It is the customer’s responsibility to contact Alliant Energy to stop service whenever a customer moves out of a property and is no longer responsible for utility service. Alliant Energy retains call recordings for one year and did a search using the phone numbers provided by Ms***
to check to see if she called to end service. No phone records were found for either number. Ms*** then stated she made the request to stop service online through Alliant Energy’s My Account online self-service application. There is no record of any online activity since February of 2016. A message was left for Ms*** on 5/31/letting her know that, because there is no documentation that she requested service be taken out of her name at her previous apartment, she is responsible for the balance. It is up to her to try to obtain payment from either the landlord or the new tenants at the property. The landlord has been contacted and is not willing to take responsibility for the balance. The landlord states that Ms*** may have moved out in February but he did not get the keys for the apartment until July 1, and new tenants moved in on that date
Alliant Energy has tried to contact Mr. [redacted] several times regarding his concerns. The last attempt was made on 8/3/2017. A voice mail was left at his work phone number explaining that he is not receiving a paper bill for his Alliant Energy account because the account is enrolled in...
CheckFree. He needs to contact CheckFree to remove the account from their paperless billing in order to begin receiving paper bills from Alliant Energy. Alliant Energy would need to speak with him directly to discuss his concerns about being double billed.
We have reviewed the account and will be making the necessary adjustments today. The next bill (due around 9/14/15) will show the correct balance.Sorry for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Charles [redacted] The response refers to the same situation that happened in 2014 and they agreed to pay the claim. I still get my electricity from Alliant Energy and this claim is Two Years later to which states "one claim per year. I don't understand why Alliant Energy advertises rebates for such services and then denies payment. This is total B.S. and I feel I am entitled to the rebate as this is 2016
Mr. [redacted]’s account has been reviewed and it’s been determined that the disconnection was not an error on WPL. Mr. [redacted] was mailed a 12 day disconnection notice on 7/3/17. WPL made an attempt to contact Mr. [redacted] by phone on 7/13/17.
Per Wisconsin Administrative Code 113.0301(11) (a) The...
Utility shall make a reasonable effort to have a personal or telephone contact with the residential customer prior to disconnection. If a contact is made, the utility shall review the reasons for the pending disconnection fo service and explain what actions must be taken to avoid disconnection.
WPL would like to apologize to Mr. [redacted] for his recent unsatisfactory experience. WPL has reviewed his account and believes all rules and regulations were followed. Mr. [redacted] has requested a $30.00 fee to be refunded. Due to the disconnection not being an error, WPL is unable to refund the reconnection fee of $30.00.
Alliant Energy's billing department reviewed Ms. [redacted] account and discovered some discrepancies with my original reply. The switched meter situation was discovered on 7/6/2013 and not on 8/6/2013 as previously stated. During the review, the billing department discovered that she was billed in error from 6/8/2013-7/6/2013 so an amount of $14.20 will be credited to her account leaving a balance of $138.24.
A bill was issued to this customer on November 6, 2017 with an amount due of $67.12. The customer was enrolled in Automatic Payment through Alliant Energy. The bill indicated that the amount due would be withdrawn from her bank account on November 21, 2017.
On November 17, 2017, the...
customer cancelled Automatic Payment online. When a customer makes changes to Automatic Payment through Alliant Energy’s website, the following message is displayed: “Changes made to Automatic Payment within four business days of the bill due date will be applied to your next bill.” Because she cancelled Automatic Payment four days prior to the due date, Automatic Payment was still active for the current bill and was not stopped.
The customer made a separate online payment through a third party vendor on November 17, 2017. Both payments (through Automatic Payment and the third party vendor) were processed. One of the payments posted to the account on November 20, 2017 and the other payment posted on November 21, 2017.
On November 21, 2017, the customer called Alliant Energy about the two payments that were withdrawn from her bank account. She was advised that, though she cancelled Automatic Payment online, it did not cancel the withdrawal that was scheduled when her bill was issued on November 6th. She was told that she could keep the credit resulting from the second payment on her account or wait until the payment processed and call for a refund of the credit. She mentioned that she might call her bank to request a stop payment on one of the payments. She was advised that her account would be assessed a fee if the payment was returned for any reason. The customer asked to speak with a supervisor.
A supervisor left a voice mail message for the customer later in the day on November 21st. The supervisor advised the customer of the message on the website that is noted above. The supervisor also advised the customer that he would reverse the $30 fee as a courtesy if one of the payments were returned from the bank. The supervisor provided his direct phone number, but the customer has not returned his call as of November 27th.
