Time Warner Cable

Review: I am in the military and moved from CA to GA. We called TWC to request a box in order to return our Cable modem to them. They would not allow me to send it to them with my own box and would not send a box to my new address. We had them send the box to our old address so that the post office could forward it to our new address. Regardless to say, we never received the box from TWC. I then called them a few weeks later and inquired on our account balance and asked if we owed them any money. TWC stated that we owed them nothing and that our account balance was zero. I assumed that they must have went ahead and charged us for the modem. Today I received a phone call from collections stating that we owed TWC $80 for the modem. I am not sure if this will impact our credit score and I do not understand why if this was the case that TWC could not have picked up the phone and called me, e-mailed me or simply told me the truth on the phone. Also, why is it so hard to return their property. It seems to me that they want to rent you their modem for two years and then make you buy it at the end of your service contract by being deceitful and making it extremely difficult to return it.Desired Settlement: I want to make sure that TWC does not place a negative statement on my credit report when I have reached out to them three times trying to resolve this issue and they have been very unhelpful and in fact deceitful in my opinion.

Business

Response:

Mr. [redacted], in order to properly address your concern, we need you to please provide account information for your California account.

Review: According to the agreements, in paragraph 2 sentence 1, it clearly states that offers are available to new and existing residental customers. The customer service told us that, "for a one time courtesy, we will upgrade your service". Truely, this is a false advertisement.Desired Settlement: Our desired settlement would be to do an investigation and if found to be doing false advertisement, we would like Time Warner Cable to pay for overpricing for existing customers and for existing customers to have the same benefits as new customers.

Business

Response:

TWC spoke with Mr. [redacted] regarding the promotion issue on his internet service. The promotion is an existing customer promotion for 12 months which has been provided as requested. Mr. [redacted] is happy with the outcome and will contact our office if has any future concerns.

Review: I have internet with time warner cable. I am being billed full price for half the services provided. The services for my neighbor & I went out, during a repair visit from a TW technician, I found out the internet line from the pole has been split between my neighbor & I; we should each have an independent line from the pole, not sharing a line. When I contacted time warner cable, they refused to adjust my billing accordingly and deny any fault in the installation process.Desired Settlement: They took my hard earned money for a service they did not adiquently provide. I want justice. I want to remind TWC they can not treat people like this. They can't get away with this.

Business

Response:

TWC contacted consumer to address her concern. We apologized for any inconvenience we may have caused. We informed customer that due to plant and design the system allows us to split the cable line as long as our signal levels are in compliance. We offer a service technician to visit her home and investigate any possible cable line issues. Consumer declined tech visit.We informed customer if TWC is able to validate cable line issues we will take full responsibility on fixing the problem and compensate accordingly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10810884, and find that this resolution is NOT satisfactory to me.

Review: I was a customer of Time Warner in the last few years and had no problem until I cancelled the service. I was busy looking for a new apt in Feb and March so I was late paying the bill and the company cut the internet service sometime in March. During the last two weeks of March, I was relying on my phone for internet usage since the cable internet was down. When I called around mid March to let them know that I was moving at the end of the month, I had to go wait from 10 to 20 minutes before I was able to talk to a representative and as soon as I said the word I want to cancel the service, the call magically dropped. I called back and the same thing happened. I gave up!At the end of March, I called again to cancel and pay for the the 2 months Feb and March which I was barely able to use the service since they cut the internet off. I moved out of the apt at the end of March and to my surprise the company sent me a bill for the service period from 4/14 to 5/13 for $23.34.I was willing to pay for the period when the company cut off the service because I felt it was partially my fault for not making the payment on time but billing me for the service even after I have moved out of the apt and had to call multiple times to cancel is insulting. Even worse, they already sent my bill to a company called IC System which looks like a collection agency.Desired Settlement: Apologize and cancel the bill for $23.34.

Business

Response:

Time Warner Cable sincerely apologizes for your recent experience. We appreciate you bringing this to our attention and allowing us the opportunity to address it. We have made various attempts to contact you at the number provided. Unfortunately, we have not been successfully in reaching you. Please be advised we have credited the account $23.34 to close out the ending balance.

