Time2RentArizona.com

We are sending a $check to the [redacted] , to reimburse them for carpet cleaning that they performed at [redacted] Ave., GilbertWe are sending them a money order, although the master bathroom carpet was not cleaned, and was filthy dirty,' and they admitted that it had not been cleanedIt cost us $to send a carpet cleaner all the way to Gilbert to clean the master bathroomWe are not seeking that they pay for this, we are sending them the $to bring this case to a close Designated Broker Copy ofmoney order Attached

I'm a single mother of girls lives on ssi disability and since I moved in I've had problems with a.c in the hottest days of summer which took times for them to come and fix then also took money that I had left from my last move to rent an hotel for nights which they didn't believe me just with the lack of repairing should of been enough proof.then a water leak in a bathroom that wasn't fixed for mth causing more money out of my fixed budget .then after mths of living at this rental they send me with a letter stating I owe over 1,for late charges which they were aware that I didn't receive my ssi check til therd of each mth never missing a mths rent faithfully they assrured me at time of singing the lease that it wouldn't be a problem .now I've been without a working refigiator since Jan I've made dozen of calls also left work order ,messages I even talked to the receptionist she assured me that they would get it fixed or at least have management return my calls it's the last day of April and still not a working refrigeratorMy lease is up and now they have sent me to court and are suing me for 1,what a poor excuse of people that work a time rent something need to be done for the people whom get scamed and don't got the means to fight them legally

I had put in an online app for a home we were interested in as we are relocating and never so much as received a phone call or anything from these peopleIt is quite obvious they don't care and as far as helping, yeh right! It seems to me that they don't care, they will get paid either way, it just ticks me off that people are this inconsiderate and now the house we wanted is gone and I turned down other opportunities in the mean timeYou know what they say about Karma and I hope whoever is responsible gets theirs!!

Regarding the property at *** ** *** proper notice was never given to Time2Rent in writing that the property was for saleWe found out through a tenant in the plex., then by telephone from the ownerTermination must be received in writing days in advance per the management
agreementMonthly all copies of leases,applications,fees statements and any and all documents are available to owners on a secure internet portal to which they have the passwordTherefore all documents are readily available to owners on a monthly basisAlso, we had to close-out a plex apartment complex which takes more time and much more accounting on our part to determine the monies due or owedIn this case it was more difficult in that the plex was in a neighborhood that is very transient, people moving In and out very frequentlyWe were not prepared for a salewithout proper noticeIn order to settle and bring a conclusion to this complaint, we will send the owner a check for $Although we do not feel that this is owed, we will do this in order to bring closureWe will not pay any other amount, such as cell phone calls which are free to all cell phone subscribers

Worst experience I have ever had Fridge (ice and water)took weeks to month to fix The worker dropped off the face of the planet, wouldn't return my calls or text When I called time2rent they told me how great he was instead of apologizing for the bad serviceThen the disposal stops working Guy comes out about weeks later finds a penny and shards of plastic in the disposal Naturally time2rent wants to charge us because they think we did it I put up a hell of a fight on it because of how bad the service has been but finally calmed down and hey the penny who knows it could of been ours so we are willing to pay the guy for his minutes of time Come to find out time2rent wants to bill us for $ This has to be the best paid maintenance worker alive, $an hour seems REALLY steep to meWe attempt calling every time leaving a voicemail After about the 7th call I finally tell them that if I don't get a call back I won't be paying rent That got thier attention and the guy incharge of hiring out repairs called my roommate He told my roommate that the guy stated he was there for minutes My roommate disputed this and we were told we would get a call back that evening with more detailsThe call never came So I emailed the guy in the morning and asked why the bill was so much since he failed to call us Advised him that my roommate said he was told they guy was there for minutes which is and asked him what times the guy is saying he was there The reply I got was "he is saying he took apart the disposal and extracted a penny and shards of plastic" Now, I'm really not sure how that even remotely answers my question so I gave up and asked for an itemized billing statement To which I got the following reply "Ok, I will see what I can as far as an invoice." How can a company legally charge someone without an invoice? My guess You can't The charge first appeared on our account on 10/and is still no resolved Not sure what kind of accounting system this place has since they don't keep invoices for repairs but I would guess it's an awful oneDO NOT RENT FROM THIS COMPANY!

