Tiffany &

Review: I ordered cufflinks from your online store on August **, 2013. Order number [redacted]. I received the package on August **, 2013. Upon inspection of the item one of the cufflinks was scratched. I immediately called customer service and reported the problem. I also added that this item was a gift and my main concern was getting another piece here as soon as possible. Despite telling her this she was more concerned with the return shipping label, and that the defective item get back to Tiffany asap. After explaining myself yet again she stated that of course she would locate another pair. She located another pair located in [redacted]. I spoke to the sales associate in [redacted] and I was charged again for the item and I was shipped out another pair of cufflinks. I received the second pair of cufflinks on August **, 2013. Upon receipt I promptly opened the item to make sure these were in good condition. I opened the package and this time both cufflinks had scratches on them. So, I promptly called Tiffany again. I explained the situation. I spoke to a [redacted]. First [redacted] said that she was going to call the [redacted] store to ask about item. She calls the [redacted] store and calls me back to say that the store said they were in perfect condition when shipped. What good does that do me? Do you think they are going to look at them like I am? What they might consider light scratching---I do not. The item should be in impeccable condition. [redacted] began suggesting I go to the stores in the area and that way I could inspect the cufflinks with a sales associate in store. She suggested I go to [redacted], NJ. I stated [redacted], NJ is not near me. She insisted. She said its 8 miles from your home. I said really? 8 miles across the [redacted] which is undergoing major construction. It maybe 8 miles from my home but its in a different state and can take hours to get to in traffic. I said no, the first time to [redacted]---I don't know why this associate isinsisting. She then suggested the New York City stores. I had to again let her know I did not want to travel there. Then she continues is there any other store you can go too. I said the [redacted] store but I do not want to go there as the selection was limited. She stated then that the item could be shipped to the [redacted] store and then I could inspect them with a sales associate there. I did not understand why she kept insisting I inspect them with a sales associate. Does she not think I know what a scratch is? I fully understand that sterling silver will scratch but surely not before the recipient even receives them! I said what is the time frame on something like that. Instead of an answers I get an question in return---when do you need them by? I stated I needed them yesterday! And finally I had had enough because this was two days of wasting my time! I stated, I am not going to any store. I do not want to see the product in store lighting. I ordered them to my home. I will look at them in broad daylight with the sun shining through my windows so I can see every imperfection on them before I give them to someone as a gift! I would not like to receive something scratched. I will not give something thats scratched however light or dark the scratched maybe. I said Tiffany keeps sending me out defective items---I am not the one doing this. I call you as soon as I receive them! So, then I get placed on hold and she comes back and says her manager says that yes they can send me another piece but I would have to send one of the other pairs back first. I became irate because how dare they suggest I need to send one pair back before they send a third pair because they charged me for both pairs in my possession already! Its not like they shipped the second pair gratis for making a mistake. At that point I had two charges on my card for cufflinks that were all scratched! I asked to speak with a manager and if Tiffany wants to act like I did something wrong---then just charge me for a third pair but send them out as I have explained numerous times I need them now! Of course she puts me on hold and comes back without a manager and says well, they can send out a third pair but I will have to be charged for another pair. So, now there will be three pairs on my card because I am the one to be blamed. Then she said she had to do some research to find a store to ship them. She found one in [redacted]. I get a call from the [redacted] store asking for [redacted]. I said this is not [redacted] this is the customer who [redacted] was dealing with. He said oh, sorry I wanted to speak with [redacted] about whether we were charging for this or not. He asked did I pay for the second pair. I said yes, both defective pairs in my possession have been paid for. So, he then stated that he was going to call back [redacted] to ask if I should be charged for the third pair. At that point I said I do not care---this is taking too long--I will just pay for them. So, he stated he had to speak to her again first. I receive a call back from him hours later confirming that yes indeed I had to pay for the third pair also. So, I paid for the third pair, and now am awaiting those.Desired Settlement: I order from Tiffany all the time. Its my go to place for gifts. It is usually the easiest thing in the world for me to pick out something from your store and present it to someone. I've given necklaces, earrings, pens, vases, pendants, etc. I have never had such a problem before. I am hugely disappointed with the time wasted, and the service received. It was absolutely appalling! I am disgusted that Tiffany insisted on charging me for every replacement item even though the problem was with your product. I was disgusted because I felt like I was being accused of 'over-analyzing' the product. I was made to feel like I did something wrong. I was made to feel incompetent when it was being insisted I go to a Tiffany store and have an associate go over the item with me. Also the concern was more with getting the defective items back to Tiffany which made absolutely no sense because I was made to pay for every pair. There was nothing gratis for the huge problem I was being caused. I kept being reminded I was getting shipping for free. Shipping was free already for items over $175 last week so that was a given. Ridiculous. The priorities of your customer service are very out of order. It seems to me that they are working under the policy of the customer is always wrong, and in order to get anything done with them---you are forced to raise your voice to get anything done! I am utterly disappointed with your service. First with the defective items as I thought you standards were higher than that. Second with your customer service as its absolutely condescending. As for an outcome---I'd like a phone call, or email to discuss this matter further.

