Tiffany Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have no idea who this guy [redacted] is, but yes the furniture is in the same room as its a combo living dining room and your drivers went right past the chair to bring in the table. My two witnesses ran outside after we looked at chair and saw it was scratched and the drivers were aleeady driving down thw street.  All my furniture in that room is from Tiffanys and I have no way of damaging it myself! I want my chair fixed! 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The couch was bought on 1/*/2013 and delivered on 1/**/2013, not 2014 and the repair was done on 1/**/2013 to costumers satisfaction !!! I still remember all your curses at the end of our conversation. Thank you.[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The furniture was not repaired correctly within the 1 year warranty. The issue is that the seller of the furniture used inferior repairman within the 1 year mark and has refused to fix the issue-  which is the one they attempted to fix before.  I just want the repair done to satisfaction as was requested once already.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Costumer came into store on a busy day yelling and screaming at the store manager. She would not let him say anything just insisted on getting her money back. We have a video showing the way she treated us when she came in. The table was not delivered cracked in half, because she would have not...

paid the COD on delivery, if table was cracked.  This table is 1 1/4 inch solid wood, the only way it could crack like that is if someone sat or stood on it. We offered to replace table for her at no charge and we never told her it would take 17 weeks, the table at that time was in stock and she can have one right away. She did not treat us well and kept raising her voice thinking since the store was busy we would do what she wants.  We have to inspect table before anything can be done but we will offer her a new table regardless of how it broke.  Thank you.           [redacted]

Review: Purchased furniture on 08/**/2015, was promised everything will be shipped together on 08/**/15,total purchase price was $4500.00 including tax, shipping and protection plan,we paid $4000.00 cash and remaining $500.00 was due to the driver at delivery. When the furniture arrived it was missing 3 bar stools, I called the showroom and told the owner that since the stools are missing which are worth about $500.00 so I will hold and pay when the stools will arrive but he told us that I have to pay off now and we will get the stools in 4 to 5 days so we payed off the remaining balance.Since then no one called back so we called around 09/**/15 and we were told that they need another week to ship, we called back after waiting a week on about 09/**/15 and they said they will be in their warehouse next week, at this point we requested that we don't want to wait anymore and like to get our money back for the stools only, but they insist that they will rush their manufacturer and will ship them in 5 days, after waiting a week we called back around on 09/**/15 and they said that they will be coming in next week, after waiting for a week we called back on 09/**/15 and they said the will call back once they speak to the manufacturer, no one called back for hours so we called back again and they said that they will be getting those in second week of October, when I asked to speak to someone they put us on hold for few minutes and then said that everyone is gone for the day. Next day we called back and asked how can we get our refund since they were failed to deliver the stools, and the receptionist told us that the manager will call us back, since no one called back all day next day I went there I asked for the refund but the owner said that he will deliver the stool when he have them but will not give the money back.The owner has no shame and told me that you never went to a dealer to fix your car where they tell you that the part will arrive in 2 to 12 weeks so you just keep waiting for the part not sure when or if it will arrive similarly you keep waiting for stools and I will have them once they will get those. I only need my refund since it has been 6 weeks that the purchase was done and even today they cannot provide a date that they can deliver the stools. Please let us know how can we get our money back from them and also will like to aware other consumers about this place.Desired Settlement: Refund

Business

Response:

Costumer was told by me owner of store that stools would take longer and we would deliver rest of furniture and he would have to wait for stools. The stools will be in within a week to 10 days and we will call him and deliver 3 stools which were sold to him for $300, not $500. [redacted]

Review: We were supposed to be getting a 82 inch sofa, it turned out to be 73 inches (depth also wrong) should have been 37 inches was 31. They just put some model numbers down England 326/08 and sofa 635 and now they say we got that, but they haven't provided the sizes that go with the numbers. I think they are taking advantage of seniors, making us believe we were getting a bigger Sofa. Also the [redacted] insulted my wife making her cry by calling her a thief an liar on two separate occasions.Desired Settlement: Replacement, full or partial refund.

