Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintTrying to contact the fraud departments of Experian, Transunion and Equifax is a time-consuming nightmare.I have a fraud ? alert and a security freeze on all reportsAmerimark did not bother ? to check my report for the alerts ? but was quick ? to add a charged ? off ? account after the factIt ? is their responsibility to correct this errorAmerimark please don't add negative ? information to my report if you are not authorized ? by me to open ? a line of credit Regards, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
We have reached out to our credit department and they have forwarded the request to remove the charge-off to the loss prevention department to reviewWe will provide any additional updates when we receive them.?
(The following was copy/paste by Revdex.com staff - ***)***August 17, 2017Lou [redacted] , Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Revdex.com Case # [redacted] ? ?" Rhonda [redacted] Dear Mr [redacted] ,AmeriMark Direct is a catalog direct marketing company that publishes and mails the? [redacted] ? [redacted] catalog titlesWe also sell merchandise? on our websitesWe also offer memberships to our customers.According to our records, Ms [redacted] ? placed a mail order with our [redacted] ? catalog on June One of our associates called Ms [redacted] on July to inquire her? satisfaction the order and to offer a membership in our [redacted] ? program [redacted] offers members savings and discounts on legal services, pet care, tax hotline? and preparation, car care and everyday products and servicesThe cost of this? membership, which is billed monthly, is $for the first month and then $until? the customer chooses to cancelThis information, along with specific information on? how to cancel the membership is explained when the membership is offered and is also? included in the membership materials mailed after acceptance.We did review the call between Ms [redacted] ? and our associateDuring that same call? Ms [redacted] ? was informed of the monthly cost of the program and steps to take to cancel? the membership and when asked if she wanted to try it, she said “OKThank you”A? welcome package which contained this same information, along with the membership? card, complete benefit information and a date by which to cancel to avoid further charges,? was mailed to Ms [redacted] ? after acceptance of the programThe welcome package is? sent via first class mail and is normally received within seven to ten days of accepting the? trial membership.? There are a variety of benefits within our programsWe understand that our? memberships are not for everyone, and our goal is to provide our customers with the? opportunity to review the benefits available to them so they can make an informed? decision as to whether these meet their needs.We have procedures in place to ensure our customers are fully informed about the? membership programs and that all appropriate disclosures are provided when they accept? an offer to try the programOur call center supervisors, compliance, and quality? assurance departments monitor customer calls and work closely with our associates to? ensure we consistently maintain high quality standardsMs [redacted] ? membership was? cancelled on August when she called our Customer Service department and the $3.99? initial fee was refunded to the ***There will be no further charges for the ***? [redacted] program and we have designated Ms [redacted] ? account for no further? membership offers.Additionally, we have reviewed the cancellation call with the agent and taken necessary? steps to ensure future calls are handled appropriatelyCustomer satisfaction is a priority? at AmeriMarkI thank you for bringing this to my attentionI hope that this letter? addresses the issues raised in your letter and invite you to contact me with any further? questions or comments at 440-325-2000, ext2225.? Sincerely,Jackie ***Compliance Deptof AmeriMark?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] Yes, the company did provide a full refund which I appreciate.? However, I still find the practice of signing up a customer on the telephone and then requiring the person to return a card if they want to opt out a poor business practice especially for the elderly.? In my mother's case,? she hears very poorly and had no idea what she was agreeing to or that she had to return anything to stop the program.? As I said in my previous letter these catalogs cater to older customers who are easily confused by such tactics and this practice needs to stop ?