Complaint #***-The repair took longer than the allotted time due to our vendors conflicting scheduleWe appreciate the tenant's patience in the matterWe are willing to compensate the tenant if there are any overages on their water bill do to the leak; provided we receive copies of
previous bills to comparePlease feel free to contact us if there are any questions or concerns.***

Mr*** actually contracted with another management company before his contract was up with usHe gave us no notice of any kind, and our management agreement clearly states that a day notice must be given in writing, and sent to us by certified mail, or in some written form in order to
terminate the management agreement There are penalties for early termination, clearly stated in writing in the management agreement, all of which Mr*** violated It is quite clear Mr *** Never read the agreement that he signed on four different occasions The management agreement also states with clarity that the non-refunded portion of the security deposits, and other identified fees would be retained by Time2RentHe again signed four different agreements with us, each stating the same thingAgain it is evident that Mr*** did not at any time read the contracts he signed, and now he is trying to negate the contracts because he didn't take the time to read what he signedHe also has a portal, to which every month is sent his statements, with clear and concise detail, and all charges are identifiedAlso any and all charges are included, along with complete detail of the amounts of all fees and security depositsIt is therefore gross negligence on the part of Mr*** that he was not interested enough in the contracts that he signed to read themMr*** should also read the law, and then he might know what he is talking about, because the laws that he is quoting he obviously is not familiar withI'm sure since he does not even read his contracts, he is certainly not a scholar of the lawThe only mismanagement here is on the part of Mr*** for not taking the time to understand the management agreement that the both of us entered into, and that plainly he has violated We attempted to settle things with Mr***, he agreed to settle, although we were not at fault in any way, now it appears that he is still not happy This is not surprising since he has a habit of not doing what he obligates himself to do

To whom this may concern:
Time2Rent is willing to offer MrsC*** $as a good faith settlement
Time2RentArizona
Phone:***
Fax:***

Upon move in, tenants are required to fill out and submit a mocheck list as stated on the lease signed by *** & *** *** 04/10/for property *** ** *** *** *** *** ** ***The lease specifically states (page section 9) "lessee consents to filling out a "move-in",
inspection form , and has inspected the premises, and property, and that they are, at the time of his lease in good order, safe, clean, in good repair, and in a tenantable condition." Tenants failed to do as instructedThe interior of the property including the carpets were professionally cleaned before *** & *** *** move in.
*** & *** *** were to have per their lease agreement and day notice, vacated the property 04/30/and return keys to the office of Time2Rent no alter than 05/01/We did not receive the keys to the property until 05/07/holding the tenants responsible for seven days of prorated rent in the amount of $Once keys are returned, the tenants surrender their right to the premises and are considered trespassing if they return to the propertyThe tenants entered the premises after reading keys and damaged the paint, requiring extra work to rectifyThe cost of which, they are additionally responsibleThe lease states "The refundable portion of the deposit will be returned to Lessee after surrender of the Premises and personal property thein a damage-free and clean condition, including professional carpet cleaning, with receipt." Receipt was not provided by *** & *** *** and the property was not in clean condition upon inspection as depicted by the pictures attached dated 05/07/We expect payment for the prorated amount of $and will consider the matter settled

every time I call them they dont answer during hours of operation if I do get ahold of them they say they will call me back and never do the only way to get them to do there job is to hold the rent from themand if you go in there office which I did weeks ago they have a sign saying that they have a A from the Revdex.com which they dont they are not a good company and I know this becouse I was in property managementthey also hire people to come to your huse that are eligals asked them to fix my toilet and they grouted the shower never fixed the toilet niether

We
are sending a $check to the [redacted], to reimburse them for carpet
cleaning that they performed at
"">[redacted] Ave.,
GilbertWe are sending them a money order, although the master bathroom carpet
was not cleaned, and was filthy dirty,' and they admitted that it had not been
cleanedIt cost us $to send a carpet cleaner all the way to Gilbert to
clean the master bathroomWe are not seeking that they pay for this, we are
sending them the $to bring this case to a close
Designated
Broker
Copy ofmoney
order Attached

