Timber Lakes Townhomes

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***? Hello ***Thank you for responding to my complaintI have been working with Tender car since 11/7/2017.? On this day? My father and I spoke with [redacted] went over? damages and decided? Tender? Car would be the best fit due to my budget at the time.? On 11/9/Progressive went to do a estimate on my car and [redacted] had given me a due date of 11/30/which was fine, because? I knew that would not burn my rental contract out at the timeOn 11/30/I was contacted by progressive which told me that tender car needed a little more time and then I was given a new due date of 12/06/From 12/6/Tender car has given me many excuses from there on out as to why my car was not doneI was given a loaner car on 12/7/which was a car that I did in fact drive for a while a Honda civic, which I was ok with until I found out the plates were expired and could not locate insurance on the vehicleI took the car back and [redacted] gave me a new temp plate which was in fact? ok but due to the weather the locks became a issueI returned the loaner car because I was going out of town for the weekend and could not take the vehicle because it was not reliableI was hoping when I got? back in town the car would be still available for me again.? But that was not the case I was forced to get a? rental car from Enterprise that? is going? to cost? hundreds of? dollars of my own money when I turn it back in the? total cost being? over dollars? so farThis has? really inconvenienced me? for the holidays, as I have a year old and can not afford to get? gifts at this moment because I am stuck paying a high? rental fee.? Every time I call Tender Car? I am given another due date which is forcing me to stay in a rental car and continue high costly feesSince 11/7/I have never been contacted with any updates on my carAs this has been a nightmare seeing that Christmas is here and I do not have any funds for Christmas nor New yearsI did run out of options as being patient and have decided to start contacting 3rd party Complaint settlers such as Katrina Kravy fox and Revdex.com and many more to come because this has been the worse thing this year between a Auto Accident and months without a vehicle.Thank you for your time and your concern ,

I will send out a check for the $immediatelyI am sorry for the problems you experiencedI will also send out a gift certificate for a interior detail serviceI hope we can make it up to youWe are working on improving in the areas you have issue withI will send out a check todayPlease confirm the address I should send it too along with who I should make out the check tooThanks!? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Obviously there is a problem I never once said that was fine other wise I wouldnt be upset now its obvious you are going to blatantly lie to make your selves look better I said it was fine the first time but after that I stressed I needed my car I was never told about the rack untill I called to enquire as to why ny car had been sitting outside fir over a week you care nothing about customer service your own employees told me that you guys took a bigger job then mine so obviously that was more important than my car Regards, [redacted] ***

We will definitely finish your vehicle and please let me know where you are at with the rental car bill currentlyWe typically get a discount depending on where you rented fromI will be happy to reimburse some of the rental car fees I just need to know what they are.?

From: [redacted] Date: Thu, Nov 19, at 3:PMSubject: Complaint from Revdex.com Re: Tamika Williams Cypress EastTo: [redacted] Cc: [redacted] , I am responding to [redacted] ’s complaint regarding Timberlake Apartments in Avon, OhioI have personally spoken to [redacted] on two different occasions regarding the Bed Bug AddendumTimberlake Apartments required all residents to sign the addendum; [redacted] to my knowledge is the only resident that is unwilling to sign the addendumPer the lease [redacted] signed, it clearly states, Landlord may make changes to House Rules and Regulations, which, In Landlords sole opinion, are necessary for the safe and/or efficient operation of the community, at any time by posting/notifying the residents of the communitySaid change shall not be effective for thirty days after notification regardless of the term or renewal date of the leaseNumerous companies in our industry use the Bed Bug Addendum that we are asking [redacted] to sign [redacted] stated she received several notices because she refused to sign an income verification formWe are required by the State of Ohio and the IRS to verify incomeTimberlake Townhomes is a Tax Credit Community and we operate under the guidelines of the Tax Credit programOne of the requirements is to verify incomeWe hope [redacted] will decide to stay at Timberlake, as we are unable to let [redacted] out of her leaseIf you wish to discuss this further, please feel to contact me by email or call meSincerely, Diane Korstad Diane K [redacted] [redacted]

During the repair process we have encountered several areas of underlying damage not included on the original estimateThis requires a supplement process that needs to be submitted through the insurance company and takes time to approveRepairs cannot be continued until any supplemental damage has been inspected by the insurance company or they will not be covered by the insurance companyWe are doing everything we can to try and get this vehicle completed in a timely manner and if there is anything that we can do in the meantime please let me know and I will do my best to remedy the situation

Hi there I'm so sorry for all of the issuesI know we spoke in person and I explained that the insurance company did not approve the replacement of the air conditioning compressorWe have submitted a supplemental repair request to the insurance company to pay for replacing the air compressorIt does appear that it could have been damaged and is not working properly but it is up to the insurance company to approve and pay for that issueThe insurance company estimate that we followed did not call for replacement of the compressorThey only were willing to pay for the condenserI will try and get this resolved so the air conditioning is properly working and it does not cost anything to you the customerAgain I am sorry for all the issues but we should have them resolved very soon.?