Business

Response:

Dear [redacted],

I would like to first apologize for my delayed response, I mistakenly thought this had already been addressed. I have reviewed this situation with our sales group that worked with the customer throughout the multiple interactions. A manager from that group has already reached out to [redacted] to offer our apologies for the problems she has experienced but also to provide a full credit to her for all of the orders involved.

[redacted] has returned the first two pair of cufflinks but will keep the last pair that were sent at no charge to her. In addition, a formal apology letter will be sent to the gift recipient due to the delay this caused in receiving the gift.

Although disappointed with the intial experience, [redacted] was satisfied with the resolution.

Sincerely,

Assistant Manager

Tiffany & Co.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I was very satisfied with the service from [redacted]. She addressed all issues, and was extremely helpful.

Sincerely,

Review: Below is a copy of my letter, which I believe describes this issue. I have spoken with a representative of Tiffany named [redacted] who said that Tiffany was going to take the stones out of the original setting and put them into a new setting since I did not want just the bottom part replaceJuly **, 2014VIA CERTIFIED/REGISTERED MAIL[redacted]Tiffany & Co.[redacted]Dear [redacted]:In 2010 my husband and I celebrated our 25th wedding anniversary. For this special occasion, my husband gave me a beautiful ring from Tiffany & Co. (Tiffany). It is a ring, which I only wear on special occasions. Unfortunately, the ring was not the correct size and needed to be resized. It took two (2) attempts to do so. On the first attempt to resize the ring, Tiffany returned the ring lopsided. Needless to say, I did not accept the ring in this condition and left it with Tiffany to correct and resize. On the second attempt, the ring had several deep indentation marks where it was resized. Your sales representative tried to convince me that this was an acceptable and normal standard of Tiffany. Again, I did not accept the ring. Finally after two (2) attempts, the ring was resized without any indentation marks or being lopsided. At this point, I thought everything was all right and accepted the ring.I recently wore the ring during a special occasion when I felt it cutting into my finger. I could not believe what I saw (please see pictures enclosed). The ring was cut for resizing and, I did not notice then, but some type of cover/overlay must have been placed on it. This type of workmanship is poor, inferior, a temporary solution, and not what I expect from Tiffany & Co. I own several pieces of jewelry from Tiffany, which I am happy with and, unfortunately, this ring is not one of them. At this time, I do not want to have the ring repaired, I want this ring replaced because of the inferior workmanship performedDesired Settlement: I want a totally brand new ring since the ring has been destroyed by Tiffany in their attempts to resize it.

Business

Response:

