Tim Hortons

I do not appreciate being called a liar!!!!!! I mailed it last Friday! I would imagine the mail is busy due to the holidaysThank you,Dawn

We already refunded the customer

Dear Sir or Madame I am sending you this email for case # [redacted] I received latter from it saying we was short $change to costumeri call costumer to ask what day and time she was in my store.she give me time and day [redacted] October 7:am.I check In our cctv it showing she bought $worth of item and she give to clark $bill than clark give to her one ten,one five,one one dollars bills and thirty cents if costumer like to check our cctv for that matter I have record that if you need any further information regarding this matter you can contact me at ###-###-####My name is [redacted] ***

In response to my answer to my complaint against Tim Horton's Cafe # [redacted] complaint #If they did such a investigation why weren't my witnesses ever talked to that witnessed the whole incident that day, saw the uncooked meat in the wrap, and their own employee that saw the bacon when I returned and had no problem in giving me my full refund back.There is another case in the business not willing to take responsibility in something they've done that hurt a customer and has ___ as their ____ insurance companyI reported her to her supervisor because she made a determination on the complaint before she had ever received my fax of information from my doctor of recordI know nothing won't get done because I'm just a little person and it's really about business in this corporate world but I know and the almighty knows what I went through that day and why and who and what was the cause of it and at the end of the day that's what truely mattersEventually it will come back around and bite Tim Horton's in the butt one dayI have no reason at all to lie or make anything up what happened to me that day the food posioning was Tim Horton's fault and I know that is a FACT

We have received the complaint that has been filed against us( Ultimate Comfort) At this time, we are gathering recorded conversations and supporting documents in reference to this complaintOnce these items are in our possession; The Revdex.com will receive a summary, documentations, and recorded
conversations will be forwarded.
Ultimate Comfort Management
*** ** *** *** *** **
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I apologize to Mr*** for this bad experienceYes, if the donut has been freshly made they are sticky and the staff should know to put in a box to prevent thisI would be happy to send Mr *** a $Tim Card so that he may go get another donut.With apologies,Dawn M***Owner

12/10/15Hasn't showed up yet She likes to liePut black mark on her recordComplaint still active

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I recommend NOT doing business with Top Notch***, the owner is a flim-flam man, unreliable and disorganizedIt seems he "wheels & deals," but falls terribly short on follow-throughWe bought a Regent Horizon gas insert for our fireplace in November of He and a plumber(?) finally installed the insert a month and 1/later! (Wouldn't a heating/AC technician be a more appropriate installer???) He couldn't supply us with the serial number for registration because that panel wasn't included in the parts when they installed the unitNo owners' manual was included eitherFinally, a year and 1/later, he supplied the S/N after the unit failed to work and we threatened to sueStill no manual, thoughAnd when requesting he fix the insert, we had to wait for weeksFor these reasons and more, don't do business with Top Notch

I am rejecting this response because:the pricing on the board is still incorrect It now states the price to be $which is not what they are charging
Regards,
*** ***

From: Dixon Appliance Sent: Tuesday, June 6, 11:AM To: info Subject: Complaint I'm responding to case ID ***The person complaining, *** *** has made a mistake .Dixons Furniture and Appliances and Parts has never had an employee names
*** ***This company does not do business this way -- DIXON'S FURNITURE & APPLIANCES EEpler AveIndianapolis, IN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called Dixon's about doing the repair...they sent *** ***. I am not mistaken. I never contacted *** *** and I had NO idea who he was until Dixon's sent him out to my property
Regards,
*** ***

We take these concerns very seriously and launched a complete investigation of Ms*** claim.After a thorough investigation done by our Management team, Owner and insurance company, there was noevidence proving Ms*** became ill from our precooked baconWe investigated our time and temperature
logs,product mix for the day and reviewed video footage showing the bacon being cookedOur insurance companyreceived the doctor's notes on the incident and found this was not from our precooked bacon.Thank you,

The price change was an over look on our partI do apologize for the overlookThe menu board pricing has been fixed. Have tried to contact guest 11-20-at 11:38am and 11-21-at 1:41pm left message no answer and guest has not returned a call

Prices has been updated.?

I do not appreciate being called a liar!!!!!! I mailed it last Friday! I would imagine the mail is busy due to the holidays. Thank you,Dawn

In response to my answer to my complaint against Tim Horton's Cafe #[redacted] complaint #. If they did such a investigation why weren't my witnesses ever talked to that witnessed the whole incident that day, saw the uncooked meat in the wrap, and their own employee that saw the bacon when I returned and had no problem in giving me my full refund back.There is another case in the business not willing to take responsibility in something they've done that hurt a customer and has ___ as their ____ insurance company. I reported her to her supervisor because she made a determination on the complaint before she had ever received my fax of information from my doctor of record. I know nothing won't get done because I'm just a little person and it's really about business in this corporate world but I know and the almighty knows what I went through that day and why and who and what was the cause of it and at the end of the day that's what truely matters. Eventually it will come back around and bite Tim Horton's in the butt one day. I have no reason at all to lie or make anything up what happened to me that day the food posioning was Tim Horton's fault and I know that is a FACT.

Dear [redacted],This is in regards to the letter that was sent to our Corry Tim Horton’s regarding a complaint #[redacted] that was submitted on 7/28/2017.The sign that the customer is referring to is a banner sign that is under the ID sign that indicates 24 hours.After further review of the video this is...

what we found out:• The signage that was covering the 24 hours came off the sign.• Company that given the job of removing the 24 hours and replace with a plain red banner failed to assign the job to someone to do.• The new shift lead that was scheduled that night forgot to turn off the numerous lights.We have gotten one of our maintenance workers to take down the red banner that says 24 hours until the sign company can get there.All the lights that have to be turned off at night have been reviewed with each and every management member.We like to offer Ms. [redacted] a $10 Tim’s Gift card for the inconvenience. She can contact Jazmyn D[redacted] at ###-###-####Sincerely,Carol O[redacted]Manager of Franchise Operations [redacted] Reid Stores Inc.D/B/A Crosby’s/Tim Horton’s/Subway

Dear, [redacted],                               I have read your complaint and I have also read the technician's invoice. I will attached the...

technician's photographs of his findings in your attic. I want to add also Ultimate Comfort has serviced your residence since 2013-present with a total four visits. This last visit on 02/03/2016, I have also attached the evaluation you filled out (hand written) "Please let us know your thoughts" about our service; you valued our service and technician at "excellent". You also fill out how likely are you to use our service again? you valued at the highest to use Ultimate comfort again.  Ultimate Comfort technicians are trained daily on How to treat customers and their property with the highest respect. which on 02/03/2016 Ultimate Comfort technician did his job and explain using his best verbiage and physically showed you his findings. If there was a misunderstanding or misinterpretation and you need a second option and/or way of explaining we can provide one for you. The "holes" in your ductwork was explained to you that a possible animal/rodent had made these, based on the picture this seems extremely accurate. Ultimate Comfort will not sabotage and/damage a customers property for ones gain. Ultimate has polices against this matter and this would be grounds for termination.  Ultimate Comfort is a honest company and our technicians are trained to be upfront with pricing and repairs. Ultimate Comfort Heating and AC[redacted]

Revdex.com:
This letter is to inform you that Gold Rush Remarketing has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/21/2016 and assigned ID [redacted]
Regards,