Time2RentArizona.com

To whom this may concern:
Time2Rent is willing to offer Mrs. C[redacted] $300 as a good faith settlement.
 
Time2RentArizona
Phone:[redacted]
Fax:[redacted]

Regarding the property at [redacted] proper notice was never given to Time2Rent in writing that the property was for sale. We found out through a tenant in the 6 plex., then by telephone from the owner. Termination must be received in writing 30 days in advance per the management...

agreement. Monthly all copies of leases,applications,fees statements and any and all documents are available to owners on a secure internet portal to which they have the password. Therefore all documents are readily available to owners on a monthly basis. Also, we had to close-out a 6 plex apartment complex which takes more time and much more accounting on our part to determine the monies due or owed. In this case it was more difficult in that the 6 plex was in a neighborhood that is very transient, people moving In and out very frequently. We were not prepared for a salewithout proper notice. In order to settle and bring a conclusion to this complaint, we will send the owner a check for $411.49. Although we do not feel that this is owed, we will do this in order to bring closure. We will not pay any other amount, such as cell phone calls which are free to all cell phone subscribers.

To whom this may concern:[redacted] & [redacted] were provided the attached move-out calculation form, along with their refund of $304, which informs'them of the charges applied toward their deposit. They were also provided with pictures of the move-opt inspection...

upon their request (see attached). The lease signed by [redacted] & [redacted] fot property [redacted] clearly states "The refundable portion of the deposit will be returned to Lessee after surrender of the Premises and personal property there-in in a damage-free and clean condition.. "Tenants are to submit a move-in checklist for/if any preexisting damage upon move in to the property. We did not receive a move-in checklist from [redacted] & [redacted]. Tenants are not required to be present at the inspection once they have surrendered keys to the property but are welcomed to do so if they simply request it in writing. Time2Rent Arizona recognizes the importance of having a good standing relationship with the Revdex.com and hopes the information provided brings this complaint to a close. Best regards, Time2RentArizona

Review: We vacated [redacted] in Gilbert on 1/12/14. On 1/11/14 we had the carpets professionally cleaned, and we verified that there were no carpet blemishes of any kind in all 3 bedrooms. I sent a copy of the carpet cleaning invoice to [redacted] Kowan via email on 1/14/14. When we received our security deposit in the mail on 1/24/14, we found that $200 had been withheld for carpet cleaning. I contacted [redacted] by phone on 1/27/14 and asked why we were charged $200 for carpet cleaning that was not necessary. She acknowledged that she had received the invoice via email but did not give me an answer as to why this was withheld from the deposit, and she alluded to the fact that the cleaning may not have actually been done, in which case I would get the $200 back. I sent [redacted] an email on 1/28/14 asking what the status was on this issue and received no response. I've tried calling for [redacted] multiple times since then and have only gotten voicemail. I left a voicemail on [redacted]'s phone, and also a voicemail at the main line, and have received no response. I attempted to contact [redacted], and he called me back but did not have any information on this issue, but said that he would have [redacted] contact me. I have heard nothing back.

At this point it appears likely that the carpet cleaning was never done, and that I am due my $200.Desired Settlement: I would like the $200 that was withheld from our security deposit for carpet cleaning that never was performed.

Business

Response:

We

are sending a $200.00 check to the [redacted], to reimburse them for carpet

cleaning that they performed at [redacted] Ave.,

Gilbert. We are sending them a money order, although the master bathroom carpet

was not cleaned, and was filthy dirty,' and they admitted that it had not been

cleaned. It cost us $200.00 to send a carpet cleaner all the way to Gilbert to

clean the master bathroom. We are not seeking that they pay for this, we are

sending them the $200.00 to bring this case to a close.

Designated

Broker

Copy ofmoney

order Attached

Review: I asked the rental company to come repair my fence in July 2012. They sent a couple guys out to look at it and they said they would turn in their estimate for the costs. I've never heard anything more about it. I let it go, if they didn't care about it, then neither did I. Well, on 11/1 I received a violation notice from the [redacted] regarding the fence. I forwarded it to [redacted] at Time2Rent, her receptionist verified she received it. On 11/8 still no repairs and I received a 2nd notice. I called [redacted] and asked her if she received the faxed copy of my notice (I already knew she had, since the receptionist verified it for me). She told me she didn't know if she got it, and she "vaguely" remembered the conversation about it 10 days prior. Today, 11/16 I received a 3rd violation. I'm constantly going around and around with this company. I opened a complaint last year because it took 7 months for them to repair the roof. I just need someone to help me get this fixed.Desired Settlement: To get this fence fixed so I stop getting notices from the City.