To whom it may concern:This has been and ongoing issue with [redacted] and we have been working with her throughout the process. During my last conversation with her, I had offered to remount the ring as she had requested. The call was pleasant and ended well with the final outcome that she was going to discuss with her husband and get back to me. I have not received any follow up until this complaint and a visit she made to our store this past weekend.I sincerely apologize that this process is taking so long but there are several factors contributing to this. At this point, we are more than willing to give [redacted] what she wants and now that we have her ring size we can move forward.I have already left a message for [redacted] to please contact me so I communicate this same information to her. I am always available if there are any additional questions or concerns. Sincerley,[redacted]Tiffany & Co.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As my letter stated, Tiffany blundered several times with regards to the sizing of my ring. Tiffany offered a sizing service. The initial service came back unsatisfactory. The second time resulted in poor workmanship in that the ring had several indentations. Tiffany tried to disguise their poor workmanship by placing a cover on the underside of the ring which I was not aware of at the time. Because of Tiffany's poor workmanship, I refuse to accept any further correction on the ring. At this point, I want a new ring in the correct size or I want my money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern:I have made several attempts to speak with [redacted] and have left multiple messages none of which have been returned. I also left my email address as another avenue to contact me but again no response. As I stated in my previous letter, we are providing [redacted] with what she has requested, and are currently in the process of creating a new ring for her which we will then reset her stones in to.At this point, I don't know how else I can communicate this information to [redacted] since the only form of contact is through this process. My phone number has been provided to her previously and I welcome a phone call to discuss the resolution of this matter.Sincerely,[redacted]Tiffany & Co.

Review: I order an item on tiffany.com on 02/**/2015

Order number[redacted]

But now I still havent received them.

I want the total refund back.

After I made the purchase and when it has been shipped.

I checked the shipment through [redacted] EXPRESS official website everyday.

Until one day I found the status showed of package showed DELIVERED and been signed by [redacted].

But I never signed it, And [redacted] is not my name also different from when I filled out on shipping address when I placed the order[[redacted]].

Then I went around to check whether anyone signed it mistakenly.But nobody said they have done that.

So I contacted the representative through calling customers service .She told me wait. But after one day I contacted the representative again.she responsed that they would investigate on that.

But now it has been 2 months . I still havent got anything.I dont know where is my stuff.

I think tiffany.con should be resresponsible for the loss package.

I let the staff know that condition in the very first time. tiffany.com should do something eailer