One of the payments was returned from the customer’s bank on November 21st. On November 27th, a $30 returned payment fee was assessed to the account and a letter was sent to the customer regarding the returned payment. The returned payment fee has since been cancelled and the customer may disregard the letter that was issued. The customer now has a zero balance and Automatic Payment will not be active when her next bill is issued.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Melissa [redacted]
See below for Alliant Energy's responses (in red) to Ms. Breashear's additional questions.
Alliant Energy indicates they have no responsibility in the matter. I disagree and I know the services were canceled, however because it was a year ago we didn't retain the online confirmation email they indicate it didn't happen. Keep in mind they changed their billing/computer system since then because I don't have access to the online system I used when I have service with them. They deny this as well.
Alliant Energy’s billing system was updated in February of 2016. Electronic communication for this account has been reviewed. A confirmation email was not sent to this customer confirming a change in service.
When monthly bills are not paid to Alliant they send notice of shut off, if amount due in not paid services would be disconnected... This didn't happen- bills were not paid, services were not disconnected. Instead Alliant allowed the service to stay on and allowed it the account to continue to bill and invoices unpaid for a years. If they would have done what their notices state, the billing amount would have NEVER reach an amount of $1,615.94.
This account did not receive a disconnection notice until May of 2017 because the balance on the account did not meet the necessary parameters for our collections process until that time.
Alliant representatives have told me their monthly invoices were returned as person not at the address. Instead of contacting me regarding why the invoices were getting returned due to not at address they ignored it and continued to bill and continued to leave services in my name, AFTER I had already canceled.
The notes on this account have been reviewed. There are no notes indicating that the invoices were returned from the post office. The customer called in February of 2016 to make a payment and update the mailing address to the address that is now on the account. This is the same address that is indicated in her complaint to the Revdex.com.
At NO time to Alliant call during this year regarding a bill being owed. The 1st call I received regarding any billing was recently, telling me I owe $1,615.94. Therefore they had my phone # thus no reason why they wouldn't make a call much much sooner. As I know they do on a normal basis for past due customers.
Outbound calls are not made regarding an account balance until the account enters the collections process. AS indicated above, this did not occur until May of 2017.
The landlord of the apartment called Alliant, confirmed with them they had new tenants in the apartment beginning July 2016. Advised they would provide Alliant with the tenant information so Alliant could bill to correct party. Alliant indicated that was fine they could do that. The landlord provided Alliant the information. However Alliant has failed to do this and is continuing to call me to pay the full amount billed.
Alliant Energy did obtain information about the tenant who occupied the address after this customer. Alliant Energy spoke to one of the tenants on June 5th who said she would check with her roommate and call back. A return phone call has not been received from the
tenant. It is up to Ms. [redacted] to work with the landlord or the tenant regarding reimbursement of billing that she feels she is not responsible for as Alliant Energy cannot confirm that she called to end service in 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. When I paid the 61.46 on the account it did not post to any account because when I called I had to send proof that it was taken out of my bank account and she could not find it posted anywhere. The old account has been an issue since my move and the bills have been an issue since my move. I am not stating I am not paying the electric that ha been in use for the new address my issue is with this 61.46 that is on my bill off my bill on my bill off my bill. This was an issue on your end for the new system that was in effect back when I moved and I was told from numerous conversations that there has been a lot of billing issues since the transition. After I proved that Alliant had taken it out of my account is when they did a credit of the amount. I was also told at that time it was taken care of and I should have a correct billing mailed. I received that one and had to wait for my next check which I paid the 110 amount and then received another one right after that which I question because it didn't show that I paid the 110 which I found out it was a cross in the mail. Explainable that is when all of a sudden there was a mistake in the actual bills that I was mailed and the understanding of what was processed was unknown and had to be rechecked. So if I would have not called that bill would of stayed and the old address bill would have STILL been out there ruining my credit saying I haven't paid my bill. I get computer errors but this has been a very long computer that is reoccurring over and over again. I am paying the bills that I was sent the issue is this 61.46 which doesn't add up because I wasn't even living there the last month I was there we were moving and only there a few nights a week. I have recently sent the payment for the 148 amount and only have the 177 left that is on the payment schedule of 15.00 per month which I will catch up when I get my taxes in as much as I can so I can be on track
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read and reviewed the response. However, according to PSC code [redacted]) the utility company may not bill past 24 months. As I received the bill on August 7, 2015 anything prior to that must be removed and cannot be billed me. I ask that an updated itemized list of the corrections be sent to me from Alliant, within the allowable period of time only. Once I have received that from the company I will accept the matter as closed.
