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Time Warner Cable Reviews (1354)

Review: I filed chapter 13 bankruptcy in October 2013, November 2013 I called to get cable through Time Warner, they were not aware of the bankruptcy so I provided the case information and the gentleman on the phone said I can set up service. I was not ready yet but today I called to obtain service and the woman I talked to on the phone said I would have service with in 24hrs I just have to go to the store at [redacted] and get the box which I did not understand, I wanted the cable without the box. Anyways, I got to the store and the CSR stated I have an $1,100.00 bill for equipment from back in February 2009. I KNOW I returned the modem and box and tons of cables. I was never told this before. Now I am being denied service. They had already taken payment for the first month of service out of my account.Desired Settlement: I want the opportunity to have service being this issue was under bankruptcy and over 5yrs ago.

Business

Response:

Monday, March 17, 2014

Revdex.com of Wisconsin

Dispute Resolution Center

Attention: [redacted]

RE: File # [redacted]

Dear Mr. [redacted],

This letter is in response to your letter received 3/06/2014, regarding the concerns of:

Thank you for forwarding [redacted]’s concerns to our attention. We have attempted to contact [redacted] on several occasions without success. Unfortunately, we are not able to install [redacted] with cable services until the balance on the acct is paid in full. [redacted] was previously advised that Time Warner Cable was not included in the bankruptcy that she provided us with. I show that there is outstanding equipment that remains on her account which would not have been included in the bankruptcy. Unless [redacted] can provide Time Warner Cable with proof of bankruptcy for this account the balance will remain at $1547.40 with the equipment charges $ 372.40 once equipment is returned. [redacted] will have to provide a receipt showing equipment was returned as we have no record of any equipment ever being returned.

I show that we have an active customer at the above listed address with the same last name.

If [redacted] needs further assistance please contact Time Warner Cable at ###-###-####.

Should you have any additional questions or concerns, please feel free to contact me. I may be reached Monday – Friday, anytime between the hours of 8 AM and 4:30 PM at ###-###-####.

Sincerely,

Time Warner Cable - Wisconsin

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Time Warner allowed someone other than myself to make changes on cable service. Now I have a $222 bill that I never agreed to. I've called several times to get this fixed and that has yet to happen.Desired Settlement: I would like them to cancel the service and I do not want to be responsible for what I did not agree to.

Business

Response:

Time Warner Cable reviewed Ms. [redacted] complaint and verified that she set up new service for her sister. The account was put in Ms. [redacted] name. The service was set up at her sisters’ address. Her sister called to upgrade the service and was able to verify the account with the cable equipment serial number. Ms. [redacted] did not have a pin placed on the account that would have prevented any changes without verifying that number. Ms. [redacted] was advised that they could process an account assumption in a local office to change the name on the account into her sister’s name. If she wishes to downgrade the account she is welcome to contact us at 1-800-892-2253. The charges on the account will remain. Time Warner Cable apologies to Ms. [redacted] for any inconvenience this situation may have caused.

Consumer

Response:

Review: I phoned into Warner merely because my wireless phone would go to driving mood only when entering my driveway and connecting back to my house server.. This has been an ongoing issue for over two weeks. When I would enter my driveway my phone would automatically go into hands free driving mood. I originally assumed it was an att issue and naturally I contacted att and complained. They did all their necessary procedures. Citing it was not a phone issue but they were sending me a warranty new phone to a Pease me. On Thursday when I pulled into my driveway for the first time I actually had the phone in my hand and saw the error message and it cited your server is unstable connection please check connection or contact your provider. Seeing this message for the very first time. I then contacted time warner. To explain the issue and to see if in fact the problem did lye in a server malfunction because this had just started for two weeks and there had not been a prior issue of this nature with connections of any type. I my new phone had arrived the same day but wanting to first make sure where the issue lied. The gentleman came on because I am considered a signature type of customers I explained the issue and also explained that I had contacted att and wanted to make sure before I returned a phone which was not having issues let's make sure if in fact it is or isn't some type of server issue. The gentleman cited information that this could be and check citing that it could be interference with a channel and possibly a fix by changing channels and this should fix the issue. He then cited he would give me a return phone call the next day and send someone out if not fixed. He did not.Desired Settlement: I phoned because no return call and when I phoned into time Warner no notes on issue noted and when trying to explain the new man seemed unconcerned and assumed it was my phone in which I went on and did the replaced the new phone would not allow whatever is going on with my server to reflect by when connecting citing a system error and won't allow it to control the phone. So the new person just kept saying I can send someone out but they will charge you if it's not your modem. Because I stated it might be modem he ran with it. Excuse me if I knew what was actually going on I would be able to explain. Why tell a customer if you feel something is wrong with your cable service to call into them. I have had several issues and it always seem I have to do extreme to get what I am paying for on time each and every month. I do not bother a company unless there is an issue would they rather I try fixing myself. I am 61 years of age and this is my enjoyment but at what cost of always having to complain and get things okay taken care of. Just getting tired. Something is going on I don't know what.

