Tint Works

The transmission in question was sold to [redacted] , and it was requested for subsequent inspection by LKQ, in accordance with our warranty, as previously outlined in our responseBand adjustment is a maintenance item, as is throttle pressure adjustment, both of which play part into the proper operation of the supplied item, as is our right to inspect, of which LKQ had attempted to doThe installing shop stated to LKQ that the vehicle owner did not have the vehicle at repair facility and was just requesting a replacement unit, thereby refusal to allow subsequent inspectionVideo was taken at time of first inspection showing the transmission was capable of shifting through the gears on the rack, showing governor was functioning properly, as vehicle was shifting through pressure coming from the governor, providing pressure to the shift valves in the transmission facilitating a shift.Automatic shifting can be overridden by incorrect throttle valve adjustment, and incorrect throttle valve adjustment can reduce pressures and cause excessive clutch wear, delayed shifting and/or slippingThere is also a check valve in the cooler line, to prevent delayed engagement, where as a stuck check valve can cause unwarrantable failureThis is housed in the transmission cooler lineIf it is plugged from previous failure(s), it can cause a loss of lubrication to the transmission, and possibly stalling of the engine during a garage shift or coming to a complete stop.LKQ was attempting to facilitate diagnosis as to possible cause and remedy to the issue at hand and was refusedAt that point in time, due to refusal of allowing vehicle to be present for inspection, LKQ was not allowed to continue with warranty and inspection process as outlined in our warranty.?

I am rejecting this response because:I was never given notice for an initial inspection, and instead was provided a replacement transmission without this inspections a a result of the first mechanical failureIn all cases the fluid levels checked okAs a result of the last resolution to repair the problem, a full rebuild, it was noticed that numerous parts were worn down and burned such as the reverse band, all clutch plates, steels, and multiple gearIn addition, your previous claim is completely irrelevant to the information I was givenI was told that I was being accused of abusing the transmission due to the fact that there was mud located in the underbodyUpon removal of the transmission, no mud was to be found on the unit itself which complies with my statement that the transmission was never used off road and that the debris was accumulated over a trip many months prior to receiving this unit

This engine was sold to [redacted] Foreign Car Garage, was run and testedA field inspector was sent, and a problem was found, with an unknown causePrior to replacement, cause of failure needs to be determined so liability can be determinedCommunications should be from shop to LKQ, of which shop didn't wish to remove the cylinder head for subsequent inspection at what we had requested for inspections (labor agreement was not purchased on the engine), as to determine the cause of the failure.We have not received a call from the shop regarding this claim or that the cylinder head has been removed for subsequent inspection.LKQ is attempting to see if the failure was a part failure or possible installation or operational caused failure per our warranty as listed below.http://www.lkqcorp.com/Portals/13/PDFs/Warranty%20PDFs/mechanical_warranty...⇄

A) Engine was purchased by myself as an individualShipping was to [redacted] Garage where vehicle was located.B) Sales Assoc [redacted] knew full well a private party, Me, [redacted] ) was purchasing the motorWe had a conversation about my daughter being a commercial fisherman out for the season opener on Dungeness crab at the time, which is why I was buying the motor for her and how badly she needed a vehicle for commute to the beach for work.C) At no time was a labor agreement mentionedActually [redacted] told me there were (two) motors available, once which had 100% compression in all cylinders (the other was %85) and I said 100% is good rightHe replied "Yes" and it comes with a month full guaranteeI said "well take it"D) Several requests for a receipt or warantee paperwork were denied to me.E) I feel as tho' I had a verbal contract with the sales rep [redacted] and believed it was in good faithAs repfor LKQ I told him and company LKQ responsible for selling me a bad product; which failed after (four) daysI truly do not forsee this series of events which has been costly in it financially, stressful and unfortunate result.In closing - If the inspector found a problem with the motor, which is "guaranteed" I believe it should have been replaced long ago and with out any further cost to me as the consumer.Sincerely,Thank you [redacted]

Company states: This was sold [redacted] in Santa RosaA claim was filedOur tech support was contacting the shop to diagnose what was wrong with the engineThe shop refused to pull the head to inspect underneath he cylinderWe offered to cover the hoursThey refusedWe have not heard anything since

I am rejecting this response because: the purchase was made through *** ***
*** *** *** of San Leandro,*** ***, who has never provided me with the invoice number in regards to the purchaseAll billing was filed through him, and I never received a copy of the invoice for the purchase

Please have the repair facility contact LKQ with his invoice number to start a new claim.The repair facility will need to call the Toll Free number with their invoice number..we can start claim and re-inspect

