Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Alliant typed in the wrong account number and tried to access funds from an account that was not designated by my credit union for this purpose, and using a number that I did not provide to them to key inAs with every conversation that I had with them this company refuses to accept any responsibility for their own errorThe credit union has documentation that indicates that they accessed the wrong account for me, and refunded the fee that they had charge me as an institutionIn trying to get this modified I had three rude, horrible customer service agents who alternately tried to force me to pay this along with the other billing, and who deliberately hung up on me when I called themI had to get completely out of customer service and go through their national consumer complaint process to get a payment arrangement set up for this additional moneyFurther, since they make most of their money from me through the electrical service I am planning to leave this company and go with one of our other alternatives in this areaSince this is an error made by Alliant I want them to correct their own record - and I do nto want any other issues with the part of the account that I am leaving with this company, the much less revenue intensive gas heating portion of the billing
Regards,
Susan ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Stacie ***
Customer stated she would pay in two weeks from 9/which would be 9/25. No payment was received. Company agreed to reconnect with no payment up-front as customer will now pay $on 10/and on 10/After that customer will pay $per month on the past due balance and keep
current on bill each month until paid in full. Could not find any record of customer call on 9/Alliant Energy has updated her account with the correct phone number
The customer called Alliant Energy on February 23, to request that service be taken out of her name at her address. A meter reading was scheduled for February 24th to end her accountThe balance that the customer paid on February 23rd was for usage through February 14th, which was the
date of her last bill. Another bill was issued for usage between February and February 24. This is the bill for $that she mentions in her complaint.
The customer had scheduled a post-dated payment online through Alliant Energy’s online application, My AccountWhile Alliant Energy Customer Support Associates can view pending payments through the My Account application, the pending payments are not visible through the customer billing system, so the Associate that the customer spoke to on February 23rd was not aware of the pending online payment. Because the online payment wasn’t cancelled, it still was withdrawn from the customer’s bank account on March 31st as scheduled
A member of Alliant Energy’s Customer Relations Team called the customer on April 6th and explained what had occurred. Per the customer’s request, a check for the remaining credit on the account will be sent to the customer. This information has been shared with Alliant Energy’s Customer Programs team to look into adding information about pending online activity into the customer billing system
Hello,The reasons I did not accept the response from business is because of few issues I haveThe first issue I have is Alliant energy is the only electrical service provider in the area, making their business a monopoly, I know nothing can really be done about this, I just wanted to point that fact outThe second issue I have is Alliant Energy told me on the phone when I called to make a complaint that they were not billing me properly for the last nine months and that my payment should have never been $78, does this make it my fault that the business billed me incorrectly? I know that I used their service and that I should pay for the service, but when Alliant energy is now trying to make up for payment that they missed does not seem to fair to meI did sign up for the budget pay under the assumption that it was monthly average payment to offset costs during the summer months when electricity is not used as much, big mistake on my part for believing thatThe third issue I have is with the budget pay, it says online at their website that this is used to make sure their is no big surprise high bill at the end of the month, well their was a surprise for meMy bill went from $to $this is a pretty big increase for just about anyoneTo go with this budget pay it states that it will update in six months, How come it took my bill to update in nine months? I asked this question to the representative when I called the response given to me was that was sent in the mail with my last billI then stated that I signed up paperless billing, no response from the representative other than "well who should pay for the bill then?" not very professional in my opinionI could go on with a few more issue but my thirty minutes is about up.The main reason though I did not accept the response from Alliant Energy is because they are taking no responsibility for incorrectly billing me. Thank you, *** ***