Regards,
[redacted]
Alliant Energy would like to apologize to Ms. [redacted] for her unsatisfactory experience and would like to provide the following information.
Alliant Energy does not require a customer’s social security number to obtain service. A social security number is requested to help identify the...
individual’s identity and avoid identity theft. The full social security number is only used for this purpose and is not retained anywhere on the customer’s account record. The last four digits of the social security number are retained and are used to identify the customer on future phone calls. This information is also used to set up customers with online account access. If a customer prefers not to provide his or her full social security number to obtain service, other alternatives are available. Often times the customer’s date of birth and previous address are enough to identify the caller via an online tool used by our Customer Support Associates. The call between Ms. [redacted] and Alliant Energy has been reviewed and coaching has been provided to the Customer Support Associate who spoke to Ms. [redacted] on March 28, 2017.
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you staff of the Revdex.com, you have been very helpful in this resolution.Regards,
We pull and listed all calls from the numbers numbers provided for the entire month of September. Please see results below. ###-###-#### No calls from this number.###-###-#### 2 calls, both not related to [redacted].###-###-#### No calls from this number.###-###-#### No calls from this number.We would be glad to investigate phone calls from any other number, if provided.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still disappointed as the company has refused to abide by PSC code 113.0924(4), in that it can only bill me for up to 24 months prior to the date of the bill. However, as they have corrected some of the mistakes on their part and I believe the final some to be negligible enough I will accept this as is.Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] spoke to a Senior Representative on 9/29/17 and the $15 returned payment fee was reversed at that time. I left a voice mail for Ms. [redacted] on 10/16/17 advising her to call me if she has any further questions. Thank you, Elaine [redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Again, Alliant Energy would like to apologize for the frustration that this has caused the customer. It is unfortunate that multiple issues occurred when the customer transferred service from one address to another in our service territory.
However, there is no further action that Alliant Energy will take in this matter. The addresses is question have been corrected. Despite the fact that there was some confusion with the posting of her $61.46 payment, the balance on her account is correct. She has been provided adequate documentation explaining the accuracy of her account balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined I have tried to call this person with no answer that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Joel [redacted]
It is the customer’s responsibility to contact Alliant Energy to stop service whenever a customer moves out of a property and is no longer responsible for utility service. Alliant Energy retains call recordings for one year and did a search using the phone numbers provided by Ms***
to check to see if she called to end service. No phone records were found for either number. Ms*** then stated she made the request to stop service online through Alliant Energy’s My Account online self-service application. There is no record of any online activity since February of 2016. A message was left for Ms*** on 5/31/letting her know that, because there is no documentation that she requested service be taken out of her name at her previous apartment, she is responsible for the balance. It is up to her to try to obtain payment from either the landlord or the new tenants at the property. The landlord has been contacted and is not willing to take responsibility for the balance. The landlord states that Ms*** may have moved out in February but he did not get the keys for the apartment until July 1, and new tenants moved in on that date
Alliant Energy has tried to contact Mr. [redacted] several times regarding his concerns. The last attempt was made on 8/3/2017. A voice mail was left at his work phone number explaining that he is not receiving a paper bill for his Alliant Energy account because the account is enrolled in...
CheckFree. He needs to contact CheckFree to remove the account from their paperless billing in order to begin receiving paper bills from Alliant Energy. Alliant Energy would need to speak with him directly to discuss his concerns about being double billed.
We have reviewed the account and will be making the necessary adjustments today. The next bill (due around 9/14/15) will show the correct balance.Sorry for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Charles [redacted] The response refers to the same situation that happened in 2014 and they agreed to pay the claim. I still get my electricity from Alliant Energy and this claim is Two Years later to which states "one claim per year. I don't understand why Alliant Energy advertises rebates for such services and then denies payment. This is total B.S. and I feel I am entitled to the rebate as this is 2016
Mr. [redacted]’s account has been reviewed and it’s been determined that the disconnection was not an error on WPL. Mr. [redacted] was mailed a 12 day disconnection notice on 7/3/17. WPL made an attempt to contact Mr. [redacted] by phone on 7/13/17.
Per Wisconsin Administrative Code 113.0301(11) (a) The...
Utility shall make a reasonable effort to have a personal or telephone contact with the residential customer prior to disconnection. If a contact is made, the utility shall review the reasons for the pending disconnection fo service and explain what actions must be taken to avoid disconnection.