Regarding complaint# [redacted] filed by [redacted] , we have reviewed the customer’s order # [redacted] ; please see the attached file with the customer’s AEPP account information.? ? ? The customer has been refunded for the items returned and the item on back order was cancelled on 6/11/18.? ? When there are backorder items on an order, the postage and handling charged is pro-rated, therefore, every time a backorder item is sent, the postage charge would amount to the total that would be charged for the full order if it was sent in one package.? ? In total the customer has received a refund for $and the payment for $made on 6/17/will be refunded back to her account after days if the customer does not make any other purchases.? If you need further information, please feel free to contact us.? ? ? Thank You [redacted]
(The following was copy/paste by Revdex.com staff - LST)***From: [redacted] >Date: Wed, Dec 20, at 3:PMSubject: FW: Revdex.com ComplaintsTo: " [redacted] >Hi ***,Here’s the resolution for the attached complaint.AGENT ISSUE SPOKE TO CUST AT LENGTH, THE CUS IS? VERY UPSET ABOUT HAVING TO CALL SEVERAL TIMES TO ASK FOR A RETURN LABEL TO SEND BACK TH INCORRECT SIZE SHOES THAT THE CUS RECEIVEDCUS WAS TOLD REPEATEDLY THAT WE WOULD NOT SEND HER ONEA SUPERVISOR MADE AN OUTBOUND CALL TO THE CUSTOMER,? WE PRINTED A RETURN LABEL AND MAIL TO THE CUSWE ALSO REFUNDED THE COST OF THE SHOES BEFORE WE RECEIVED THE PRODUCTTHE CUS WAS EXTREMELY SATISFIED WITH THE REFUND AND THE RETURN LABEL IN MAILCUS STATED? SHE WOULD CALL Revdex.com BACK TO RETRACK HER COMMENTS ABOUT THE COMPANY
? Regarding complaint # [redacted] filed by [redacted] in regards to an exchange order for the customer.? ? The customer was refunded for the product on 6/07/and the product was reshipped to her as part of our policy of refund and recharge.? ? The customer’s order is currently in transit and should arrive soon.? ? While reviewing the account we have also refunded the customer the charges incurred for the return label fee of $on 6/14/and the postage for $on 6/15/17.? ? If you have any further questions or need more information, please feel free to contact us.? ? ? Thank You [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11429396, and find that this resolution is satisfactory to me.? Regards, [redacted]
March 2, [redacted] ***, Dispute Resolution Specialist Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-RE Revdex.com Case # [redacted] - [redacted] Dear Ms [redacted] ***, AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty BoutiqueComplements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our websitesOur records show that on January 8, 2015, Ms, [redacted] was offered and accepted a membership in our Passport to Health programThis offer was made by one of our customer service representatives following an order she placed with our Time For Me catalog for a pair of bootsPassport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance, including doctor visits, dental services, prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care servicesThe cost of this membership, which is billed monthly, is free for the first month and then until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed alter acceptanceWe did review the call and Ms [redacted] 's verbal agreement for its to send the membership was "OK"During that same call and before the verbal agreement, Ms [redacted] was informed of the monthly cost of the program and steps to take to cancel the membershipAdditionally, a welcome package which contained this same information, along with the membership card and complete benefit information was mailed to Ms [redacted] after acceptance of the programThe welcome package is sent via first class mail and is normally received within seven to ten days of accepting the trial membershipThere are many benefits within the memberships we offer, including Passport to We understand that our memberships are not for everyone, and our goal is to provide our customers with the opportunity to review the benefits available to them so they can make an informed decision as to whether or not these benefits meet their needsSonic customers do decline that opportunity but many take advantage of itAmeriMark is committed to customer satisfaction and we work hard to ensure our customers arc satisfied with their shopping experiences with our companyWe have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures arc provided when they accept an offer to try the program, Our call center supervisors, compliance, and quality assurance departments monitor customer calls and work closely with our associates to ensure we consistently maintain high quality standardsCredit card statements also clearly provide a phone number co call next to the monthly charge, so that if a customer doesn't recognize the charge they can call us directly with any questionsLastly, we send a letter on the anniversary date that the customer joined the membership program providing an updated membership card and membership bookletIn that letter, the customer is also reminded of the monthly