IPL's Operations Manager contacted Mr*** in regards to his complaintIPL would like to apologize for his frustrationThe landscaping work has been completed and teh customer advised IPL he was satisfied
Tell us why here... Alliant Energy takes customer privacy and confidentiality seriously. This is why Alliant Energy call center employees requested proof that MsAuxier was authorized to make changes to her mother’s account. With that being said, we also recognize that managing
the affairs for others can be challenging, and we are reviewing our internal processes. Alliant Energy spoke to MsAuxier about her concerns on 7/17/17. She explained that she was unhappy about the length of time and number of calls that it took to end her mother’s account but also about the fact that confidential information on her mother’s account was shared with her. I apologized and let her know that the calls would be reviewed and appropriate feedback will be provided. I also let her know that Alliant is reviewing its policy as this can be a trying time and asking for this additional information can make it more burdensome
Cycle trimming is regularly done to trim branches away from power lines for reliability reasons. Alliant Energy contracts with Asplundh, a tree trimming company, to do the cycle trimming. When Asplundh was working at the customer’s property in June, the customer’s wife spoke to the
workers and asked that they remove the bushes. The crews should have obtained this request in writing, but they did not. The crews have been told that they need to obtain requests like this in writing in the futureThe bushes were not sprayed, so they will come back. Alliant Energy’s contractor did what was requested verbally by the customer’s wife and will not be replacing the bushes nor extending the fence as requested by the customer
Alliant Energy would like to apologize for the delayed response on Mr***'s complaint. I left him a voice mail on 10/at 11:30am to contact me directly to discuss his account. The electric meter at Mr***'s property had been estimated three months in a row from January through
March of then a tror catbill was issued in April. Alliant Energy's budget billing plan is based on previous average usage at a property and is intended to help customers manage fluctuating utility bills by allowing customers to pay this set amount. The cusotmer is still responsible to pay the actual usage and the budget amount is adjusted every six months to reflect that actual usage. Mr***'s bills have been higher than his budget amount for the past several months, even without the estimated bills. If Mr*** chooses to remain on the budget, the amount would need to increase to reflect the actual average bill amount as well as the accrued balance on the account. Alliant Energy bills reflect both the budget amount due as well as the actual usage each monthso that the customer can keep track of the actual bill amount
Ms*** stopped service at the Crest Dr address effective 6/15/and established service at hercurrent address on 5/24/17.In August of Ms*** received an estimated bill due to the meter reads being outside of thehistory at the premiseThis caused the bills to be flagged for manual
reviewBefore IPL could review themeter read manually, an estimated bill was sentIPL advised Ms*** that an email would be sent toBilling to bill based on actual reads and correct the billsMs***’s meter had been under estimated,meaning that her actual usage was more than what the system had estimated her as usingThisincreased her amount due.In October of Ms*** filed a complaint with the *** Utilities Board, which IPL responded tooand has since been closed by the *** states in their Resolution “Board rule IAC 20.4(14)(f)provides the procedures for back billing of customersThese rules allow Alliant/IPL to back billcustomers for the corrected amountUtilities are prohibited from charging a customer a differentamount than is reflected in the utility's tariff as approved by the BoardWhen an Alliant/IPL customeruses utility service, that customer is charged for that usage at the approved rate for the service as setout in the tariff.Staff finds while you have paid the charges off with your credit card, Alliant/IPL has offered to reimbursethe charges you paid with your credit card and you declinedAlliant/IPL stated that while you paid offyour credit card, it does offer customer the option to set up a payment agreement on the balancepursuant to Board rule IAC 20.4(11)Staff finds Alliant/IPL appropriately waived any late paymentfee that might apply to these charges until December 31, Staff understands from a conversationwith Alliant/IPL on December 30, 2016, that you are on budget billing for $per monthStaff findsthat this is an appropriate resolution to your complaint.”March of Ms*** contacted IPL regarding the increase to her budget billingIPL educated herthat budget is reviewed every months and the increase is due to her increase in usage.Ms*** mentions in her complaint the additional charges on her billAn explanation of the charges isbelow.Electric Units Billed(kWh)Number of electricity units used ina reading periodOne kWh is theamount of power to use a 40-watt? light bulb for hours.?Energy Cost? Energy