Business

Response:

Thursday, February 13, 2014

Revdex.com of Wisconsin

Attention: [redacted]

RE: File # [redacted]

Dear Mr. [redacted],

This letter is in response to your letter received 2/10/2014, regarding the concerns of:

[redacted]

[redacted]

[redacted]

Thank you for bringing Ms. [redacted]’s concerns to our attention. I telephoned Ms. [redacted] February 12 and apologized for the problem she was having with her wireless phone going into hands free driving mode as soon as she would drive into her driveway. When she had called customer service on February 6, an initial fix for the problem (changing the channel on the Time Warner Cable router) was done. But that did not solve the problem, and the agent who had changed the channel did not follow up on the fix as he had promised to do. I apologized to her for this.

The wireless phone would still go into driving mode as soon as she drove into the driveway, even when she got a new wireless phone from AT&T. She is a Time Warner Cable Signature Home customer, so on February 12, I referred her to Signature Home customer service (she had not been given their number before). She called Signature Home and described the problem. Signature Home set up a service call for the afternoon of February 12.

Our technician diagnosed the problem as an “App problem” that Ms. [redacted] would not have known about, and made the appropriate adjustments on the equipment used for the Signature Home WiFi service and telephone service.

When I telephoned Ms. [redacted] today to follow up on the service call, she said that her service is again working the way that it should, and that she is satisfied.

If you have any additional questions or concerns, please feel free to contact me. I am available Monday through Friday, from 9 AM to 6 PM, at ###-###-####.

Sincerely,

Consumer Contact Specialist

Time Warner Cable - Wisconsin

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Did not provide service that was contracted for.They are trying to hold me responsible for someone elses bill that was not occured at the residence. I offered to pay the portion of the bill that was occured during my roomates stay here and was never provided the opportunity to pay nor was it good enough to resolve the situation even though she has moved out.They are trying to make me pay both bills to get service at my house even though only one bill occured here. I am being denied service because of someone elses bill. I have prepaid for services they provided service for 10 days and cancelled my service even though my name is clear for service.Told me I could have service if I moved from the house but my current house is being blocked for service because of someone else.My former roomate has tried to contact them to resolve the issue and they have not returned any phone calls to her to resolve this issue. They are refusing to cooperate in the matter at all. They sent me a past due notice for a bill that was not due until 3 weeks later and are trying to bill for equipment that I was never even given the opportunity to return. They would rather lose a customer and several other potential customers than resolve an issue that has really nothing to do with me.I have reached out several times to them but they are holding me responsible for chasing her down to get their money and losing me as a customer. Its not right for me to have to chase my former roomate down for their money and to have my service affected because of it.Desired Settlement: Full refund due to breach of contract. rodger from risk management to be repremanded for misconduct and poor customer service. A formal appology for inconvenience and poor service.

Business

Response:

Time Warner Cable reviewed Mr. [redacted] account and verified that due to the roommate policy the account has been placed with Risk Management. As Mr. [redacted] stated an agent has been assigned to his case and can be reached at 1-866-967-7408. Time Warner Cable apologizes to Mr. [redacted] for the inconvenience this situation may have caused.