Business

Response:

Dear [redacted]:

I have forwarded correspondence between the customer and myself regarding the customer's order. I have asked the customer numerous times to come to the store and show me the sofa she wanted compared with what is written on the receipt to ensure that the proper furniture was order.

The customer refuses to come to the store.

I am more than willing to help the customer in any way I can. However, if the customer cannot comply by coming to the store to verify, there is nothing more I can do for them.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The [redacted] is a nasty bully and going to his store would be an unpleasant event which I have no intention of enduring. My understanding was this sofa was to be 82/84 inches not 73/77 inches. The order which he has a copy of, indicates nothing except some model and style numbers none of which indicate a size. I and my friend were lead to believe is was going to be a bigger sofa, after it arrived and was looking at it I said to my self I could have gotten even a bigger sofa. Then after awhile and thinking it was not to comfortable because it was also narrow, we got out a tape measure and found it much smaller then we expected.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought a Sectional Sofa. I Made three seperate payments. two at the store, and the last upon delivery. I paid with a bank certifed check. It was ripped by the delivery man who was simply seperating the customer copy and their copy. It was slightly too big for my living room so I called the following sunday to see if I can return the smallest, armless peice that attaches in the middle. The man rushed me off the phone saying he will call me back the tomorrow because customer service is not there right now. I never revieved a phone call about that. However a man named [redacted] did call me two days later stating the bank would not accept my check because a few numbers were ripped off the end. I explained I would get him a new check asap, but also asked about returning that peice. He went from somewhat normal attitude to exremely rude....very fast. he says "thats not why I called you, Just make sure you dont forget to leave that check in the mailbox for us to pickup" I told him thats not a problem but if I can return that peice ill cut a check for the difference so he wont have to give me a refund. Instead of simply telling me I cannot return it, he gave me a run around that he would call me back and see what he can do....but to leave the check still to be picked up. I simply asked if I can just wait until he "sees what he can do" instead of paying the entire amount if im just going to return it anyway. He then assured me I would probablly be able to and I agreed to leave the check in the mailbox to be picked up while I was at work. I felt like he was being rude to me and wasnt helping. I felt that he didint care at all about satisfying me as his customer or just giving me an answer. I had boyfriend (who I live with) call him later that day when I got home. He simply asked the same thing I did about if we can wait until we find out if we can return it before giviing the rest. The guy then flipped out screaming calling him stupid numerous times. [redacted] said "what are you stupid, your trying to jerk me out of my money you stupid [redacted]" My boyfriend [redacted] replies telling him "who are you calling stupid thats not what im trying to do here" the guy said you know what you can go [redacted] and hangs up on him! We call back and the guy is on a rampage saying we are stupid and to keep the " [redacted] couch and the [redacted] money you probablly need it more than I do. you sound like your poor" and hangs up again. I will absolutely NOT be spoken to like that, I will not have someone try and lie to me or tell me im a liar! and will NOT let him get away with this. We were being polite and respectful the entire time and obviously never had a problem paying them because I went to the bank and got a certified check for them! it has nothing to do with the money, the fact this man verbally abused both of us. Told me to [redacted] and keep the money.......hes not getting anything from me. Then a woman calls back today saying we have to pay it, we possess the couch now and have to. Defended his actions when we told her what happened saying " he was frustrated because you said you werent paying" WE ABSOLUTELY IN NO WAY EVER SAID WE DID NOT WANT TO OR WERE NOT GOING TO PAY FOR THE REMAINING AMOUNT. I Just asked if a return was possible of one peice of the couch. She would not give us a last name, but according to my research and consumer reviews on this furniture store. Over 30 other people have had an encounter with this man [redacted] saying hes disrespectful, rude, cursed them out, hung up on them and other things he did to us too. I have never in my life had someone treat me that way after I gave them over 1000 dollars in our hard earned money. It was disgusing and completely unacceptable. I WILL NOT BE SPOKEN TO LIKE THAT OR TREATED LIKE THAT BY THIS MAN. If this man were to just tell us we cannot return the part he would have got the check and none of this would ever happened. According to the website and what someone there told me Theres only one [redacted] and his name is [redacted] I believeDesired Settlement: TO NOT PAY FOR THIS AT ALL..........THEY CAN TAKE THEIR PIECE BACK AND DO WHAT THEY WANT WITH IT OR I WILL GLADLY DROP IT OFF.