Cost is billed per kWh used? and adjusts monthly according to? changes in fuel pricesIt helps cover? the cost of producing and purchasing? power.? What is a “Winter Step”? During? certain months of the year, the price? per kWh decreases as you use more? energyIf you use enough kWh to? qualify, you’ll see the lower rate? reflected as a “Step.”Regional Transmission? Service? This is billed per kWh used and? adjusts annually based on thirdparty? costs to move electricity from? generation sites to distribution? substations in communities.Non-Gas Cost? This recovers some of the fixed and? variable costs of providing service.Gas Cost? This is billed per therm and adjusts? monthly according to changes in fuel? prices.Basic Service Charge? This is a fixed daily amount that? covers the cost of your service and? meter, including the installation and? maintenance of utility equipment.Since this information filed with the Revdex.com is open to the public, confidential information cannot bereleased in this responseIPL would recommend Ms*** to contact IPL’s Customer Service to discussspecific details to her account.Thank You,Brandi ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Alliant Energy is still taking no responsibility for errors that they made in their billing processGoing back to my first call with a representative at Alliant Energy, she told me I was notified of the change in the mailI was signed up for paperless billing and do not receive bills in the mail and did not receive any letter saying that my bill would drastically go from $a month to $a month.Alliant Energy needs to change their billing process so that this does not happen to any one, cause in my opinion it is FRAUDI have all the emails that were sent to my email address and in those emails all it says is "your Alliant Energy bill is ready to view"And in this email it says Your monthly utility bill is now ready to view, print and pay online at My AccountWhen you click on this link it brings you to the logon page, I logon and select pay my billFrom there it shows the ammount due which was always $for about monthsNo where on any of these pages does it say your bill is going to drastically change or that what I am being billed is not even close to what I am using. Alliant Energy will never take responsiblity for their mistakes and I want the public consumer to know about how SHADY Alliant Energy is
Regards,
*** ***
There is evidence on this customer's account that she did provide some documentation to Alliant Energy regarding possible identity theft. Alliant Energy apologizes for the delayed response on this matter. A message was left on November 14, at 11:am for the customer asking that
she contact Alliant Energy's Customer Relations Team directly to discuss the matter. Alliant Energy has a process regarding potential identity theft. The customer is asked to fill out some paperwork and provide documentation proving that the bill in question does not belong to the customer. This includes a copy of a police report. Once this documentation is received, Alliant Energy can determine if identity theft occurred and remove any disputed charges from the customer's account. This customer states in her complaint that an individual has been found guilty of identity theft in her case. Alliant Energy is asking that that proof again be provided for review. If it is found that the identity theft claim is valid, then the disputed amount will be removed from her account. The customer must contact Alliant Energy before any further action can be taken
I left another voice mail for Mr*** to return my call at 9:30am on 8/8/17. I did have to be out of the office unexpectedly last week and again yesterday afternoon but I did have a co-worker leave him a voice mail message on 8/4/17. According to his account information, his account was enrolled in a bill pay program through a bank that he would need to cancel in order to receive paper bills. However, there is a way I can correct that once I speak to Mr***
It is the customer’s responsibility to contact Alliant Energy to stop service whenever a customer moves out of a property and is no longer responsible for utility service. Alliant Energy retains call recordings for one year and did a search using the phone numbers provided by Ms*** to
check to see if she called to end service. No phone records were found for either phone number. In most cases, when Alliant Energy is unable to verify that a customer called to end service, it is then up to the responsible parties to work out a solution on payment of the billAlliant Energy was not at fault needs to hold someone responsible for the billingHowever, in this case, Alliant Energy contacted the landlord who provided information about the tenant who had moved into the property right after Ms*** had moved out. Alliant Energy contacted that subsequent tenant who agreed to take responsibility for the bill. The balance will be transferred to the other customer’s name. Ms*** will not be held responsible for the balance and it will not affect her credit. A message was left for Ms*** on 5/30/letting her know the outcome of her complaint
