Returned item for warranty repair, and although they have had my item for a month and a half I have not been able to get a hold of anyone to get back to me about the status of the repair I emailed my original contact twice I tried calling the phone number on their website, but get an error when trying to connect Called to get their number, but the only number they have seems to be a fax number I found the proper number on your website, and was able to get a hold of someone about a week and half ago I gave them my info and RMA# They told me they would have someone contact me, but I haven''t been contacted I today tried to call them to find out what's going on, but now I get a recording saying their offices will be shutdown until May 2, That's over a week from now, and they don't mention why they are shutdown Are they going out of business? I had a similar experience with Sportchalet a couple of month before they announced they were going out business This is the worst company I have ever had to deal with on getting any customer support :(
We purchased a drone from this company at a local [redacted] The drone is defective and requires repairIt has been flown twice by my husbandrotors seem defective and the product is not able to even get off the groundThis was a Christmas gift for my son and he is devastated that Santa would bring such a defective gift According to the Revdex.com, they have 100% negative reviews, many defective products, no return calls to the consumer with how to send the device in to be replaced...if they did respond to a consumer, the consumer sent the product back to the company and has not heard back from them at all This is a 100% scam I have placed a call twice and left a message and I have emailed them Their guarantee states that they will return all calls/emails within 1-business days It has been over a month The product is dollars, still under warranty We purchased one for my daughter as well so we spent over dollars on this company They should be put out of business
I purchased their Quadron Micro-cam drone in late The drone worked for a week and then unexpectedly stopped working Their Day Warranty states to call in or email their warranty department before sending the product back for repair/replacementI've left them two emails and haven't received a response I've also left them two voicemails and have yet to receive a responseI just left me 3rd voicemail I suspect they won't get back to me judging from their poor track record
I had a broken product they said they would replace it with in 2-3 months it has been 4 months and they still have not replaced it. when I call they tell me they will call back but do not. they do not respond to emails.
My wife purchased a HypeHoverboard for Dollars on 03/26/She got it for my birthday which is March 30thwithin a week of using the device it starting making a ticking noise while chargingthe ticking noise starting going faster like I was holding a bomb that was going to explodeBoth my wife and I called the warranty phone number given in the boxWe were told a technician will call us within hoursIt has been two weeks nowToday I was told I have waited nothingMost people dont hear back for atleast monthsI have tried returning the item at the store of purchase (*** *** * ***)They told me they have a strict policy on this particular brand and the only way to get a store credit, or a replacement was to contact the company directlyThey said they wont issue the credit, and to be honest we stopped carrying this product in our store nowits only onlineThey gave me a number to contact this group directlyWhen called I get some girls cell phone numberIf
This company will not respond to a warranty issue with their product
I have tried calling this company, and emailing the, with them never responding to any of my messages at all !
The item is Sold under the name brand, *** ***, but *** *** does not honer anything that is not directly sold in there store, or on there website so the told me very rudely
DGL Group has another number on there website, that is not listed in the owner's manual that came with their product
At that number they only have rude answering your phone number, that will not let you speak with a manager, or a supervisor at all
I purchased a fan from a *** store here in Arizona on, 11/15/that has a one year limited warranty on it, that this company is not honoring !