I'm a single mother of 3 girls lives on ssi disability and since I moved in I've had problems with a.c in the hottest days of summer which took 3 times for them to come and fix then also took money that I had left from my last move to rent an hotel for 2 nights which they didn't believe me just with the lack of repairing should of been enough proof.then a water leak in a bathroom that wasn't fixed for 6 mth causing more money out of my fixed budget .then after 9 mths of living at this rental they send me with a letter stating I owe over 1,3900 for late charges which they were aware that I didn't receive my ssi check til the3 rd of each mth never missing a mths rent faithfully they assrured me at time of singing the lease that it wouldn't be a problem .now I've been without a working refigiator since Jan 2014 I've made dozen of calls also left work order ,messages I even talked to the receptionist she assured me that they would get it fixed or at least have management return my calls it's the last day of April and still not a working refrigerator. My lease is up and now they have sent me to court and are suing me for 1,95600 what a poor excuse of people that work a time 2 rent something need to be done for the people whom get scamed and don't got the means to fight them legally
.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until January 31, 2015  for the cheque in the amount of $411.49 to arrive to our home address [redacted]. If it does, will consider this complaint resolved.As a side note, we did give them the required 30 days notice via e-mail to Dan Manley. Find attached a copy of the e-mail sent on April 28, 2014. Regards,[redacted]

To whom this may concern:
A deposit refund of $487.50 was mailed to [redacted] June 20111, 2014 to her last known place of residence [redacted], reference check #[redacted]. Tenants are responsible for providing a forwarding address upon return or keys . We were unable to place stop...

payment at the time [redacted] contacted Time 2 Rent. [redacted] was advised to contact the local post office and then contact Time 2 Rent if the check was not located. We did not hear from [redacted] until several weeks later. Stop payment has been placed on the check as of 8/8/ 14. A new check was mailed 8/21114 to the address [redacted] , [redacted] provided by [redacted] along with an itemized statement of deductions .  [redacted] was charged for carpet cleaning due to some stains. She states the carpets were professionally cleaned though failed to provide a receipt as stated on the lease agreement; "The refundable portion of the deposit will be returned to lessee after surrender of the Premises and personal property there-in in a damage-free and clean condition, including professional carpet cleaning, with receipt, with normal wear and tear excepted."
Time 2 Rent [redacted] considers this matter resolved with no further action required.
Time2Rent[redacted] Phone: [redacted] 
Fax:###-###-####

I do not accept this response filed by Time2Rent almost 7 months after I filed the original complaint and still maintain that this company fraudulently withheld deposit money.  They maintain that they charged $600 to do touch up painting.  During the walk through with Time2Rent's...

maintenance they advised that they were submitting a $400 estimate for painting- explaining it was not for damages but rather for normal wear and tear due to us living at the property for 2.5 years.  I spoke with the individual who did the walk through with us after we had moved out and he told me he never did the painting and he assumed it was because it was not necessary to rent the house.  I also had the carpet professionally cleaned two days before we moved out.  we did not stain or damage the carpet in any way.  Any traffic patterns in the light colored carpet could only be normal wear and tear.  The fact that the house was occupied within a few weeks of us vacating it shows that the professional landscaping, cleaning and carpet cleaning left the house in rentable condition.  Time2Rent have had numerous similar complaints and count on tenants not taking the time and money to appeal.  I previously submitted receipts for the carpet cleaning to the Revdex.com.  I doubt that Mr. Manley has submitted similar bills for his alleged painting and cleaning for the property.  I respectfully request that this company not be allowed to claim a high Revdex.com rating based simply on a 2 paragraph response 7 months after I initially complained.

To whom this may concern:

A deposit refund of $487.50 was mailed to [redacted] June 20111, 2014 to her last known place of residence [redacted], reference check #[redacted]. Tenants are responsible for providing a forwarding address upon return or keys . We were unable to place stop...

payment at the time [redacted] contacted Time 2 Rent. [redacted] was advised to contact the local post office and then contact Time 2 Rent if the check was not located. We did not hear from [redacted] until several weeks later. Stop payment has been placed on the check as of 8/8/ 14. A new check was mailed 8/21114 to the address [redacted] , [redacted] provided by [redacted] along with an itemized statement of deductions .  [redacted] was charged for carpet cleaning due to some stains. She states the carpets were professionally cleaned though failed to provide a receipt as stated on the lease agreement; "The refundable portion of the deposit will be returned to lessee after surrender of the Premises and personal property there-in in a damage-free and clean condition, including professional carpet cleaning, with receipt, with normal wear and tear excepted."