I reviewed our customer information system, Alliant Energy does not serve *** *** *** ***. The account number provided (***) is for *** *** *** *** **. This account was adjusted off in September due to a disputeHowever, the collection agency was not
notifiedI contacted *** *** today and they will close the account and return it to Alliant EnergyCustomers credit file will be corrected
Reviewed account and cannot find any notes that *** *** ** *** called at anytime and guaranteed $to avoid disconnection. We also reveiwd calls from 5/to 5/from customer to confirm that the customer called, no recored of any calls
Alliant Energy attempted to contact the customer regarding her complaint on 9/25/The customer did not answer and Alliant Energy was unable to leave a message as her voice mail was full. A message was received from the customer at 6:54pm on 9/25/The customer advised the best time to
call her is between 12:15-1:15pm. Alliant Energy attempted to contact the customer again on 9/26/at 12:25pm. The customer did not answer and Alliant Energy was unable to leave a voicemail message
This account has been researched. According to our records, the payment that the customer refers to in her complaint was returned from her financial institution for non-sufficient funds on 8/24/A letter was sent to the customer regarding the returned payment on 8/24/17. A disconnect notice was also issued on 8/24/17. An outbound call was made to the customer on 9/5/regarding the disconnect notice
The customer called Alliant Energy twice on 9/7/17. During the first call, she called to ask why her account was past due and it was explained to her that it was due to the returned payment. She called back later in the day and made a partial payment on her account. On 9/8/17, Alliant Energy left a message for the customer advising that the partial payment she made on 9/7/was not enough to stop the disconnection and that she would need to call back to set up an arrangement on the account to guarantee there would be no interruption of service. Service was disconnected on 9/12/
Feedback will be provided to the representative who took the payment on 9/7/as she should have asked the customer if she would like to set up an arrangement on the balance. Otherwise, Alliant Energy provided proper notice of the returned payment and disconnection
I have supplied the phone #'s that I have called from and am now waiting to hear what they have found or not foundAlso have been trying to contact Alliant Energy for days now and have gotten the run aroundI can not log into MY ACCOUNT and was just sent a letter that I will once again be disconnected although Energy Services has sent the company a letter stating they will be receiving $from them for my accountNo one will answer my questions and I ONCE again get the continuous run aroundThe #'s AGAIN that I have for my employer are ###-###-####, ###-###-####, ###-###-#### and ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Alliant typed in the wrong account number and tried to access funds from an account that was not designated by my credit union for this purpose, and using a number that I did not provide to them to key inAs with every conversation that I had with them this company refuses to accept any responsibility for their own errorThe credit union has documentation that indicates that they accessed the wrong account for me, and refunded the fee that they had charge me as an institutionIn trying to get this modified I had three rude, horrible customer service agents who alternately tried to force me to pay this along with the other billing, and who deliberately hung up on me when I called themI had to get completely out of customer service and go through their national consumer complaint process to get a payment arrangement set up for this additional moneyFurther, since they make most of their money from me through the electrical service I am planning to leave this company and go with one of our other alternatives in this areaSince this is an error made by Alliant I want them to correct their own record - and I do nto want any other issues with the part of the account that I am leaving with this company, the much less revenue intensive gas heating portion of the billing
Regards,
Susan ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Stacie ***
Customer stated she would pay in two weeks from 9/which would be 9/25. No payment was received. Company agreed to reconnect with no payment up-front as customer will now pay $on 10/and on 10/After that customer will pay $per month on the past due balance and keep
current on bill each month until paid in full. Could not find any record of customer call on 9/Alliant Energy has updated her account with the correct phone number
The customer called Alliant Energy on February 23, to request that service be taken out of her name at her address. A meter reading was scheduled for February 24th to end her accountThe balance that the customer paid on February 23rd was for usage through February 14th, which was the
date of her last bill. Another bill was issued for usage between February and February 24. This is the bill for $that she mentions in her complaint.