I have emailed them, and called them to many times and they do no give a dam about customer service at all
All I want is a replacement fan, or this one repaired
Model Number of the fan is: *** ***
***
This is the first of emails that I have proactively sent to them, which I can provide to you
Feb 18, 16:EST
Name: *** ***
Email Address: ***
Subject: HY-XCYL-KAST Led Bluetooth Speaker
Message: HY-XCYL-KAST Led Bluetooth Speaker
Model #BT ID : ***
I recently purchased two products from your companyA Royal blue headset
and a separate matching speakerThe wireless Bluetooth heasdset # BT ID
*** works fine
It is the speaker that does not work at allI have charged it several
timesAfter charging it for one hour or so I press the multi function
button as instructed, expecting to hear the Bluetooth tone and I hear
nothing at all, which leads me to believe that your product is defectiveI
would like a resolution, or a replacement for itI look forward to a quick
resolution of this issue
I can be reached at ***
Thank you very much
*
I had a broken product they said they would replace it with in 2-months it has been months and they still have not replaced itwhen I call they tell me they will call back but do notthey do not respond to emails
This company owns QuadronesI purchased a Quadrones I Sight that cost me $130, plus taxesUpon opening the box on Christmas DAY, we realized that one propeller was not operating and that the motor was uselessThis was a gift for a kid who I can't run out and spend that much money on another like it
I've emailed DGL because the Quadrones website won't let you send an email because their CAPTCHA program is useless and won't allow the sender to see what needs to be put in
I've called DGL and since they won't connect you to anyone and you have to go through their directory, I randomly chose last names and left a KIMBERLY PAT-SOMETHING a message regarding this issue
Since the retailer won't accept returns or exchanges on faulty items that have warranties, I'm stuck dealing with this and it's nonsense
At this moment, I've sent emails, emails that couldn't go through in addition to those 5, two phone calls, and hours of time online trying to get this rectified
The Call of Duty MG-Stunt Drone is new out of the box The lights do not come on when the battery is installed The battery has been charged and installed properly Have tried troubleshooting but not enough info to help Have tried contacting the company multiple times by e-mail and phone Cannot get any response
Arlene S*** (DGL GROUP)
Jan 21, 16:
Thank you for contacting us,
You have a Day Warranty with AWW INDUSTRIES The warranty require the customer handled the shipping of choice from the customer to AWW INDUSTRIESOnce we receive the Package, we than send out your new replacement
Please fill out and send the attach Customer Service RMA form along with the device to the address below
RMA # LASTNAME-12116AS
ITEM# either located on the device or in the bar code for example AWW-000-CAM
Arlene S***
Customer Service Specialist [email protected]
Attachment(s)
CUSTOMER RETURN FORM.pdf
Toys- Limited 90-Day Warranty.pdf
*** ***
Jan 19, 17:
one of the motors does not work, the other one makes noise
*** ***
Jan 20, 22:
This I-Sight Quadrone batch#AWW-AW-QDR-IST was a gift, it has had limit indoor use for three weeksOne motor got very hot and then stopped working, one is making a noise also one doesn't turn freelyThe d
I purchased their Quadron Micro-cam drone in late The drone worked for a week and then unexpectedly stopped working
Their Day Warranty states to call in or email their warranty department before sending the product back for repair/replacementI've left them two emails and haven't received a response
I've also left them two voicemails and have yet to receive a responseI just left me 3rd voicemail
I suspect they won't get back to me judging from their poor track record
We purchased a drone from this company at a local *** The drone is defective and requires repairIt has been flown twice by my husbandrotors seem defective and the product is not able to even get off the groundThis was a Christmas gift for my son and he is devastated that Santa would bring such a defective gift According to the Revdex.com, they have 100% negative reviews, many defective products, no return calls to the consumer with how to send the device in to be replaced...if they did respond to a consumer, the consumer sent the product back to the company and has not heard back from them at all This is a 100% scam I have placed a call twice and left a message and I have emailed them Their guarantee states that they will return all calls/emails within 1-business days It has been over a month The product is dollars, still under warranty We purchased one for my daughter as well so we spent over dollars on this company They should be put out of business
Received their hype hydro sound bluetooth speakers model number HY-BTH One of the speakers is broken and will not play music clearly, poor sound, cracks when being played, and no sound at lower volume settings (blown speaker) I contacted customer service (Monday Jan 9th) and was told I would be contacted by email or phone within hours I have waited hrs and was never contacted I called them again (Thurs Jan 12) and was told they will take my information again and wait hrs this time I asked to talked to a supervisor and was told "NO." The person I was talking to can only take information and will not transfer my call to anyone in the company to deal with this complaint about the product and how to fix it After asking again, and that I would like service after the sale by customer service...the phone call was "dropped." I want to get this item replaced, but after reading other complaints on here it sounds like I should just take this product back where I purcha
