniture is in the same room as its a combo living dining room and your drivers went right past the chair to bring in the tableMy two witnesses ran outside after we looked at chair and saw it was scratched and the drivers were aleeady driving down thw street All my furniture in that room is from Tiffanys and I have no way of damaging it myself! I want my chair fixed! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The chair was not damaged when we purchased it, otherwise my husband and I would have not purchased it I told u I had witnesses see the drivers rub the table against the chair, however didnt see the damage until the drivers were pulling awayYou guys are terrible and I should have done my research on the Revdex.com before ordering from you as your company is rated a D from previous complaints regarding damage I could have easly not cooperated when you delivered me a damaged dining room set two times but I didI want the chair fixed! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Response for complaint#*** is as follows: The chair was not scratched by our driversThe Reclining living room chair and Dining table are not in the same area, the scratches that are on the chair is not a scratch that can be caused by changing a dining room tableMore importantly, She
said she had two witnesses who saw my drivers do itIf that is true how come they did not say anything to the homeowner or the driversShe said she saw it after the drivers had left her homeMy drivers certainly did not damage the chair because as she said someone saw them, they were still in the house caught in the actThe drivers said they did not damage the chair.Thank you,*** ***

Costumer came in to the store and admitted to have put a hot pizza box on top of the table resulting in burning the finish on the tableTable has been exchanged times already for the costumer and the factory would not send another replacement as per misusage of the merchandise

Hello , we understand [redacted]o's concern , and we will give her a brand new furniture protection plan from "GUARDIAN". Once again , unfortunately , we can not determine why Montage furniture plan is claiming she does not have a plan with them! But for sure I will provide [redacted]o with a brand new furniture protection plan from "GUARDIAN". Any questions or concerns , please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The [redacted] is a nasty bully and going to his store would be an unpleasant event which I have no intention of enduring. My understanding was this sofa was to be 82/84 inches not 73/77 inches. The order which he has a copy of, indicates nothing except some model and style numbers none of which indicate a size. I and my friend were lead to believe is was going to be a bigger sofa, after it arrived and was looking at it I said to my self I could have gotten even a bigger sofa. Then after awhile and thinking it was not to comfortable because it was also narrow, we got out a tape measure and found it much smaller then we expected. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have spoken to our supplier, they were out of stock. The chest will be exchanged within the next 10 days.

The 5 year warranty that was purchased is through an outside firm and consumer must notify them of any claims. The furniture was bought 3 years ago and manufacturer only warranties furniture for 1 year.  Thank you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The couch was not repaired to my satisfaction.  If it was it would not be mismatched thread and ripped again
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Furniture was delivered on 12/**/2015 , We sent service to customer's house 2/**/2016 and we took care of problem to customer's satisfaction. On 3/**/2016 , We sent service again and found ink and rips that were not there on 2/**/2016. We told this to customer and she is not happy. These damages...

were done by customer. The technician filed a report with the manufacturer stating that those marks were not there originally. Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The chair was not damaged when we purchased it, otherwise my husband and I would have not purchased it.  I told u I had witnesses see the drivers rub the table against the chair, however didnt see the damage until the drivers were pulling away. You guys are terrible and I should have done my research on the Revdex.com before ordering from you as your company is rated a D from previous complaints regarding damage.  I could have easly not cooperated when you delivered me a damaged dining room set two times but I did. I want the chair fixed!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer received exactly what she ordered. No representation was made as to content of furniture. Customer never asked us content , she ordered Sofa that we had on display in our store but in a custom fabric. She does not like what she ordered and wants to return furniture that was custom...

ordered. Thank You.

Revdex.com:At this time, my complaint, ID [redacted] regarding Tiffany Furniture has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Response to complaint: As you can see there is a contradiction in her two letters she has sent to you. In the first letter she said her witnesses saw the entire thing happen. In the second letter she said my witnesses ran outside after we looked at the chair. Therefore they did not see him do it. On invoice#[redacted] when she bought the Reclining Chair, it was clearly states floor sample this chair was like this when she bought the chair off the floor. It was reduced because it was a floor sample.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 We will accept the new table and stool, but what about the protection for these new pieces and the other chairs and stools? Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]:
I have forwarded correspondence between the customer and myself regarding the customer's order. I have asked the customer numerous times to come to the store and show me the sofa she wanted compared with what is written on the receipt to ensure that the proper furniture was...

order.  
The customer refuses to come to the store.
I am more than willing to help the customer in any way I can. However, if the customer cannot comply by coming to the store to verify, there is nothing more I can do for them.
Sincerely,
[redacted]

Costumer was told by me owner of store that stools would take longer and we would deliver rest of furniture and he would have to wait for stools. The stools will be in within a week to 10 days and we will call him and deliver 3 stools which were sold to him for $300, not...

$500.  [redacted]

Hello , we apologize about the mix up and the inconvenience. We will exchange the table for customer as well the counter stool. We have closed our Farmingdale location , and that was the main office and warehouse facility , so unfortunately we do not have access to any records on the...

Montage furniture plans. So we can not prove anything to them , and have to accept their side. Once again , we will exchange the table and counter stool for customer. Sincerely , [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 This is an ongoing problem that was originally filed against the warranty company Montage. [redacted] has paid Tiffany to deliver my Kennard furniture and I was promised by Joe (The owner) that the Kennard love seat and sofa will be delivered to me at no charge within the next 5 weeks.  The other set was ordered by the stores mistake. I told ALL salespeople involved that I would take that set IF the warranty dept. approved as I WOULD NOT pay any additional monies for the set.  I never asked them to order that set, and in fact told them SEVERAL times in front of witnesses that they should not order that until they hear from me that I had the approval of Montage.  [redacted] would not approve the additional money and since Tiffany misunderstood that , they have had animosity toward me and therefore refused to order the less expensive replacement set.  Since I have contacted [redacted] and they told me that Joe has their check, Joe the owner has called and promised to deliver the Kennard set (chocolate color) within the next several weeks.  IF this is accomplished, I would be satisfied and will close the complaint.  thank you for your help.  [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]