The customer had scheduled a post-dated payment online through Alliant Energy’s online application, My AccountWhile Alliant Energy Customer Support Associates can view pending payments through the My Account application, the pending payments are not visible through the customer billing system, so the Associate that the customer spoke to on February 23rd was not aware of the pending online payment. Because the online payment wasn’t cancelled, it still was withdrawn from the customer’s bank account on March 31st as scheduled
A member of Alliant Energy’s Customer Relations Team called the customer on April 6th and explained what had occurred. Per the customer’s request, a check for the remaining credit on the account will be sent to the customer. This information has been shared with Alliant Energy’s Customer Programs team to look into adding information about pending online activity into the customer billing system
Hello,The reasons I did not accept the response from business is because of few issues I haveThe first issue I have is Alliant energy is the only electrical service provider in the area, making their business a monopoly, I know nothing can really be done about this, I just wanted to point that fact outThe second issue I have is Alliant Energy told me on the phone when I called to make a complaint that they were not billing me properly for the last nine months and that my payment should have never been $78, does this make it my fault that the business billed me incorrectly? I know that I used their service and that I should pay for the service, but when Alliant energy is now trying to make up for payment that they missed does not seem to fair to meI did sign up for the budget pay under the assumption that it was monthly average payment to offset costs during the summer months when electricity is not used as much, big mistake on my part for believing thatThe third issue I have is with the budget pay, it says online at their website that this is used to make sure their is no big surprise high bill at the end of the month, well their was a surprise for meMy bill went from $to $this is a pretty big increase for just about anyoneTo go with this budget pay it states that it will update in six months, How come it took my bill to update in nine months? I asked this question to the representative when I called the response given to me was that was sent in the mail with my last billI then stated that I signed up paperless billing, no response from the representative other than "well who should pay for the bill then?" not very professional in my opinionI could go on with a few more issue but my thirty minutes is about up.The main reason though I did not accept the response from Alliant Energy is because they are taking no responsibility for incorrectly billing me. Thank you, *** ***
IPL's Operations Manager contacted Mr*** in regards to his complaintIPL would like to apologize for his frustrationThe landscaping work has been completed and teh customer advised IPL he was satisfied
Tell us why here... Alliant Energy takes customer privacy and confidentiality seriously. This is why Alliant Energy call center employees requested proof that MsAuxier was authorized to make changes to her mother’s account. With that being said, we also recognize that managing
the affairs for others can be challenging, and we are reviewing our internal processes. Alliant Energy spoke to MsAuxier about her concerns on 7/17/17. She explained that she was unhappy about the length of time and number of calls that it took to end her mother’s account but also about the fact that confidential information on her mother’s account was shared with her. I apologized and let her know that the calls would be reviewed and appropriate feedback will be provided. I also let her know that Alliant is reviewing its policy as this can be a trying time and asking for this additional information can make it more burdensome
Cycle trimming is regularly done to trim branches away from power lines for reliability reasons. Alliant Energy contracts with Asplundh, a tree trimming company, to do the cycle trimming. When Asplundh was working at the customer’s property in June, the customer’s wife spoke to the
workers and asked that they remove the bushes. The crews should have obtained this request in writing, but they did not. The crews have been told that they need to obtain requests like this in writing in the futureThe bushes were not sprayed, so they will come back. Alliant Energy’s contractor did what was requested verbally by the customer’s wife and will not be replacing the bushes nor extending the fence as requested by the customer
Alliant Energy would like to apologize for the delayed response on Mr***'s complaint. I left him a voice mail on 10/at 11:30am to contact me directly to discuss his account. The electric meter at Mr***'s property had been estimated three months in a row from January through
March of then a tror catbill was issued in April. Alliant Energy's budget billing plan is based on previous average usage at a property and is intended to help customers manage fluctuating utility bills by allowing customers to pay this set amount. The cusotmer is still responsible to pay the actual usage and the budget amount is adjusted every six months to reflect that actual usage. Mr***'s bills have been higher than his budget amount for the past several months, even without the estimated bills. If Mr*** chooses to remain on the budget, the amount would need to increase to reflect the actual average bill amount as well as the accrued balance on the account. Alliant Energy bills reflect both the budget amount due as well as the actual usage each monthso that the customer can keep track of the actual bill amount