I purchased a Quadrone ProCam at the *** store in Midland, MI on Dec We took the $price tag off, as it was a gift After a few days of use, one of the motors got sluggish and the drone could not fly correctly
I contacted Quadrone customer service through their webpage on Dec I was assigned ticket #*** via autoreply email from *** On Jan 2017, after no response, I replied back to that email
On Jan after still no response, I attempted to return it to *** without the receipt They had none in stock for exchange, and do not keep credit card records, so could not give me a refund without my receipt
I then found a ###-###-#### DGL phone number online Guessing via the dial-by-name directory, I got through to *** *** She kindly forwarded me to Customer Service at ###-###-#### I left a message
After a week of no response there, I spent the next several weeks calling back to Donn
I returned my last hoverboard that I actually purchased for a repair or a replacement and I got my replacement today and it will not turn on and its fully charged I would like a refund cause I feel like you guys just scammed me out of my money
Ordered hoverboards from this online retailer (***) the end of June Total cost out of pocket was $ Received hoverboards, however was damagedReturned to the address noted on the return form which was DGL Group in Edison, NJ *** *** signed an email to acknowledge the return on July 1st Still have not received the replacement hoverboard as promised Have sent - emails to the Customer Service address and have not had any response to confirm shipment of replacement hoverboard I've called times to the Customer Service number and all they can do is take a message and someone will return your call No one has returned my call My husband left voicemails for *** *** and still no return call I don't feel this is a reputable business
I got a email that said I had received a refund but I haven't and I would like to know will it come back on my card or in the mailmy conformation number is #***
Hi, I purchased a hover board from hoverboardcloseouts.com and one side side stopped working after I tried it out a few timesI received my hover board Decand it has a 30- day return policy so I shipped it to you guys to be repaired, and the order confirmation number is #*** it arrived to you guys Dec 27th that morningIm just trying to see if you guys received it and when will it be repaired?
I purchased sets of HYPE Metal Pro ear budsBoth had the same problemI contacted DGL GroupI recieved a response in dayThey offered me new upgraded Bluetooth compatible wireless earbudsTheir communication was excellentEarbuds replacedThank you DGL for your excellent customer service!!
Returned item for warranty repair, and although they have had my item for a month and a half I have not been able to get a hold of anyone to get back to me about the status of the repair I emailed my original contact twice I tried calling the phone number on their website, but get an error when trying to connect Called to get their number, but the only number they have seems to be a fax number I found the proper number on your website, and was able to get a hold of someone about a week and half ago I gave them my info and RMA# They told me they would have someone contact me, but I haven''t been contacted I today tried to call them to find out what's going on, but now I get a recording saying their offices will be shutdown until May 2, That's over a week from now, and they don't mention why they are shutdown Are they going out of business? I had a similar experience with Sportchalet a couple of month before they announced they were going out business This is the worst company I have ever had to deal with on getting any customer support :(
We purchased a drone from this company at a local [redacted] The drone is defective and requires repairIt has been flown twice by my husbandrotors seem defective and the product is not able to even get off the groundThis was a Christmas gift for my son and he is devastated that Santa would bring such a defective gift According to the Revdex.com, they have 100% negative reviews, many defective products, no return calls to the consumer with how to send the device in to be replaced...if they did respond to a consumer, the consumer sent the product back to the company and has not heard back from them at all This is a 100% scam I have placed a call twice and left a message and I have emailed them Their guarantee states that they will return all calls/emails within 1-business days It has been over a month The product is dollars, still under warranty We purchased one for my daughter as well so we spent over dollars on this company They should be put out of business
I purchased their Quadron Micro-cam drone in late The drone worked for a week and then unexpectedly stopped working Their Day Warranty states to call in or email their warranty department before sending the product back for repair/replacementI've left them two emails and haven't received a response I've also left them two voicemails and have yet to receive a responseI just left me 3rd voicemail I suspect they won't get back to me judging from their poor track record
I had a broken product they said they would replace it with in 2-3 months it has been 4 months and they still have not replaced it. when I call they tell me they will call back but do not. they do not respond to emails.