Business

Response:

In response to the complaint, the customer received delivery Friday September *, 2013 and wanted to return the one piece because it was too big for the room.

If an item does not fit this is not the stores responsibility it is the customer's responsibility to make sure the measurements given are accurate. We advised the customer we would get back to them and let them know what the difference is to return the piece as a courtesy. Also, store policy is the final balance of furniture is to be paid for on delivery, if there is a problem we resolve it as quickly as possible and expect the furniture to be paid for.

At this point the customer has the furniture and an unpaid balance due to the fact that the check received was torn on the bottom. The bank would not process the check.

Customer service has called the customer at least 6 times from September ** till today to make arrangements to have the piece picked up and pay the final balance of $281.00 which is the original balance of $456.00 less $175.00 which is what the manufacturer agreed to deduct from the balance for the piece that didn't fit.

Please advise the customer to contact the store to make arrangements to pick up the one piece and pay for the remainder of the order.

Review: We had purchased a dinning room table with 6 chairs, bedroom set (including 2 night stands, chest and a dresser with a mirror), a cocktail table, an end table and TV console on 9/**/14 that did not arrive until 12/*/14. The top drawer of the chest did not close fully or correctly. We had called the store to explain this to them and they told us they would have a technician come out to fix it. On 12/**/14, a "technician" came out to assess the chest and told my fiance there was nothing that could be done to fix it and that they would have to send us a new piece. The man took pictures and told us we would hear back shortly from Tiffanys with a delivery date for our new piece. We called every two weeks to hear an update on our delivery, when finally in march 2015, the women we spoke with explained that they needed pictures of the chest. My fiance explained to her that the technician who came to the house took pictures which she then in turn said the man they sent is only a delivery man and does not fix furniture. My fiance emailed them the proof of the chest drawers not closing and unable to use. They finally said the Manufacture will not exchange the chest that Tiffany Furniture will purchase a chest for us on behalf of them. I actually thought I may get my chest but That was a month ago. Now in April 2015 I am still waiting on my replacement chest. I placed a call today to Tiffanys and was told that a shipment came in but all the furniture was damaged and it will be an additional 2 weeks. I guess I am just getting the run around and they will not be replacing my furniture. We spent $4,200 in this store and for some reason they will not exchange the item that was sold broken. I will be going there Monday to complain again but hopefully you can help us out. I have never complained to the Revdex.com before or have written a review, I am a very easy going person but now I feel like I am being taken advantage of. This place has not been truthful to me at all and this is not rightDesired Settlement: Desired outcome would be the Exchange of the chest that was ordered as money back wont help the bedroom set unless they refund the entire set.

Business

Response:

We have spoken to our supplier, they were out of stock. The chest will be exchanged within the next 10 days.