I am still trying to figure out why nobody from Time2RentAZ has not contacted me as I got charged $301.98 for a clogged sink in the kitchen which states in the lease agreement as under Maintenance/Repair as "normal wear and tear". Aside from that, we were never notified nor did we authorize the charge but they posted it to our account anyway. So when I tried to pay my rent online, the additional fee was already added and therefore I was unable to pay the entire amount online and had to drive down to the office to hand in the check personally, only to find that the office was closed after 1pm on New Year's Eve. No voicemail, no notification as I thought they were open all day (regular business hours M-F 8a-5pm)! I've been emailing updates since and no response.

I'm very frustrated with this company and I made the mistake by renewing the lease with them as I thought they were a decent property management, but I was proved wrong otherwise.

Review: Simply they are with holding aprox. $1800.00 of rent deposit with out showing proper explanation of supposed damaged. I have pictures showing that what I was charged was incorrectly and now im being taken advantage of by a large company that will not field my calls or return them. This company never completed an inspection to my rental property until after I was asked to move due to the owners wish to sell.Desired Settlement: I want a detailed explanation of repairs and receipts of contractors that completed repairs and I also want an explanation of the unreturned deposit made to the city of El Mirage for the water and trash removal, simply put I just want my money returned. before I'm forced start the legal process.

Business

Response:

To whom this may concern:[redacted]- [redacted] & [redacted] were provided the attached move-out calculation form, along with their refund of $304, which informs'them of the charges applied toward their deposit. They were also provided with pictures of the move-opt inspection upon their request (see attached). The lease signed by [redacted] & [redacted] fot property [redacted] clearly states "The refundable portion of the deposit will be returned to Lessee after surrender of the Premises and personal property there-in in a damage-free and clean condition.. "Tenants are to submit a move-in checklist for/if any preexisting damage upon move in to the property. We did not receive a move-in checklist from [redacted] & [redacted]. Tenants are not required to be present at the inspection once they have surrendered keys to the property but are welcomed to do so if they simply request it in writing. Time2Rent Arizona recognizes the importance of having a good standing relationship with the Revdex.com and hopes the information provided brings this complaint to a close. Best regards, Time2RentArizona

Worst experience I have ever had. Fridge (ice and water)took 3 weeks to 1 month to fix. The worker dropped off the face of the planet, wouldn't return my calls or text. When I called time2rent they told me how great he was instead of apologizing for the bad service.
Then the disposal stops working. Guy comes out about 2 weeks later finds a penny and shards of plastic in the disposal. Naturally time2rent wants to charge us because they think we did it. I put up a hell of a fight on it because of how bad the service has been but finally calmed down and hey the penny who knows it could of been ours so we are willing to pay the guy for his 20 minutes of time. Come to find out time2rent wants to bill us for $120. This has to be the best paid maintenance worker alive, $360 an hour seems REALLY steep to me.
We attempt calling every time leaving a voicemail. After about the 7th call I finally tell them that if I don't get a call back I won't be paying rent. That got thier attention and the guy incharge of hiring out repairs called my roommate. He told my roommate that the guy stated he was there for 90 minutes. My roommate disputed this and we were told we would get a call back that evening with more details.
The call never came. So I emailed the guy in the morning and asked why the bill was so much since he failed to call us. Advised him that my roommate said he was told they guy was there for 90 minutes which is false and asked him what times the guy is saying he was there. The reply I got was "he is saying he took apart the disposal and extracted a penny and shards of plastic". Now, I'm really not sure how that even remotely answers my question so I gave up and asked for an itemized billing statement. To which I got the following reply "Ok, I will see what I can as far as an invoice.". How can a company legally charge someone without an invoice? My guess. You can't. The charge first appeared on our account on 10/17 and is still no resolved. Not sure what kind of accounting system this place has since they don't keep invoices for repairs but I would guess it's an awful one.
DO NOT RENT FROM THIS COMPANY!

I'm a single mother of 3 girls lives on ssi disability and since I moved in I've had problems with a.c in the hottest days of summer which took 3 times for them to come and fix then also took money that I had left from my last move to rent an hotel for 2 nights which they didn't believe me just with the lack of repairing should of been enough proof.then a water leak in a bathroom that wasn't fixed for 6 mth causing more money out of my fixed budget .then after 9 mths of living at this rental they send me with a letter stating I owe over 1,3900 for late charges which they were aware that I didn't receive my ssi check til the3 rd of each mth never missing a mths rent faithfully they assrured me at time of singing the lease that it wouldn't be a problem .now I've been without a working refigiator since Jan 2014 I've made dozen of calls also left work order ,messages I even talked to the receptionist she assured me that they would get it fixed or at least have management return my calls it's the last day of April and still not a working refrigerator. My lease is up and now they have sent me to court and are suing me for 1,95600 what a poor excuse of people that work a time 2 rent something need to be done for the people whom get scamed and don't got the means to fight them legally

.