WPL would like to apologize to Mr. [redacted] for his recent unsatisfactory experience. WPL has reviewed his account and believes all rules and regulations were followed. Mr. [redacted] has requested a $30.00 fee to be refunded. Due to the disconnection not being an error, WPL is unable to refund the reconnection fee of $30.00.
Alliant Energy's billing department reviewed Ms. [redacted] account and discovered some discrepancies with my original reply. The switched meter situation was discovered on 7/6/2013 and not on 8/6/2013 as previously stated. During the review, the billing department discovered that she was billed in error from 6/8/2013-7/6/2013 so an amount of $14.20 will be credited to her account leaving a balance of $138.24.
A bill was issued to this customer on November 6, 2017 with an amount due of $67.12. The customer was enrolled in Automatic Payment through Alliant Energy. The bill indicated that the amount due would be withdrawn from her bank account on November 21, 2017.
On November 17, 2017, the...
customer cancelled Automatic Payment online. When a customer makes changes to Automatic Payment through Alliant Energy’s website, the following message is displayed: “Changes made to Automatic Payment within four business days of the bill due date will be applied to your next bill.” Because she cancelled Automatic Payment four days prior to the due date, Automatic Payment was still active for the current bill and was not stopped.
The customer made a separate online payment through a third party vendor on November 17, 2017. Both payments (through Automatic Payment and the third party vendor) were processed. One of the payments posted to the account on November 20, 2017 and the other payment posted on November 21, 2017.
On November 21, 2017, the customer called Alliant Energy about the two payments that were withdrawn from her bank account. She was advised that, though she cancelled Automatic Payment online, it did not cancel the withdrawal that was scheduled when her bill was issued on November 6th. She was told that she could keep the credit resulting from the second payment on her account or wait until the payment processed and call for a refund of the credit. She mentioned that she might call her bank to request a stop payment on one of the payments. She was advised that her account would be assessed a fee if the payment was returned for any reason. The customer asked to speak with a supervisor.
A supervisor left a voice mail message for the customer later in the day on November 21st. The supervisor advised the customer of the message on the website that is noted above. The supervisor also advised the customer that he would reverse the $30 fee as a courtesy if one of the payments were returned from the bank. The supervisor provided his direct phone number, but the customer has not returned his call as of November 27th.
One of the payments was returned from the customer’s bank on November 21st. On November 27th, a $30 returned payment fee was assessed to the account and a letter was sent to the customer regarding the returned payment. The returned payment fee has since been cancelled and the customer may disregard the letter that was issued. The customer now has a zero balance and Automatic Payment will not be active when her next bill is issued.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Melissa [redacted]
See below for Alliant Energy's responses (in red) to Ms. Breashear's additional questions.
Alliant Energy indicates they have no responsibility in the matter. I disagree and I know the services were canceled, however because it was a year ago we didn't retain the online confirmation email they indicate it didn't happen. Keep in mind they changed their billing/computer system since then because I don't have access to the online system I used when I have service with them. They deny this as well.
Alliant Energy’s billing system was updated in February of 2016. Electronic communication for this account has been reviewed. A confirmation email was not sent to this customer confirming a change in service.
When monthly bills are not paid to Alliant they send notice of shut off, if amount due in not paid services would be disconnected... This didn't happen- bills were not paid, services were not disconnected. Instead Alliant allowed the service to stay on and allowed it the account to continue to bill and invoices unpaid for a years. If they would have done what their notices state, the billing amount would have NEVER reach an amount of $1,615.94.
This account did not receive a disconnection notice until May of 2017 because the balance on the account did not meet the necessary parameters for our collections process until that time.
Alliant representatives have told me their monthly invoices were returned as person not at the address. Instead of contacting me regarding why the invoices were getting returned due to not at address they ignored it and continued to bill and continued to leave services in my name, AFTER I had already canceled.
The notes on this account have been reviewed. There are no notes indicating that the invoices were returned from the post office. The customer called in February of 2016 to make a payment and update the mailing address to the address that is now on the account. This is the same address that is indicated in her complaint to the Revdex.com.
At NO time to Alliant call during this year regarding a bill being owed. The 1st call I received regarding any billing was recently, telling me I owe $1,615.94. Therefore they had my phone # thus no reason why they wouldn't make a call much much sooner. As I know they do on a normal basis for past due customers.
Outbound calls are not made regarding an account balance until the account enters the collections process. AS indicated above, this did not occur until May of 2017.