charge and the credit card that is billedThe customer is also provided the number to call and cancel their membership if they do not wish to continue? AmeriMark has a satisfaction guarantee policy on all products, including Passport to HealthWhen Ms [redacted] contacted us on February 29, she stated she canceled the membership in March (Whist yearUnfortunately I have no record of the membership being canceled at that timePlease know we did cancel her membership on February 29, and we issued a full refund in the amount of $to her same Visa card ending in The refund may take up to live business days to appear on the account, depending on the financial institutionCustomer satisfaction is a priority at AmeriMarkI apologize for any misunderstanding or inconvenience to Ms [redacted] I thank you for bringing this to my attentionI hope that this letter addresses the issues raised in Ms [redacted] 's complaint and invite you to contact me with any further questions or comments at 440-325-2000, extSincerely, Jackie K [redacted] Compliance Manager
(The following was copy/paste by Revdex.com staff - ***)***NO ONE HAS CALLED ME AND NO MONEY HAD BEEN REIMBURSED.? AS OF TODAY STILL NO ONE HAS CALLED ME HOWEVER THE MONEY HAS SHOWN UP.? I ALSO ASKED FOR THEM TO CLARIFY SHIPPING CHARGES ON THEIR WEBSITE.? AS I DOUBT THEY WILL DO THAT PLEASE POST A WARNING TO FUTURE CUSTOMERS THAT THE COMPANY IS NOT HONEST ABOUT SHIPPING AND WILL INCREASE CHARGES WITHOUT PERMISSION
Hello Ms***,? Please find the attached response for Ms [redacted] ' complaint along with an example of an offer that appears on our website for our customers to accept or decline.We regret any misunderstanding that may have occurred on Ms [redacted] ' order.Thank you for the opportunity provide a resolution for Ms [redacted] .? Best,Jackie K***440-325-2000ext
Customer was enrolled in our Easy Living membership program, which has a recurring monthly fee of $I have gone ahead and canceled their membership so they will no longer be billed the $a month, and I have issued them a credit to their Easy Pay account in the amount of $for the past six months of membership charges and have closed the credit accountThe refund will bring their account balance to zero and they will receive a refund check in the mail for any overpayment due them within the next thirty business daysI apologize for any inconvenience this caused.?
Customer states purchased an HD Mirror Cam on [redacted] and sent it back to us for an exchange since it was defective; however, we do not sell our items on ***As a courtesy, we will send the customer a replacement directly from our Cleveland officeTo avoid any future inconveniences, we do recommend the customer places all orders directly through our website at www.amerimark.com and not through third party sellers on ***, as we do not sell our items there? ?
(Following is an e-mail response to Revdex.com staff - LST).***As requested, we have canceled Ms***r (Mr [redacted] mother-in-law) membership and have issued a full refund in the amount of $We have also issued a refund for $for the unknown order placed on 6/12/We previously issued a refund for $on 6/22/to a MasterCard ending in for the Pink Mother of Pear Butterfly ring that was returnedMr [redacted] and Ms***r should see credits totaling $on Ms***r’s next credit card statementWe also called Mr [redacted] to apologize and explain the membership program his mother-in-law was enrolled in
Hello Ms***,? Please find the attached response for Ms [redacted] 's complaint.? Best regards,Jackie K***Compliance Manager, AmeriMark Direct440-325-ext
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they keep their word and delete the hard inquiry form all of my credit reportsIn the future they should let customers know right then when they need to run creditThey are saying it was done because of an order, but at the time of the order they did not ask to run my creditIf they had I would have never placed that orderIt's not okay to run a customers credit on every order they makeOnce I was approved last year and had available credit this year there should be no need to keep running my creditExspecially without asking me everytimeI am sending the letter to Amerimark to request the removal of the hard inquiry from my credit reports.? Regards, [redacted] ***?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintTrying to contact the fraud departments of Experian, Transunion and Equifax is a time-consuming nightmare.I have a fraud ? alert and a security freeze on all reportsAmerimark did not bother ? to check my report for the alerts ? but was quick ? to add a charged ? off ? account after the factIt ? is their responsibility to correct this errorAmerimark please don't add negative ? information to my report if you are not authorized ? by me to open ? a line of credit Regards, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
We have reached out to our credit department and they have forwarded the request to remove the charge-off to the loss prevention department to reviewWe will provide any additional updates when we receive them.?
