Tiny Town Day Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11467626, and find that this resolution is satisfactory to me Regards, V [redacted]

Complaint: I am rejecting this response because: This appears to be the online version of “bait and switch.” We ordered the lb Memory foamHe shipped lb foam (by whatever name he calls it) We expect to be reimbursed the difference Regards, E [redacted] ***

On Monday, May 23, 2016, wrote:Dear V [redacted] You miss the big bold red statement on the foam firmness selectionI copied the statement for you listed below and you can check our web site if needed? Not all foams are available in all firmnesses: Click to view the foam density and ILD chartFoam types are only available in the firmness listed in the Foam I.L.DChartWe will ship the closest I.L.Dnumber and density to the foam firmness selected and orderedMemory Foam very soft and soft The note that I wrote and put in your $order stated the above and did not say no extra firm in stockThank YouThe Foam WizardWednesday May 25, [redacted] Wrote.Lies about my note and intimidation to go to the B.B.Bis not how things come to you in lifeYou don't know me and my work history over the past half century here in our family businessDespite your actions I put a twenty dollar bill in the mail yesterday that you didn't even know about and as I wake up this morning to tell you I get this B.B.BnoticeIt is people like you that simplify my retirement when it comes some day in the future

On Monday, May 23, 2016, <***@foamonline.com> wrote:Dear V [redacted] . You miss the big bold red statement on the foam firmness selection. I copied the statement for you listed below and you can check our web site if needed. Not all foams are available in all firmnesses: Click to view the... foam density and ILD chart. Foam types are only available in the firmness listed in the Foam I.L.D. Chart. We will ship the closest I.L.D. number and density to the foam firmness selected and ordered. Memory Foam very soft 10 and soft 15. The note that I wrote and put in your $3.85 order stated the above and did not say no extra firm in stock. Thank You. The Foam WizardWednesday May 25,2016 [redacted] Wrote.Lies about my note and intimidation to go to the B.B.B. is not how things come to you in life. You don't know me and my work history over the past half century here in our family business. Despite your actions I put a twenty dollar bill in the mail yesterday that you didn't even know about and as I wake up this morning to tell you I get this B.B.B. notice. It is people like you that simplify my retirement when it comes some day in the future.

Complaint:
I am rejecting this response because: it is ridiculous to assert that a company is too busy to respond to customer inquiries; to acknowledge that an order was received; to confirm an order was shipped. I still don't know if my order has shipped or if I will ever receive it.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11467626, and find that this resolution is satisfactory to me
Regards,
V*** ***

Complaint:
I am rejecting this response because: it is ridiculous to assert that a company is too busy to respond to customer inquiries; to acknowledge that an order was received; to confirm an order was shipped. I still don't know if my order has shipped or if I will ever receive it.
Regards,
*** ***

Complaint:
I am rejecting this response because: This appears to be the online version of “bait and switch.” We ordered the lb Memory foamHe shipped lb foam (by whatever name he calls it) We expect to be reimbursed the difference
Regards,
E*** ***

As stated on our web site in three different locations including one in bold red text at check out " we ship out in five to ten business days"This order was received on 4-18-and shipped out on 4-28-this represents nine working days from time of orderThe order was received by this customer according to U.P.Srecords on 5-4-and released to the customer. Some times you have to put your trust in a company that has been in business for more than fifty five years and two generationsNote that the product was received on 5-4-evidenced by U.P.Strack number 1z9***490449 and this complaint of non receipt was filed on 5-9-

Some times it is better to let customers rob you than to let them think that it is the other way aroundThe customer stated "I ordered Memory foam and received Memory foam

Close to one million online customers now and thousands of hours spent retrieving tracking numbers for customers some of which demand a tracking number right now as they holdYes sometimes customers can be rude and unfriendly not knowing that I am the man in the middleI don't cut or ship the
foam myself and receive tracking numbers from my suppler a couple of days after the foam shippedSo to answer that question has my foam shipped yet is a hard oneEven so I will continue to help customers with their tracking numbersThis dose not mean that the foam will arrive any faster and it dose consume a lot of my timeMy supplier summed it up this way"We are not selling life or death prescription drugs here we are selling foam"

Finish the jobPlace the order as guaranteed, and behave professionally1) I can not place a order for a customer even if the customer did not place a order themselves as in this case.2) I do not and can not guarantee that I will place any order for any persons or company.3) I have been behaving
professionally for the past fifty seven years now.4) Lastly I would like you to know that you have not are not and will not be a customer of mine least you fined compassion towards other human beans some day

