We have removed your address from our mailing address as requestedOur catalogs are pre-printed and generally take one to two mailings before they stopWe apologize for any inconvenience this has caused, and we do apologize for upsetting your home
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? ? Regards, [redacted] ***
Hello [redacted] ? Please find the attached response and supporting documentation for [redacted] complaint.? We appreciate the opportunity to provide a resolution.? Best regards,Jackie K [redacted] ext ***
March 30, 2016Linda Land, Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted] ?" [redacted] Dear Ms***,AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, BeautyBoutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collectioncatalog titlesWe also sell merchandise on our websites.Our records show that we received an order on our website from Mr [redacted] on March 3, The order wascharged to the Visa ending in [redacted] at the total amount for the order of $before shipping on March 10.Our website department has noted that the attached pop up would have been provided to Mr [redacted] during theorder process ?" noting that the bacredit card may be charged if there is any problemI have included copiesof the payment screens as our customers would see them which include choosing the Easy Pay Plan, entering thebackup credit card, the afore mentioned pop up, and the final screen providing the confirmation number.I also see that no phone number was provided during the order process by MrHowardThis is a necessary pieceof information for our approval processThat being said, we are unable to forward the balance due for the orderto the AmeriMark Easy Premier Pay (AEPP ?" our internal line of credit) account so we have refunded the ordertotal of $to the Visa card as of March Please allow to business days for the refund to apply to theVisa ?" the actual application to the credit account will depend on the individual financial institutionsMr.Howard’s balance is cleared and he is welcome to keep this order as a courtesyThe AEPP is set up and ready foran order should Mr [redacted] want to use this line of credit in the future.Customer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and I hope that thisletter addresses the issues raised in MrHoward’s complaint and invite you to contact me with any furtherquestions or comments at 440-325-2000, ext2225.Sincerely,Jackie K***, Compliance ManagerEnclosures
The $is the reoccurring monthly charge for our Perks membership programOur records indicate a web order was placed by a [redacted] on 8/27/17, which is also when the customer’s Perks membership beganAt the end of the web ordering process, a popup window will appear offering the customer free shipping along with the $14.99/monthly Perks membership programIn order to enroll in the program, the customer would have to click agree/enroll within the popup windowI see the Perks membership was canceled via phone on 1/24/and the customer was issued a full refund in the amount of $for all months charged.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] amerimark could NOT have run my credit cardif they actually DID, THEN, IT WOULD HAVE GONE THROUGH
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? However, I do take issue with the original phone call indicating I agreed to enroll in this planThe person I spoke to gave the impression she wanted to know if I was satisfied with my original purchaseShe then began to explain that I would be receiving some materials in he mailThe person was very vague about the materials and I did not understand that my response of "yes" would enroll me in this planI think this is deceiving to the consumer Regards, Rhonda [redacted]
Regarding complaint # [redacted] filed by [redacted] C [redacted] in regards to an account opened under her son’s name [redacted] , we have reviewed the account and it was determined that the order placed were made over the web. We have credited the account in the amount of $for the total of the order that was placed and have closed the account for the customer. Please see the attached document which contains the credits refunded to the customer on 6/13/18. If you have any further questions or need more information, please feel free to contact us. Thank You [redacted]
AmeriMark Direct, L.L.C[redacted] October 5, [redacted] Dear [redacted] AmeriMark Direct is a catalog direct marketing company that publishes and mails the AnthonyRichards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me,and Windsor Collection catalog titlesWe also sell merchandise on our websites.According to our records, we received an order from [redacted] on September through our website.Our system processes a “real time authorization” for credit cards when an order is placedThe order isnot charged at that time, just to validate the accountThis order was cancelled the same dayTheaccount is on a protective holdThis is an internal operation that we utilize if there has been potentialfraudulent or questionable activity on a customer’s account or at a shipping addressUnfortunately, [redacted] ’ address was tied to such a situation previously however not by [redacted] ’ doing thoughWehave removed that protective hold and apologize for any inconvenienceIt’s really a function to try toprotect the customer which sometimes has unfortunate consequences.Customer satisfaction is a priority at AmeriMarkI invite you to contact me with any further questionsor comments at [redacted] ***Sincerely,Jackie K***Compliance Deptof AmeriMark
We have issued [redacted] a refund check in the amount of $50.98, for the cost of the orderHe should receive the refund check in the mail within the next 7-business days.