Consumer

Response:

Review: TWC offered me a reward card in May when I switched my phone services to them from AT&T. I've been going round and round with them as I can't register with the reward site because they STILL didn't send me a redemption code I need to register! Today they emailed me saying "here's your redemption code... ". And that was it. They didn't list any redemption code in the email message! I cannot get a reward card until I register but they will not give me a redemption code? I have given up. I report to you now that their reward program is false advertising. Also, we do not receive NBC programming which is advertised in their lineup.Desired Settlement: I want the reward card they advertised AND a check for missed days of NBC programming. Mrs. [redacted] (account is in my husband [redacted],s name

Business

Response:

Revdex.com of Wisconsin

Dispute Resolution Center

Attention: [redacted]

RE: File # [redacted]

Dear Ms. [redacted],

This letter is in response to your letter received 8/12/2013, regarding the concerns of:

I contacted Mrs. [redacted] on 8/13/13 regarding the problem she was having with trying to register her

account for a $100 Visa Reward Gift Card she was supposed to receive for upgrading her services and

her request for a credit adjustment, due to the loss of NBC programming.

Our Gift Card Escalation Department was notified on 8/13/13 and Mrs. [redacted] has been put on a list to

receive her $100 Visa Reward Gift Card. The card may take up to 6 weeks to receive.

Mrs. [redacted] was informed of this information. I also explained to her that at this time no credit

adjustments will be applied to customer's accounts due to the loss of NBC programming. Negotiations

are still ongoing .

. Time Warner Cable apologizes for any inconvenience that Mrs. [redacted] has experienced.

If Mrs. [redacted] needs further assistance she should contact Time Warner Cable at ###-###-####.

Should you have any additional questions or concerns, please feel free to contact me. I may be reached

Monday - Friday, anytime between the hours of 7 AM and 4 PM at ###-###-####.

Sincerely,

Consumer Contact Specialist

Time Warner Cable - Wisconsin

Review: My cable box stopped working beginning on Friday, August 8 so I called TWC to see what I could do to fix it. I spoke to a customer service representative (who clearly had no idea what they were doing) so they put me on hold. After sitting on hold for approximately 8 minutes, they said they would send a repair man over between 4/5 to see what they could do to resolve the issue. I had to leave work early on Saturday to wait for the cable service technician, and then 5 o'clock rolled around and no cable guy. I left to go back to work at 5:15. At 5:30 I got a called the tech was on his way. As I was unable to be home at that time, I was informed that the soonest they could get someone to fix it was Tuesday. The tech proceeded to chastise me for not being home when they were ready to do repairs.Desired Settlement: I want TWC to fix the issue! If they don't fix it by Wednesday I will look to have my bill reduced for the month. They are charging for a service I subscribed to and aren't receiving.

Business

Response:

Time Warner Cable has scheduled an additional service call for 8/12/2014. Unfortunately, the call ahead by our technician and dispatchers went unanswered. The technichian also didn't receive an answer upon arrival at the residence. The customer was left a door tag signaling that they'd missed their appointment. We ask that if Ms. [redacted] is experiencing issues at this point she contacts our Customer Service team for assistance.

Regards,

Time Warner Cable

Review: .After making various requests to cancel service, the associate several time placed my on extended holds, only to come back and state that they were going to offer a new and lower rate for my current service. Associate would not simply comply with my request to cancel service. In total it was a 25 minute conversation to complete a VERY simple task.Desired Settlement: wasted nearly a half hour of my time for something that only took her 2 minutes to complete. A credit to my last months bill would be great.

Business

Response:

After reviewing this complaint, Mr. [redacted] was contacted on 6/15. Although our representatives are trained to retain our customers, we have apologized that this made it difficult for Mr. [redacted] to complete this disconnection request. The disconnection order was entered on the account but scheduled to complete for a different day, however we have this corrected and the account’s billing has been stopped. This prompted pro-rated amounts, leaving a credit of $67.11 on the account as of today. Mr. [redacted] stated he would return the equipment to a local lobby and he understands that it is possible he may receive a final bill that reflects a higher amount until the equipment is taken off of the account. He understands that a refund check of $67.11 will be processed and should be received in 4-6 weeks.