Review: I was a TWC Cable Subscriber. On 07/07/2014, I added the Ultimate Internet to my subscription. Per the fine print of the agreement, I qualified for the promotion that ended 10/19/2014 (...Dell Inspiron is available to new subscribers, existing video only subscribers [me] or Phone only subscribers who purchase Ultimate Internet, Plus new subscribers...) I have been calling for months. TWC messed up on my auto bill, shut off my service. Told me I didn't qualify for the Dell. I've dealt with countless reps who could not help. Names I took down were Brian, Diana, and Nancy. A couple of them were EXTREMELY rude and unprofessional. There were several more that I have talk to that I did not take down their name. I have received a few "Ticket Numbers". Most recently 19177599. The previous manager before today's winner of a manager told me he would resolve it, and call me back. That was a month ago. His name was [redacted] ###-###-####. No call back.

Today, I had a huge fight with an agent who wouldn't transfer me and ended up hanging up on me because he didn't feel like he had to hear an irate customer. I called back, and was transferred to Deedrah?? a rude manager, who said TWC entered the package incorrectly on my account, so I was out of luck. I was told to have a nice day in a very condescending tone, and hung up on!! These people are horrible!!! They laugh at me when I call and am upset.Desired Settlement: I want what was promised to me (Dell Inspiron 11 3000 Series 2-in-1), and something to compensate me for my horrible way I've been treated, the aggravation of the situation, and the hours and hours I've spent on the phone with TWC. Maybe a free month of service.

Business

Response:

I reviewed the call transactions for 10/09/2014 and employee feedback has been sent accordingly. I spoke with Mr. [redacted] and apologized for the inconvenience. Upon review, by our Retail/Online offers team, the initial online order submitted was for Turbo Internet @44.99 + modem fee. The dell incentive package was not selected by the subscriber. Follow up emails sent by the online team to subscriber for confirmation and an additional information request went unanswered. A total of 6 emails were sent with no response and as result the order was cancelled. The subscriber confirmed he sent in his son to the TWC lobby on 07/07/2014 where he upgraded to RR Ultimate via self-install with the attending lobby representative. The Dell incentive upgrade package was not selected as this is an online only incentive. In the event TWC validated the original order placed did in fact have the incentive in question, further compensation would be applicable. As the initial online order placed by the subscriber was not for the Dell incentive, and the upgrade was done via self-install with a lobby rep, TWC is unable to provide the 2 in 1 dell device. We want the subscriber to know we value his business apologize for any inconvenience incurred.

Review: Time Warner (TW) is my ISP and my policy says TW is to deliver at minimum 12 mbps. I'm often at less than 6 mbps. At this speed the internet just sits there and is not usable. I've called TW's customer support and they recommend I upgrade, of course. I work from home and must have internet access.I've tried looking for other vendors such as Verizon, etc... but each time I try they say TW is the only choice. How does this not violate anti-trust laws? I just want a competent ISP.Help!Desired Settlement: I'd like to change from TW to another ISP.

Business

Response:

TWC contacted the customer and assisted in having a technitian out to address the Internet service issues. The internet speed is better for now, and if he experiences and further issues, he is satisfied with the assitance provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9782608, and find that this resolution is satisfactory to me.

Regards,

Review: Time Warner Cable owes me a refund of $56.37 for payments on account # 8260140774494118. The company has claimed that I owe them $118 for non-returned equipment. After deducting the $56.37 they owe me, they are billing me $61.63. The issue is that the equipment was in fact returned, albeit not in the normal manner. I am active duty and my wife was confused about the process for returning the equipment. She left the equipment at our former address ([redacted] Dr, San Antonio, TX 78240) for Time Warner to recover and called them to inform them of this. Admittedly, she should have returned the equipment to Time Warner. Time Warner, however, did recover the equipment. I spoke with a Time Warner employee in April 2014 and was told that she could see that they had recovered the equipment in December 2013 but that it had taken until March 2014 for it to be registered in their system and that my refund check was awaiting approval. She confirmed that I should receive a check by May 5, 2014. When I did not receive a check, I called back and was told that somehow the information that was confirmed to me in April regarding the equipment was now itself missing and that TWC employees would look into it and that I would be called by TWC personnel. I never received the call but I have received bills for the equipment. This situation is highly unfair to me. I understand my wife did not return the equipment properly, but a TWC employee did confirm that my equipment had been found and that I would receive my refund, only to have the story changed later, with TWC claiming that the information stating that my equipment had been located was now somehow no longer in their system. TWC has collection agencies on their side- I could really use the help of the Revdex.com on this, because my numerous phone calls to TWC have been nothing aside from a waste of my time and have not resolved the issue.Desired Settlement: I would like a refund of my $56.37 and written confirmation from TWC that the equipment was located, as promised in April 2014 by TWC employees.

