Time Warner Cable

We were able to confirm Ms [redacted] s refund was processed on 9/15/It will mail to her current location and she should receive it within 3-weeks from the process dateThank you

I have pulled your transaction with us to look for any notation to support your claims, However I have been unable to find any supporting documentationAfter such a long time, the people who may have worked with you are no longer working hereWithout any other supporting documentation, It will be difficult for me provide you money based on verbal claimsIf you can please help me with any additional information to include manager signed forms we send customer who refer customers to us, would be really helpful at this time

Our Los Angeles office has relayed this escalatipn to our TExas team for processing They woill email a resolution to the Revdex.com by 4/04/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9984517, and find that this resolution is satisfactory to meIf this message is in anyway displayed for Timewarner, I would like to point out that the local Los Angeles supervisor, Craig Scurlock, showed the utmost professionalism when I was dealing with him and he personally followed up with me several times, and I appreciate all his effortsI am glad Timewarner corporate finally reached out and found a resolution and gave me an update on the timeframe of the correction Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:As of now waiting for them to get back with us and let us know when to take truck in to be repaired, they said they ordered parts needed and would call within a week.This fridaywill be a weekSincerly [redacted] * [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

I spoke to MrS [redacted] and apologized for the inc**venience he experienceI let him know as courtesy we will remove the equipment from the old accountWe will also update the collecti [redacted] agencyMrS [redacted] thanked me for calling and addressing his c**cern

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a call from [redacted] with Time Warner cable on Wednesday, July She agreed to give me my promotion back until May and scheduled a technician to come to my house the next day However, when the technician arrived there was some confusion as to what channels I was suppose to receive He installed the set top box and left We discovered the next day that we were not receiving all the channels we had previously received I spent an hour on the phone with Time Warner trying to get this resolved I was told they would have to send out another technician as the problem seemed to be with the set top box This appointment is scheduled for Monday, July Also the bill on which I was charged for the box has not been reduced to the promotional pricing The current bill was $and it has only been reduced to $ I was told by [redacted] at Time Warner that the charges for the set top box would be removed and as of today, July they have not

TWC spoke with Mr [redacted] and his account was past due at day delinquent He demanded that we fix his issues prior to him making a payment We set up a TC for 02/04/to verify that the customer was having problems with the service Upon the service call it was verified that there was poor quality cabling in the home and we replaced all the connectors and fittings to ensure good signal Customer was advised that the number of devices he hooks up to the internet can affect the speed and connection to the wireless service A credit for $was issued for service problems and $was given for the inconvenience of the Super Bowl being interrupted by the service problems he had TWC also reversed the deposit that was applied to the account as the customer stated he was not made aware of the deposit Mr [redacted] is very happy that the problems have been resolved

We will reach out to Mr [redacted] to attempt to resolve his issuesDavid B [redacted] General ManagerReliable Chevrolet

I spoke to Mr [redacted] and apologized for any inconvenience he experiencedAs courtesy I offered him 6months of free DVR service, and I let him know he was already given the credit for the service call $and for HBO and Cinemax $He was pleased with the outcome

Spectrum located two back balances left at the address referenced above Spectrum found a balance left by C [redacted] in for $ and a balance left by [redacted] P [redacted] in 9/for $ MsP [redacted] took accountability for her debt left in 9/ Public records places C [redacted] and [redacted] P [redacted] at the address at the same time, as a courtesy Spectrum will not pursue the debt left by C [redacted] for the amount of $43.58, however; the balance left by [redacted] P [redacted] for $will need to be paid prior to restoring MsP***s services

We have investigated this concernThe former customer’s balance will update to the original balance of $ after nightly processingWe attempted to call the customer and left a voicemail message with our direct contact information Thank you

The balance of $has been cleared from his account and has a zero balance as well as contacting CMI (collection agency) to have them remove the accountThe payment MrAlcock processed of $has been reversed and he is aware it will take 3-business days for the payment to reflect back to his credit cardWe apologize for any inconvenience this issue may have caused

Complaint: [redacted] I am rejecting this response because In Regards to the response MrB [redacted] filed, it seems as though he still believes he can intimidate me with accusations and allegations pertaining to the mileage of the trade in and "verbal assault" This is the errogance of the two employees at this dealership that I am attempting to explain, he also failed to take responsibility for his negative gesuture in calling me an [redacted] and flippnig me off as a General Manager The facts of the contract and deal are sealed since the exchange of funding has been completed, my complaint is in relation to the mistreatement I suffered through as a customer at this dealership on both the phone calls and my physical appearnce at the dealership, in addition, the last thing I am going to do is take my wife there so he can yell at her also that is not going to happen They need to present to me a course of action as to how they are going to make me feel comfortable and safe returning to the dealership My vehicle has contractual attachments to this dealership such as, warranty, services, and insurance (GAP) that will have to one day be completed I have sent off my letter to GM-COChevrolet as well, and, in addition to the filed complaint with them over the 1-800# Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Mr [redacted] was informed that he was placed on the exception to receive the Dell tabletHe understands that the processing time can take up to 1-months to receive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11774601, and find that this resolution is satisfactory to me Regards, H [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10963506, and find that this resolution is satisfactory to me Regards, D [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have confirmed receipt of the refund checkIt is unfortunate that the issue had to be resolved this way, but I do thank Reliable for their understanding and cooperation to find a resolution Regards, [redacted] ***

Contact was made with Mr [redacted] by Mr*** He has agreed to pay a portion of the cost to have services ran to his homeHe has already paid his portion to Mr*** Construction is now in the process of handling the construction part and will keep Mr [redacted] abreast of its completion