Review: We rented a home from Time 2 Rent for 1 year. The entire time we rented the home they we a horrible management company. Service calls took weeks to get resolved, IF they were resolved at all. The continually used the same man for all of our service needs, whether it was plumbing, electrical and everything else. He can't speak English and always had to bring another man along with him to translate.

We moved out on April 30th. We met with a man named [redacted] to do our final move out inspection on May 6th. He went through the house multiple times checking everything in it. The house was extremely clean.

We had a professional cleaning company come to clean it and we also had the carpets professionally clean (per the contract). The backyard and front yard landscaping was left in the same condition it was found in.

When [redacted] was finished, his report said the ONLY thing we would be charged for would be (2) sets of blinds that had been damaged and the fee would be $100. There were a few spots that needed to be painted where we had done SMALL drywall repair.

He put a lock box on the house and gave us the lock box code. He gave us permission to come into the house and finish the painting and said WE WOULD NOT be charged for painting.

He used the words "RENT READY".

While we were in the house, (me, [redacted] and a man named [redacted] who came to be my witness) [redacted] called the [redacted] (who works for Time 2 Rent) and told him we would be finishing a couple things and NOT to send out vendors until he called me. I was told I would hear from him by Friday

I went back into the house and painted Wednesday May 7th. When I went back Friday May 9th to check and make sure it all matched and looked right Time 2 Rent had the same man there with his wife and daughter working on the house.

By Monday May 12th we still had not heard from anyone from Time 2 Rent. [redacted] called and left a message and I also called and left a message.

By Friday May 16th we still had not had any return phone calls. I had left 3 more messages throughout the week.

Friday afternoon I finally got to talk to [redacted], the receptionist, who proceeded to tell me over and over there was nothing she could do and "had to look into it".

May 21st I received a letter in the mail stating

That out of the Security deposit owed to us $896.25 we would receive NOTHING.

The charged us

$91.25 painting

$175.00 Blinds

$210.00 Power Wash

$210.00 Janitorial

$210.00 Landscaping

The entire thing is a joke. We were lied to repeatedly by multiple people from Time 2 Rent and our phone calls concerning the issue were never returned.

There is no reason we should be charged for the power wash, the janitorial, or the landscaping. We were told the charge was $100 for the blinds.

I will pay the painting charge of $91.25 because the paint I bought and painted with did not match and it needed to be redone. I will pay the $100 I was told was the fee for broken blinds.

When I move out of a house and it's perfectly clean, I expect my refund.

When they use the same man to come in a trim 2 trees out front and his wife to sweep the floor, I WILL NOT PAY HIM $630.Desired Settlement: I want an explanation of charges.

I expect a reason for the billing changes.

I expect my security deposit back of $705.00 that is honestly and deservingly owed to us.

Business

Response:

Upon move in, tenants are required to fill out and submit a move-in check list as stated on the lease signed by [redacted] & [redacted] 04/10/2013 for property [redacted]. The lease specifically states (page 2 section 9) "lessee consents to filling out a "move-in", inspection form , and has inspected the premises, and property, and that they are, at the time of his lease in good order, safe, clean, in good repair, and in a tenantable condition." Tenants failed to do as instructed. The interior of the property including the carpets were professionally cleaned before [redacted] & [redacted] move in.

[redacted] & [redacted] were to have per their lease agreement and 30 day notice, vacated the property 04/30/2014 and return keys to the office of Time2Rent no alter than 05/01/2014. We did not receive the keys to the property until 05/07/2014 holding the tenants responsible for seven days of prorated rent in the amount of $280.63. Once keys are returned, the tenants surrender their right to the premises and are considered trespassing if they return to the property. The tenants entered the premises after reading keys and damaged the paint, requiring extra work to rectify. The cost of which, they are additionally responsible. The lease states "The refundable portion of the deposit will be returned to Lessee after surrender of the Premises and personal property there-in in a damage-free and clean condition, including professional carpet cleaning, with receipt." Receipt was not provided by [redacted] & [redacted] and the property was not in clean condition upon inspection as depicted by the pictures attached dated 05/07/2014. We expect payment for the prorated amount of $280.63 and will consider the matter settled.

Review: I have not had an operating stove in 4 weeks and have not had an operating refrudgerator in 2 weeks. Both of these are covered in my lease. I've submitted several requests through the site, left voicemails, and sent emails. A service request has been closed out without repair.Desired Settlement: I want new appliances delivered and installed immediately and a negative reporting on the Revdex.com website.

I had put in an online app for a home we were interested in as we are relocating and never so much as received a phone call or anything from these people. It is quite obvious they don't care and as far as helping, yeh right! It seems to me that they don't care, they will get paid either way, it just ticks me off that people are this inconsiderate and now the house we wanted is gone and I turned down other opportunities in the mean time. You know what they say about Karma and I hope whoever is responsible gets theirs!!

