Tim McCoy Construction Company, Inc.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] the reason I rejecting this offer because the table can't even take water on it without turning white they said the oil is so pure that it can not do any damage well this is not true I have to pay someone over 250.00 dollar to redo my table they only offer me $18.00 dollar in coupon you could at least offer me $100.00 are more in coupon

Thank you for the opportunity to respond to the consumers concerns. The policy of Reckitt Benckiser LLC is to thoroughly investigate any complaint in which a consumer feels one of our products caused and undesirable outcome and label directions were followed. A refund check had already...

been processed for the Lysol Disinfectant Spray in question, along with a letter/questionnaire and postage paid label for the consumer to return the can and garment for investigation.  The consumer should be receiving this information shortly via the mail, as we are awaiting the check to process.Thank you.

Complaint: [redacted]
I am rejecting this response because:  All they said is they contacted me.  The representative said he would get back to me after discussing with superior. So complaint is not resolved.
Regards,
[redacted]

The policy of Reckitt Benckiser LLC is to thoroughly investigate any complaint involving one of our products and thank you for bringing this incident to our attention.  [redacted] has been contacted and we are following-up regarding her experience.

Complaint: [redacted]
I am rejecting this response because: I have the product and NO WHERE does it say SPRAY in an area to see what happens. thats ONLY if you worry about bleaching! you dont pre wash something in an area just to see what the stain remover does IF there is no stain..that will just set other stains INTO the garmet anyone KNOWS that.  I also did NOT overspray the items. It says cover stains completely. SERIOUSLY!!!! with spray and let it SIT up to 5 minutes..how DARE YOU LIE!!!!!! 
Regards,
[redacted]

We apologize that the consumer's has not received her rebate.  The original submissions were not received.  We have received a copy of them and her check was processed.  Consumer should be receiving it shortly.

Complaint: [redacted]
I am rejecting this response because:first it doesn't matter when or how they were discontinued if they are still being sold in stores that is the companies responsibility to make sure that the product is off the shelf not the customer I just purchased the product then to call and have the company and there reps and supervisors talk rude and disrespectful and have the nerve to offer me 15 dollars when I spent well over 40 on the purchase so of course I didn't accept that I expect like any other customers who spends there hard earned money on a product 1 for the product to work and if not at the least replace it not try to get over and offer a customer a cupons below the amount they payed to purchase your product that's not only wrong it's illegal also I never asked for a refund not when I contacted your company or in my complaint to the Revdex.com I asked your company to replace them with working ones montary compsation was never talked about and the call is record money never came up wasn't my concern I purchased the product cause I needed it so I expected it to be fixed or replace by your company not to be treated rudely or disrespected or offered lower than what was payed for your products I also have absolutely no problem returning your products they are broken and I have no use for them you never asked me to so I don't find it proper for you and your company to try to comment as if it was talked about and I refused to I have no problem returning your defective products for an exchange just send a pre paid label to my email also let me state this complaint ain't in good faith as you tried to state I was disappointed with your company and the way I was treated as a customer is why I made this complaint and as a warning to your customers that your company don't stand behind there products and give there customers all kinds if problem when we expect them to its like your company is fabricating the whole situation so you don't look bad your company is the worst company I've ever had to deal with I was disrespect dissatisfied disappointed and angry about the situation and how I was treated so this complaint is not resolved I would like it escalated to upper management team and I wand all the defective units replaced or a full refund of the original purchase price not 15 dollars  not 10 dollars not 20 dollars the full purchase price that's the right and honest thing to do and I will not drop this complaint until I receive what I asked for cause its my hard earned money that I work hard for everyday that I spent on your product in the store on the shelf that don't work so you tell me who's responsible me as the customer who spent his hard earned money on your product or you the company who makes the product and is responsible for the product and where it's sold none of the responsibility of this situation falls with me all I did was expect a working product for my money again this lies with your company to make right 
Regards,
[redacted]

Dear Revdex.com,  Thank you for the opportunity to respond to [redacted] concerns. Due to her complaint, we have reached out directly to [redacted] in order to discuss her concerns further. We received this complaint on the same day you did and have not had anopportunity to speak with her yet. Once...

she returns our call we will address her concerns.  Thank you and have a good day.   Sincerely, Stephen S[redacted] Consumer Relations Specialist

Thank you for giving us the opportunity to respond to Ms. [redacted]’s concerns. The policy of RB is to thoroughly investigate any complaint in which a consumer feels that one of our products was used in accordance to label directions and an undesirable outcome was received.Due to the nature of Ms....

[redacted]’s complaint on January 7, 2016, paperwork along with a postage paid shipping label was sent to her to investigate her incident.  We requested that she please send us one of the affected garments; photographs of all the other articles (as well as to retain all other affected articles); the product in question, and the completion of the provided questionnaire.  Upon receipt of her parcel, it was noted that Ms. [redacted]’s returned the Spray’ n Wash® in question, (1) shirt, and a completed questionnaire. No photographs of any other affected articles were provided for review.  Ms. [redacted]’s returned Spray’ n Wash® Laundry Stain Remover was evaluated and found to be completely out of manufacturing specifications.  The product exhibited an overwhelming odor of a bleach-like substance and a high pH level, which is not part of our formulation.  The forwarded product was not Spray’ n Wash® Laundry Stain Remover.Nevertheless, we continued with our evaluation using a sample product of Spray’ n Wash® Laundry Stain Remover to perform testing:? The sample product of Spray’ n Wash® Laundry Stain Remover was applied to an inconspicuous are of her returned shirt per label directions ; allowed to set for 5 minutes; then rinsed; and air-dried. No damage occurred; the discoloration could not be duplicated.We would like to assure you that all of our products are manufactured under the supervision of our Product Quality Department and must conform to exact specifications.  In addition, products are inspected prior to shipping to ensure they meet our high quality standards.   Due to the returned product contents not that of being our Spray’ n Wash® Laundry Stain Remover formulation; the knowledge of our product; and as stated above; compensation for her works shirts was not able to be provided.  In the interest of goodwill, we did provide Ms. [redacted] with coupons.If you have any further questions or need us to provide you with additional information please contact us and we will be happy to assist further.