Tiffany &

To whom it may concern:This has been and ongoing issue with [redacted] and we have been working with her throughout the process During my last conversation with her, I had offered to remount the ring as she had requested The call was pleasant and ended well with the final outcome that she was going to discuss with her husband and get back to me I have not received any follow up until this complaint and a visit she made to our store this past weekend.I sincerely apologize that this process is taking so long but there are several factors contributing to this At this point, we are more than willing to give [redacted] what she wants and now that we have her ring size we can move forward.I have already left a message for [redacted] to please contact me so I communicate this same information to her I am always available if there are any additional questions or concernsSincerley, [redacted] Tiffany & Co

To whom it may concern:This issue was reviewed by our management team in the Credit Department After investigating and discussing the issue with [redacted] , a gift card in the amount of $was mailed to her as a resolution to this issue.If any additional information if required please feel free to contact me directly.Sincerly, [redacted] ***

Dear [redacted] , My apologies for the delayed response It has taken some time to get this resolved as it did involve other areas of the company The good news is that the customer has been taken care of A merchandise credit is being issued to the customer for the cost of the two pendants in question She will then be able to purchase another piece of merchandise to her liking I appreciate your patience and your follow up regarding this issue If you require anything additional please feel free to let me know Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear *** ***,
Thank you for providing us with the additional information from *** ***; however, our position on this matter remains unchanged for the reasons previously stated *** ***'s most recent servicing was provided as a courtesy, although it was explained to him that going forward the appropriate charges will apply.
We again offer our sincere apologies for the situation and hope to be able to assist him at some point in the future
Sincerely,
*** ***
*** *** *** ***
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe *** went above and beyond to resolve the issue and will be issuing two creditsI appreciate their diligence and followup and am more than satisfied with their course of action and resolution
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As my letter stated, Tiffany blundered several times with regards to the sizing of my ring Tiffany offered a sizing serviceThe initial service came back unsatisfactoryThe second time resulted in poor workmanship in that the ring had several indentations Tiffany tried to disguise their poor workmanship by placing a cover on the underside of the ring which I was not aware of at the time Because of Tiffany's poor workmanship, I refuse to accept any further correction on the ring At this point, I want a new ring in the correct size or I want my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have returned [redacted]'s call and left a message several times and have not heard back from him.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
I have been in contact with [redacted] and we are currently working together on a resolution for him.  Once we finalize something I will provide a detailed response.
Sincerely,
[redacted]
Tiffany & Co.

Dear [redacted],
I just wanted to follow up with you to let you know I have reached out to the customer to work on a resolution and I am just awaiting a response.  Once we determine the next steps I will provide you with a final resolution letter.
Sincerely,
[redacted]
Tiffany...

& Co.

To whom it may concern:This has been and ongoing issue with [redacted] and we have been working with her throughout the process.  During my last conversation with her, I had offered to remount the ring as she had requested.  The call was pleasant and ended well with the final outcome...

that she was going to discuss with her husband and get back to me.  I have not received any follow up until this complaint and a visit she made to our store this past weekend.I sincerely apologize that this process is taking so long but there are several factors contributing to this.  At this point, we are more than willing to give [redacted] what she wants and now that we have her ring size we can move forward.I have already left a message for [redacted] to please contact me so I communicate this same information to her.  I am always available if there are any additional questions or concerns. Sincerley,[redacted]Tiffany & Co.

On Wednesday 10/* I attempted to contact [redacted] in ordered to find a resolution to her concerns around the sunglasses in question. The sunglasses are not repairable at this time since they are discontinued. As an accommodation we can replace her sunglasses with a new pair of similar value...

which were purchased in July 2012 for $315.01 including sales tax.
[redacted]
As discussed today the complaint from [redacted] has been completely resolved today, 10/**/14. I exchanged her sunglasses for a new pair that she selected.
Sincerely,
[redacted] [redacted]
[redacted]
[redacted] [redacted]
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern:I have made several attempts to speak with [redacted] and have left multiple messages none of which have been returned.  I also left my email address as another avenue to contact me but again no response.  As I stated in my previous letter, we are providing [redacted] with what she has requested, and are currently in the process of creating a new ring for her which we will then reset her stones in to.At this point, I don't know how else I can communicate this information to [redacted] since the only form of contact is through this process.  My phone number has been provided to her previously and I welcome a phone call to discuss the resolution of this matter.Sincerely,[redacted]Tiffany & Co.

Revdex.com:THANK YOU FOR YOUR HELP, Revdex.com!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern:I want to offer my apologies for the delayed response.  However, in regard to the complaint from [redacted], we have worked with her to rectify this situation.  Tiffany & Co. is replacing the wallet for her due to the multiple attempts and unsuccessful...

repairs.  [redacted] was very pleased with this resolution.If you should require anything additional please let me know.Sincerely,[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has not addressed the issue at hand that I have filed. They have already told me that it was a policy change via their corporate office that is causing the issue, I am not disputing their policy change one bit. Whether or not it was "written" policy it was still sold under those conditions (Lifetime rhodium plating) and the service has been provided for the past year without any issues. The fact that Tiffany seems to think they can just change a policy and not honor their original commitment is the reasoning for my complaint. Customers who purchased items under these conditions should be grandfathered into what they were sold.  This is a perfect example of a bait and switch tactic that consumers fall prey to constantly. Basically what your saying is " Well, we may have sold that as a benefit when you purchased the ring, but now we want you to pay for it". To clarify the name differences, [redacted] is my husband who wears the ring. This is not the first issue I have had in regards to this Tiffany purchase either. The initial purchase your sales rep sold a ring as titanium when in fact it was silver. We were very clear the ring couldn't be silver due to allergic reactions. Upon presenting the engagement ring [redacted] developed a bad reaction from the ring. Your [redacted] apologized for that issue and told us the sales rep didn't know there was a layer of sliver in it. The [redacted] at your store eventually sold us on the ring in question now and we ended up shelling out almost $1000 more. At this point I have enough with Tiffany and will never spend another dollar at one of your stores. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern:We have reviewed [redacted]'s comments and a member of management has contacted him to discuss his concerns.  Arrangements have been made to have the cufflinks submitted to the Tiffany Service Center for review and we anticipate an amicable resolution to follow shortly...

thereafter.Sincerely,[redacted]Asst. [redacted], Customer RelationsTiffany & Co.

Dear [redacted]:
 
We have reviewed [redacted]’s concerns and offered our sincere apologies for any miscommunication on our part.   
I would just like to clarify first, that I spoke with a gentleman named [redacted] not [redacted] in regard to these...

concerns.  Regardless, the request to re-rhodium plate his ring is not as simple as just that. The process requires cleaning and polishing of the item prior to the rhodium treatment being applied.  
In years past, the cleaning and polishing of gold items was a service that we provided complimentary.  It was never a written lifetime warranty feature at any point.  We also cannot speak to the exact verbiage used at the time of sale; therefore, we again offer our sincere apologies for any miscommunication.   
At this point in time, as a company, we do charge for this service for all gold merchandise.  In light of [redacted]’s concerns however, we have provided this service to him as a courtesy for this most recent order, but did explain that in the future the normal charges would apply.  
 
If there is anything additional I can provide please let me know.
Sincerely,
[redacted]
[redacted]
[redacted]