Review: My mother based away. I called them on 5/1 to discontinue her service. I was given a work order # and told all was handled. I was aware there would be a partial payment due. On 5/21, I received a bill for two months of cable service and a late charge.

I called on 5/23, spoke with 4 different individuals. I was told [redacted] did not properly input the cancellation in the system and the cable had not be disconnected. I advised I wanted this done back on 5/1 when I originally called. I also asked to pay only the amount of service from April 23-May 1 when I called. I was told they could/would not reduce the bill until the service was disconnected. I have spent well over 2 hours on the phone with them trying to disconnect this service. on 5/22 I spoke with [redacted] in customer service to again request the cancellation. She put me through to [redacted] in billing, who transferred me to Antonicia in Retention who then put me through to [redacted] in Collections. I was told they could not adjust the account because the service still was not disconnected. Again, I requested this on 5/1. It is not my concern they did not handle on their end.Desired Settlement: I want the service disconnected and to only pay for the 8 days of service which were to be in effect $89.14/30 days or $23.77. An apology for how this has been handled would also be greatly appreciated. This is terrible customer service

Business

Response:

Thank you for the opportunity to respond to this complaint.

I have spoken with [redacted] and expressed my deepest sympathies in the loss of her mother. I know dealing with this billing issue must have been very frustrating in light of all that had happened.

I did zero out the balance on Ms. [redacted]'s account as a way of showing how very sorry we are that she has had to endure this additional stress.

Thank you.

Time Warner Cable

Review: I am filing a complaint for my mother, [redacted], at the given address. She is 80 years old, and lives alone. We have tried to be patient with Time Warner Cable. I don't even know the number of times we have had to call about service issues, or exactly how many repair visits we have had. Tonight on the phone, the 2nd representative I spoke with (the first could barely speak English) acknowledged that there have been way too many problems, and service calls on the account. The problem is she has phone service with TWC. We finally went and got her a cell phone and had to teach her how to use it, as her home phone service keeps not working. TWC has listed how many times we have had to call, and how many times they have had to come to her house, and still the phone works only on occasion. In the last couple of weeks, [redacted] has written down every time she picks up the phone and it doesn't work. That is only when she picks it up and it doesn't work. She isn't aware many times until someone finally calls one of her children to say they can't get through. This is totally un-acceptable for a hard wired phone for an older person living alone. Sometimes things break, and for the first year we were tolerating these service outages. But as time has gone on, they are more frequent, longer, and no matter how many service people come to the house, it just keeps happening. As of today, she has never gotten any credit on her account, even though there have been 2 and 3 day gaps before they could get a service tech there to get her phone working again. And for her, not knowing if her phone will work if she has an emergency, and can't get ahold of anyone scares her terribly. No elderly person should have to live with that fear. And our family is not fond of the number of scares we have had when we can't reach her on the home phone, or her cell. And now we have found that Dr's office has called and left messages with TWC voice mail, but we have never been notified that there were messages, or have any idea how to get them. Again, this would be frustrating for any person, but for an older person who lives alone, it's just too much.Desired Settlement: Either get the phone service working at all times, or get her hooked up with another phone carrier and a credit for the down times, and for the costs of switching to someone who she can count on having their phone service working. Again, an 80 year old person shouldn't have to constantly worry that if something happens, she won't be able to get any help.