Review: I got my service with Time Warner Cable back on January 27, 2014. I was talking to the man on the phone telling me that I owe 25.95 for my service. Well I had went to the Time Warner Cable place here in Yucca Valley Ca. and they didn't charge me. I got a bill in the mail for over 101 dollars. Which I was never told that I had to pay a deposit or anything. So now I am trying to fight this bill that they keep telling me is late. But the guy when I signed up for internet never said I had to pay a deposit. I want it fixed or I am going to go with a different service. I am tired of them telling me I didn't payDesired Settlement: I would just like it to be refunded to my account. I don't understand why my bill was 101 dollars the very first time

Business

Response:

We contacted Mrs. [redacted] on 3/20/14 and apologized for the inconvenience. I advised her that the deposit was required by a third party department based on her credit worthiness. Deposits are reimbursed. She is pleased with the resolution.

Review: In August, 2013, I paid my bill of $275.96 online. Time Warner Cable then proceeded to take this amount out of my bank account TWICE on different dates. I contacted Time Warner immediately as I am a single divorcee and cannot afford for them to take that much out of my account. I have many bills I need to pay and this was keeping me from paying those bills. I was told, via Maria in Chat, that I would be receiving a credit on my account within 7-10 business days. After the 7-10 business days, I still did not have my credit back in my account. I contacted Time Warner again via Chat and spoke with Alistair He told me that they were unable to credit the refund at that time and that they should have contacted me to let me know. He apologized and admitted that they "dropped the ball." He put in another ticket for my refund and told me that I would have it back in my account in another 7-10 business days. At this point, it was almost time to pay the bill for September so I had him request the balance be credit to me at that point.Another 7-10 business days went by and, still, NO CREDIT to my account. I called and spoke to someone in customer service and they told me that it was showing that it was in process and to wait until Monday (it was Friday). I waited until Monday and still didn't have it. I called again and the person told me that "it was out of his hands" and that I had to wait. I contacted Time Warner via Facebook to try another angle and was told that they were on it and someone would call me that day. Of course, there was no call. I contacted via Facebook again and was told that the "person handling the claim was out of the office." I FINALLY talked to Angelina Barton last week and was told that they were going to mail a check to me and that it would be here by the beginning of this week. It's now Friday and I STILL don't have a check. I tried calling her again but got her voicemail.I am convinced that Time Warner is uncaring and filled with liars & crooks. It's been TWO months!!!Desired Settlement: I think Time Warner owes me quite a bit for their lying, all the time I've spent on this, and all the late fees I got because I couldn't pay my bills! The lack of caring about this has been ridiculous. I don't want another person to "tell me they're doing something about it." I WANT SOME ACTION! What I didn't mention was that this is the SECOND time this has happened. I did not authorize Time Warner to remove that money from my account twice in one month & will be reviewing all of my options.

Business

Response:

TWC contacted our cutomer and made aware that refund of $128.13 will be sent within a week or two and also made her aware her new billing cycle generated and she will have a balance of $147 after refund. Customer is satisfied with the resoluion provided.

Review: I contacted Time Warner Cable for service about July 7th for the bundle service( PREFERRED TV PACKAGE + SPORTS PACKAGE+ 200MB INTERNET AND HOME PHONE) I talked to Janet ID# 8TN and she agreed and promised the price of $165.00 per month and she setup the installation for Saturday July 11th from 10:00am - 11:00am. We waited on Saturday in the house for installation and they did not show up. Since they didn't show up. Then I called them again on July 11th and I spoke to Heather ID# SH6. She said sorry by mistake they cancelled the order. As a result she started a new order for the same package and agreed to honor the same price and installation for the date of July 18th between 9:00am - 10:00am, BUT THIS TIME SHE INSISTED THE FIRST MONTH PAYMENT OF $165.00 WAS TO BE PAID WHICH WE PROVIDED THEM THE CREDIT CARD AND THE AUTHORIZATION# 49**6P THE JOB# ( REFERENCE#) 325298 SO PLEASE NOTE THAT THEY HAD A 1 YEAR AGREEMENT, THEY CHARGED US, AND GAVE US THE JOB# TODAY JULY 14TH AT 6:30PM I JUST DECIDED TO CALL THEM AND CONFIRM THE AGREEMENT AND THE INSTALLATION OF JULY 18TH and I talked to customer solution retention department (Ms. Stacey ID# QSQY) Unfortunately she started raising the agreement price of $165.00 to $168.25 and then she said the package doesn't exist anymore and she started to raise the prices again which we told her that there was no advertising price, and why were you keep raising the prices and denying the package. THIS IS NOT FAIR BUSINESS PRACTICE AND THEY SHOULD HAVE HONORED THE PRICE OF $165.00 THAT WAS PROMISED AND MENTIONED ABOVE. SO THEY DID AGREED FOR THE COMPLETE PACKAGEDesired Settlement: Honor the package that was mentioned for the price that was honored and promised for the 1 year.