and the carrier should check the identity of signer to make sure nobody would signed package mistakenly.Desired Settlement: I want to tiffany.com investigates on that get the total refund back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello, First I would like to start with complaining about how incompetent this company is as a whole and how much I have been inconvenienced by them. In July of 2012 I had purchased a pair of expensive sunglasses from Tiffany & Co totaling over five hundred dollars after taxes. After not even one year of owning the sunglasses two of the Swarovski crystals on the outer ends of the frame had come loose and fell out. Shortly after that occurred I went into Tiffany & Company in [redacted] (which is not close to my home and is about a 45 minute ride in just one direction) with the pair of sunglasses. On June **, 2013 [redacted] a customer service representative in the lower level in the [redacted] store told me that the sunglasses were still under a year warranty and could be sent out to Italy at no charge to me and they would be fixed. She then took pictures of the sunglasses and wrapped them up for shipment to Italy. She told me that this service would take about one month considering that the manufacturer was not local and they needed to be sent overseas to the factory where they were originally made. I said fine and agreed to the service. Approximately three months later I heard back from the company that my sunglasses were ready for pick up. I had to once again drive all the way to [redacted] to retrieve my sunglasses, which mind you I did not have for the most important months of the year SUMMER! I excused them of that though and I returned back to the store to receive my sunglasses back in good condition and then satisfied I left. About another year later, this past summer in the month of August 2014, one of the same Swarovski crystals had come loose again. Frustrated I called the store and spoke with [redacted] again explaining my situation and that I was forced to have to get the sunglasses fixed again. During that same conversation [redacted] attempted to look up my last service receipt but was unable to retrieve it. Later that day I found my old service receipt at my home to only discover that my last name had been spelt incorrectly back in 2013. No wonder they couldn’t find me under [redacted] that’s not how you spell my name….the correct spelling is [redacted]. I found it very dissatisfying that they were unable to pull up my last service receipt and asked that I bring in my receipt in order to prove my last service. That to me right there alone was horrible customer service especially after the customer service representative ([redacted]) took my license to input the information back in 2013. Following the name issue, [redacted] then told me to come in and they will most likely be able to accommodate me for free and send them out to get fixed again as long as I showed them my last receipt. So here I am again, another year later having to send out the same pair of sunglasses to be fixed. ONCE again I drove out of my way to [redacted] to have the sunglasses evaluated by the customer service representative. When I arrived on August **, 2014 a gentleman by the name of [redacted] helped me and took the same procedures as [redacted] did a little over a year ago. I then left the sunglasses again with the store and [redacted] told me that I will receive a confirmation email that the service request had been processed and then a later email notifying me that the sunglass service had been complete and they were ready for pick up. Later that same night I received an email with my last name being spelt [redacted]…..WHAT is wrong with you people……?? The information was being taking directly from my license AGAIN where is the disconnect… [redacted] took my license and apparently had the same issue inputting my name as [redacted] did a year earlier. It’s just unbelievable that a company as high end as Tiffany & Co has a serious issue identifying their clients. So about 1 month later instead of an email, I received a call from one of the New York offices explaining to me that my sunglasses were unable to be fixed because the manufacturer no longer makes them. Baffled I responded that this was unacceptable. It took the company a month to let me know that their product was unable to be serviced and or fixed? Confused as to why something so simple couldn’t be completed I asked of the representative on the phone that the sunglasses please be sent to my home and then once I received them via mail I would deal with the [redacted] store directly. INSTEAD of the sunglasses getting mailed to my residence though, I then receive a call about a week later from the [redacted] location saying that my sunglasses have arrived and are ready to be picked up? Confused again as to why this is such a process I explained to the women on the line that this was unacceptable now I need to be inconvenienced again to come to the store to get the glasses and I asked to speak with someone of higher management. The women whose name I did not retrieve, said that the [redacted] was unavailable and then she gave me the [redacted]s information and told me to call back at a later time. REALLY?! I hung up in aggravation. So pissed off I couldn’t tell you, a day later I called into [redacted] to speak with an [redacted], [redacted]. I explained calmly my whole story ONCE AGAIN to her and she said that when I come in to pick up the glasses at my earliest convince that she would tell me the worth of the sunglasses and do an exchange for me and I had the option of picking out a new pair of sunglasses. Still feeling half satisfied because a refund was not allowed and I wasn’t too sure of how much I was getting for the glasses, I returned to the store days later on Saturday September **, 2014. When I got downstairs to the customer service area I was told that Tiffany & Co would only be honoring me approximately two hundred dollars for the product and that I could take that credit and shop upstairs. HIGHLY insulted I said absolutely not I spent over five hundred dollars and there is not one scratch on these glasses and that’s what your giving me because YOUR COMPANY can’t fix YOUR own product….I was highly upset and I left. I no longer want to speak with anyone from that incompetent insulting store. I find it discriminating that the store probably doesn’t find my five hundred dollar purchase to be a big deal compared to what some customers spend in that store. But quite frankly whether I spent a dollar or one million dollars I’m a customer and I felt very offended by the whole experience. I think it’s absolutely incredible that Tiffany and Company can’t live up to their standards and fix a product that they produce and they sell at their store front. I want this issue to be resolved and I want it to be resolved now. I have told many people this story and word of mouth is powerful today in this economy so I will make it known too many how terrible I was treated as a result of YOUR defective products. Sincerely yours, [redacted]Desired Settlement: REPAIR AND OR FULL refund from the orginal price paid

Business

Response:

On Wednesday 10/* I attempted to contact [redacted] in ordered to find a resolution to her concerns around the sunglasses in question. The sunglasses are not repairable at this time since they are discontinued. As an accommodation we can replace her sunglasses with a new pair of similar value which were purchased in July 2012 for $315.01 including sales tax.

As discussed today the complaint from [redacted] has been completely resolved today, 10/**/14. I exchanged her sunglasses for a new pair that she selected.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased two tiffany black ivory/bone hearts both cracked, took them back to tiffany who shipped them off for repair, both sent back saying tiffany couldn't repair them to quality standard, well them being broken in half doesn't meet quality standard either. I now have two broken necklaces who the manufacturer (tiffany) can't even fix what do they expect me to do??? Unacceptable a store credit should be issued for the amount of the two necklaces at the very least. I am very dissappointed with how this was handled.Desired Settlement: either replace the two pendants for new ones or issue store credit for the value of the two or issue a check for the value of the two necklaces.

