Timberline Fencing

Please see attached paperwork from Smart Payment PlanYour inquiry should be through them, as your payments were orchestrated through them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was not excited during the process of purchasing the vehicle I was stressed to a near point of having an anxiety attackI do not call giving a star rating on googleThe rating I did give was of the individual sales associate on paper and not googleA vehicle history report also was not given to me at time of purchase and also after I called and made attempts to receive oneIt is visible that there were repairs done and I was also not aware of itThe paint does not match up on the vehicle as wellI did not have all the paperwork and down payment for the Car and they still processed the paperwork for the sale Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I didn't respond to their response on Revdex.com because they called me and said they'd get me a check and call me when it got in and I've been waiting for thatI still have not gotten reimbursed but planned on updated the Revdex.com when I didI dont see a spot on the website to respond to any messages either Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I wanted to email in regards to my complaint against Green Bay AutoMy name is [redacted] and the complaint is under this emailI wanted to confirm that I did receive the check and am satisfied with the resolutionI have been delayed in response for personal reasons but wanted to ensure if there way to indicate satisfaction that it is done Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The fact still remains that the paint still does not match indicating a repairThe front end doesn’t line up correctly to another piece it’s connected toStill was pressured into a car I couldn’t affordI didn’t post sanything online they did and that’s why it was taken downI would like to return the vehicle and have the contract terminated Regards, [redacted] ***

First, *** is not on the loan, and we have not heard from these customers since Jan 1, Customer understood that First payment was due to the lender on their own…not us….1/5/2018, with Smart Pay set up for 1/08/when customer called to set up the program on 12/26/to take
advantage of the Smart Pay Program they requestedCustomer was aware that there would not be enough time to collect payments and get them to the lender since it was 12/26/and their first payment was due 1/5/This program is awesome, and when payments are done on time is amazing at helping credit scoreTell us why here

Customer purchased a great warranty at their requestThis is a Wrap warranty that upgrades the the manufacturer’s warranty from power train only, to fully comprehensive during and only during the power train warranty period of the manufacturerCustomer was aware of this at time of delivery,
signed all paperwork, received training at the time of delivery, and received a copy of all paper work to include full explanation of the warranty as explained and purchased by the customerWe are A Dealer For The People, changing lives every day, with thousands and thousands of happy customer every year.Tell us why here

Thank you for the informationWe will reach out the the customer and resolve the situation within days and fix the 172$ issue immediatelyWe apologize for the mis-communication

This concern has been resolvedThe $check is awaiting pick up for her, at Green Bay Auto now for several daysWe have left messages to this effect to the customer with no response from her

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for the informationAs a Dealer For The People and with Thousands of Happy customers every year, we have looked into these concernsIn this case the customer loved the car, signed off on all of the Test drive reports, and purchased an amazing award winning car…a Kia Forte with front
wheel drive, which is amazing on winter roadsThis customer should consider snow tires when driving in the winterAdditionally….the mechanics of the car are worry free and the customer has owned the car and the car was funded for the customer as the customer desired by the bank…outside of the hour like it or exchange it program

Thank you you for the concern….We did need to drive the car in attempt to recreate any potential problems to make sure all is wellHowever, we will reach out to this customer and gladly reimburse the cost of gas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I want all the credit checks for financing off my cridit that I did not approve

There simply is no basis for a complaint here. The customer bought the perfect car for her and was very happy, thankful and excited during the process. She was offered an Auto Check like all our customers that shows, the car has no accidents. She also supported her wonderful experience and the fact...

she bought the car she wanted with a 5 Star Google review.  Tell us why here...

Please see attached paperwork from Smart Payment Plan. Your inquiry should be through them, as your payments were orchestrated through them.

We are a Dealer For The People changing lives every day, and helping 1000's of people every year. We appreciate you taking the time to share your comments about your experience at our dealership. We are compliant with all regulations that govern this industry when helping our customers finance a...

vehicle or checking credit. We do everything we can to help get financing for our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The fact still remains that the paint still does not match indicating a repair. The front end doesn’t line up correctly to another piece it’s connected to. Still was pressured into a car I couldn’t afford. I didn’t post sanything online they did and that’s why it was taken down. I would like to return the vehicle and have the contract terminated. 
Regards,
[redacted]

As the compliance manager for Green Bay Auto, I've had an opportunity to review the customer's complaint regarding their application for credit with our dealership.  Green Bay Auto has policies and procedures in place that comply with Wisconsin law as it relates to motor vehicle sales,...

advertising and financing.  After investigating this matter, we disagree with the customer’s allegations that our practices are unfair, deceptive or abusive.  We believe our staff operated within the law as it relates to the actions with the customer, and apologize if the customer feels they received poor customer service from our staff.We are confident that our employees followed the law when dealing with the complainant, and believe the allegations made by the customer are unsupported.  Therefore, we do not believe further action is warranted by our dealership. We change lives everyday and have thousands of happy customers.If you have any questions, please feel free to contact me at ###-###-####.Sincerely,[redacted] Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I didn't respond to their response on Revdex.com because they called me and said they'd get me a check and call me when it got in and I've been waiting for that. I still have not gotten reimbursed but planned on updated the Revdex.com when I did. I dont see a spot on the website to respond to any messages either. 
Regards,
[redacted]