(The following was copy/paste by Revdex.com staff - ***)***August 17, 2017Lou [redacted] , Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Revdex.com Case # [redacted] ? ?" Rhonda [redacted] Dear Mr [redacted] ,AmeriMark Direct is a catalog direct marketing company that publishes and mails the? [redacted] ? [redacted] catalog titlesWe also sell merchandise? on our websitesWe also offer memberships to our customers.According to our records, Ms [redacted] ? placed a mail order with our [redacted] ? catalog on June One of our associates called Ms [redacted] on July to inquire her? satisfaction the order and to offer a membership in our [redacted] ? program [redacted] offers members savings and discounts on legal services, pet care, tax hotline? and preparation, car care and everyday products and servicesThe cost of this? membership, which is billed monthly, is $for the first month and then $until? the customer chooses to cancelThis information, along with specific information on? how to cancel the membership is explained when the membership is offered and is also? included in the membership materials mailed after acceptance.We did review the call between Ms [redacted] ? and our associateDuring that same call? Ms [redacted] ? was informed of the monthly cost of the program and steps to take to cancel? the membership and when asked if she wanted to try it, she said “OKThank you”A? welcome package which contained this same information, along with the membership? card, complete benefit information and a date by which to cancel to avoid further charges,? was mailed to Ms [redacted] ? after acceptance of the programThe welcome package is? sent via first class mail and is normally received within seven to ten days of accepting the? trial membership.? There are a variety of benefits within our programsWe understand that our? memberships are not for everyone, and our goal is to provide our customers with the? opportunity to review the benefits available to them so they can make an informed? decision as to whether these meet their needs.We have procedures in place to ensure our customers are fully informed about the? membership programs and that all appropriate disclosures are provided when they accept? an offer to try the programOur call center supervisors, compliance, and quality? assurance departments monitor customer calls and work closely with our associates to? ensure we consistently maintain high quality standardsMs [redacted] ? membership was? cancelled on August when she called our Customer Service department and the $3.99? initial fee was refunded to the ***There will be no further charges for the ***? [redacted] program and we have designated Ms [redacted] ? account for no further? membership offers.Additionally, we have reviewed the cancellation call with the agent and taken necessary? steps to ensure future calls are handled appropriatelyCustomer satisfaction is a priority? at AmeriMarkI thank you for bringing this to my attentionI hope that this letter? addresses the issues raised in your letter and invite you to contact me with any further? questions or comments at 440-325-2000, ext2225.? Sincerely,Jackie ***Compliance Deptof AmeriMark?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] Yes, the company did provide a full refund which I appreciate.? However, I still find the practice of signing up a customer on the telephone and then requiring the person to return a card if they want to opt out a poor business practice especially for the elderly.? In my mother's case,? she hears very poorly and had no idea what she was agreeing to or that she had to return anything to stop the program.? As I said in my previous letter these catalogs cater to older customers who are easily confused by such tactics and this practice needs to stop ?
Hello [redacted] ***,? Please find the attached response for MsR [redacted] 's complaint.? Thank you for the opportunity to correct our error.? Best regards,Jackie K***AmeriMark Direct [redacted] ext 2225Business response copied and pasted below by Revdex.com staff MT 3/2/17:February 20, 2017? [redacted] ? Dispute Resolution Specialist? Revdex.com? Euclid Avenue, 4th Floor? Cleveland, OH 44115-2408? RE: Revdex.com Case # [redacted] ? Dear [redacted] ? AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Liza & Rose, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our websites.? According to our records, we received a mail order from MsR [redacted] on December 10, with our FeelGood Store catalogAt that time, she requested the AmeriMark Premier Easy Pay Plan (AEPP) be used as the payment method for that orderThis is our internal line of credit that we offer to our customersThe payment referenced in the complaint of $was forwarded to the credit department to apply to the order.? The order was cancelled on December 28, thus nothing was charged to the AEPPOne of our representatives told MsR [redacted] that she would issue a manual refund for the $when we cancelled the orderI am very glad that MsR [redacted] submitted this complaint, bringing all of this to my attention because, much to our dismay, that promised refund was not processedI hope that MsR [redacted] will accept my apology for that errorThe refund check, # [redacted] , was printed February 17, in the amount of $and mailed Certified via the Post Office to MsR [redacted] The tracking number for that is [redacted] It may take a couple of days for that tracking number to be available with updates on www.USPS.comI ask MsR [redacted] to call me directly at the number below if her refund check does not arrive within to business daysI apologize again for the delay and inconvenience.? Customer satisfaction is a priority at AmeriMarkI hope that this letter addresses the issues raised in MsR [redacted] 's complaint and invite you to contact me with any further questions or comments at [redacted] ***? Sincerely,? Jackie K [redacted] Compliance Manager? Anthony Richards® • Beauty Boutique® • Complements by Anthony Richards® • Essentials by Anthony Richards© • FeelGood Store® • Healthy Living I' • Time for Me® • Windsor Collection®?