Business

Response:

Time Warner Cable reviewed Ms. [redacted] account and escalated it to our Technical Operations Department. It was determined that it is necessary to rewire the address. Arrangements have been made with The [redacted] to run new wires contingent upon them removing specified portions of their basement ceiling. The scheduled date for the project is to be determined by the subscriber. The area supervisor and his lead are working with the customer to make sure all issues are resolved. Time Warner Cable apologizes to Ms. [redacted] for any inconvenience this situation may have caused.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company has become very active in checking with Mother as to whether she continues to have phone service with the temporary set-up. The thing we still don't understand is why did it take 2 years for anyone to even suggest, or test to see if there was a possible problem with wiring? The technician that we are working with went through the house, and determined that not only were there possible wiring problems, but also that the way the cable network run in the house was questionable - that was all done by their own tech's over time. I am in the process of opening access for the tech's to repair what they think will take care of the problem. I just hope that after tearing out the finished ceiling in places, the work that gets done will take care of 2 years of frustration and terrible service. We will see in the next week or so.

Regards,

Review: I scheduled a installation for internet online. My schedule date was for Sunday May 11th, I called Time warner the night before to confirm. I spoke with a young lady and she verbally confirmed that someone would be at my house between 10:00 Am and 11:00 Am the next morning. The next morning nobody showed up. I called Time warner and was transferred over and over. I was told that the lady I spoke with the night before had added service on to my order without permission, therefor delaying my install date. I explained over and over, that there was never any talk of adding service. I was told my original install slot was given away and that I would have to re schedule. after exressing how upset I was, I was told that they would put a ticket in and have someone come out that day to correct the problem. I was told to stay close to home for when they showed up. I cancelled mothers day plans and waited for someone from Time warner cable to come and nobody ever did. I called back again, after about 10 times being transferred I was told that they were sorry and that they were going top put a credit on my account for my first months bill. and that they could send someone out on Wednesday May 14th. as of 5 minuets ago I logged into my checking acct and see that Time warner Cable took out 100.0$ from my account for no reason. My montly billwas oonly suppose to be 64.00$ for the internet, and they has issued me a credit. I have not had any service installed because time warner cable never showed up. So why is money being taken out of my account?Desired Settlement: Because this was 100% a Time warner Cable Error and not mine. I want a proper Apology because the original girl I spoke to changed my order delaying my install date. I would like the phone conversation to be pulled and listened to where I called to confirm my apt. I would also like all of my money refunded, along with any over draft fees paid off as a result of this random transaction. I explained multiple times that I am using my data on my cell phone to use the internet because of this. I expect Time warner cable to pay any fees as a result of me going over my data usage. Had my internet been installed on the correct day, I would not have any of these problems, or run the risk of going over my data, not to mention I missed Mothers day plans with my Mom because I was told to wait for someone to come install my internet. I waited all day and nobody showed up I cant believe that the actions of one TWC employee who did not do their job right can affect everything else. I Literally wasted my entire Sunday.

Business

Response:

The services were installed on 5/14/14. A courtesy credit of $40.00 was applied to your account on 5/11/14. We credited the $14.95 installation charge as well. Unfortunately, we would not be able to reimburse any fees associated with your date usage or overage charges. We sincerely apologize for the inconvenience you experienced.

Consumer

Response:

Review: I am writing in regards to a 50.00 deposit on my bill that nobody told me about. I was with twc for 5 months in 2015 and never was ordered to pay a deposit. I also never once paid late and only disconnected my servuce because in my apt the service was terrible. Now u just bought a house and I am beong told I have no credit? Huh? How did I get a mortgage with no credit. Plus I have a good on time history with time warner. Nobody told me about deposit until I just received my first bill in todays mail.Desired Settlement: I want 50.00 deposit removed.

Business

Response:

February 9, 2016

RE: [redacted]

Complaint # [redacted]

Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter.

After review of Ms. [redacted] TWC account the following has been determined. When establishing service with TWC a customer has the option to provide their driver’s license (“DL”) number or social security (“SS”) number. If a driver’s license number is provided the customer will have a $50 deposit or the deposit can be waived if they sign up for recurring payments at the time of installation. If a social security (“SS) number is provided a soft credit check is performed and it will determine if a deposit is needed. The rep that signed Ms. [redacted] up for service automatically requested her DL number instead of giving her an option to provide her SS number. This in turn required her to pay a $50 deposit.