Review: I ordered $3,000.00 dollars worth of furniture from this company. When the furniture arrived the dining room table was scratched and scuffed up. No big deal, they said they would replace the damaged piece so I was fine. Three weeks later we received the replacement and the table is still scratched and scuffed up. Again no big deal, my husband and I remained calm and said maybe the third time they will get it correct. Well, finally we received the third replacement around three weeks later and the piece is not damaged, however when they moved the table into our place they scratched the back of our leather chair we purchased from them. I asked the delivery guy to please move the chair as I was 8 months pregnant at the time and he told me he didn't need to move the chair so I trusted him. Well just as they were pulling down the road I noticed they scratched the whole back of our leather chair and when I ran outside it was too late because they were already gone. I called the store immediately and spoke with [redacted] and he said I needed to call the customer service number on the following [redacted] to let them know what happened. Well, I followed his instructions and called customer service and they weren’t helpful at all!! I sent them pictures of the damage and they told me that there was nothing that they can do because the driver is claiming he didn’t do anything. We had two witnesses and saw the entire thing happen!!! I spoke with [redacted] (the [redacted]) and he was completely rude and disrespectful and said there was nothing they could do .They said we intentionally scratched our chair and were blaming them. Every individual I dealt with at this company was extremely unprofessional and rude. I am not asking for a new chair, but I am asking for my chair to be fixed regarding the damage they created when moving in the new table.Desired Settlement: Repair

Business

Response:

Response for complaint#[redacted] is as follows: The chair was not scratched by our drivers. The Reclining living room chair and Dining table are not in the same area, the scratches that are on the chair is not a scratch that can be caused by changing a dining room table. More importantly, She said she had two witnesses who saw my drivers do it. If that is true how come they did not say anything to the homeowner or the drivers. She said she saw it after the drivers had left her home. My drivers certainly did not damage the chair because as she said someone saw them, they were still in the house caught in the act. The drivers said they did not damage the chair.Thank you,[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have no idea who this guy [redacted] is, but yes the furniture is in the same room as its a combo living dining room and your drivers went right past the chair to bring in the table. My two witnesses ran outside after we looked at chair and saw it was scratched and the drivers were aleeady driving down thw street. All my furniture in that room is from Tiffanys and I have no way of damaging it myself! I want my chair fixed!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Response to complaint: As you can see there is a contradiction in her two letters she has sent to you. In the first letter she said her witnesses saw the entire thing happen. In the second letter she said my witnesses ran outside after we looked at the chair. Therefore they did not see him do it. On invoice#[redacted] when she bought the Reclining Chair, it was clearly states floor sample this chair was like this when she bought the chair off the floor. It was reduced because it was a floor sample.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The chair was not damaged when we purchased it, otherwise my husband and I would have not purchased it. I told u I had witnesses see the drivers rub the table against the chair, however didnt see the damage until the drivers were pulling away. You guys are terrible and I should have done my research on the Revdex.com before ordering from you as your company is rated a D from previous complaints regarding damage. I could have easly not cooperated when you delivered me a damaged dining room set two times but I did. I want the chair fixed!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The kitchen set was ordered in Feb 2014. The table guide wires broke within 1 week. They replaced it in June 2014 and on delivery it was broken. It took 3 more months to get another table top. That was delivered in Sept 2014. Within 3 months milky white spots started appearing on the surface. I called the service number and after several calls I was told to call a subcontractor who would look at the table. That was Jan 2015. I went to Florida for the winter and when I returned the contractor came to see the damage. He said he could get the marks out but I would have to pay for it. I paid him $100. Within 3 weeks another large spot appeared after I placed a pizza box on the table. I went to the showroom the next day, Sunday April **,2015. The [redacted], [redacted] reassured me he had never seen this happen and he would handle it first thing Monday morning. On Monday his story changed. I now was told he could to nothing and to call service dept. They said I was out of warranty,I asked for a [redacted] to call me but I have heard nothing. My wife and I are senior citizens who know how to care for a kitchen table.Desired Settlement: Repair the table by sanding it and refinishing the top and sealing it so this doesn't happen again. If that is not possible, I want a replacement or a refund to purchase a table elsewhere.

Business

Response:

Costumer came in to the store and admitted to have put a hot pizza box on top of the table resulting in burning the finish on the table. Table has been exchanged 2 times already for the costumer and the factory would not send another replacement as per misusage of the merchandise.