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I would like to close file.Thank You [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

This is [redacted] owner of Tender CarI am sorry to hear of your troubles at our businessWe advertise that "We will pay your deductible up to $500"We cannot pay that in every scenarioA $or job like yours would only net us $in incomeThe parts and labor would be times that at our costWe often pay $but the job has to be $or moreI am sorry to hear of your bad experience but we provided no service on this vehicleI would be willing to offer $for your inconvenienceI appreciate your feedbackThank you.?

Would the customer prefer we remove the parts and return them?

This business response was received via email by AH at Revdex.com. MsH*** I’ve been out of the office, I apologize I couldn’t respond sooner. MsP*** signed an agreement regarding her holding fee, see attached agreementDue to privacy issues I can’t discuss her background checkI
can assure you that we don’t keep any applicants holding fee unless it meets the guidelines they signed. If you have any further questions or concerns, please feel free to contact me at *** Sincerely, *** ***
*** ***Vice President & Regional Property ManagerDirect:(*** ***

.We did a starter on the car which had nothing to do with the overheating issueWe said that we would be more than willing to look at the overheating issue but it is not related to the starterThe oil change has nothing to do with the cooling systemThe issues this customer is experiencing have nothing to do with the repairs we completedWe said that we would be more than happy to look at the overheating issue no chargeThe issues described have nothing to do with any of the repairs we madeI have attached copies of the work we completed mechanicallyIn addition to that our loaner was stolen and we have yet to receive full reimbursement for the carWe would like to be paid for our loaner which was completely destroyedWe haven't asked for a dime for our destroyed loanerDespite all of this we offered to look at the overheating issue for free but the customer never brought the carAfter further looking into this situation we did everything we could for this customer The issues being complained about have nothing to do with our repairs plus we are out $6,for a loner the customer is responsible for and his insurance does not want to pay for

Revdex.com: Hello, There was no problem with car when given to you firm just a starter, whatever you did or lack of doing is the cause of my fault in my vehicle now, you did not even complete the past schedules with my vehicle in which my insurance company will testify because pictures are ta*** you were late giving me my vehicle back with parts not fastened back to there original post, but now your worker does not complete this request of a starter and oil change which the filter is part of the changeSo I want all of this fixed and full thank of gas or my money back and I will go elsewhere and file a suit, I don't understand how you hire your help but if they are not familiar with foreign vehicles they should not service them, there is still glass on my floor, this is ridiculous and unprofessional
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I have made this offer for $to resolve an issue that we had nothing to do withI understand the rental car charges but we had absolutely nothing to do with the exhaust issuesWe fixed body parts on the carMy service manager diagnose the issue as a defective flex pipe in the exhaust system which had nothing to do with the repair we completedI am offering $which is a staggering amount remedy an issue we had nothing to do withI'm not willing to offer anything more than thatI think it is reasonable to request that the reviews are removed regarding the exhaust issue which is a wear and tear item on any vehicleThe flex pipe on the car his original to the manufacturing and the exhaust work was completed before we even touch the vehicledollars is a more than generous offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The damages on my car cost more than the rentals I had to purchase was alonePlus *** made me late for work on September 29th when I went to talk to them again to try to resolve the issues at handHe kept faking as if he didnt want to bring up the paper work I needed but on the slide was trying to type in additional things which is why it took him so long to print what was neededIn result of me being late, I gained an occurrence which can be viewed for terminationI have videos for that day with the full conversationAll of this could be avoided had you fixed my car which now im building a case for my lawyerSo nothat wont buy me out
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I could offer a $refund to remedy the situationThe repairs paid for did need to be completedIf we can remove those parts and return them I could offer more

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am sorry we did not make your completion timeIt is common for body shop jobs to get extended repeatedly due to additional damage being found during the repairWe also cannot control delay of additional parts or time the insurance company takes to review or approve our supplements (requests for
additional damage repair)Also there are parts delays that can happen during the repair outside of our controlI can review the sign in form and see what we agreed to payIf we agreed to pay $I can certainly refund the differenceI am sorry for the delaysI would very much like to make it right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Ok, well we can proceed in a different manner
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***