Upon my speaking to Ms. [redacted] she opted to provide her SS number so that a soft credit check could be performed. After running the credit check it was determined that Ms. [redacted] is no longer required to pay the $50 deposit, she qualifies to have it waived.

We regret any inconvenience this may have caused Ms. [redacted]. Thank you for the opportunity to respond to this inquiry.

Sincerely,

Customer Escalation Specialist

Time Warner Cable Kansas City

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I called TWC customer service at 5pm on Thursday 3 Sept. My cable service was not working. They said there was an outage that would be fixed by 10pm. On Friday 4 Sept 0645am when I called again it still wasn't fixed. Their customer service said the it would be escalated to their bridge and I would get an update by 10am. Low and behold I received no call. It is now 7pm Monday 7 Sept and I am still without a cable service due to the same TV error on the screen. When I called today just now I was so frustrated I asked for a supervisor as I have been without cable for for 6 days now. I was told I would get a call in 1 hour. More lies as nobody called. On complaining on their Facebook page I was told their operator had noted a call could not be guaranteed in 1 hr even though they told me so. More lies. Their social media facebook people Julie and especially [redacted] were unhelpful condescending and could not offer any solutions as to why I have missed 6 days tv on labor day weekend. [redacted] was particularly rude in suggested he could cancel a technician at anytime if he felt like. This company who I am paying these past 6 days have lied made excuses and as we stand I still have not had any service. [redacted] on their social media said I needed to contact billing for adjustments in payment yet on Friday 4 Sept the operator said my bill would be adjusted. They are reluctant to give up managers names directors to hide their ground level poor service and treatment of customers. This company is an absolute joke.Desired Settlement: I want my bill reduced an apology and compensation for loss of service for 6 days and their false promises.

Business

Response:

September 14, 2015 Complaint DepartmentRevdex.com of Wisconsin10019 W. Greenfield AveMilwaukee, WI 53214 RE: [redacted] Complaint # [redacted] Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter. On September 3, 2015 Mr. [redacted] contacted TWC’s customer service indicating an issue with his cable service. The rep proceeded to take normal troubleshooting steps to resolve, however this was unsuccessful due to an area outage. Mr. [redacted] at that time was told that the estimated time of repair was 9p-10p and he was ok with that. On Sept. 4, 2015 Mr. [redacted] contacted TWC again due to his service still being out and requested that a tech be scheduled to come out on Tuesday 9/8/15 after 5pm. Because there was previously an outage a service appointment was not set up at that time. Mr. [redacted] next call in to TWC took place 3 days later on Sept. 7, 2015 and at that time a service appointment was scheduled for Tuesday 9/8/15 6p-7p. After speaking to Mr. [redacted] and apologizing about his experience he was made aware that he was already issued a credit of $33.03 for the services being out. Mr. [redacted]’s monthly rate post tax is $88.25 and 6 days of service amounts to $17.65. Mr. [redacted] felt that that amount was not sufficient enough. He was then offered a credit of $20 more making his total credit $53.03 and a reduced bill which would take his monthly bill down to $72.57 until May 2016. Mr. [redacted] is aware that his original promotional rate will expire at that time and the extra discount that was provided today will expire on 9/4/16. Mr. [redacted] accepted this offer as satisfactory. We regret any inconvenience this may have caused Mr. [redacted]. Thank you for the opportunity to respond to this inquiry. Sincerely,[redacted]Customer Escalation SpecialistTime Warner Cable Kansas City