Review: On 11/**/15, we purchased a sectional from this business. My wife is allergic to polyethylene and we told this to the salesperson (as we told other furniture salespeople at other stores). We ordered the sectional with the understanding that there was no polyethelene in the sofa. After 8 weeks, we finally received the sectional. My wife began to have respiratory issues and could not breathe in our family room and could not understand why. We went away for 1 week on vacation and returned 2 days ago. She had the same reaction upon entering our home near the family room. She then found out the sofa cushion and internal material was all polyethylene. Upon calling Tiffany Furniture several times (me, my wife, our attorney), we were told that they would not take the sofa back and we were stuck with the sofa. They would not issues any refund or credit despite their 30 day return policy noted on their website. Subsequently, my wife received a rambling incoherent email which was aggressive in nature and there was still no offer to return the furniture and refund the purchase price. They have behaved very unprofessional and meanwhile, we are stuck with a piece of furniture which is causing my wife health problems.Desired Settlement: We would like them to take the furniture back and refund our money.

Business

Response:

Customer received exactly what she ordered. No representation was made as to content of furniture. Customer never asked us content , she ordered Sofa that we had on display in our store but in a custom fabric. She does not like what she ordered and wants to return furniture that was custom ordered. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We told the salesperson at the time of purchase that one of us was very sensitive to polyurethane. We have medical records from months prior stating this fact. We were assured that the upholstery was made of polyester but no information was provided regarding the seat cushions which were over 80 % polyurethane. Of note, we now understand that 80% polyurethane is high by industry standards for fine furniture seat cushions. Also, the polyurethane cushion is separated from the overlying polyester upholstery by only a thin cover of presumably polyester muslin-like material. The customer experienced shortness of breath from the polyurethane odors emanating from this couch and had to move this to our garage pending return to the store. After we raised our concerns and problems with the sectional with the store, a series of angry and profane phone calls and emails were sent on the part of the store in our efforts to return the sectional and to receive refund or store credit. Due to difficulties dealing with this business, we had no choice but to file a credit card dispute and Revdex.com complaint. One of the owners stated to me in a phone call that if I did not drop the credit card dispute, I would be sued for the cost of the sofa. At that point, we had to get an attorney who has been communicating with the store's owners. The only offer from the store's owners so far to end this matter is for us to pay 40% of the purchase price (based upon unmentioned fine print on the purchase receipt which appears to apply only to cancellations prior to delivery). We are willing to compromise to make this unpleasant dispute end but so far have not reached an agreement to return the furniture. We feel we have been misled about the furniture at the time of purchase and we have been treated miserably by this business since then.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: received defective furniture in 2013. I had purchased a contract for 5 year warranty from [redacted] through Tiffany for $200. About 3 months after delivery we noticed the leather was discolored and peeling and the mechanism in the recliner love seat was broken. The repair company came and said it needed to be replaced. After months of trying to get this satisfied, I filed a Revdex.com complaint with MI (where the warranty company was) we all reached an agreement to order new furniture and they would allow $2000 plus $60 delivery, I would dispose of the old set myself. I was told to go to Tiffany (where I bought the original set) and pick out a new set. They had only 2 leather sets, 1 that was exactly like my old set, and another more expensive set. The salesperson wrote up the numbers on the more expensive set, fully knowing ( I said it about 20 times) NOT to order anything until I could talk to the warranty company and see if they would allow more money as I had no money to pay for another set of furniture. I repeatedly said this is not an order, do not do anything until I speak to montage. [redacted] would not allow the 2000 and the additional $835 Tiffany wanted. They called me trying to schedule delivery a few weeks later, and I told them I did not order that set, [redacted] would not approve it. I did find advertised by Tiffany my exact set and it was $1959.99 [redacted] agreed to pay for this set and I would have to put in an additional $134.44. I needed to go to the store and order the replacement set and pay the $134.44. On August **., 2015 my husband. myself and my daughter went to the store to do so. The owner became belligerent and accused me of lying to the Revdex.com and ordering furniture that he was stuck with now, he told me to get out of his store and he would not honor the warranty and order the furniture. I immediately call the Revdex.com in MI and told them and re-opened the complaint. I have since spoken to [redacted] warranty and found the owner of Tiffany has been paid for the replacement furniture and they cannot honor any further requests. I did not get this furniture and I have e-mails and complaints for over a year indicating this. I am now stuck with defective furniture and this business has been paid for 2 sets of furniture. (one defective that I have and another set that was never ordered. Please help. Thank you. [redacted] ( I have a file full of e-mails and my complaint to prove everything I said. you can e-mail [redacted] for details of the complaint if you need.Desired Settlement: I want to pay the $134.44 , have my replacement set Kennard Chocolate reclining sofa and love seat delivered as promised or send me a check for $2060.00 as promised. Thank you