Review: Time Warner Cable advertised a reward card for switching to their service. We started their internet and telephone since April 26, 2013. We have called 6 different times. Every time it was a run-a-round, and empty promises. All Lies!! They gave me a Tracking # 15[redacted]5.Desired Settlement: Give us the Reward Card as promised ASAP !!!

Business

Response:

TWC spoke with Mrs.[redacted] and verified with her that she has been added to the list and it should take 4-6 weeks to get the card.

Review: They are continuing to bill us the normal amount when we put the Internet service on vacation hold on March 29, 2013. Normal amount is $23.94. Vacation hold is $5.00. They refuse to refund the approximately $80 they owe us for the months of Apr, May, Jun, and July. They want to put this amount on account, but we want it credited back to our Visa.Desired Settlement: Refund the $80 (+/-) to our credit card.

Review: Specifically: did not receive credit and/or gift card promised by Time Warner Cable. We have been promised nevertheless never received it, furthermore I have a voice mail from a manager stating verbally we would get it and again never received it. We were initially promised a credit on the account for staying with them (which never happened) later the story changed by them to a gift certificate which we never received.Desired Settlement: We want to received what was promised by them, and an offset for all the grievance cause dealing with this situation. They should follow up on what they promised without customers needing to hound them via phone calls (with no response) for what was initially promised to stay with this company.These are the numbers for the individuals working for TWC whom specifically promised such monies.719-457-4465 Barbara Williams TWC719-457-4477 Jennett Williams TWC

Business

Response:

Mr. [redacted] had registered for the $150.00 Best Buy gift card but he will actually be receiving a $150.00 Visa Gift Card. This may take up to 8 weeks for processing and shipment. A $50.00 credit has also been placed on the account to total $200.00 the customer was offered.

Review: Im writing regarding a horrible experience I had recently, with Time Warner. I originally signed up for their service, on Sept. 4th, after a one hour and 20 minute online chat, with a Time Warner rep. I have attached a copy of our entire online chat. To begin, their representative asked me what I was looking for, and I specified that all we really interested in, was Fox News and the DIY network. They told me that DIY was in a more expensive package, but Fox News was included in their basic starter package. I asked once again to clarify Im speaking of the Fox Cable News, with the OReilly Factor, he said yes. (See transcript). After more chat, I was finally about to confirm the order, but I was told that the first installation date was 16 days later, on September 20th! So, I told the rep. never mind, sorry to have wasted your time. But then he suggested an easy self-install kit, which I could pick up locally, the following Saturday. So I said OK, and I completed the order.After picking up the self-install kit, I messed with it for 2 hours unsuccessfully, trying all types of wiring combinations. I finally concluded that the cable must be disconnected from the pole.I called Customer Service, and they said yes, the cable is currently dis-connected. I was told that Id have to wait 3 more days until Sept. 9th, for the cable to be connected to the pole. 3 days later, when I got home from work, I expected to have cable I did not.I messed with the cables and wiring for another hour or two, and called customer service again, convinced that the cable was still not connected to the pole. Again, they assured me that yes, it had been connected!I came home on the 10th, tried AGAIN to hook everything up, with no luck. I called Customer Service again, and was told that yes, the cable had definitely been connected I told them that if that was true, I need a technician to come out. So, they scheduled a technician to come out on the 14th. Once the technician arrived, he saw that the cable was not connected at the pole just like I had been trying to explain! Once he connected it, we immediately had service. Why it took 9 days to do that, is beyond me. Once the tech finally left, and we so were happy to have service after such a long ordeal. Unfortunately, our happiness was very short lived! As we searched thru the channels, we discovered that Fox News (the only channel that we really wanted), was NOT included!Desired Settlement: I would like ALL of my deposit returned please

Business

Response:

We were able to speak with Mr. [redacted] and apologize for the misinformation he received. We were able to offer a refund of the full price he paid to his credit card. He is aware this will take 3-5 business days and has the contact information for one of our agents should he need further assistance.