Regarding complaint# [redacted] filed by [redacted] , we have reviewed the customer’s order # [redacted] ; please see the attached file with the customer’s AEPP account information.? ? ? The customer has been refunded for the items returned and the item on back order was cancelled on 6/11/18.? ? When there are backorder items on an order, the postage and handling charged is pro-rated, therefore, every time a backorder item is sent, the postage charge would amount to the total that would be charged for the full order if it was sent in one package.? ? In total the customer has received a refund for $and the payment for $made on 6/17/will be refunded back to her account after days if the customer does not make any other purchases.? If you need further information, please feel free to contact us.? ? ? Thank You [redacted]
(The following was copy/paste by Revdex.com staff - LST)***From: [redacted] >Date: Wed, Dec 20, at 3:PMSubject: FW: Revdex.com ComplaintsTo: " [redacted] >Hi ***,Here’s the resolution for the attached complaint.AGENT ISSUE SPOKE TO CUST AT LENGTH, THE CUS IS? VERY UPSET ABOUT HAVING TO CALL SEVERAL TIMES TO ASK FOR A RETURN LABEL TO SEND BACK TH INCORRECT SIZE SHOES THAT THE CUS RECEIVEDCUS WAS TOLD REPEATEDLY THAT WE WOULD NOT SEND HER ONEA SUPERVISOR MADE AN OUTBOUND CALL TO THE CUSTOMER,? WE PRINTED A RETURN LABEL AND MAIL TO THE CUSWE ALSO REFUNDED THE COST OF THE SHOES BEFORE WE RECEIVED THE PRODUCTTHE CUS WAS EXTREMELY SATISFIED WITH THE REFUND AND THE RETURN LABEL IN MAILCUS STATED? SHE WOULD CALL Revdex.com BACK TO RETRACK HER COMMENTS ABOUT THE COMPANY
? Regarding complaint # [redacted] filed by [redacted] in regards to an exchange order for the customer.? ? The customer was refunded for the product on 6/07/and the product was reshipped to her as part of our policy of refund and recharge.? ? The customer’s order is currently in transit and should arrive soon.? ? While reviewing the account we have also refunded the customer the charges incurred for the return label fee of $on 6/14/and the postage for $on 6/15/17.? ? If you have any further questions or need more information, please feel free to contact us.? ? ? Thank You [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11429396, and find that this resolution is satisfactory to me.? Regards, [redacted]
March 2, [redacted] ***, Dispute Resolution Specialist Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-RE Revdex.com Case # [redacted] - [redacted] Dear Ms [redacted] ***, AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty BoutiqueComplements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our websitesOur records show that on January 8, 2015, Ms, [redacted] was offered and accepted a membership in our Passport to Health programThis offer was made by one of our customer service representatives following an order she placed with our Time For Me catalog for a pair of bootsPassport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance, including doctor visits, dental services, prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care servicesThe cost of this membership, which is billed monthly, is free for the first month and then until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed alter acceptanceWe did review the call and Ms [redacted] 's verbal agreement for its to send the membership was "OK"During that same call and before the verbal agreement, Ms [redacted] was informed of the monthly cost of the program and steps to take to cancel the membershipAdditionally, a welcome package which contained this same information, along with the membership card and complete benefit information was mailed to Ms [redacted] after acceptance of the programThe welcome package is sent via first class mail and is normally received within seven to ten days of accepting the trial membershipThere are many benefits within the memberships we offer, including Passport to We understand that our memberships are not for everyone, and our goal is to provide our customers with the opportunity to review the benefits available to them so they can make an informed decision as to whether or not these benefits meet their needsSonic customers do decline that opportunity but many take advantage of itAmeriMark is committed to customer satisfaction and we work hard to ensure our customers arc satisfied with their shopping experiences with our companyWe have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures arc provided when they accept an offer to try the program, Our call center supervisors, compliance, and quality assurance departments monitor customer calls and work closely with our associates to ensure we consistently maintain high quality standardsCredit card statements