Ms*** stopped service at the Crest Dr address effective 6/15/and established service at hercurrent address on 5/24/17.In August of Ms*** received an estimated bill due to the meter reads being outside of thehistory at the premiseThis caused the bills to be flagged for manual
reviewBefore IPL could review themeter read manually, an estimated bill was sentIPL advised Ms*** that an email would be sent toBilling to bill based on actual reads and correct the billsMs***’s meter had been under estimated,meaning that her actual usage was more than what the system had estimated her as usingThisincreased her amount due.In October of Ms*** filed a complaint with the *** Utilities Board, which IPL responded tooand has since been closed by the *** states in their Resolution “Board rule IAC 20.4(14)(f)provides the procedures for back billing of customersThese rules allow Alliant/IPL to back billcustomers for the corrected amountUtilities are prohibited from charging a customer a differentamount than is reflected in the utility's tariff as approved by the BoardWhen an Alliant/IPL customeruses utility service, that customer is charged for that usage at the approved rate for the service as setout in the tariff.Staff finds while you have paid the charges off with your credit card, Alliant/IPL has offered to reimbursethe charges you paid with your credit card and you declinedAlliant/IPL stated that while you paid offyour credit card, it does offer customer the option to set up a payment agreement on the balancepursuant to Board rule IAC 20.4(11)Staff finds Alliant/IPL appropriately waived any late paymentfee that might apply to these charges until December 31, Staff understands from a conversationwith Alliant/IPL on December 30, 2016, that you are on budget billing for $per monthStaff findsthat this is an appropriate resolution to your complaint.”March of Ms*** contacted IPL regarding the increase to her budget billingIPL educated herthat budget is reviewed every months and the increase is due to her increase in usage.Ms*** mentions in her complaint the additional charges on her billAn explanation of the charges isbelow.Electric Units Billed(kWh)Number of electricity units used ina reading periodOne kWh is theamount of power to use a 40-watt? light bulb for hours.?Energy Cost? Energy Cost is billed per kWh used? and adjusts monthly according to? changes in fuel pricesIt helps cover? the cost of producing and purchasing? power.? What is a “Winter Step”? During? certain months of the year, the price? per kWh decreases as you use more? energyIf you use enough kWh to? qualify, you’ll see the lower rate? reflected as a “Step.”Regional Transmission? Service? This is billed per kWh used and? adjusts annually based on thirdparty? costs to move electricity from? generation sites to distribution? substations in communities.Non-Gas Cost? This recovers some of the fixed and? variable costs of providing service.Gas Cost? This is billed per therm and adjusts? monthly according to changes in fuel? prices.Basic Service Charge? This is a fixed daily amount that? covers the cost of your service and? meter, including the installation and? maintenance of utility equipment.Since this information filed with the Revdex.com is open to the public, confidential information cannot bereleased in this responseIPL would recommend Ms*** to contact IPL’s Customer Service to discussspecific details to her account.Thank You,Brandi ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Alliant Energy is still taking no responsibility for errors that they made in their billing processGoing back to my first call with a representative at Alliant Energy, she told me I was notified of the change in the mailI was signed up for paperless billing and do not receive bills in the mail and did not receive any letter saying that my bill would drastically go from $a month to $a month.Alliant Energy needs to change their billing process so that this does not happen to any one, cause in my opinion it is FRAUDI have all the emails that were sent to my email address and in those emails all it says is "your Alliant Energy bill is ready to view"And in this email it says Your monthly utility bill is now ready to view, print and pay online at My AccountWhen you click on this link it brings you to the logon page, I logon and select pay my billFrom there it shows the ammount due which was always $for about monthsNo where on any of these pages does it say your bill is going to drastically change or that what I am being billed is not even close to what I am using. Alliant Energy will never take responsiblity for their mistakes and I want the public consumer to know about how SHADY Alliant Energy is
Regards,
*** ***
There is evidence on this customer's account that she did provide some documentation to Alliant Energy regarding possible identity theft. Alliant Energy apologizes for the delayed response on this matter. A message was left on November 14, at 11:am for the customer asking that