Review: Time2Rent used to manage our rental property located at [redacted] The property was sold in May 2014. Proper notice was given to the management company, as well as a request to provide a closing statement. Numerous e-mails and voice mail messages were left for [redacted] Most of them were totally ignored. Finally, during the month of October we were able to access the portal and see our final statement for the period from Sep 23, 2014 to October 15, 2014. According to such statement, Time2Rent owes us some money.

Again, several e-mails were sent and phone messages were left on both[redacted] and[redacted] voice mails. We never received any reply. Finally, on November 18th I placed a call and talked with [redacted] (company owner) who told me that I had to call [redacted]. I called [redacted] the same day and left another message asking if the cheque had been mailed or not. Again, there was no reply.

Our rental property was sold in May, why does it take so long to produce a final statement and send us the cheque?Desired Settlement: All we want is the refund cheque in the amount indicated on the final statement of account ($411.49) plus a reasonable amount to compensate us for the phone calls and the stress associated with our collection efforts ($200 seems a very reasonable amount)

Business

Response:

Regarding the property at [redacted] proper notice was never given to Time2Rent in writing that the property was for sale. We found out through a tenant in the 6 plex., then by telephone from the owner. Termination must be received in writing 30 days in advance per the management agreement. Monthly all copies of leases,applications,fees statements and any and all documents are available to owners on a secure internet portal to which they have the password. Therefore all documents are readily available to owners on a monthly basis. Also, we had to close-out a 6 plex apartment complex which takes more time and much more accounting on our part to determine the monies due or owed. In this case it was more difficult in that the 6 plex was in a neighborhood that is very transient, people moving In and out very frequently. We were not prepared for a salewithout proper notice. In order to settle and bring a conclusion to this complaint, we will send the owner a check for $411.49. Although we do not feel that this is owed, we will do this in order to bring closure. We will not pay any other amount, such as cell phone calls which are free to all cell phone subscribers.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until January 31, 2015 for the cheque in the amount of $411.49 to arrive to our home address [redacted]. If it does, will consider this complaint resolved.As a side note, we did give them the required 30 days notice via e-mail to Dan Manley. Find attached a copy of the e-mail sent on April 28, 2014. Regards,[redacted]

Review: Renting a house with Time2rent as property management. Have had a busted pipe in the yard leaking. Request for

repair was put in on 5/9/15. I have emailed and called the office countless time, even text them pictures of the leak,

yet no one has been dispatched to repair.Desired Settlement: Id like the repairs made, and the overage of the water bill from the leak taken out of the rent owed for this month.

Business

Response:

Complaint #[redacted]-The repair took longer than the allotted time due to our vendors conflicting schedule. We appreciate the tenant's patience in the matter. We are willing to compensate the tenant if there are any overages on their water bill do to the leak; provided we receive copies of previous bills to compare. Please feel free to contact us if there are any questions or concerns.[redacted]

every time I call them they dont answer during hours of operation if I do get ahold of them they say they will call me back and never do the only way to get them to do there job is to hold the rent from them. and if you go in there office which I did 2 weeks ago they have a sign saying that they have a A from the Revdex.com which they dont they are not a good company and I know this becouse I was in property management. they also hire people to come to your huse that are eligals asked them to fix my toilet and they grouted the shower never fixed the toilet niether.

