Tire Warehouse

RV tires are scarce due to increased volume of use and sales of RV's from COVID. So it follows that tires for RV's are difficult to find. the tires I was looking for are out of production and the distributors are out of stock. I found three tires the size I needed at Tires Warehouse in Fountain Valley CA. But I needed six not three total cost about $3,500 for the set installed. So I went searching for three more tires. I found them at another supplier and before I bought them I asked Tires Warehouse if I needed to pay for the 3 they had on hand to hold them, and Eric Quintana said no they would hold them for me. This was Wednesday. So I special ordered (no returns) and will called the three tires I had found at another supplier. But after I paid for the three tires $1,661 and went to the Fountain Valley Tires Warehouse location to have them installed along with the three tires they were holding for me I was informed by Eric that the tires had been sold to another party. I needed to match the tires exactly due to tread depth and typical commercial truck tires are not the same tread depth as RV specific tires. I had to use them on the front of my motorhome and purchase four matching tires non RV rated for my duals on the rear axle. So I had purchase 7 tires instead of 6 and I had to eat a $468 tire. Buyer Beware of Tires Warehouse. The truth is not in them.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Tire Warehouse called me on Monday morning leaving a voicemail I have called them back three times and the guy I am supposed to talk to Joe has not been there and I have left messages for him to call me back and to date has not.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY The car Dealer refuses to fix my car correct, after paying so much moneyI am not happy with this replyNot only did you call me to inform me that you are not qualified in car repairs, but also you made it clear that you could not help me with this problem ] Regards, [redacted] ***

We are contacting the customer to resolve the issue ourselves.Thank you,Brian M***The Tire Warehouse [redacted]

Hello Mr***, My name is ***, I am the Business Manager here at South Bay VolkswagenOn behalf of SBVW I would like to apologize that you feel we have not provided you with top notch customer serviceI would like to assure you that it is our highest priority to advise customers of
recommended repairs that their vehicle may need to maintain the best possible performanceI understand that at times these repairs can be costly and burdensomeI have reviewed your service file with *** ***, our Service Manager, and we would like to invite you into the dealership to go over your concerns in personPlease feel free to contact myself or *** at your earliest convenienceThank you, *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the end, the dealership did not charge me, but they they did not fix anything eitherI feel I am put at risk by just telling me to drive it, until something happens to it againMy car had to be towed to the dealership and no one covered for my expenses, even when the car was under warrantyAll I want is a commitment from VW or the dealership to cover for any expenses I may incur if this happens again
Regards,
*** ** ***

I bought tires this summer and really appreciated the prompt service that I got. However, I had Black Lion tires installed and they do not hold up on ware and tear at all. I had to have the passenger side tire replaced in les than 4 months because they tread wore so quick. Now it is January and all tires don't pas inspection. Not impressed. Not worth the money.
I cant afford to buy new tires again but need to be a legal driver.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.Tire Warehouse called me on Monday morning leaving a voicemail.  I have called them back three times and the guy I am supposed to talk to Joe has not been there and I have left messages for him to call me back and to date has not.Regards,[redacted]

We attempted to contact the customer on January 2nd to discuss his concerns, however we were unable to make contact. When the vehicle arrived at our dealership, it is correct that we could not duplicate the condition for diagnostic documentation required by Volkswagen. The customer was advised that...

we could not hold the vehicle over the next day, but since they were from out of town, they elected to take the car to their local dealer. Although it is standard for us to charge a diagnostic fee to inspect the vehicle, we did not charge the customer any fee's for inspecting the vehicle. [redacted]Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY The car Dealer refuses to fix my car correct, after paying so much money. I am not happy with this reply. Not only did you call me to inform me that you are not qualified in car repairs, but also you made it clear that you could not help me with this problem.   ]
Regards,
[redacted]

Hello,
We have reviewed the above complaint. Although South Bay Volkswagen feels there is no fault or no wrong doing on our part, we believe customer satisfaction is our highest priority. We will be generating Ms. [redacted] a full refund for the charges she incurred on repair order #[redacted].
Thank...

you,
[redacted]
Business Manager

The Tire Warehouse denies these allegations. However due to our commitment to continued excellent customer service we will issue a customer satisfaction refund to the customer.Thank you,[redacted]Tire Warehouse###-###-####