she contact Alliant Energy's Customer Relations Team directly to discuss the matter. Alliant Energy has a process regarding potential identity theft. The customer is asked to fill out some paperwork and provide documentation proving that the bill in question does not belong to the customer. This includes a copy of a police report. Once this documentation is received, Alliant Energy can determine if identity theft occurred and remove any disputed charges from the customer's account. This customer states in her complaint that an individual has been found guilty of identity theft in her case. Alliant Energy is asking that that proof again be provided for review. If it is found that the identity theft claim is valid, then the disputed amount will be removed from her account. The customer must contact Alliant Energy before any further action can be taken
I left another voice mail for Mr*** to return my call at 9:30am on 8/8/17. I did have to be out of the office unexpectedly last week and again yesterday afternoon but I did have a co-worker leave him a voice mail message on 8/4/17. According to his account information, his account was enrolled in a bill pay program through a bank that he would need to cancel in order to receive paper bills. However, there is a way I can correct that once I speak to Mr***
It is the customer’s responsibility to contact Alliant Energy to stop service whenever a customer moves out of a property and is no longer responsible for utility service. Alliant Energy retains call recordings for one year and did a search using the phone numbers provided by Ms*** to
check to see if she called to end service. No phone records were found for either phone number. In most cases, when Alliant Energy is unable to verify that a customer called to end service, it is then up to the responsible parties to work out a solution on payment of the billAlliant Energy was not at fault needs to hold someone responsible for the billingHowever, in this case, Alliant Energy contacted the landlord who provided information about the tenant who had moved into the property right after Ms*** had moved out. Alliant Energy contacted that subsequent tenant who agreed to take responsibility for the bill. The balance will be transferred to the other customer’s name. Ms*** will not be held responsible for the balance and it will not affect her credit. A message was left for Ms*** on 5/30/letting her know the outcome of her complaint
I reviewed our customer information system, Alliant Energy does not serve *** *** *** ***. The account number provided (***) is for *** *** *** *** **. This account was adjusted off in September due to a disputeHowever, the collection agency was not
notifiedI contacted *** *** today and they will close the account and return it to Alliant EnergyCustomers credit file will be corrected
Reviewed account and cannot find any notes that *** *** ** *** called at anytime and guaranteed $to avoid disconnection. We also reveiwd calls from 5/to 5/from customer to confirm that the customer called, no recored of any calls
Alliant Energy attempted to contact the customer regarding her complaint on 9/25/The customer did not answer and Alliant Energy was unable to leave a message as her voice mail was full. A message was received from the customer at 6:54pm on 9/25/The customer advised the best time to
call her is between 12:15-1:15pm. Alliant Energy attempted to contact the customer again on 9/26/at 12:25pm. The customer did not answer and Alliant Energy was unable to leave a voicemail message
This account has been researched. According to our records, the payment that the customer refers to in her complaint was returned from her financial institution for non-sufficient funds on 8/24/A letter was sent to the customer regarding the returned payment on 8/24/17. A disconnect notice was also issued on 8/24/17. An outbound call was made to the customer on 9/5/regarding the disconnect notice
The customer called Alliant Energy twice on 9/7/17. During the first call, she called to ask why her account was past due and it was explained to her that it was due to the returned payment. She called back later in the day and made a partial payment on her account. On 9/8/17, Alliant Energy left a message for the customer advising that the partial payment she made on 9/7/was not enough to stop the disconnection and that she would need to call back to set up an arrangement on the account to guarantee there would be no interruption of service. Service was disconnected on 9/12/
Feedback will be provided to the representative who took the payment on 9/7/as she should have asked the customer if she would like to set up an arrangement on the balance. Otherwise, Alliant Energy provided proper notice of the returned payment and disconnection
I have supplied the phone #'s that I have called from and am now waiting to hear what they have found or not foundAlso have been trying to contact Alliant Energy for days now and have gotten the run aroundI can not log into MY ACCOUNT and was just sent a letter that I will once again be disconnected although Energy Services has sent the company a letter stating they will be receiving $from them for my accountNo one will answer my questions and I ONCE again get the continuous run aroundThe #'s AGAIN that I have for my employer are ###-###-####, ###-###-####, ###-###-#### and ###-###-####