My wife purchased a HypeHoverboard for Dollars on 03/26/She got it for my birthday which is March 30thwithin a week of using the device it starting making a ticking noise while chargingthe ticking noise starting going faster like I was holding a bomb that was going to explodeBoth my wife and I called the warranty phone number given in the boxWe were told a technician will call us within hoursIt has been two weeks nowToday I was told I have waited nothingMost people dont hear back for atleast monthsI have tried returning the item at the store of purchase (*** *** * ***)They told me they have a strict policy on this particular brand and the only way to get a store credit, or a replacement was to contact the company directlyThey said they wont issue the credit, and to be honest we stopped carrying this product in our store nowits only onlineThey gave me a number to contact this group directlyWhen called I get some girls cell phone numberIf
This company will not respond to a warranty issue with their product
I have tried calling this company, and emailing the, with them never responding to any of my messages at all !
The item is Sold under the name brand, *** ***, but *** *** does not honer anything that is not directly sold in there store, or on there website so the told me very rudely
DGL Group has another number on there website, that is not listed in the owner's manual that came with their product
At that number they only have rude answering your phone number, that will not let you speak with a manager, or a supervisor at all
I purchased a fan from a *** store here in Arizona on, 11/15/that has a one year limited warranty on it, that this company is not honoring !
I have emailed them, and called them to many times and they do no give a dam about customer service at all
All I want is a replacement fan, or this one repaired
Model Number of the fan is: *** ***
***
This is the first of emails that I have proactively sent to them, which I can provide to you
Feb 18, 16:EST
Name: *** ***
Email Address: ***
Subject: HY-XCYL-KAST Led Bluetooth Speaker
Message: HY-XCYL-KAST Led Bluetooth Speaker
Model #BT ID : ***
I recently purchased two products from your companyA Royal blue headset
and a separate matching speakerThe wireless Bluetooth heasdset # BT ID
*** works fine
It is the speaker that does not work at allI have charged it several
timesAfter charging it for one hour or so I press the multi function
button as instructed, expecting to hear the Bluetooth tone and I hear
nothing at all, which leads me to believe that your product is defectiveI
would like a resolution, or a replacement for itI look forward to a quick
resolution of this issue
I can be reached at ***
Thank you very much
*
I had a broken product they said they would replace it with in 2-months it has been months and they still have not replaced itwhen I call they tell me they will call back but do notthey do not respond to emails
This company owns QuadronesI purchased a Quadrones I Sight that cost me $130, plus taxesUpon opening the box on Christmas DAY, we realized that one propeller was not operating and that the motor was uselessThis was a gift for a kid who I can't run out and spend that much money on another like it
I've emailed DGL because the Quadrones website won't let you send an email because their CAPTCHA program is useless and won't allow the sender to see what needs to be put in
I've called DGL and since they won't connect you to anyone and you have to go through their directory, I randomly chose last names and left a KIMBERLY PAT-SOMETHING a message regarding this issue
Since the retailer won't accept returns or exchanges on faulty items that have warranties, I'm stuck dealing with this and it's nonsense
At this moment, I've sent emails, emails that couldn't go through in addition to those 5, two phone calls, and hours of time online trying to get this rectified
The Call of Duty MG-Stunt Drone is new out of the box The lights do not come on when the battery is installed The battery has been charged and installed properly Have tried troubleshooting but not enough info to help Have tried contacting the company multiple times by e-mail and phone Cannot get any response
Arlene S*** (DGL GROUP)
Jan 21, 16:
Thank you for contacting us,
You have a Day Warranty with AWW INDUSTRIES The warranty require the customer handled the shipping of choice from the customer to AWW INDUSTRIESOnce we receive the Package, we than send out your new replacement
Please fill out and send the attach Customer Service RMA form along with the device to the address below
RMA # LASTNAME-12116AS
ITEM# either located on the device or in the bar code for example AWW-000-CAM
Arlene S***
Customer Service Specialist
[email protected]
Attachment(s)
CUSTOMER RETURN FORM.pdf
Toys- Limited 90-Day Warranty.pdf
*** ***
Jan 19, 17:
one of the motors does not work, the other one makes noise
*** ***
Jan 20, 22:
This I-Sight Quadrone batch#AWW-AW-QDR-IST was a gift, it has had limit indoor use for three weeksOne motor got very hot and then stopped working, one is making a noise also one doesn't turn freelyThe d