Review: Not less than three verifiable attempts, each time with documentation we possess, TWC has failed to stop billing for an account we clearly and unequivocally closed in late July, 2014. We have now spent over THREE HOURS trying to TERMINATE SERVICES and CORRECT TWC'S ERRORS.

1. IN-OFFICE TERMINATION OF SERVICES. Receipt # (Revdex.com made me omit, thinks the receipt # is a SSN), account # (Revdex.com made me omit, thinks the account # is a SSN), by operator VRZ, an in-person termination of services request by [redacted] at the TWC office located at [redacted] E. Easy Street, Simi Valley, CA 93065. We turned in two TV receiver units and one cable modem, with serial #'s (Revdex.com made me omit, couldn't tell the difference between a SSN and a serial number), which are noted on the receipt. We were assured by VRS who issued the receipt that no further action on our part was required.

2. On or about August 11, 2014 we received an INVALID bill indicating $28.00 in new monthly TV service charges and $4.74 in related taxes. Please refer to item 1, we were assured we had to take no further action for services to be terminated and our account closed and settled.

3. We called on August 12, 2014, [redacted] spoke to [redacted], # GJA and we were assured by [redacted] that the billing was corrected and we would receive a refund check of $20.00

4. On September 12, 2014 we received another monthly bill with another $28.00 in new monthly TV service charges and $4.74 in related taxes. We called again, for over 40 minutes speaking to Jennifer Eisnaugle (at the ###-###-#### phone number) who told us to call ###-###-#### to have the local service unit schedule an actual service termination at our house. We called that number, trying two different possible options because their phone answering system was not clear regarding which selection we should make (we knew it was not the option for requesting new service). Both of those options told us to call ###-###-####, the number we had previously called and where we had been told to call the local ###-###-#### phone number.

5. After being thwarted at ###-###-####, we again called ###-###-#### again and this time we were assured by Nancy NYM that we would receive an email confirmation of our impending refund for $60.10. I said that the check needs to arrive within 10 business days. When I was informed that it would take longer, I told Nancy NYM that they need to include late fees, just the same as they charge customers a late fee when customers are late. By their charging of late fees to customers, they clearly agree that it is reasonable to charge such a fee for finance and inconvenience purposes when funds are withheld in violation of contract agreement or law.

To date, we have always been told that we did not need to do anything more, but to date we have had to spend over 3.5 hours trying to ensure service is cancelled and we receive the correct refund. We have done all we can and all we have ever been asked to do, and yet do not have the refund we were due a month ago and, as we are told, we may have to wait yet another month to receive.

The continued failure of TWC to correct their billing and service-related mistakes is unacceptable and unreasonable. The failure of TWC to pay a late fee in the same manner as they charge late fees to customers is unreasonable and hypocritical. If we do not receive a late fee from TWC along with other money we are due from TWC, I plan on filing a case in small claims court. Since we have never been late on a payment that I am aware of, we do not know what the late fee is, so we will have to secure a court order for discovery of local TWC files to find out what those fees are.Desired Settlement: TWC refunds our fees due, plus late fees for any month or fraction thereof that they are late in payment in the same manner as they as late fees against late payments from customers. If we do not receive that, we will sue in small claims court.

Business

Response:

We were able to confirm Ms. [redacted]s refund was processed on 9/15/14. It will mail to her current location and she should receive it within 3-4 weeks from the process date. Thank you.

Business

Response:

Customer was notified on 9/16/14, she would recieve the refund in approximately 3-4 weeks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10219609, and find that this resolution is satisfactory to me.

We received the check for 60.10. The problem has been resolved.

Regards,

Review: Following is the content of a letter I sent today to the SECOND colletion agency after receiving a phone call from them today regarding an alleged debt to Time Warner Cable. I had previously received (and responded to) another collection agency on November 25, 2013 from which I received NO response.I used TWC service from September 24th until October 15th 2013. (Three weeks ONLY)I paid $147.56 on September 24th received by TW on September 27th 2013 (see attached)I returned the TW equipment on October 17th see attached receipt.I spent close to one hour with TW billing personnel on November 8th 2013 after receiving another invoice for the month of November for $238.18 !!!???They agreed that they owed me a pro-rated credit for a week (approximately $37.00) and Time Warner would credit my account with this amount (Confirmation# 16226893).PLEASE get these collection agencies off my back and have TWC refund the amount promised on November 8, 2014.Desired Settlement: Close out my relationship with TWC and send me the refund due.

