Time 2 Shine Skate & BMX Pro Shop

I can not recommend avoiding this place enough, Placed an order, sent the money via Visa and was charged, all great. 2 months of basically silence, try contacting business for tracking info or anything, nothing. Only after leaving a google review does the owner use my personal information to contact me to harass and threaten me to take my review down. Matt even offers the refund as long as I remove my review, he used homophobic slurs and brags about how much money he has. He finally refunded me clearly showing they had never any intentions of shipping the parts I orderded months ago. Googling this place shows many stories very similar to mine, the owner of this business is a bully.

I originally ordered a cult devotion complete bmx bike. All shops have been sold out but time2shines
online store said in stock so I placed the order. Bikes were due in a few weeks later but do to the high shipping volume they hadnt come in. So Matt the owner allowed me to change up my order which he had packaged up provided pictures of product and tracking numbers as well as communicating with me the whole way through. He got my parts shipped out to me right away. Matt kept his word and had great customer service!

Paid for product via money transfer and was never provided a tracking number to verify product had indeed been sentTold product was returned but will not provide tracking number to verify Six month process has led to individual taking my money not shipping product, and now offering a refund but will not pass on information related to this refund Looking closer at google reviews would have helped as others are in the same boat with this companyHad acquaintances I trusted in common so I proceeded with my purchase on that premise, major mistake Small community so hope that this review helps somebody avoid the same issues I have had

Got a custom set of wheels built and delivered in days! Wheels were perfect!

By far the best shop this side of the max! It is a bonus that the owner is such a pleasure to look at and talk to! Love Time Shine!

I have been purchasing from Time Shine & Matt for almost years nowAlways had an excellent experience, and he has helped my kids progress in the sport of bmx racing! Love this shop, and the owner is great!

By far the best shop this side of the max! It is a bonus that the owner is such a pleasure to look at and talk to! Love Time Shine!

Paid for product via money transfer and was never provided a tracking number to verify product had indeed been sentTold product was returned but will not provide tracking number to verify Six month process has led to individual taking my money not shipping product, and now offering a refund but will not pass on information related to this refund Looking closer at google reviews would have helped as others are in the same boat with this companyHad acquaintances I trusted in common so I proceeded with my purchase on that premise, major mistake Small community so hope that this review helps somebody avoid the same issues I have had

Great customer service, delivers as promisedWill definitely be back!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Great fast serviceOverall a very positive experience

Great Customer Service! Excellent Service!

Great fast serviceOverall a very positive experience

Ordered some bicycle parts from this company back on 3/17/Received an invoice via email, but no tracking numberMy debit card has been charged, so the payment for the parts $has gone throughI haven't received anything, not to mention everytime I try to call no one answers their phones I've also inquired via email as well with no response This is very poor customer service, not to mention they took my money

Great Dude's! Fast Shipping! Excellent Customer Service! Great Movie Selection at the shop!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
From: Date: Fri, Apr 21, at 1:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] situation with Time Shine Bmx has not been resolvedComplaint #***

Awesome Shop!

Ordered some bicycle parts from this company back on 3/17/Received an invoice via email, but no tracking numberMy debit card has been charged, so the payment for the parts $has gone throughI haven't received anything, not to mention everytime I try to call no one answers their phones I've also inquired via email as well with no response This is very poor customer service, not to mention they took my money

Got a custom set of wheels built and delivered in days! Wheels were perfect!

I have been purchasing from Time Shine & Matt for almost years nowAlways had an excellent experience, and he has helped my kids progress in the sport of bmx racing! Love this shop, and the owner is great!