I purchased their Quadron Micro-cam drone in late The drone worked for a week and then unexpectedly stopped working
Their Day Warranty states to call in or email their warranty department before sending the product back for repair/replacementI've left them two emails and haven't received a response
I've also left them two voicemails and have yet to receive a responseI just left me 3rd voicemail
I suspect they won't get back to me judging from their poor track record
We purchased a drone from this company at a local *** The drone is defective and requires repairIt has been flown twice by my husbandrotors seem defective and the product is not able to even get off the groundThis was a Christmas gift for my son and he is devastated that Santa would bring such a defective gift According to the Revdex.com, they have 100% negative reviews, many defective products, no return calls to the consumer with how to send the device in to be replaced...if they did respond to a consumer, the consumer sent the product back to the company and has not heard back from them at all This is a 100% scam I have placed a call twice and left a message and I have emailed them Their guarantee states that they will return all calls/emails within 1-business days It has been over a month The product is dollars, still under warranty We purchased one for my daughter as well so we spent over dollars on this company They should be put out of business
Received their hype hydro sound bluetooth speakers model number HY-BTH One of the speakers is broken and will not play music clearly, poor sound, cracks when being played, and no sound at lower volume settings (blown speaker) I contacted customer service (Monday Jan 9th) and was told I would be contacted by email or phone within hours I have waited hrs and was never contacted I called them again (Thurs Jan 12) and was told they will take my information again and wait hrs this time I asked to talked to a supervisor and was told "NO." The person I was talking to can only take information and will not transfer my call to anyone in the company to deal with this complaint about the product and how to fix it After asking again, and that I would like service after the sale by customer service...the phone call was "dropped." I want to get this item replaced, but after reading other complaints on here it sounds like I should just take this product back where I purcha
I purchased a Quadrone ProCam at the *** store in Midland, MI on Dec We took the $price tag off, as it was a gift After a few days of use, one of the motors got sluggish and the drone could not fly correctly
I contacted Quadrone customer service through their webpage on Dec I was assigned ticket #*** via autoreply email from *** On Jan 2017, after no response, I replied back to that email
On Jan after still no response, I attempted to return it to *** without the receipt They had none in stock for exchange, and do not keep credit card records, so could not give me a refund without my receipt
I then found a ###-###-#### DGL phone number online Guessing via the dial-by-name directory, I got through to *** *** She kindly forwarded me to Customer Service at ###-###-#### I left a message
After a week of no response there, I spent the next several weeks calling back to Donn
I returned my last hoverboard that I actually purchased for a repair or a replacement and I got my replacement today and it will not turn on and its fully charged I would like a refund cause I feel like you guys just scammed me out of my money
Ordered hoverboards from this online retailer (***) the end of June Total cost out of pocket was $ Received hoverboards, however was damagedReturned to the address noted on the return form which was DGL Group in Edison, NJ *** *** signed an email to acknowledge the return on July 1st Still have not received the replacement hoverboard as promised Have sent - emails to the Customer Service address and have not had any response to confirm shipment of replacement hoverboard I've called times to the Customer Service number and all they can do is take a message and someone will return your call No one has returned my call My husband left voicemails for *** *** and still no return call I don't feel this is a reputable business
I got a email that said I had received a refund but I haven't and I would like to know will it come back on my card or in the mailmy conformation number is #***
Hi, I purchased a hover board from hoverboardcloseouts.com and one side side stopped working after I tried it out a few timesI received my hover board Decand it has a 30- day return policy so I shipped it to you guys to be repaired, and the order confirmation number is #*** it arrived to you guys Dec 27th that morningIm just trying to see if you guys received it and when will it be repaired?
I purchased sets of HYPE Metal Pro ear budsBoth had the same problemI contacted DGL GroupI recieved a response in dayThey offered me new upgraded Bluetooth compatible wireless earbudsTheir communication was excellentEarbuds replacedThank you DGL for your excellent customer service!!