The landlord of the apartment called Alliant, confirmed with them they had new tenants in the apartment beginning July 2016. Advised they would provide Alliant with the tenant information so Alliant could bill to correct party. Alliant indicated that was fine they could do that. The landlord provided Alliant the information. However Alliant has failed to do this and is continuing to call me to pay the full amount billed.
Alliant Energy did obtain information about the tenant who occupied the address after this customer. Alliant Energy spoke to one of the tenants on June 5th who said she would check with her roommate and call back. A return phone call has not been received from the
tenant. It is up to Ms. [redacted] to work with the landlord or the tenant regarding reimbursement of billing that she feels she is not responsible for as Alliant Energy cannot confirm that she called to end service in 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. When I paid the 61.46 on the account it did not post to any account because when I called I had to send proof that it was taken out of my bank account and she could not find it posted anywhere. The old account has been an issue since my move and the bills have been an issue since my move. I am not stating I am not paying the electric that ha been in use for the new address my issue is with this 61.46 that is on my bill off my bill on my bill off my bill. This was an issue on your end for the new system that was in effect back when I moved and I was told from numerous conversations that there has been a lot of billing issues since the transition. After I proved that Alliant had taken it out of my account is when they did a credit of the amount. I was also told at that time it was taken care of and I should have a correct billing mailed. I received that one and had to wait for my next check which I paid the 110 amount and then received another one right after that which I question because it didn't show that I paid the 110 which I found out it was a cross in the mail. Explainable that is when all of a sudden there was a mistake in the actual bills that I was mailed and the understanding of what was processed was unknown and had to be rechecked. So if I would have not called that bill would of stayed and the old address bill would have STILL been out there ruining my credit saying I haven't paid my bill. I get computer errors but this has been a very long computer that is reoccurring over and over again. I am paying the bills that I was sent the issue is this 61.46 which doesn't add up because I wasn't even living there the last month I was there we were moving and only there a few nights a week. I have recently sent the payment for the 148 amount and only have the 177 left that is on the payment schedule of 15.00 per month which I will catch up when I get my taxes in as much as I can so I can be on track
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read and reviewed the response. However, according to PSC code [redacted]) the utility company may not bill past 24 months. As I received the bill on August 7, 2015 anything prior to that must be removed and cannot be billed me. I ask that an updated itemized list of the corrections be sent to me from Alliant, within the allowable period of time only. Once I have received that from the company I will accept the matter as closed.
Regards,
[redacted]
Alliant Energy would like to apologize to Ms. [redacted] for her unsatisfactory experience and would like to provide the following information.
Alliant Energy does not require a customer’s social security number to obtain service. A social security number is requested to help identify the...
individual’s identity and avoid identity theft. The full social security number is only used for this purpose and is not retained anywhere on the customer’s account record. The last four digits of the social security number are retained and are used to identify the customer on future phone calls. This information is also used to set up customers with online account access. If a customer prefers not to provide his or her full social security number to obtain service, other alternatives are available. Often times the customer’s date of birth and previous address are enough to identify the caller via an online tool used by our Customer Support Associates. The call between Ms. [redacted] and Alliant Energy has been reviewed and coaching has been provided to the Customer Support Associate who spoke to Ms. [redacted] on March 28, 2017.
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you staff of the Revdex.com, you have been very helpful in this resolution.Regards,
[redacted]
We pull and listed all calls from the numbers numbers provided for the entire month of September. Please see results below. ###-###-#### No calls from this number.###-###-#### 2 calls, both not related to [redacted].###-###-#### No calls from this number.###-###-#### No calls from this number.We would be glad to investigate phone calls from any other number, if provided.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still disappointed as the company has refused to abide by PSC code 113.0924(4), in that it can only bill me for up to 24 months prior to the date of the bill. However, as they have corrected some of the mistakes on their part and I believe the final some to be negligible enough I will accept this as is.Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] spoke to a Senior Representative on 9/29/17 and the $15 returned payment fee was reversed at that time. I left a voice mail for Ms. [redacted] on 10/16/17 advising her to call me if she has any further questions. Thank you, Elaine [redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Again, Alliant Energy would like to apologize for the frustration that this has caused the customer. It is unfortunate that multiple issues occurred when the customer transferred service from one address to another in our service territory.
However, there is no further action that Alliant Energy will take in this matter. The addresses is question have been corrected. Despite the fact that there was some confusion with the posting of her $61.46 payment, the balance on her account is correct. She has been provided adequate documentation explaining the accuracy of her account balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined I have tried to call this person with no answer that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Joel [redacted]