AmeriMark Direct, L.L.CEngle Road, Cleveland, OH 44130Phone: (440) 325-2000Fax: (440) 234-8925www.amerimark.com [redacted] December 4, [redacted] Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Revdex.com Case # [redacted] Dear Ms [redacted] ,AmeriMark Direct is a catalog direct marketing company that publishes and mails the [redacted] ? catalog titlesWe also sell merchandise on our websites.Our records show that on July 15, 2017, Ms [redacted] placed a web order with our [redacted] catalogusing her AmeriMark Premier Easy Pay Plan (AEPP)This is the internal line of credit we offer to ourcustomersOne of our representatives called Ms [redacted] on August to inquire regarding hersatisfaction with the order and to offer a membership in our [redacted] program[redacted] offers members identity theft protection that includes monitoring hundreds of financialinstitutions, insurance groups, cell phone details and property recordsThe three credit bureaus are alsomonitored for suspicious activityIn addition, this program provides 24-hour Roadside Assistance to itsmembersThe cost of this membership, which is billed monthly, is $for the first month, and then$until the customer chooses to cancelThis information, along with specific information on howto cancel the membership is explained when the membership is offered and is also included in themembership materials mailed after acceptance.We did review the call between Ms [redacted] and our associateThey had a discussion about the benefits.During that same call Ms [redacted] was informed of the monthly cost of the program and steps to take tocancel the membership and when asked if she wanted to try it, she said “OK”A welcome packagewhich contained this same information, along with the membership card, complete benefit informationand a date by which to cancel to avoid further charges, was mailed to Ms [redacted] after acceptance of theprogramThe welcome package is sent via first class mail and is normally received within seven to tendays of accepting the trial membershipThe customer is also provided the number to call and canceltheir membership if they do not wish to continue.There are many benefits within the [redacted] ***We understand that our memberships are not foreveryone, and our goal is to provide our customers with the opportunity to review the benefits availableto them so they can make an informed decision as to whether or not these meet their needs.AmeriMark is committed to customer satisfaction and we work hard to ensure our customers aresatisfied with their shopping experiences with our companyWe have procedures in place to ensure ourcustomers are fully informed about the membership programs and that all appropriate disclosures areprovided when they accept an offer to try the programOur call center supervisors, compliance, andquality assurance departments monitor customer calls and work closely with our associates to ensure weconsistently maintain high quality standards.AmeriMark has a satisfaction guarantee policy on all products, including [redacted] ***Since thisletter has put us on notice that Ms [redacted] is not satisfied with her membership, we have issued theremaining fees in the amount of $for a full refund to her AEPP.Regarding the balance on the AEPP, it does appear that a second AEPP was mistakenly open for Ms[redacted] , however, it was combined into the current account on October 6, bringing a zero balance ?"meaning it did not change the balance at that time on the AEPP of $It does appear that Ms[redacted] has made payments in the amount of $for the $in merchandise from the July orderand an order from MayI have included a copy of the AEPP history for your reviewAs a courtesy,because of the confusion and errors with the account(s), the balance of $35.30, which includes financecharges, has been removed, which includes the $refund mentioned above.Ms [redacted] noted in her complaint that she wanted no further dealings with us so we have removed hername from our mailing lists and closed her AEPPWe have marked her account so that she wouldreceive no membership offers going forward if she should change her mindOur catalogs are preprintedso another or may arrive within the next 60-daysWe apologize for any inconveniencethis may cause.Customer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and Ihope that this letter addresses the issues raised in Ms [redacted] ’s complaint and invite you to contact mewith any further questions or comments at [redacted] ***Sincerely,Jackie ***Compliance Deptof AmeriMarkEnclosure