Business

Response:

Costumer ordered a Sofa and Love Seat and when it came in she refused to take it. She was trying to get a more expensive sofa and Love Seat and not pay the difference. She saw that it did not work and changed her mind and wanted cheaper Sofa and Love Seat, after her order had already come in.We have spoken to her and we will deliver cheaper Sofa and Love Seat. She will be getting delivery shortly. Thank you. Joe C[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is an ongoing problem that was originally filed against the warranty company Montage. [redacted] has paid Tiffany to deliver my Kennard furniture and I was promised by Joe (The owner) that the Kennard love seat and sofa will be delivered to me at no charge within the next 5 weeks. The other set was ordered by the stores mistake. I told ALL salespeople involved that I would take that set IF the warranty dept. approved as I WOULD NOT pay any additional monies for the set. I never asked them to order that set, and in fact told them SEVERAL times in front of witnesses that they should not order that until they hear from me that I had the approval of Montage. [redacted] would not approve the additional money and since Tiffany misunderstood that , they have had animosity toward me and therefore refused to order the less expensive replacement set. Since I have contacted [redacted] and they told me that Joe has their check, Joe the owner has called and promised to deliver the Kennard set (chocolate color) within the next several weeks. IF this is accomplished, I would be satisfied and will close the complaint. thank you for your help. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased a couch with a 5 year warranty, the stitching was pulling out of the couch within months, had it fixed by the company, the stitching continues to come out, the repair was not up to my satisfaction it was not stitched correctly. I contacted the company who refused to do anything and basically told me that it's not their problemDesired Settlement: To have the couch repaired correctly, or if that is unable to be done, a desired resolution can be discussed

Business

Response:

The 5 year warranty that was purchased is through an outside firm and consumer must notify them of any claims. The furniture was bought 3 years ago and manufacturer only warranties furniture for 1 year. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The furniture was not repaired correctly within the 1 year warranty. The issue is that the seller of the furniture used inferior repairman within the 1 year mark and has refused to fix the issue- which is the one they attempted to fix before. I just want the repair done to satisfaction as was requested once already.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The couch was bought on 1/*/2013 and delivered on 1/**/2013, not 2014 and the repair was done on 1/**/2013 to costumers satisfaction !!! I still remember all your curses at the end of our conversation. Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The couch was not repaired to my satisfaction. If it was it would not be mismatched thread and ripped again

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Picked a table and chairs from the showroom. Bought it, leaving half the total as a deposit. I was told it will be delivered in 2 or 3 weeks.1 week later called and told them to cancel the order, they said they will get back to me. there will be a re stocking fee. Never said you can not cancel, never said anything about special orders. It was not a special order it was on there showroom floor.Called credit card and had charge reversed. They went and told the credit card I was old and confused and it was a special order that can not be canceled. They said there policy is everything is ordered and nothing can be canceled. The credit card company reversed the charge in there favor. So I paid half the bill as a deposit and got nothing. So much for the customer is always right. Boo.. Hope they are starving and need my 423 dollars. an 84 year widow living on a fixed income.. All you can say is what goes around comes around, or is it what comes around goes around.... The [redacted] is set upon your existence.Desired Settlement: Refund credit card account.