Business

Response:

Dear [redacted],

My apologies for the delayed response. It has taken some time to get this resolved as it did involve other areas of the company. The good news is that the customer has been taken care of.

A merchandise credit is being issued to the customer for the cost of the two pendants in question. She will then be able to purchase another piece of merchandise to her liking.

I appreciate your patience and your follow up regarding this issue. If you require anything additional please feel free to let me know.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The [redacted] went above and beyond to resolve the issue and will be issuing two credits. I appreciate their diligence and followup and am more than satisfied with their course of action and resolution.

Sincerely,

Review: I purchased a pair of glasses in Fort Lauderdale in may and are a current style. The corner of the frame came apart and should be covered under their warranty because glasses that are $350.00 coming apart would not be classified as "Normal Wear and Tear" so they want me to pay $104.86 to repair them. They should be covered completely. They were not stressed or abused they just came apart putting them on my face. Well since they use their opinion to determine what's covered or not I am filing this complaint hoping someone higher up will just see that this is a small issue turned into a Terrible Customer Service response.

Reference:

From: [redacted] To: [redacted]

Cc: [redacted]

Date: 02/**/2016 12:48 PM

Subject: RE: Tiffany & Co. Service Order# [redacted]Desired Settlement: Complete repair or Replacement of the sunglasses...

RE: Tiffany & Co. Service Order# [redacted]

Business

Response:

Dear [redacted],The sunglasses were reviewed a second time more closely and it was determined to be a minor servicing that was required. [redacted] was contacted and we first apologized for the issue and advised that we will be completing this servicing at no charge to her. She was pleased with this and we will be returning her sunglasses to her shortly.Thank you,Tim G[redacted]Tiffany & Co.

Review: I got engaged last March, and my soon-to-be in-laws wanted to give me a necklace for a wedding gift. While we were searching for that perfect necklace, I encountered this necklace from Tiffany&Co, specifically, [redacted]® Diamonds by the Yard® Pendant. It was a design that I couldn't find anywhere else but Tiffany, so we decided to get it.

Since we were at San Francisco for fiance's work, we went to the store to try them on, and bought the necklace. After a couple days, I came back home, Memphis, TN and gave the necklace to in-laws to keep it until the official engagement dinner/party day, which was on June, [redacted]. At the Engagement party, we exchanged gifts, and I were the necklace for the first time. Unfortunately, after about 10 min later, I started to feel itchy on my neck, and it was the pointy part on the back of my diamond irritating my skin. My skin turned to red, and I couldn't ware them after that. I called the Tiffany&Co customer service and explained the situation, and the customer service told to that they have past complains with the same necklace, and the same problem. They asked me to send the necklace to the headquarter, using my expanse, but I didn't feel comfortable sending a necklace since necklace was over $3000.00. Than, they told me to take the necklace to the nearest store, which was for me, its 2.3hrs+ oneway, total 6+ hrs back and forth, [redacted] mall. So, my fiance and I took the trip to Nashiville to just to visit Tiffany&Co. We complained, and first they didn't even wanted to offer me exchange or Refund, and act like they were giving me a big favor for giving me a merchandise credit because it was more than 90days after purchase date. The reason why I bought the necklace from the Tiffany was only because that particular design and necklace that I couldn't find anywhere else. If I knew there was a problem with the necklace, I wouldn't even bought it in a first place. At that point I didn't have any choice but to get merchandise credit because we can't drive 6hrs again to visit Tiffany again.

Now I am stuck with this merchandise credit from a company that I would never want to deal with anymore. And I am so depressed that even if I find something that I really like somewhere else for this WEDDING GIFT, I can't get them because I have that $3000.000 dollars stuck with Tiffany. I am both very shocked and disappointed at the fact that once my favorite jeweler, that is such a big, known jeweler Tiffany&Co would do this to their customers.Desired Settlement: Tiffany&Co has the responsibility to admit that they sold a necklace that has a problem, and give a full refund cash or check, or credit card refund.

Business

Response:

Dear [redacted],

My apologies for the delayed response. The management at the store involved has made several attempts to contact the customer in order to discuss a resolution but we have not received any response. Until we are able to reach the customer we are unable to provide anything additional.

