Tiger Plumbing, Heating, Air Conditioning & Electrical Serv

I had some minor water leaks in a couple pipe joints that turned out to be more arduous than expected to fix But, the good folks at Tiger were up to the challenge and got the job done Being that I had already attempted to fix them previously made me appreciate it all the much more!

The plumbing job was done quickly and neatlyWe had one problem after the plumber leftBoth toilet bowls had float problemsThe water did not shut off because the float arm turned and the float lifted too highI tightened the float arm at the shut off and bent the arm properly at both toiletsThe fix seems to be working

I was very satisfied with the service I received from Tiger Plumbing Everyone at Tiger from the time I called their office to the young men that provided the service were friendly and very helpful They explained everything completely and clearly, and there was no rush or pressure I was given choices to decide what would work best for me I knew who was coming to my home and when they would be there The service was provided professionally and was better than I expected I know I will contact them in the future when I have another plumbing problem

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ I talked with [redacted] today and have put in a request for a review of the validity of this complaint due to the following: We did not receive the email dated October 4, however we did receive the email dated November 17, from Ms*** Ms***, instead of contacting our office since she was under the impression we were not responding to her filed a complaint with the Revdex.com days after the only email we received from her The person who handles these requests was not available until 11-23-to address the matter but the complaint had already been filed Ms [redacted] originally agreed to a month membershipThe payment on December 1, will be the last payment and then her agreement will have been fulfilledWe didn't receive the notice of complaint until after noon on 11-23-and by that time Ms***'s membership had already been set up to cancel after her final payment of 12-1-which was in response to her email of 11-17- In addition, per Ms***'s paperwork for the membership it states on the back that it can take up to days to process cancellation requests We are happy to get this matter rectified but strongly feel this should not be filed as a complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The tone of the response from Tiger Plumbing is EXACTLY why a complaint was filedRather then reviewing their own internal processes, they blast the customer When the plumber sold us the membership, he told us we needed to give days written notice if we were not going to renew the membership in yearNo where on the membership agreement does it indicate where to send the written notice I did an online chat with someone from Tiger Plumbing who told me I could submit that notice via email and an email address was providedWhich was why I sent the email on October If this is not an effective process for Tiger Plumbing then I would suggest they review their processesClearly, if they are not always receiving emails, it seems this is not an effective process I did not contact their office for reasons1) I work in healthcareI do not always have time to stop and make phone calls during the dayWhen I was told I could send an email, I, apparently, wrongly believed this to be an effective process for Tiger Plumbing2) In the short time we have dealt with Tiger Plumbing they have not built a trusting working relationshipI would not have a communication with Tiger Plumbing that there would be no record of or no way to track I would suggest to Tiger Plumbing that if they are telling customers to communicate with them by email that those emails are being checked at least on a daily basis, not when a particular person is in the officeHowever that would be effective customer service All I needed to know is that there will no longer be any debits from my checking account after December 1, which according to the response above there will not be It does not matter to me whether or not Tiger Plumbing thinks this matter should have been a complaintAs the customer, I strongly feel that it is a valid complaint It is unfortunate, that Tiger Plumbing choose such an adversarial approach to their responseCustomer service teaches that blaming the customer for a lapse in internal processes is NOT an effective way to bring about resolutionI will again suggest that Tiger Plumbing review their own internal processes to avoid such complaints in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I would recommend Tiger to anyone who needs any of their services I called in the morning and was told one of their technicians would come between 1:and 3:p.mand that I would receive a call before arrival I received another call asking if the technician could come earlier, to which I gladly agreed When the technician arrived, he was very professional, personable, l and courteous He checked out the area where I was having a plumbing problem and explained what he needed to do He told me up front what the cost would be He was able to solve the problem in a reasonable time and made sure the area in which he worked was clean He explained everything he had done and what most likely had caused the problem I was impressed!

Ms [redacted] called to cancel her membership and would leave messages for the department at our office We would return her calls and had to leave messages for her Per the paperwork which she signed, cancellations must be submitted in writing to the corporate office We never received a written notice of cancellation from Ms*** However, we made the decision to go ahead and cancel her membership without the written notice Although Tiger Plumbing, Heating, Air Conditioning and Electrical Services is not admitting to any wrong doing, we are willing to provide a refund as an act of good will and to bring this matter to a close