Business

Response:

Dear [redacted]:

Regarding order [redacted], customer never cancelled order after one week. We received merchandise on 7/*/14 as was promised to her upon ordering.

After she was notified that we had received merchandise she said she no longer wants the table and chairs. Her son is the person who said his mom is old and has changed her mind.

At this point we are willing to give the customer a store credit of $423.30. If the merchandise was not received by us we would have given her a refund but the furniture is here and ready for delivery.

Thank you,

DO NOT BUY FROM HERE. Terrible ownership and long waits. All furniture ordered came broken/damaged. Owner yelled at me on phone and called us cry babies. Fed up with this place. Going to try to return everything we bought.

Read the reviews before you give these people your business! I wish I had!! I purchased a dining room table set, a bedroom set, and a few other items. I places my order in September and did not receive my items until December; 2 months later!

Upon delivery, my fiancé (who was the only one home at the time), noticed that the chest from the bedroom set's top drawer was not closing properly. About two weeks later, as life got in the way and I was not able to call right away, I called the company to explain that something was wrong with the chest; they agreed to send someone to look at it.

When the person arrived to look at the chest, they explained that it would need to be exchanged & simply could not be fixed. He said it would arrive in about 2 weeks! "This is perfect," I thought, until over 2 weeks later I still had the damaged furniture in my bedroom. After calling the company, they admitted they sent a driver to look at my chest, rather than a technician so they were unsure of whether the item was damaged or if we broke it. WHY WOULD YOU SEND A DRIVER TO FIGURE OUT IF THE MERCHANDISE WAS DAMAGED IF THAT IS NOT THE PROPER PROTOCOL?!

After many weeks of calling & speaking with the managers, I was told that the manufacturer will not exchange the chest, so the company said they will purchase a new one for us. Again, I thought to myself "Perfect! I will finally get my chest," after over 4 months since the order date.

Fast forward to a month later and have I received my furniture? Nope. I called today and was told that the shipment in fact did arrive, but that all the merchandise was damaged. It has taken about 6 months, but I can see that I am just getting the run around; I will be there in store on Monday, demanding my money back or the proper furniture I ordered.

Please, do yourself a favor and spare the frustration, DO NOT PURCHASE ANYTHING FROM HERE! After spending about $4,200, you'd think they would do the honorable thing and replace my damaged merchandise, but I won't hold my breath.

Review: I ordered a kitchen table and six chairs from Tiffany D[redacted] on Route 110 for $1975.88 on 5-**-2015 and was informed this would take 8 weeks. The table and chairs were delivered on 9-*-2015, 17 weeks later. The table was never used, no one sat at it, not a plate nor glass was placed on it. The next day, 9-*-2015, a family member stopped by and I showed her how the leaf was stored inside the table. That was the only time the table was touched by myself or anyone else..

On the morning of 9-*-2015 I was looking at the table and I saw it was cracked down the width of the wood on the side of the table near one of the legs I was obviously shocked and very upset. I went down to Tiffany's immediately and informed the manager of the crack and how upset I was as the table had never been used and was in my house for less than 48 hours. He told me he would reorder the table after vaguely glancing at the photo on my smart phone. I told him I did not want another table and as the photo clearly showed there is a major flaw in the table. I informed him I wanted my $1975.88 back not a new table. I had waited 17 weeks for an 8 week delivery and received a table that was unusable. I didn't want to wait another 17 weeks and have trouble again. My old table lasted 25 years with my family using the table daily. I was very upset and angry and was being treated very rudely. The manager and a man named Joe , who did not identify himself, were arrogant and rude and I was shocked at their behavior. The second man said if I was nicer they would have helped me but now they would do nothing and keep my $1975.88.