Should we hear back and provide some type of resolution I will follow up with you further.

Sincerely,

Tiffany & Co.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have received an email from Tiffany&Co [redacted] on February, [redacted]. ([redacted] from [redacted] mall [redacted] location)

We currently set up an phone appointment on Friday, I will let you know with further information after Friday.

In addition, the email from [redacted] was the only contact I received after I filed an complaint on Revdex.com. I have not received "several times trying to contact" phone calls or emails.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern:

The [redacted] at the [redacted] store had a conversation with the customer and apologized for the circumstances that led to her concerns. The customer questioned why a merchandise credit was issued rather than being returned to her original tender as she expected. The [redacted] explained to her that the piece was not defective nor a design flaw. The customer said she understood and she would keep the merchandise credit until she found something else that she liked. The [redacted] offered her assistance in the future by requesting any items the customer found elsewhere to be brought to her local store for viewing prior to purchasing in the hopes of avoiding future issues. The customer appreciated the follow up and explained that she would be in touch if she needed anything further.

We will consider this issue resolved at this point.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am very disappointed in my recent experience with Tiffany & Co. For Valentines Day I ordered a few items for a gift. After placing the order I was informed that one of the items was back ordered and would not be available until after Valentines Day. I called to cancel the order and was told that the item could be shipped from a store and reach me in time. That was wonderful news. Everything arrived on time, however I noticed payment had processed and yet I still had a hold on my card. I called customer service and was told not to worry the hold would be released in a few days and the order cancelled so that I wouldn't get double billed. Within a few days the hold was released. Now nearly 1 month later I have been charged the full amount again. Over $400 which i'm sure is nothing to you but it means something to a guy like me. I called customer service and spoke with a gentleman named [redacted], he was apparently amused by my troubles. He could clearly see the history in my account and the mistakes that were made (that were not my fault and I had no control over). He seemed particularly amused when I informed him that the charge has resulted in multiple overdraft fees. His advice was to return the item (which he knew I didn't have) and wait one to two weeks for credit to be applied. Now i'm left in a terrible situation due to Tiffany's mistakes. I have to dispute the charges which will "hot card" my account and leave me without it. Then what justice do I get? The company knows full well they've double billed me. I have every bit of documentation.Desired Settlement: I am owed $424 and an apology. In truth the $60 in overdraft fees should be their responsibility as well though i'm only asking for the money that was stolen from me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought I bracelet from Tiffany & Co less then three weeks ago. On this particular bracelet every link opens and within two day of wearing it the charm had fallen off because one of the links had open. I reported it to the sales agent who I had bought it from and he told me these things do happen. Well, 17 days into owning the bracelet another link open and the entire $3000 bracelet fell off my wrist and is gone.Desired Settlement: Either the entire bracelet and charm needs to be replaced or a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased a platinum and diamond Victoria band ring in 2010. We were advised at the time of purchase that this ring could be worn under normal conditions on a daily basis, but should not be worn under harsh conditions such as golf, exercising, etc. I have been careful with this ring as advised. Unfortunately, the ring became bent out of shape so that it looked more oval than round. I took it back to the Tiffany's in [redacted] where it was purchased, and I spoke with both [redacted], and [redacted], who both stated that I would have to pay for the repair. The ring was sent to their repair facility in **. I received an email estimate of $240 plus $14.40 tax to repair the ring, which I approved. I have paid the $254.40 and now have the ring back in my possession.