To whom it may concern: In response to complaint ID# [redacted] we have reviewed the customer's account and found the orders that were placed in April and May. We have also reviewed the customer's AEPP account and have found the current balance and payment due date which is 7/10/18. Please review the attached file and the customer may send payments to "Attention Amerimark, [redacted] ". If you need further information, please feel free to contact us. Thank You [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowFrom: [redacted] Date: Tue, Jan 3, at 11:AMSubject: Re: [redacted] complain ID [redacted] To: [redacted] Ms [redacted] Your letter was post marked 12/27/and according to your instructions [redacted] had days to respondIf you did not hear from her then I would signify that she agreed with the statements in the letter and her case would then close Today is January 3rd After consulting with [redacted] she wishes to deny the statement made by Jackie K [redacted] It is true that [redacted] called inquiring and wishing to purchase an item from Beauty Boutique Yes [redacted] was asked if she wanted to join their membership program, But year old [redacted] refused to join, informing the person on the phone that she could forsee herself having difficulty terminating her membership so she was not willing to join any membership program Please also note that no refund check whatsoever has ever been received by [redacted] and she ask you to obtain such remittances on her behalf Again [redacted] *** [redacted] denies all allegations that she wanted to, or was willing to take any membership or agreed to any membership in Beauty Boutique She has never ever heard of membership in a retail organization based on their healthcare situation This is something new to her in her years of existence [redacted]
To whom it may concern: We have reviewed the customer’s account in regards to the order that was placed to the AEPP account and we have discovered that the order was placed in error. We have refunded the AEPP account for the customer and it has been cleared. The customer has been refunded for the merchandise, postage/handling, rush priority fee, finance charges and late fees incurred. If you have any further questions, please free to contact us and we will gladly assist you. Thank you Thank You [redacted]
We have removed your address from our mailing address as requestedOur catalogs are pre-printed and generally take one to two mailings before they stopWe apologize for any inconvenience this has caused, and we do apologize for upsetting your home
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? ? Regards, [redacted] ***
Hello [redacted] ? Please find the attached response and supporting documentation for [redacted] complaint.? We appreciate the opportunity to provide a resolution.? Best regards,Jackie K [redacted] ext ***
March 30, 2016Linda Land, Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted] ?" [redacted] Dear Ms***,AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, BeautyBoutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collectioncatalog titlesWe also sell merchandise on our websites.Our records show that we received an order on our website from Mr [redacted] on March 3, The order wascharged to the Visa ending in [redacted] at the total amount for the order of $before shipping on March 10.Our website department has noted that the attached pop up would have been provided to Mr [redacted] during theorder process ?" noting that the bacredit card may be charged if there is any problemI have included copiesof the payment screens as our customers would see them which include choosing the Easy Pay Plan, entering thebackup credit card, the afore mentioned pop up, and the final screen providing the confirmation number.I also see that no phone number was provided during the order process by MrHowardThis is a necessary pieceof information for our approval processThat being said, we are unable to forward the balance due for the orderto the AmeriMark Easy Premier Pay (AEPP ?" our internal line of credit) account so we have refunded the ordertotal of $to the Visa card as of March Please allow to business days for the refund to apply to theVisa ?" the actual application to the credit account will depend on the individual financial institutionsMr.Howard’s balance is cleared and he is welcome to keep this order as a courtesyThe AEPP is set up and ready foran order should Mr [redacted] want to use this line of credit in the future.Customer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and I hope that thisletter addresses the issues raised in MrHoward’s complaint and invite you to contact me with any furtherquestions or comments at 440-325-2000, ext2225.Sincerely,Jackie K***, Compliance ManagerEnclosures
The $is the reoccurring monthly charge for our Perks membership programOur records indicate a web order was placed by a [redacted] on 8/27/17, which is also when the customer’s Perks membership beganAt the end of the web ordering process, a popup window will appear offering the customer free shipping along with the $14.99/monthly Perks membership programIn order to enroll in the program, the customer would have to click agree/enroll within the popup windowI see the Perks membership was canceled via phone on 1/24/and the customer was issued a full refund in the amount of $for all months charged.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] amerimark could NOT have run my credit cardif they actually DID, THEN, IT WOULD HAVE GONE THROUGH
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? However, I do take issue with the original phone call indicating I agreed to enroll in this planThe person I spoke to gave the impression she wanted to know if I was satisfied with my original purchaseShe then began to explain that I would be receiving some materials in he mailThe person was very vague about the materials and I did not understand that my response of "yes" would enroll me in this planI think this is deceiving to the consumer Regards, Rhonda [redacted]