Consumer states: ***'s Garage is going to open only the open the one cylinder head this week and if LKQ can come by Friday to inspect it would work***'s garage is not open on Saturday on Sunday

Consumer states: I have not received any communication from the company since sending my last messageI am trying to get them to come out and inspect the engineMy shop has already removed the heads and we are waiting for someone from LKQ to come out

The billing was under assumption the purchase was for an Agent of ***'s Garage, and not disputed upon delivery of the part***'s Foreign Garage accepted the liability on the part upon receipt of the engine, also denoted as no sales tax on the invoiceLack of sales tax on the invoice denotes that the person paying would be acting as an agent for ***'s Foreign car garage, and accepted that term. All documentation can be found at ***s Foreign Car, as they accepted the Tax exempt billing for the engine.It was previously noted the LKQ warranty, via hyperlink to our warranty, what is covered and what is not, along with what was offeredWe need to determine liability, and the warranty is "Limited" and it was disclosed.A problem was found, but cause is not determined on the engine, and we are currently at a "standstill". Labor and consequential damages are not covered by the LKQ parts replacement promise.We have offered, in the event it is found to not be installation issue, Hrs @ $per hour for cylinder head removal.If it is found to be installation error, then this will not be a covered failureThis can only be determined by removing cylinder head for cause of failure.As it was billed to a Wholesale account, you need to communicate with *** Foreign car

LKQ statement is as followsLKQ Stockon refused a receipt warantee or any other written info to meClaiming *** Garage purchasedMotor as far as warantee a local Ford inspector was sent to *** to inspect motor said it was bad valveLKQ never contacted meJanuary of I began calling again & was told LKQ would pay hr @ $an hour to *** garage to remove the heads when the inspector returned to observe several phone calls went unanswered dropped - voice mail with no responseI asked for a supervisor several times but was told no one available & passed on to several different people none of whom cold come to resolutionI never got my 175$ core charge returned eitherMany calls were dropped, unanswered or I was left on hold minsthen cut off. *** ***

The consumer was sold an engine that was run and tested prior to removal from our donor vehicle. An independent inspector was sent out to determine symptoms and possible causes. Based on the findings of the independent inspection, there are symptoms that may be due to installer error or some foreign...

debris that entered the cylinder after delivery, causing the issues. Due to the fact that engine was run and tested prior to delivery and sealed, to determine if this is a covered failure from our component, LKQ cannot authorize anything to be performed.The engine was sold with a parts only warranty  [redacted]), with no labor coverage, and there is evidence of a possible installation issue of the engine ingesting foreign debris, we authorized $100 for additional tear down and final inspection in the event that the failure was an LKQ issue, and will not cover the additional tear down if it is installer issue/Foreign debris that made it into cylinder from installation or some other outside source.The purchaser has refused to authorize diagnosis to allow and/or facilitate liability. Without being determine cause of failure, liability cannot be determined.Overall installation to a 3rd party inspector seemed poor.[redacted]The consumer was instructed that engine to be removed for inspection and given necessary authorizations so that liability can be determined.

Company states: This was sold [redacted] in Santa Rosa. A claim was filed. Our tech support was contacting the shop to diagnose what was wrong with the engine. The shop refused to pull the head to inspect underneath he cylinder. We offered to cover the 2.6 hours. They refused. We have not heard anything since.

A) Engine was purchased by myself as an individual. Shipping was to [redacted] Garage where vehicle was located.B) Sales Assoc. [redacted] knew full well a private party, Me, [redacted]) was purchasing the motor. We had a conversation about my daughter being a commercial fisherman out for the season opener on Dungeness crab at the time, which is why I was buying the motor for her and how badly she needed a vehicle for commute to the beach for work.C) At no time was a labor agreement mentioned. Actually [redacted] told me there were 2 (two) motors available, once which had 100% compression in all cylinders (the other was %85) and I said 100% is good right. He replied "Yes" and it comes with a 6 month full guarantee. I said "well take it"D) Several requests for a receipt or warantee paperwork were denied to me.E) I feel as tho' I had a verbal contract with the sales rep. [redacted] and believed it was in good faith. As rep. for LKQ I told him and company LKQ responsible for selling me a bad product; which failed after 4 (four) days. I truly do not forsee this series of events which has been costly in it financially, stressful and unfortunate result.In closing - If the inspector found a problem with the motor, which is "guaranteed" I believe it should have been replaced long ago and with out any further cost to me as the consumer.Sincerely,Thank you[redacted]