Review: Moved out of a house that I rented through Time 2 Rent towards the beginning of June. Before I turned in my keys, I made sure that I completed anything necessary to leave the house in perfect condition. My family and I repainted the house, not a touch up, repainted the entire household with the same original colors provided when we moved in. We repainted the base boards, stairwell railings, doors, walls and ceilings if needed. I also hired a professional carpet cleaning company to come in and clean the carpets in the home, however we could not get to one room and I knew off hand that my security deposit may be deducted for that one room but I was ok with that because it was just one, small room. I took pictures of that room that appeared to have two stains but nothing a regular carpet clean couln't get out. As for the rest of the house, it had a general clean becasue that was all it needed. Yard was maintenanced as well as any and all cosmetic repairs inside and out of the house, if a wall needed to be patched and textured it was done and then painted over. Again, I took final pictures of the house and feel that I left it in great shape, only thing I knew for sure the company would have to go in and fix was the one room we didn't get cleaned. I turned in my keys to an address given by [redacted] who works for Time 2 Rent in the accounting department and when I spoke to her she did not ask me for a forwarding address, or tell me that I needed to provide any receipts or paid invoices that I had aquired during my move out process. I waited a week before I called to follow-up with Time 2 Rent about my move-out statement and concerns regarding my security deposit. When I contacted Time 2 Rent, I again came in contact with [redacted] from the accounting department. I informed her of my situation and who I was and she stated that she had sent out a move out statement to household we had just moved out of with the company and that my refund check was sent there as well. I asked [redacted] why would you send a statement and a check to address I no longer reside at, I do not have mail keys to check that mail and even if I did I wouldn't because someone else may live there already! She stated she understand and will send out another statement to my current address and request a stop payment on the check so that she can issue another one and that would be sent to my current address as well. I gave [redacted] my new and current address so that she may send these items to me. Before we ended the call, I asked [redacted] if she could give me the total amount of my refund and she said yes it is for $487.50 (I believe), I asked her why was the amount so low because my original security deposit was in the amount of $787.50. She stated I was charged $300 for carpet cleaning and that was it. I told [redacted] that I felt that was a lot for a carpet clean and that I had already paid to have the carpets cleaned except for one area and I don't feel that the one area is worth $300 in carpet cleaning. I told her I can provide her with a receipt and if I do so can she adjust my refund amount, she stated yes but she would have to talk to the maintenance supervisor as well. I said that is fine, I would like to speak to him to, could you please have him call me so that we can discuss this issue, she said yes. We went over my new address and contact number before hanging up so that she can send out the statement and the new check. She confirmed my number so that she or the maintenance supervisor will call me back to revised the $300 carpet charge and if so they will send out another check. That was the end of our 1st phone conversation. About two weeks went by and I haven't heard from Time 2 Rent, no final statement had been sent to my new address or refund. I called [redacted] again and go no answer so I left her a voicemail. This took place about two more times, and still not response, no final statment, no refund check and still haven't heard from the maintenance supervisor about the $300 carpet cleaning charge. Now we are going on week 4, one month and still no response. I left a very detailed message to [redacted] which stated that I moved out June 2nd of 2014 from their listing located on [redacted] and have not received a move out statement or the check that the company stated I would be receiving for my security deposit refund. I stated in the voicemail that by [redacted] law the company has 14 days after the tenant has moved out to return the tenant's security deposit, with an itemized statement of deductions and your company has failed to do so. I asked that someone contact me as soon as possible leaving my contact number and the next day I received a call from [redacted]. She stated that her boss would not allow her to put in a stop payment on the check that was sent out and that I needed to contact the local post office to see if any mail sent to my past address was being held there. I was upset when she told me that and asked her does her boss realize you only have 14 days to provide me with my refund and final statment and if you fail to do so I have the right to request 3 times the original refund amount. She didn't say much, just repeated that I check the post office and if its not there to give her a call back. I asked her about her maintenance supervisor because I still haven't been contacted by him and she stated she was not sure why and will make sure she contacts him and gets back to me. I agreed to going to the post office to look for my check and that if it was not there would her boss then re-issue an new one, she stated yes. I asked her what happened to my final statement because even though you can't re-issue me a check, you stated you would send me the final statement and I still haven't received that. She said she wasn't sure why but she would make sure I get one. I siad ok and that was the end of that conversation. I went to the post office assigned to that house address and they didn't have any mail there for me, I called [redacted] to let her know and I also requested that I talk to her boss personally and still requested to talk to the maintenance supervisor and she asked me what contact number I would like to be contacted at (again) and I gave it to her, I reminded [redacted] that regardless of the phone conversations we have had, it seems to me that you forget who I am and my situation and it has been more than 14 days after my move out and still no final statement or refund. She said she will make sure that someone will contact me to resolve this issue, its been two days now and I am not willing to wait any longer. It has been two months and I should not have to wait this long for even a statement in the mail from [redacted], [redacted] to [redacted], [redacted]. I should not have to wait this long for a call back from a maintenance supervisor, accountant or supervisor. I am very unhappy with their services and would not rent from this company again or recommend any family or friends to do so either.Desired Settlement: I am still requestion my original refund amount as well as a revised statement for the $300 carpet clean, I feel that I am entitled to ask for three-times the original amount refunded to me and I expect someone to contact me to discuss this matter. I have not contacted the [redacted] Landlord/Tenant Act but am willing to do so within the next 7 business days if I do not receive a response from someone who represents Time 2 Rent.

Business

Response:

To whom this may concern:

A deposit refund of $487.50 was mailed to [redacted] June 20111, 2014 to her last known place of residence [redacted], reference check #[redacted]. Tenants are responsible for providing a forwarding address upon return or keys . We were unable to place stop payment at the time [redacted] contacted Time 2 Rent. [redacted] was advised to contact the local post office and then contact Time 2 Rent if the check was not located. We did not hear from [redacted] until several weeks later. Stop payment has been placed on the check as of 8/8/ 14. A new check was mailed 8/21114 to the address [redacted], [redacted] , [redacted] provided by [redacted] along with an itemized statement of deductions . [redacted] was charged for carpet cleaning due to some stains. She states the carpets were professionally cleaned though failed to provide a receipt as stated on the lease agreement; "The refundable portion of the deposit will be returned to lessee after surrender of the Premises and personal property there-in in a damage-free and clean condition, including professional carpet cleaning, with receipt, with normal wear and tear excepted."