They demanded I leave the store and when I refused as I wanted this issue solved he threatened me with calling the police. They called the police and the police officer that arrived at the store was respectful and she took the police report. I left the store in shock. I have an unusable kitchen table and Tiffany D[redacted] has my $1975.88.Desired Settlement: Refund

Business

Response:

Costumer came into store on a busy day yelling and screaming at the store manager. She would not let him say anything just insisted on getting her money back. We have a video showing the way she treated us when she came in. The table was not delivered cracked in half, because she would have not paid the COD on delivery, if table was cracked. This table is 1 1/4 inch solid wood, the only way it could crack like that is if someone sat or stood on it. We offered to replace table for her at no charge and we never told her it would take 17 weeks, the table at that time was in stock and she can have one right away. She did not treat us well and kept raising her voice thinking since the store was busy we would do what she wants. We have to inspect table before anything can be done but we will offer her a new table regardless of how it broke. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In response to [redacted]'s letter I was upset but did not go to the store to make a scene nor did I pick the date to find my table cracked. What I wanted and what I expected was a beautiful well made table worth $1975.88 I went to the store because what I received was a poorly made table which was in my house for one day and CRACKED. The 1 1/2 inch wood he speaks of was notched at each corner causing this break in the wood. [redacted] claims it could only break,if someone sat or stood on it. First, this is a rude remark, my family does not stand or sit in the kitchen table. Second, the table is counter height which would mean someone would have to be extremely tall or climb on the chairs. No one stood or sat on the table. It broke because it is poorly made. Getting past videos (which I'm glad he has) and police reports and name calling not the store manager or [redacted] seemed surprised at the report of a broken table. I would have assumed they would also have been upset that one of their customers received such a table. Would they not also be outraged at the manufacture? Would they not want better quality for their store? I'm not sure how receiving another table would change the outcome? No one has addressed why the day old table CRACKED? When people come into my home they honestly cannot believe what they are seeing. No one I know has had such an experience.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Aug. *, 2014 I purchased a queen-size sleeper sofa from Tiffany's. Within a few days I had called to complain that when I sit on the couch, the cushions fall down under the back "wall" of the couch and then are sticking up in the air. Despite the fact that I asserted this was a design defect, Tiffany's insisted I give the couch a few weeks to "settle down". I did, but the problem persisted, as I knew it would. I sent them photos of the problem to which they were basically non-responsive. I finally called them to complain and they made arrangements to replace the cushions. I told them I did not think that was the problem and probably wouldn't fix the problem, but they insisted, and a few weeks later brought the new cushion filler and installed it. Sure enough, that did not fix the problem, but I was again instructed to give the cushions time to settle. Again, the same issue was present with NO abatement. I was away for a while and when I came back I went into the store to report the situation live and in-person. At that time, the manager told me he was going to replace my cushions with "spring-loaded" cushions. No matter how many times I told him that the problem is a design flaw in which any cushion is going to wedge itself under the back wall when sat upon, he again insisted that this is what we had to try. Again, a few weeks later the technician came and swapped out the cushion filling. I asked the technician to sit on the couch, and sure enough, even these cushions went under the back wall and were sticking up in the air when he got up. He took photos to bring back to the store and I expected that I would be hearing from someone. Good thing I was not holding my breath, as no one from Tiffany's contacted me. Again, I was busy and away for a while, but when I returned, a few weeks ago, I went back to the store, said I was very unhappy with the couch and with the fact that no one got back to me. The manager said he would pull my sales record and get back to me later in the afternoon. Guess who I have still not heard a word from? I feel I have been totally blown off, and I am especially upset about the fact that this purchase was made with a debit card very generously given to me by the [redacted] for damages I sustained during Superstorm Sandy. What a shame and waste!Desired Settlement: I would like to select a different sofa for equal or greater cost and have Tiffany's pick up this faulty couch when they deliver the replacement.

Business

Response:

The Sleeper has already been picked up on [redacted] and has been sent back to the manufacturer. The problem has already been addressed and will contact costumer as soon as manufacturer complies. Thank you.