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

The phone lines that you call that lead to various departments are a complete joke and this company needs to take a long hard look at how they run their business and especially when dealing with public. I used to be an employee and tried to convert my account to Signature Home and I have never been so frustrated with being given the run around at trying to change the services on my account. No one listens to you and all they want to do is transfer you another area in which they're just as useless, clueless, straight up is and have no sense to wanting to help the customer regardless if they use to be a former employee. I have tried on several occasions to change my account from retail prices to a bundle of Signature Home and keep my Intelligent Home services. When I finally get someone who thinks that they can help me, they then tell me that they can't because they're not in the position to change the codes on the account due to Intelligent Home. I'm then switch to this department for them to tell me that they cannot do anything with Signature Home and then they try to transfer me again to the supposedly right area for it to be closed. I have tried telling the same [redacted] story to approximately 15 or more people who all say that they can help me and to later find out that they can't. Then they'll transfer me and then the rep is on the line and I can't hear them. They hear me, and because I can't hear them, they hang up. I'm frustrated to beyond words and all I want to do cancel services and file complaints with the FCC and Revdex.com. No one listens to the customer and it's just awful how I've been treated. I believe this a direct form retaliation from me filing a EEOC claim again TWC for inappropriate treatment with a supervisor who used the attendance policy to terminate my employment. I also believe that my account is flagged with codes for it not be considered to be able to have reasonable pricing for services, hence the run around I receive at trying to bundle my services. I also believe that due to the lack of efficient training of customer service reps, supervisor (especially [redacted] who hung up on me to rid me helping with my issue), and the programming of the phone systems which routes to areas having nothing to do with what you initially called about. I would like my services either discounted or disconnected and I will not utilize their business ever again if this is how they want to treat their customers and not care to resolve the issues. Time Warner Cable needs to be ashamed of themselves at how they treated me and I can't imagine the cruelty at how they treated other customers alike. I will also be filing a complaint with the FCC and noted a complaint with social media.

Review: I contacted time warner cable to upgrade my service by adding a cable service for I already had broadband with them. This took place on the 3/9/15. I had a change of mind on 3/12/15 . They were to mail the equipment and modem. I called them and cancelled. I also called ups and asked to return equipment to sender. Case id# [redacted]. Yesterday I received s bill charging me for services not rendered. I called time warner cable they refused to remove the chargeDesired Settlement: I do not mind paying for I have received. In this instance I neither received the service or equipment .

Business

Response:

Hello Ms. [redacted]

[redacted] Revdex.com has been addressed.

Have a great day!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My time warner cable internet bill became to high so in early september 2013 I talked to my roommate for her to open a time warner internet account. she called and said that they were going to open an account and that I would have to close mine. I called and was notified that the rep who talked to my roommate actually moved my address to an adjacent house so my roommate could open her account at the house we live in. the rep said she noted the problem, I requested to have my services terminated-she confirmed that she would. (sept 16). She noted that the previous rep had violated there own internal policy by moving address without authorization. I asked if we would have to turn in the modem box-she said no, that the house we live in and the internet was on my roommates name and that modem could stay in place. we received our internet for three months and my roommate was notified that the 'equipment' on her account did not match up. she called tech support and they said her account looked fine. I checked my account and it was not shut down it was incurring charges at an address that I do not live at- I have not moved.Desired Settlement: for charges after September 16th to be cleared and dropped- on September 16th 2013 I requested termination of services which I am legally allowed to do per my account agreement through Time Warner.

Consumer

Response:

Desired outcome; for charges after September 16th to be cleared and

dropped- on September 16th 2013 I requested termination of services

which I am legally allowed to do per my account agreement through Time

Warner.

Business

Response:

Good morning,

I was able to speak with Mr. [redacted] regarding his billing and service issues he was having. He informed me that he originally called to disconnect his services with us. The day he called to setup this order he informed the agent that his roommate was going to get services at the same address only under her name. Mr. [redacted]'s roommate called to setup services in her name and the agent entered a transfer of service for Mr. [redacted]'s name and account instead of just scheduling a new service for her. Mr. [redacted]'s account that was to be disconnected was then moved to another address and billing began there in error. I informed him that I would get to the bottom of this and make all corrections needed.

I called Mr. [redacted] yesterday and had to leave him a message with the closing results of this issue. At this time his account at [redacted] is disconnected and has a zero balance. The address of [redacted] where he has never lived but, was transferred in error has been closed out and has a zero balance. He informed me that he owed for about 16 days of service. However, for the inconvenience I have waived any money owed for him. If he has any questions or concerns I left him my name and direct phone number to reach me at anytime.