Time 2 Rent [redacted] considers this matter resolved with no further action required.

Time2Rent[redacted] Phone: [redacted]

Fax:###-###-####

I have not had 1 good experience with this company. They are extremely curt and rude whether you are speaking to them over the phone or through email. The only time I got a resolution was when I actually spoke to the OWNER of the property we are renting. We have never had any problems with the owner as our landlord, we never complained and he never complained. Then he wanted to start traveling in his retirement so he hired Time2RentArizona.com and they have been horrible. As soon as they were hired, they have been after us for more money. They do not have any professionalism and they do not know how to treat customers. DO NOT RENT FROM THIS COMPANY.

Review: We rented a property which Time 2 Rent managed for 2.5 years. We rented for one year with them and signed a second lease for 18 months. When we decided that we would not renew we gave proper written notice (through the property management website) as required by our lease. We received a letter from your company explaining what we needed to clean and to assure that we fulfilled these requirements- and left it much more than the "broom swept clean" standard- we hired professionals to assist in both cleaning the home ([redacted]) and doing the landscaping ([redacted]). Also, as the lease required- we had the carpet professionally cleaned by [redacted] within 30 days of our move-out day; we had the carpet in the entire house cleaned on Friday, May 22, 2015 and had them return to re-do some areas on Saturday, May 30, 2015. Both of these receipts were provided during our walk through of June 1, 2015.(Photcopies were also emailed to the owner, [redacted], on July 10, 2015). Cell phone records support that on Wednesday, May 27, 2015 at 9:46 AM I contacted the offices of Time2Rent AZ and left a message, requesting to be present at the walk- through so any deficiencies could be pointed out to us and if possible, quickly repaired. In my message, I requested that I be called to schedule this and my call was returned that same day at 1:26 PM. I believe I spoke with [redacted]. During that conversation, for the convenience of Time2Rent employees, a walk through was scheduled for the following Monday (June 1st) and I was told I would receive a call from the employee I would be meeting. I want to be clear that we would have been more than happy to do the walk through on the weekend but Time2Rent staff did not desire to do that. I asked [redacted] if I should drop the keys and carpet cleaning receipts at the office on Sunday and she informed me that I should turn in the keys and the carpet cleaning receipts at the time of the walk through and I did not need to bring them to the office on Sunday.When I had not received that call by Monday morning (June 1st) I sent an email to [redacted] ([redacted].[redacted]) at 9:51 AM. At 10:00 AM I received a phone call from [redacted] (###-###-####), a maintenance worker who apparently works for your company as he was doing the walk through. We arranged to meet at the house at [redacted] at 4:00 PM. At 3:31 PM, I received a call from [redacted] advising that he was running late, explaining he was delayed at a property in [redacted]. We met at the property at approximately 4:30 PM.Accompanying [redacted] was his son (appeared to be in his late teens). The walk through was conducted and at the conclusion [redacted] expressed to me that this was a first for him- that the rental property needed no repairs. He stated it needed some painting but he said nothing above what you would expect for a home that had been rented for 2.5 years. He did point out above the fireplace that there was an area where paint did not match. I told him that we wanted to be diligent so we patched up some small holes and when we went to the garage to get the can to paint we found the paint was dried up. I said that we took the lid to [redacted] where the paint was purchased and got another quart of the same color and painted the spot. Because the paint was 2.5 years newer it was a brighter shade and didn't match exactly. I said the paint was in the garage and I could get it and paint that entire small area. He told me not to worry about it as it was such a small area and there was additional painting needed due to normal wear and tear to get the house move in ready. I saw him write down $400 and when I protested he said that was not the damage but what he would charge, again just for painting as the house had been lived in and paint needed touched up. He assured me the house was in great shape and he saw nothing we had caused or should be charged for. Never was there any mention of damage to the carpet and I provided him with the previously discussed receipts, along with the keys and garage remotes.