Regarding complaint # [redacted] filed by [redacted] C [redacted] in regards to an account opened under her son’s name [redacted] , we have reviewed the account and it was determined that the order placed were made over the web. We have credited the account in the amount of $for the total of the order that was placed and have closed the account for the customer. Please see the attached document which contains the credits refunded to the customer on 6/13/18. If you have any further questions or need more information, please feel free to contact us. Thank You [redacted]
AmeriMark Direct, L.L.C[redacted] October 5, [redacted] Dear [redacted] AmeriMark Direct is a catalog direct marketing company that publishes and mails the AnthonyRichards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me,and Windsor Collection catalog titlesWe also sell merchandise on our websites.According to our records, we received an order from [redacted] on September through our website.Our system processes a “real time authorization” for credit cards when an order is placedThe order isnot charged at that time, just to validate the accountThis order was cancelled the same dayTheaccount is on a protective holdThis is an internal operation that we utilize if there has been potentialfraudulent or questionable activity on a customer’s account or at a shipping addressUnfortunately, [redacted] ’ address was tied to such a situation previously however not by [redacted] ’ doing thoughWehave removed that protective hold and apologize for any inconvenienceIt’s really a function to try toprotect the customer which sometimes has unfortunate consequences.Customer satisfaction is a priority at AmeriMarkI invite you to contact me with any further questionsor comments at [redacted] ***Sincerely,Jackie K***Compliance Deptof AmeriMark
AmeriMark Direct, L.L.CEngle Road, Cleveland, OH Phone: (440) 325-Fax: (440) 234-www.amerimark.com March 24, 2017? [redacted] ***, Dispute Resolution Specialist Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted] ?" [redacted] ***? Dear [redacted] ***,? [redacted] provided me with a signed request to remove the hard inquiry from [redacted] I have forwarded that to our credit departmentI have been advised that the request can take [redacted] up to days for his credit report to be updatedOur credit department has also confirmed that the inquiry was only made with [redacted] , and not with the other two bureau offices, so nothing needs to be addressed with those.? Understanding his unabated frustration with our policy of running a credit check, our Terms & Conditions state that an Account is based on creditworthiness requirementsOur credit department advised "All orders are subject final credit approval ?" at the time he placed the order he met the criteria to run a credit bureau report".? I hope that this letter addresses [redacted] ***' additional concernsPlease feel free to contact me at 440-325-ext [redacted] with any additional questions or feedback.? Sincerely,? Jackie K [redacted] Compliance Manager? Anthony Richards® • Beauty Boutique® • Complements by Anthony Richards® • Essentials by Anthony Richards© • FeelGood Store® • Healthy Living I'm • Time for Me® • Windsor Collection®?
We have issued [redacted] a refund check in the amount of $50.98, for the cost of the orderHe should receive the refund check in the mail within the next 7-business days.
AmeriMark Direct, L.L.CEngle Road, Cleveland, OH 44130Phone: (440) 325-2000Fax: (440) 234-8925www.amerimark.com [redacted] December 4, [redacted] Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Revdex.com Case # [redacted] Dear Ms [redacted] ,AmeriMark Direct is a catalog direct marketing company that publishes and mails the [redacted] ? catalog titlesWe also sell merchandise on our websites.Our records show that on July 15, 2017, Ms [redacted] placed a web order with our [redacted] catalogusing her AmeriMark Premier Easy Pay Plan (AEPP)This is the internal line of credit we offer to ourcustomersOne of our representatives called Ms [redacted] on August to inquire regarding hersatisfaction with the order and to offer a membership in our [redacted] program[redacted] offers members identity theft protection that includes monitoring hundreds of financialinstitutions, insurance groups, cell phone details and property recordsThe three credit bureaus are alsomonitored for suspicious activityIn addition, this program provides 24-hour Roadside Assistance to itsmembersThe cost of this membership, which is billed monthly, is $for the first month, and then$until the customer chooses to cancelThis information, along with specific information on howto cancel the membership is explained when the membership is offered and is also included in themembership materials mailed after acceptance.We did review the call between Ms [redacted] and our associateThey had a discussion about the benefits.During that same call Ms [redacted] was informed of the monthly cost of the program and steps to take tocancel the membership and when asked if she wanted to try it, she said “OK”A welcome packagewhich contained this same information, along