As stated on our web site in three different locations including one in bold red text at check out " we ship out in five to ten business days"This order was received on 4-18-and shipped out on 4-28-this represents nine working days from time of orderThe order was received by this customer according to U.P.Srecords on 5-4-and released to the customer. Some times you have to put your trust in a company that has been in business for more than fifty five years and two generationsNote that the product was received on 5-4-evidenced by U.P.Strack number 1z9***490449 and this complaint of non receipt was filed on 5-9-

The customer did not read though the foam density chart to understand that the very soft Memory foam comes in five pound and the soft is three pound and the customer ordered soft not our faultThe customer said in the compliant that they received the Memory type foam and in the same sentence said
the foam was High ResilienceIf we sent the wrong foam we would re cut and send the foam ordered at no extra costWhen looking at the cut slip Memory foam is what was ordered and Memory foam is what was sent

On Monday, May 23, 2016, wrote:Dear V***You miss the big bold red statement on the foam firmness selectionI copied the statement for you listed below and you can check our web site if needed? Not all foams are available in all firmnesses: Click to view the
foam density and ILD chartFoam types are only available in the firmness listed in the Foam I.L.DChartWe will ship the closest I.L.Dnumber and density to the foam firmness selected and orderedMemory Foam very soft and soft The note that I wrote and put in your $order stated the above and did not say no extra firm in stockThank YouThe Foam WizardWednesday May 25,*** Wrote.Lies about my note and intimidation to go to the B.B.Bis not how things come to you in lifeYou don't know me and my work history over the past half century here in our family businessDespite your actions I put a twenty dollar bill in the mail yesterday that you didn't even know about and as I wake up this morning to tell you I get this B.B.BnoticeIt is people like you that simplify my retirement when it comes some day in the future

Some times it is better to let customers rob you than to let them think that it is the other way aroundThe customer stated "I ordered Memory foam and received Memory foam

Complaint: I am rejecting this response because: Business said: “The customer stated, "I ordered Memory foam and received Memory foam.”That is factually incorrect.I stated, “We ordered the lb Memory foam.He shipped lb foam (by whatever name he calls it)We expect to be reimbursed the difference.”? I further e-mailed Revdex.com:Suggestion to Revdex.com:Go to the foamonline website.Order 18x18xfoam in both “soft” and “firm” and place in cart.You will notice the ratings are both “lb.”One is not lb and the other lbThey BOTH are lb.The only way to get lb foam is to order High Resilience foam.? Once again, we expect to be reimbursed the differenceRegards, E[redacted]

On Monday, May 23, 2016, <[redacted]@foamonline.com> wrote:Dear V[redacted]. You miss the big bold red statement on the foam firmness selection. I copied the statement for you listed below and you can check our web site if needed.  Not all foams are available in all firmnesses: Click to view the...

foam density and ILD chart. Foam types are only available in the firmness listed in the Foam I.L.D. Chart. We will ship the closest I.L.D. number and density to the foam firmness selected and ordered. Memory Foam very soft 10 and soft 15. The note that I wrote and put in your $3.85 order stated the above and did not say no extra firm in stock. Thank You. The Foam WizardWednesday May 25,2016 [redacted] Wrote.Lies about my note and intimidation to go to the B.B.B. is not how things come to you in life. You don't know me and my work history over the past half century here in our family business. Despite your actions I put a twenty dollar bill in the mail yesterday that you didn't even know about and as I wake up this morning to tell you I get this B.B.B. notice. It is people like you that simplify my retirement when it comes some day in the future.

The customer did not read though the foam density chart to understand that the very soft Memory foam comes in five pound and the soft is three pound and the customer ordered soft not our fault. The customer said in the compliant that they received the Memory type foam and in the same sentence said...

the foam was High Resilience. If we sent the wrong foam we would re cut and send the foam ordered at no extra cost. When looking at the cut slip Memory foam is what was ordered and Memory foam is what was sent.

Complaint: 11744837 I am rejecting this response because: Business said: “The customer stated, "I ordered Memory foam and received Memory foam.”That is factually incorrect.I stated, “We ordered the 5 lb Memory foam.He shipped 3 lb foam (by whatever name he calls it)We expect to be reimbursed the difference.” I further e-mailed Revdex.com:Suggestion to Revdex.com:Go to the foamonline website.Order 18x18x3 foam in both “soft” and “firm” and place in cart.You will notice the ratings are both “5 lb.”One is not 5 lb and the other 3 lb. They BOTH are 5 lb.The only way to get 3 lb foam is to order High Resilience foam.  Once again, we expect to be reimbursed the difference. Regards, E[redacted]