Business

Response:

The balance of $82.08 has been cleared from his account and has a zero balance as well as contacting CMI (collection agency) to have them remove the account. The payment Mr. Alcock processed of $147.56 has been reversed and he is aware it will take 3-5 business days for the payment to reflect back to his credit card. We apologize for any inconvenience this issue may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9903471, and find that this resolution is satisfactory to me.

Regards,

Review: In December 2013 I returned my equipment I rented from Time Warner Cable for services such as Internet and Cable TV. Given the length of the line at the Van Nuys location, the Customer Service representative asked me if I was just returning equipment, I said, "Yes." He said, "Just leave it on the counter" and he did not offer me a receipt. I am now being harassed by the collections agency claiming that I did not return a piece of the equipment. Every time I call, I spend 2 hours being hung up on, transferred, being put on hold for 30 min at a time, and simply given the "run around" on how to resolve this issue.Desired Settlement: Remove me from collections.

Business

Response:

I spoke to customer and apologized for any inconvenience she experienced. I let her know that as courtesy we will remove the equipment and update the collection agency as well and to contact us if she has any further questions. Customer is happy with outcome

Review: Im questioning Time Warner Cables business practices. I have to call them weekly basis because my internet is spotty and unstable. I should also mention that I pay extra every month for Turbo internet service. Im a computer person; I spend the bulk of my day and night using the internet for work/life/etc. I pay for the extra service because I use it a lot. I have no problem with this- I just want to get what I pay for.I called Weds, January 1, 2014 because my internet was out completely. The technician (cant remember his name) troubleshoots the issue with me, and Im back online an hour later. I ask if there's anything I can do to make it faster, and he says that because I live in a busy/congested apartment complex, Im sharing the connection/pipe with hundreds of people and it'll always be spotty/unstable as a result of the mass sharing in the community. So I've been paying extra for Turbo service for 8 months, but have received the same basic internet service as everyone- spotty and unstable. If TWC fully well knows that Im going to receive the same crappy service because of where I live, how can they legally charge me for upgraded service when there is no possibility that I can even receive it?I'm transferred to customer service. Enter Robert, who claims the guy I just spoke to is lying because he lives in an apartment also, and his internet works fine. I guess his apartment is the be all, end all in terms of apartment internet service. He also said the trees near my apartment were blocking my signal.I called back on Thurs, January 2nd and spoke w/ Adam. He isnt trained to tell me which of his co-workers is lying about my internet- but there's a device (USB receiver) that I can buy to make my laptop smarter and able to pick up a better wireless signal. He's not supposed to tell me this because it's just research he's done on his own time. I have no problem paying for the service I use. But if there's no way for me to receive the upgraded service, I shouldn't be charged for itDesired Settlement: Refund the extra fees or make my internet faster!

Business

Response:

Time Warner Cable has attempted to reach subscriber by telephone and have been unsuccessful. A letter will be sent to the customer detailing our attempts.

Review: I called to start new service on Nov 11 at which time I was advised I would have to make a down payment of $140.92. The install appt was Nov 18. the tech said the down payment would be $190.92, $50 more than quoted on the phone. On Nov 21 my service was discontinued. When I called to inquire why, they said I owed a balance fr 2006/2007 for a box which totaled $70 then, but over $200 now. the customer service agent said the audit which found this balance was completed Nov 12 which was prior to the install date. Why did they not tell me when the tech was here. Why waste all our time. Their excuse is they had the wrong number. I gave the tech the correct number and still received no calls, I received no mail or email correspondence either. This is very unprofessional and borders on fraud. Are they going to give me my $190 back or hold it to put towards a fictitious past due balance? Also, they put holes in walls, will they repair this?Desired Settlement: Either restart my service or refund the down payment since service should never have been started in the first place if there was an outstanding balance which needed to be resolved.

Review: Will not pick up phone calls. After contract has been signed, no communication from their project manager. And messages left were not returned.Desired Settlement: To have them come and install right away.