After this discussion I was shocked to receive a check from Time2RentArizona with only $631.25 of the $1421.25 security deposit returned. Two statements were included. The first, that was titled, “Move Out Calculation” noted $1421.25 security deposit with $600.00 noted under “Deductions From Security Deposit” for “Painting” noting, “Touch-up does not match.” It showed a total refund of $821.25 with a date of 06/02/2015. The second was also entitled, “Move Out Calculation,” and it showed a security deposit of $821.25 with $190.00 noted under “Deductions From Security Deposit” for “Carpet Cleaning”. This sheet now showed a total refund due of $631.25. There was no explanation of what further carpet cleaning was needed beyond what I had already provided receipts for.It is unreasonable to believe that after 2.5 years of occupancy that some painting of the most used areas would not be required – just as normal wear and tear. Again, this is not damage but, normal wear and tear. I did observe [redacted] prepare a form he said was for Time2Rent which was for painting for $400.00 – primarily for this normal wear and tear but, also for a few areas where paint did not match up. Again, I offered to paint those few areas- the only one pointed out to me was immediately above the fireplace. This would have taken me 10 minutes. He said it was not necessary as they would just do it as part of the touch up. Never was there any mention of the carpet being damaged which is what I assume is being alleged as I provided receipts for carpet cleaning. Your representative at the walk through assured me the house was left in perfect condition. What is the point of doing a walk through- as required by Arizona law- if not to inform the tenant of the problems that may cause them to lose their deposit. I was informed of no problems. Furthermore, I have spoken with [redacted], who it turns out is a contractor for Time 2 Rent. He says he was never called to pain the property and said it was not very bad so he assumes it was rented without it being painted. In any event, I find it incredulous that Time 2 Rent would pay someone else $600 to repaint the property (the amount deducted from our deposit) which was MORE then [redacted] had said he would charge the company to paint it to cover normal wear and tear on a 3000 sq foot property. There was also no explanation of damage to the carpet and since it is not itemized on the deductions from the deposit I assume that they are handling it as if I had not fulfilled the terms of the lease- which I did.

I emailed this same information to Time2Rent on June 25, 2015 and received a response on June 26, 2015 from [redacted] asking that I give him time to look into this matter. Since then, in spite of repeated calls and emails, I have received no response on my complaint. For 2.5 years I was a conscientious tenant and went above and beyond to return the house in better condition than when I had received it. I am only asking they return property that rightfully belongs to myself and my husband.Desired Settlement: We are requesting the return of $790 withheld from our security deposit. We were charged an excessive amount for painting with claims that it was due to paint not matching when this was only a small area. Any painting done to this house after 2.5 years of tenancy would be normal wear and tear. We were also charged $190 for carpet cleaning when I have a receipt showing that the carpet was cleaned less than 9 days before the lease expired. I have photos of the property to show that it was left in a clean state and there is no itemized damage to the carpet noted.

Consumer

Response:

I do not accept this response filed by Time2Rent almost 7 months after I filed the original complaint and still maintain that this company fraudulently withheld deposit money. They maintain that they charged $600 to do touch up painting. During the walk through with Time2Rent's maintenance they advised that they were submitting a $400 estimate for painting- explaining it was not for damages but rather for normal wear and tear due to us living at the property for 2.5 years. I spoke with the individual who did the walk through with us after we had moved out and he told me he never did the painting and he assumed it was because it was not necessary to rent the house. I also had the carpet professionally cleaned two days before we moved out. we did not stain or damage the carpet in any way. Any traffic patterns in the light colored carpet could only be normal wear and tear. The fact that the house was occupied within a few weeks of us vacating it shows that the professional landscaping, cleaning and carpet cleaning left the house in rentable condition. Time2Rent have had numerous similar complaints and count on tenants not taking the time and money to appeal. I previously submitted receipts for the carpet cleaning to the Revdex.com. I doubt that Mr. Manley has submitted similar bills for his alleged painting and cleaning for the property. I respectfully request that this company not be allowed to claim a high Revdex.com rating based simply on a 2 paragraph response 7 months after I initially complained.

Business

Response:

To whom this may concern:Time2Rent is willing to offer Mrs. C[redacted] $300 as a good faith settlement. Time2RentArizonaPhone:[redacted]Fax:[redacted]

Review: Time2Rent poorly managed 4 rental properties from June 2013 through June 2014. On May 27, 2014, pursuant to the terms of each of the management agreements, I chose not to renew the management agreements in compliance with the provisions of the agreements. I sent Time2Rent, via certified mail, a written 30 day notice of intent to not automatically renew the management agreements and instead have the agreements terminate on their natural expiration date of June 30, 2014. On June 30, 2014 the term of the contract had been fulfilled by both myself and Time2Rent.

On July 23, 2014, Time2Rent charged me $600.00 for cancellation fees: $150.00 for each of the 4 properties. These fees would only apply if I canceled the contract prior to its natural expiration date, which I did not. I let Time2Rent know that I would not renew the agreement per the provisions of the contract and within the 30 days, per the agreement. They unethically, and willfully kept $600 from funds deposited in their trust accounts. They are now refusing to return this money.

Also each of the tenants of the the 4 properties had submitted to Time2Rent a security deposit, 25% of which was non-refundable to the tenant to be used for cleaning after the tenant vacated. Two of the tenants also submitted a $100 pet deposit, non-refundable to the tenant, to be used for any additional damage caused by pets. Time2Rent has failed to return all of the monies for the deposits. What Time2Rent has returned to me has not been accompanied by a list of the tenant security obligations as required by law. The return of monies has been an accounting nightmare. Time2Rent did not return the monies into the appropriate checking accounts for each of the rentals. Instead they grouped deposits into one checking account. I have no idea which deposits in the account go with which rentals. All I do know is that if I add up the total security deposits by the tenants they do not match what Time2Rent returned to me.

