Time 2 Shine Skate & BMX Pro Shop

Great customer service, delivers as promisedWill definitely be back!

This has been refunded several days ago. Have you even checked for a refund? Also, a order cancellation email was sent at the time of the refund.

This has been resolved. Customer was refunded in full and already collected his refund. This customer received a great price on this product. Very difficult to deal with. Lives out of country and asked me to ship to friends house in the USA. I did, package was returned for delivery as whatever the...

delivery address was, the receiver rejected it. [redacted] took approximately 4 months to reach out for a refund. This is another reason that I can not produce a tracking number from 4 months ago. He received his refund within 7 business day of reaching out to me. I am surprised he had gas money to go pick up the refund. Glad this is over with. [redacted] is [redacted] was picked up by [redacted] on 11/15/2017. A lesson to sellers that decide to sell to [redacted], make sure you ship it to his residence if he has one. Otherwise you will lose money on shipping and he will reach out to your sponsors and try. To destroy you on social media.

This girl is a scam artist. she ordered the same item 3 days in a row and tried to cancel them and blame our business for charging her card 3 times when she placed the orders herself online! She then attempted to extort our company for free products and sponsorship opportunities. She received her...

refunds AND products  and did not pay for them. [redacted]
Thanks,

Great Service! Received my order in less than 48 hours! Ordered a set of custom wheels. They arrived packaged great, and exactly as ordered! Very professional! The owner even called me to make sure they arrived ok, and to make sure that I was happy with my purchase!

Review: placed order back in december was told it was on backorder they charged my credit card --after calling about every month and being told they were being shipped this week ,etc spoke with the owner matt on june 2nd he said they would be shipped out that week no shipment rec'd --sent email because he had given me his word they were to be shipped out because I had complained about being lied to all of this time I asked for my card to be refunded his reply email said it had been well long story short I do not have any merchandise that was ordered nor did I get a refund to my credit card -i called about every month and the last month or so every two weeks to evey week and have been lied to every single time by different sales personal all I wanted was my sons bike parts !!Desired Settlement: refund credit card or send the merchandise that was ordered--my credit card should not have been charged until the items shipped out -and I should not have to plead with someone to send an order if the items are not available customers can appreciate honesty

Review: I purchased a product from this business through their website, on 12/9. After not receiving item, I contacted seller by email and by phone. I was promised the item would be shipped out. Never was. Numerous emails and phone calls now go without any response. He billed my charge for the item on 12/9. I have contact my credit company, a dispute case has been opened with this company.Desired Settlement: I would like my money refunded, I believe the credit card company will take care of this. I would also like to warn other customers to be aware of how terrible this company is to do business with.

Review: I placed an order on their website for a product that was not in stock. The company representative said that it was their fault and they would like to offer an alternative product. I did not find any other products that was a good fit for an alternative, so I asked for my money back. The representative stated that it would take 3-5 business days to process my refund. About 10 business days went by and no refund. I contacted the company again who also sent an e-mail promising a refund to be processed in 3-5 business days. It has been another 10 business days and no refund.Desired Settlement: I would like my credit card that was charged for the purchase that was not fulfilled to be credited immediately.

Review: Products were ordered from Time@Shine bmx online store 8/6/Received confirmation of creation of [redacted] Tracking number for package for expected delivery 8/19/Package did not arriveContacted [redacted] and package was never received into their system, they suggested contacting companyMultiple attempts were made to contact Time2Shine via phone, email, online website and [redacted] to address whereabouts of package from 8/22-9/3/9/3/I actually made phone contact with company ownerHe said he would check it out and get back to me within the hour (I thought the day was reasonable)The Time2Shine company had been at a huge BMX race event and were catching up, he saidThey did have time to post many accolades to their sponsored riders and report race resultsHe said he wanted to "make it right", so I waited for communication from Time2Shine bmxI did not hear anything for days so I initiated contact again thru multiple media on 9/8/No contact in any form from Time2Shine bmx as of 9/10/I have contacted my credit card, [redacted], and [redacted] as wellBoth credit card and [redacted] will work together to reimburse meCustomer service and communication have been awfulI want to support small business, especially those that support kids and physical activityUnfortunately, I have not seen any action or communication that tells me my issue is even a priority for the businessI especially am saddened that I do not have my package.Desired Settlement: At this time, my credit card and [redacted] are working together to reimburse me, as I placed the orderThe items were purchased by grandparents and other relatives for a birthday giftAs it was an expensive item, the relatives pooled their money to get these bicycle parts for my sonNot only did the relatives lose their money, but they had to watch a birthday party where a kid didn't get to open presents because we trusted a company to deliver what we orderedMy son did well as he thought they would come in a few days and he is still expecting his partsI have discussed with him that life sucks sometimes and that we should have done better due diligence when ordering from an online shopLife lessons are a bummerI would like an apology from the company to the grandparents and relatives that relied on the online order to provide a birthday present

Review: I have two complaints one is I ordered a set of Bmx cranks on March 13,2014 I received no email conformation that my order was received. Then I called the next day 3 times no answer. Emailed 2 times no answer then I call the next day they answer telling me that they didn't get an order so I ordered again but then they said that the cranks are on back order until April 10, 2014 so I told them on the phone to cancel the order. I checked my bank and they took 174.99 two times from my bank making me

Negative 174.99. Then that same day I ordered a seat, sprocket and pegs. I never got tracking or anything for that. I called and emailed again and for a week no answer then on the 24th of march I got ahold of a guy named [redacted] he just now canceled the orders and I had to file a complaint with my bank. Then he gave me tracking a week later even though their website says shipped same day so I should have gotten tracking the 15th of March and delivered in 3 days. I still have not gotten my money and no order. They made no plans to fix this. I also was called a "ct" by one of their riders and they also said I could ride for the team but I would have to buy things first. They had horrible customer service, I don't have my order and I don't have my money.Desired Settlement: I want a refund of the order I ordered of 125.00 and store credit of 175 dollars for putting my bank in the negative and having NSF fees charged because of them charging me two times. And me not being able to order what I need. And inconveniencing me and not having good customer service.

Business

Response:

This girl is a scam artist. she ordered the same item 3 days in a row and tried to cancel them and blame our business for charging her card 3 times when she placed the orders herself online! She then attempted to extort our company for free products and sponsorship opportunities. She received her refunds AND products and did not pay for them. [redacted]