In response to LKQ. In regards to the so called debris in the head gaskets. When [redacted],my mechanic at Main Auto Repair, inspected the engine he administered a pressure check to both sides of the engine to check the compression. He found 110 psi and 120 psi on right and left sides. Compression should be at least  165 psi. LKQ sent an independent inspector to look over the situation. You can see from the invoice I faxed  previously , that the inspector and my mechanic performed a variety of test verifying the compression on cylinders one and five both had 120 psi, all other cylinders had 0 compression. They also performed a leak down test on cylinders 3 & 4 and it did not hold pressure for leak down. The inspector stated the engine was bad and to leave it unassembled. According to [redacted] and his mechanic there was no conversation about debris being found whatsoever.[redacted] also stated had there been any debris that it would have been blown out from the pressure of the compression check and wouldn't have made a difference either way regarding the performance of the engine. He is willing to be contacted so you can verify his statements.As far as declining the shop to pull the engine it is true but in a different aspect of the conversation. LKQ offered $100 towards the additional $1,500 of labor I was going to incur to have the defective engine removed for yet another inspection. The parts warranty should not have been an issue as the inspector had already declared the engine bad during the first inspection. There has been much anxiety caused on this issue dating back to October that now I would just like to request a refund from LKQ opposed to a replacement engine and be done with this fabricating company.Sincerely,  [redacted]

Company states: We will need the consumer's invoice number to look up the file. We were not able to locate the consumer with the information provided. Please confirm the purchaser's name and information for us to proceed.

This engine was sold to [redacted] Foreign Car Garage, was run and tested. A field inspector was sent, and a problem was found, with an unknown cause. Prior to replacement, cause of failure needs to be determined so liability can be determined. Communications should be from shop to LKQ, of which shop didn't wish to remove the cylinder head for subsequent inspection at what we had requested for inspections (labor agreement was not purchased on the engine), as to determine the cause of the failure.We have not received a call from the shop regarding this claim or that the cylinder head has been removed for subsequent inspection.LKQ is attempting to see if the failure was a part failure or possible installation or operational caused failure per our warranty as listed below.http://www.lkqcorp.com/Portals/13/PDFs/Warranty%20PDFs/mechanical_warranty...⇄

I am rejecting this response because:I was never given notice for an initial inspection, and instead was provided a replacement transmission without this inspections a a result of the first mechanical failure. In all cases the fluid levels checked ok. As a result of the last resolution to repair the problem, a full rebuild, it was noticed that numerous parts were worn down and burned such as the reverse band, all clutch plates, steels, and multiple gear. In addition, your previous claim is completely irrelevant to the information I was given. I was told that I was being accused of abusing the transmission due to the fact that there was mud located in the underbody. Upon removal of the transmission, no mud was to be found on the unit itself which complies with my statement that the transmission was never used off road and that the debris was accumulated over a trip many months prior to receiving this unit.

Company states: This was sold [redacted] in Santa Rosa. A claim was filed. Our tech support was contacting the shop to diagnose what was wrong with the engine. The shop refused to pull the head to inspect underneath he cylinder. We offered to cover the 2.6 hours. They refused. We have...

not heard anything since.

The transmission in question was sold to [redacted], and it was requested for subsequent inspection by LKQ, in accordance with our warranty, as previously outlined in our response. Band adjustment is a maintenance item, as is throttle pressure adjustment, both of which play part into the proper operation of the supplied item, as is our right to inspect, of which LKQ had attempted to do. The installing shop stated to LKQ that the vehicle owner did not have the vehicle at repair facility and was just requesting a replacement unit, thereby refusal to allow subsequent inspection. Video was taken at time of first inspection showing the transmission was capable of shifting through the gears on the rack, showing governor was functioning properly, as vehicle was shifting through pressure coming from the governor, providing pressure to the shift valves in the transmission facilitating a shift.Automatic shifting can be overridden by incorrect throttle valve adjustment, and incorrect throttle valve adjustment can reduce pressures and cause excessive clutch wear, delayed shifting and/or slipping. There is also a check valve in the cooler line, to prevent delayed engagement, where as a stuck check valve can cause unwarrantable failure. This is housed in the transmission cooler line. If it is plugged from previous failure(s), it can cause a loss of lubrication to the transmission, and possibly stalling of the engine during a garage shift or coming to a complete stop.LKQ was attempting to facilitate diagnosis as to possible cause and remedy to the issue at hand and was refused. At that point in time, due to refusal of allowing vehicle to be present for inspection, LKQ was not allowed to continue with warranty and inspection process as outlined in our warranty.?