Time 2 Rent [redacted] considers this matter resolved with no further action required.

Time2Rent[redacted] Phone: [redacted] 

Fax:###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until January 31, 2015  for the cheque in the amount of $411.49 to arrive to our home address [redacted]. If it does, will consider this complaint resolved.As a side note, we did give them the required 30 days notice via e-mail to Dan Manley. Find attached a copy of the e-mail sent on April 28, 2014. Regards,[redacted]

Upon move in, tenants are required to fill out and submit a move-in check list as stated on the lease signed by [redacted] & [redacted] 04/10/2013 for property [redacted]. The lease specifically states (page 2 section 9) "lessee consents to filling out a "move-in",...

inspection form , and has inspected the premises, and property, and that they are, at the time of his lease in good order, safe, clean, in good repair, and in a tenantable condition." Tenants failed to do as instructed. The interior of the property including the carpets were professionally cleaned before [redacted] & [redacted] move in. 

[redacted] & [redacted] were to have per their lease agreement and 30 day notice, vacated  the property 04/30/2014 and return keys to the office of Time2Rent no alter than 05/01/2014. We did not receive the keys to the property until 05/07/2014 holding the tenants responsible for seven days of prorated rent in the amount of $280.63. Once keys are returned, the tenants surrender their right to the premises and are considered trespassing if they return to the property. The tenants entered the premises after reading keys and damaged the paint, requiring extra work to rectify. The cost of which, they are additionally responsible. The lease states "The refundable portion of the deposit will be returned to Lessee after surrender of the Premises and personal property there-in in a damage-free and clean condition, including professional carpet cleaning, with receipt." Receipt was not provided by [redacted] & [redacted] and the property was not in clean condition upon inspection as depicted by the pictures attached dated 05/07/2014. We expect payment for the prorated amount of $280.63 and will consider the matter settled.

Mr. [redacted] actually contracted with another management company before his contract was up with us. He gave us no notice of any kind, and our management agreement clearly states that a 30 day notice must be given in writing, and sent to us by certified mail, or in some written form in order to...

terminate the management agreement.  There are penalties for early termination, clearly stated in writing in the management agreement, all of which Mr. [redacted] violated.  It is quite clear Mr.  [redacted] Never read the agreement that he signed on four  different occasions.  The management agreement also states with clarity that the non-refunded portion of the security deposits, and other identified fees would be retained by Time2Rent. He again signed four different agreements with us, each stating the same thing. Again it is evident that Mr. [redacted] did not at any time read the  contracts he signed, and now he is trying to negate the contracts because he didn't take the time to read what he signed. He also has a portal, to which every month is sent his statements, with clear and concise detail, and all charges are identified. Also any and all charges are included, along with complete detail of the amounts of all fees and security deposits. It is therefore gross negligence on the part of Mr. [redacted] that he was not interested enough in the contracts that he signed to read them. Mr. [redacted] should also read the law, and then he might know what he is talking about, because the laws that he is quoting he obviously is not familiar  with. I'm sure since he does not even read his contracts, he is certainly not a scholar of the law. The only mismanagement here is on the part of Mr. [redacted] for not taking the time to understand the management agreement that the both of us entered into, and that plainly he has violated.  We attempted to settle things with Mr. [redacted], he agreed to settle, although we were not at fault in any way, now it appears that he is still not happy.  This is not surprising since he has a habit of not doing what he obligates himself to do.

Complaint #[redacted]-The repair took longer than the allotted time due to our vendors conflicting schedule. We appreciate the tenant's patience in the matter. We are willing to compensate the tenant if there are any overages on their water bill do to the leak; provided we receive copies of...

previous bills to compare. Please feel free to contact us if there are any questions or concerns.[redacted]