On Friday, July 25, 2014, I called Time2Rent to discuss the reimbursement of deposits. At first [redacted] told me Time2Rent keeps 25% of the security deposits. This would make sense if Time2Rent was managing the property when a tenant vacated. The 25% of the security deposit would be used to clean the property. But, none of the tenants vacated during the time Time2Rent managed the properties and Time2Rent did not clean any of the properties. It does not make sense for Time2Rent to keep cleaning fees when they are not cleaning the property. Mr. [redacted] finally conceded and said that he would send me back all of the tenants security deposits in full.

As of August 13, 2014 this has not happened and I am still owed $1,150 in security deposits.

Time2Rent has engaged in financial mismanagement, gross negligence and willful misconduct under the property management agreement. Time2Rent's lack of response, and failure to return phone calls has put an undue burden on myself and my tenants during the tenure of the agreement. Mr. [redacted] and Time2Rent have failed to work diligently to resolve this dispute and have ignored requests to return the money entrusted to him by the tenants.

I believe Time2Rent is also in violation of several [redacted] under [redacted]Desired Settlement: Return of $600 in cancellation fees.

Return of $1,150 in outstanding tenant security/cleaning/pet deposits.

A full return of all management fees paid to Time2Rent during the management agreements in the amount of $2,100.

I would like a total of $3,850 returned.

Business

Response:

Mr. [redacted] actually contracted with another management company before his contract was up with us. He gave us no notice of any kind, and our management agreement clearly states that a 30 day notice must be given in writing, and sent to us by certified mail, or in some written form in order to terminate the management agreement. There are penalties for early termination, clearly stated in writing in the management agreement, all of which Mr. [redacted] violated. It is quite clear Mr. [redacted] Never read the agreement that he signed on four different occasions. The management agreement also states with clarity that the non-refunded portion of the security deposits, and other identified fees would be retained by Time2Rent. He again signed four different agreements with us, each stating the same thing. Again it is evident that Mr. [redacted] did not at any time read the contracts he signed, and now he is trying to negate the contracts because he didn't take the time to read what he signed. He also has a portal, to which every month is sent his statements, with clear and concise detail, and all charges are identified. Also any and all charges are included, along with complete detail of the amounts of all fees and security deposits. It is therefore gross negligence on the part of Mr. [redacted] that he was not interested enough in the contracts that he signed to read them. Mr. [redacted] should also read the law, and then he might know what he is talking about, because the laws that he is quoting he obviously is not familiar with. I'm sure since he does not even read his contracts, he is certainly not a scholar of the law. The only mismanagement here is on the part of Mr. [redacted] for not taking the time to understand the management agreement that the both of us entered into, and that plainly he has violated. We attempted to settle things with Mr. [redacted], he agreed to settle, although we were not at fault in any way, now it appears that he is still not happy. This is not surprising since he has a habit of not doing what he obligates himself to do.

Review: I have not received all of the money owed to me after my lease was up in March 2015. Time 2 Rent does not return phone calls or messages in order to resolve this issue. I have been to the office a few times and I am told the person I need to speak with is not in the office, and that they will call me. I have yet to receive a call from them. I was given notice to vacate the property on February 6, 2015. I then had until March 7, 2015 to vacate. Notice should have been given according to my lease terms which was the first day of the month. Due to not getting proper notice, I paid my rent for February before receiving the notice. This did not allow me to use my last months rent that Time 2 Rent was holding. They then proceeded to charge me for items which were unnecessary. Such as trash and debri removal and janitorial services just to name a few. There was no trash or debris left on the property and all janitorial services were done before vacating the property. I lived in that home for 4 years so of course there was some natural wear and tear, but not to the extent they portrayed it to be. I also had to pay for the water deposit in which has not been returned either. My last months rent was given upon moving in for $824. I also paid an $800 security deposit and $230 water deposit. For a total of $1854. I only received a check for $304. My last months rent amount should not have been used for any move out expenses other than to pay for the last month of rent. The security deposit should have been used for that, however Time 2 Rent decided to use both the last months rent and security deposit to cover the total deductions of $1320. I do not believe that they run their business in a very professional manner. They are rude, disrespectful, and dishonest. I would not recommend anyone do business with them.Desired Settlement: I would like Time 2 Rent to return $534 to me. $304 for the amount they initially refunded, plus $230 for the water deposit. I did not cash the $304 check when initially issued due to not accepting the amount since it was not the total amount owed.

$824 Last months rent

+$800 Security deposit

+$230 Water deposit

=$1854 Total that Time 2 Rent had on hold

$1854

-$1320 Deductions for move out from Time 2 Rent

=$534 Should have been returned