Thank you,

Review: In order to reduce my costs, I contacted Time Warner Cable about my TV and Internet. I agreed to downgrade my service from their Standard 15mb download service to 6mb. In return, my bill was to go down $10/month.

This month I got an email telling me that I went over my data usage for the month. I never agreed to any data usage cap, nor was I told about this when on the phone with their representative. I only agreed to the speed decrease - NOT any cap to my data usage.

When I called to ask about this, I was told it was $8 more to go back to unlimited, and almost $40!!!! to go back to my old plan of 15mb unlimited. I find this a completely unacceptable answer and NOT a solution to my issue.

I was misled, and I want this resolved ASAP.Desired Settlement: I want either an unlimited plan at my current cost, or a 15mb unlimited plan for $10 more than my current cost.

Business

Response:

The account has been upgraded to the unlimited 15MB internet service for $10.00 more than the current plan as requested. If there are any further questions please contact customer care at 1-800-TWCABLE. We apologize for any inconvenience.

Consumer

Response:

I accept the solution proposed

Review: Time Warner Cable took off WTMJ-4 because both companies were being greedy. Now Time Warner will not honor the letter I sent to them in July, 2013 regarding Wisconsin Statute 100.209(2)-Video Programming Service Subscriber Rights. I have requested 1 day of service credit for each day the channel was interruped from July 25th to September 20th.Desired Settlement: I want my bill credited.

Business

Response:

Review: Years and years ago we had Time Warner Cable. A few years later, we upgraded and got a DVR. When that technician came to replace the boxes, he took my old box. When I moved to [redacted] last year, TWC claimed I had two boxes and I was charged bw/ 300 and 400 for the “missing” box.

TWC and I went in circles about this – finally I called one day and spoke to someone in “sales.” I asked if I wanted to set up service and have two boxes, would I be charged monthly for those boxes. They said yes. I asked to be transferred to the “service” department and explained once again that I never had two boxes and that their sales rep just told me I would have been billed monthly for that box had I had two. I told them to check my bills and see that I never was charged for two boxes.

They finally indicated they would reverse the charge – including the one that was sent to my credit report as a “major delinquency.” I followed up with them for months and months and they told me it could take up to 3 months to fix. When it finally WAS reported to the credit bureau, they indicated the balance was “paid in full.” So, now it’s still on my credit report as a major delinquency that has been “paid,” instead of something I never owed.

This has not been my first AWFUL experience with Time Warner Cable. I can estimate that I have spent over a week's worth of work time on this issue over the course of year. According to my current salary, that is over $1000 worth of my time and the problem was fixed- but in a way that still indicates Time Warner Cable did "something right" and I was still in the wrong in creditor's eyes.Desired Settlement: I want the correct information reported to the credit bureaus

Business

Response:

Hello,

Tried to change billing from High Speed Cable to Lite Cable. Called October 29th and made the change, but they continued to bill me the same price. Called Dec. 2nd..., they noted ther error made the change again, and were supposed to credit me, and again was autobilled the same price in December. Called in December 26th to make a 3rd change, the said it was changed and said I would be credited $9. I said, I have been overbilled for 2 months?... They promised everything would be fine on every other call, but continued to not make changes to autobilling, so I still very skeptical and am sure they are messing up a lot of customers billing.

Review: I recently moved from the Wisconsin area to [redacted] and cancelled my service with Time Warner Cable. I notified them of this prior to the final bill going out and was told they could not pro-rate the final bill but to pay the last bill and they would send a refund check for the remainder of unused service. I brought the equipment to the store on June 25 and was told I would be getting a refund check for $52.41. It has been nearly one month now since I cancelled the service and they have not processed and sent the check. I did get a "bill" in the mail saying they owed the $52.41 and "do not pay" though still they have not sent the owed money.Desired Settlement: Refund of the above stated $52.41.

Business

Response:

Mr. [redacted],

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Description: TELEVISION-CABLE, CATV & SATELLITE

Address: 1525 Marie Drive, Hopkinsville, Kentucky, United States, 42240-4903

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