also clearly provide a phone number co call next to the monthly charge, so that if a customer doesn't recognize the charge they can call us directly with any questionsLastly, we send a letter on the anniversary date that the customer joined the membership program providing an updated membership card and membership bookletIn that letter, the customer is also reminded of the monthly charge and the credit card that is billedThe customer is also provided the number to call and cancel their membership if they do not wish to continue? AmeriMark has a satisfaction guarantee policy on all products, including Passport to HealthWhen Ms [redacted] contacted us on February 29, she stated she canceled the membership in March (Whist yearUnfortunately I have no record of the membership being canceled at that timePlease know we did cancel her membership on February 29, and we issued a full refund in the amount of $to her same Visa card ending in The refund may take up to live business days to appear on the account, depending on the financial institutionCustomer satisfaction is a priority at AmeriMarkI apologize for any misunderstanding or inconvenience to Ms [redacted] I thank you for bringing this to my attentionI hope that this letter addresses the issues raised in Ms [redacted] 's complaint and invite you to contact me with any further questions or comments at 440-325-2000, extSincerely, Jackie K [redacted] Compliance Manager
(The following was copy/paste by Revdex.com staff - ***)***NO ONE HAS CALLED ME AND NO MONEY HAD BEEN REIMBURSED.? AS OF TODAY STILL NO ONE HAS CALLED ME HOWEVER THE MONEY HAS SHOWN UP.? I ALSO ASKED FOR THEM TO CLARIFY SHIPPING CHARGES ON THEIR WEBSITE.? AS I DOUBT THEY WILL DO THAT PLEASE POST A WARNING TO FUTURE CUSTOMERS THAT THE COMPANY IS NOT HONEST ABOUT SHIPPING AND WILL INCREASE CHARGES WITHOUT PERMISSION
Hello Ms***,? Please find the attached response for Ms [redacted] ' complaint along with an example of an offer that appears on our website for our customers to accept or decline.We regret any misunderstanding that may have occurred on Ms [redacted] ' order.Thank you for the opportunity provide a resolution for Ms [redacted] .? Best,Jackie K***440-325-2000ext
AmeriMark Direct, L.L.C.? Engle Road, Cleveland, OH 44130? Phone: (440) 325-2000? Fax: (440) 234-8925? www.amerimark.com? February 12, 2016? [redacted] ***, Dispute Resolution Specialist? Revdex.com? Euclid Avenue, th Floor? Cleveland, OH 44115-2408? RE: Revdex.com Case # [redacted] ?" [redacted] Dear Ms***,? AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony? Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me,? and Windsor Collection catalog titlesWe also sell merchandise on our websites.? Our records show that we were given Ms [redacted] s name from [redacted] and [redacted] We do not show Ms.? [redacted] in our system and have taken all available steps to ensure she does not receive any more of our? catalogsPlease know that our catalogs are pre-printed and therefore another one or two printings will? be sent to her.? Additionally, while we understand Ms [redacted] s frustration and apologize for the inconvenience, may we? suggest to Ms [redacted] that if she places an order with a catalog company in the future, she ask that catalog? company to place her name and address on their internal No Rent / No Share listWe are looking at the? CatalogChoice option that was mentioned in Ms [redacted] s complaintWe are currently members of the? DMA ?" Direct Marketing Association ?" and process No Mail requests made with the DMAWe have? also alerted our Web department of Ms [redacted] s frustrations with placing this No Mail request on our? web site.? I thank you for bringing this to my attention and hope that this information presents Ms [redacted] with the? resolution she was seekingPlease feel free to let me know if you need any further information by? calling me at 440-325-ext 2225.? Sincerely,? Jackie K***, Compliance Manager? Anthony Richards® • Beauty Boutique® • Complements by Anthony Richards® • Essentials by? Anthony Richards© • FeelGood Store® • Healthy Living™ • Time for Me ? • Windsor Collection®
Customer was enrolled in our Easy Living membership program, which has a recurring monthly fee of $I have gone ahead and canceled their membership so they will no longer be billed the $a month, and I have issued them a credit to their Easy Pay account in the amount of $for the past six months of membership charges and have closed the credit accountThe refund will bring their account balance to zero and they will receive a refund check in the mail for any overpayment due them within the next thirty business daysI apologize for any inconvenience this caused.?