I feel that given the cost of this ring, the supposed quality of materials used to fabricate the ring, the amount of time I wore the ring, and care that I took with it, that the ring should not have bent out of shape. I also filled out an online customer satisfaction questionnaire they sent me where I stated my dissatisfaction with the way they handled this matter, and requested to have someone follow up with me. Unfortunately here again they have failed to meet even the most basic level of customer service.Tiffany's is an iconic brand that supposedly prides itself on values such as excellent quality, and also exceeding customers expectations. They have failed miserably on both counts. . I definitely feel that Tiffany's should stand by its product and should have repaired this ring at no cost. It's hard to believe that a company of this stature would not be willing to absorb this cost in order to provide excellent customer service.Desired Settlement: Tiffany's should stand by their product and refund the cost of the repair plus tax for a total of $254.40.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We order a bracelet and they said it would be delivered by February [redacted] day well we did not get the package ... I looked online and it said it was delivered so I called Tiffany's and they place me on hold for a long time then came back and said it was delivered at 9:35 and a [redacted] signed ... I said nobody never came to my house I was home and I don't know a [redacted] the lady [redacted] said do you think your neighbors have it. I said why would they she said sometimes the driver leave it with them I said no that's not what it says in the computer I am upset and angry why should I have to find out what happen to my gift we paid almost 400 for the gift and then had to go buy [redacted] in the mall when we had no tiffany gift I hate this company and it ruin my daughters [redacted] birthday/ [redacted]'s dayDesired Settlement: I want an apology I want my item and my money back and I have called almost everyday and everybody telling me be calm and be patient .... I have been patient a whole week its sad when you put your trust in a company and they let you down

Business

Response:

Dear [redacted]:In this particular case there was an issue with the delivery involving [redacted] as the carrier. Unfortunately, in a situation like this, we have to initiate an investigation with [redacted] security which usually takes approximately 10 business days. This was the cause of the delay in resolving this issue immediately. The customer has since been contacted and a replacement bracelet was provided and shipped overnight to her which she was very much appreciated. The issue has been completely resolved at this point.Sincerly,[redacted]Tiffany & Co.

Review: Placed an order since last Thursday (03/21/2013) at [redacted] store & was guaranteed to receive my shipment from a local store that has the 2 pairs of wine glasses for Friday (03/22/2013) so I can give these gifts to my clients, and today is 03/28/2013, which is an entire week later and still didn't receive anything. This made me look really bad since I was counting on these gifts to arrive so I can give to my clients and now it's a week later, I still haven't receive anything! I want a full-refund and will not buy from Tiffany & Co. again! I had been a repeat customer for many years now and I wouldn't expect that from a reputable company like Tiffany & Co. But I'm extremely disappointed right now at the service that I have received.

Secondly, the guy that I've dealt with in the store didn't even give me any receipt, except for writing down my order #. Plus, I have already stated multiple times that I rather pick the items up from the store, rather than it being shipped (in case if the item breaks during transit, at least I'm not to get blamed for), but he keeps on insisting to ship it to me, which I find that odd. The reason why I wanted to go to the store is so I can inspect the items, and then have the people in the store to wrap it up nicely with nice Tiffany's gift bags to go with them, that is why I didn't want it delivered, but the guy was weird when he keeps on insisting that I should have it ship to my location. I don't know what's up with that! I didn't feel comfortable when he keeps on insisting it when I already stated my intention of wanting to pick it up in the store.

Also, IF I pick it up in the store in [redacted], my sales tax is only 6%! Where as now, they are charging me 8% because of where the shipment is going! That is ridiculous!

Additionally, I've tried to call to the 800# today and ask someone to check on my order this morning & to cancel it entirely, they say they need to call to the local store that shipped out my items and will give me a call back in 10 minutes, now is 5 hours later, still no word. Then 15 minutes ago, I've just called once again and a different rep. said similar things that she would do with the local store again and to contact me back in 10 minutes, now is almost 30 minutes later and still NOTHING! With the type of service like this, no wonder I didn't receive my gifts on time! So please cancel my entire order (Order# [redacted]) immediately & I better not be charged for the order on my credit either because the gifts are useless to me now! You have now lost me as a repeated customer for years to come!Desired Settlement: I want an entire refund of my order (better not be charged to my credit card yet since I've never received my items) and now I don't even want them because they are no use to me now! Originally, those items are to be gifted to my real estate clients, and now, it's too late!

I should be compensated for my loss of time and aggravation dealing with this order because it has been one of my WORST experience with an order that I've placed with many false promises. Also, I have been buying gifts for my other real estate clients for the past 5 years, as well as purchasing of necklaces, bracelets, and rings for personal gifts, and now you are losing me as a repeated client for many years. This experience has been very disappointing.