with the membership card, complete benefit informationand a date by which to cancel to avoid further charges, was mailed to Ms [redacted] after acceptance of theprogramThe welcome package is sent via first class mail and is normally received within seven to tendays of accepting the trial membershipThe customer is also provided the number to call and canceltheir membership if they do not wish to continue.There are many benefits within the [redacted] ***We understand that our memberships are not foreveryone, and our goal is to provide our customers with the opportunity to review the benefits availableto them so they can make an informed decision as to whether or not these meet their needs.AmeriMark is committed to customer satisfaction and we work hard to ensure our customers aresatisfied with their shopping experiences with our companyWe have procedures in place to ensure ourcustomers are fully informed about the membership programs and that all appropriate disclosures areprovided when they accept an offer to try the programOur call center supervisors, compliance, andquality assurance departments monitor customer calls and work closely with our associates to ensure weconsistently maintain high quality standards.AmeriMark has a satisfaction guarantee policy on all products, including [redacted] ***Since thisletter has put us on notice that Ms [redacted] is not satisfied with her membership, we have issued theremaining fees in the amount of $for a full refund to her AEPP.Regarding the balance on the AEPP, it does appear that a second AEPP was mistakenly open for Ms[redacted] , however, it was combined into the current account on October 6, bringing a zero balance ?"meaning it did not change the balance at that time on the AEPP of $It does appear that Ms[redacted] has made payments in the amount of $for the $in merchandise from the July orderand an order from MayI have included a copy of the AEPP history for your reviewAs a courtesy,because of the confusion and errors with the account(s), the balance of $35.30, which includes financecharges, has been removed, which includes the $refund mentioned above.Ms [redacted] noted in her complaint that she wanted no further dealings with us so we have removed hername from our mailing lists and closed her AEPPWe have marked her account so that she wouldreceive no membership offers going forward if she should change her mindOur catalogs are preprintedso another or may arrive within the next 60-daysWe apologize for any inconveniencethis may cause.Customer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and Ihope that this letter addresses the issues raised in Ms [redacted] ’s complaint and invite you to contact mewith any further questions or comments at [redacted] ***Sincerely,Jackie ***Compliance Deptof AmeriMarkEnclosure
To whom it may concern: In response to complaint ID# [redacted] we have reviewed the customer's account and found the orders that were placed in April and May. We have also reviewed the customer's AEPP account and have found the current balance and payment due date which is 7/10/18. Please review the attached file and the customer may send payments to "Attention Amerimark, [redacted] ". If you need further information, please feel free to contact us. Thank You [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowFrom: [redacted] Date: Tue, Jan 3, at 11:AMSubject: Re: [redacted] complain ID [redacted] To: [redacted] Ms [redacted] Your letter was post marked 12/27/and according to your instructions [redacted] had days to respondIf you did not hear from her then I would signify that she agreed with the statements in the letter and her case would then close Today is January 3rd After consulting with [redacted] she wishes to deny the statement made by Jackie K [redacted] It is true that [redacted] called inquiring and wishing to purchase an item from Beauty Boutique Yes [redacted] was asked if she wanted to join their membership program, But year old [redacted] refused to join, informing the person on the phone that she could forsee herself having difficulty terminating her membership so she was not willing to join any membership program Please also note that no refund check whatsoever has ever been received by [redacted] and she ask you to obtain such remittances on her behalf Again [redacted] *** [redacted] denies all allegations that she wanted to, or was willing to take any membership or agreed to any membership in Beauty Boutique She has never ever heard of membership in a retail organization based on their healthcare situation This is something new to her in her years of existence [redacted]
We have reached out to our e-commerce team regarding the clarification of shipping charges on our website.
To whom it may concern: We have reviewed the customer’s account in regards to the order that was placed to the AEPP account and we have discovered that the order was placed in error. We have refunded the AEPP account for the customer and it has been cleared. The customer has been refunded for the merchandise, postage/handling, rush priority fee, finance charges and late fees incurred. If you have any further questions, please free to contact us and we will gladly assist you. Thank you Thank You [redacted]