? AmeriMark Direct, L.L.CEngle Road, Cleveland, OH Phone: (440) 325-Fax: (440) 234-www.amerimark.com ? May 19, 2017? [redacted] ***, Dispute Resolution Specialist Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-2408? RE: Revdex.com Case # [redacted] ?" [redacted] Dear [redacted] ***,? AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Liza & Rose, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our websites.? According to our records, we have no orders in [redacted] 's name in order to cross reference the call in question and proceed accordinglyWe were able to find the call that is referenced in the complaint regarding a conversation with Mira and CJCJ had referenced the security code, referring to the digit code on the back of the credit cardWe only ask for the Social Security number when a customer is opening our internal line of credit that we offer ?" the AmeriMark Easy Pay PlanWe would appreciate the opportunity to review the initial order call in question, if we could please have the name and address with zip code and or phone number for the order placedWe are more than willing to correct wrong information being provided to our customers but we need all of the information in order to investigate thoroughly.? Customer satisfaction is a priority at AmeriMarkI look forward to the opportunity to further investigate this complaintI invite you to contact me with any further questions or comments at 440-325-2000, ext2225.? Sincerely,? Jackie K [redacted] Compliance Dept.Anthony Richards® • Beauty Boutique® • Complements by Anthony Richards® • Essentials by Anthony Richards© • FeelGood Store® • Healthy Living I'm • Time for Me® • Windsor Collection®?
Customer states purchased an HD Mirror Cam on [redacted] and sent it back to us for an exchange since it was defective; however, we do not sell our items on ***As a courtesy, we will send the customer a replacement directly from our Cleveland officeTo avoid any future inconveniences, we do recommend the customer places all orders directly through our website at www.amerimark.com and not through third party sellers on ***, as we do not sell our items there? ?
(Following is an e-mail response to Revdex.com staff - LST).***As requested, we have canceled Ms***r (Mr [redacted] mother-in-law) membership and have issued a full refund in the amount of $We have also issued a refund for $for the unknown order placed on 6/12/We previously issued a refund for $on 6/22/to a MasterCard ending in for the Pink Mother of Pear Butterfly ring that was returnedMr [redacted] and Ms***r should see credits totaling $on Ms***r’s next credit card statementWe also called Mr [redacted] to apologize and explain the membership program his mother-in-law was enrolled in
Hello Ms***,? Please find the attached response for Ms [redacted] 's complaint.? Best regards,Jackie K***Compliance Manager, AmeriMark Direct440-325-ext
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they keep their word and delete the hard inquiry form all of my credit reportsIn the future they should let customers know right then when they need to run creditThey are saying it was done because of an order, but at the time of the order they did not ask to run my creditIf they had I would have never placed that orderIt's not okay to run a customers credit on every order they makeOnce I was approved last year and had available credit this year there should be no need to keep running my creditExspecially without asking me everytimeI am sending the letter to Amerimark to request the removal of the hard inquiry from my credit reports.? Regards, [redacted] ***?