We are contacting the customer to resolve the issue ourselves.Thank you,Brian M[redacted]The Tire Warehouse[redacted]

I called customer (5) five times to resolve, never received a call back & I left a voice mail each time. Brian [redacted], tire warehouse

In February 2014 I had purchased 2 brand new tires from Tire Warehouse for the back of my car. They were brand new. On Friday May 9th one of those tires became flat. My friends father who works in the tire business came ti change the flat tire and noticed that the ture became flat because the whole tire had cracks in it from a defective tire and told me to bring it back to tire warehouse with my receipt so they could replace it because it was against the law because the tire was defective. I went to tire warehouse on Saturday morning and spoke to a gentleman who came ti my trunk to look at tye tire and said that the tire that was on my rim was not theirs and they did not sell it to me. He refused to replace the tire. Even though I had my receipt showing I did in fact buy the tires from there. He also said they dont sell the kind of tire that was on my rim. I know I bought tge two back tures from them because in December 2013 I had already replaced the front two tires brand new from [redacted] in Sutton and have the receipt to prove that also. I would like to have tire warehouse replace the cracked tire that they sold me. They put that tire on my car and they should be responsible for it. I believe it was them who sold me someone elses tire to make a quick buck in their pocket.Product_Or_Service: 205/40rz17 tireDesired SettlementI would like them to replace the defective tire.Business Response I spoke with [redacted] when she came with a flat tire. She brought a receipt with a purchase of one tire Inv#XXXXXX. The flat tire was a Mohawk tire with a manufacturing date of 2004. I don't have any tires that old in my building and especially I'm not allowed to sell anything that old. She bought 2 Autogrip tires at another company and one with us. During inspection of the vehicle when she came in with the flat tire there wasthree Autogrip tires on the vehicle. I specifically remember when shecame in because I questioned my [redacted] why we were giving her a new tire at such a low cost. We price matched her friends at [redacted] Tire and put it on the right rear. The spare tire was on the left rear when she came in. Feel free to contact me with any questions.Thank you,[redacted]Tire Warehouse [redacted] XXXXXConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I bought 2 autogrip tires from [redacted] for a total of [redacted] Tire warehouse did not price match those tires at all. What they priced matched was a previous tire I had bought from them amonth earlier. So in the end process I had bought 2 autogrip tires from [redacted] brand new in December 2013 which went on the front of my car because it is front wheel drive and we were in the middle of a snowstorm when I had bought them. and 1 tire from Tire warehouse in January 2014 to replace a popped rear tire and the last one in February 2014 to replace the other popped rear tire each for [redacted] So he us lying when he said he priced also how does he remember where the the tire was put on, because no where on the receipt says where they put it on my car. He is only going by what my car looked like with the spare when I brought the tire back for replacement. I paid cash for these 2 back tire from them and I think they put on someone elses used tire and put the money in their own pocket thinking I would never know the difference. They were caught doing thus very same stunt ti a friend of mine. My receipts that I have from them dont even have my name or address on it, it has someone elses business name and address so again how does know that one if his employees did not sell me this defective tire? I had brought him both tire receipts that day also which he lied and said I only brought him one. Clearly thus company is full of [redacted] and [redacted]. I just want the tire replaced like it should have been done weeks ago without all of this hassle. They did wrong by selling me a defective tire its not fair that I have to pay twice fir something that was their fault.Final Business Response [redacted], [redacted] CAME IN WITH BOTH RECEIPTS THIS TIME SO WE JUST REPLACED THE TIRE FOR HER. SHE IS ALL SET AND HAPPY WITH THE OUTCOME.THANK YOU,[redacted]TIRE [redacted] STREET[redacted] XXXXX

I purchased 4 tires.while taking off my lugnuts , one was stripped,totally round.they did not have the right tools to removee a lugnut.after 2 hours of stupidity and 100 calls to all kinds of places some guy came by from a local auto parts store saying this was all he had , and that did'nt work. I am at a tire store that does not have the proper tools to change tires. Then after putting on 3 tires they told me to go anywhere to have it removed. I am not from clinton so I do not know where to go. After stopping at 5 gas stations and repair shops I found [redacted] and the owner ,[redacted] took it upon himself to try and fix it .After two and a half hours of hard work he got it off, took the wheel apart and replaced the stud for the lugnut.This man went above and beyond to help me and he only charged me [redacted] .He also infomed me that the lugnuts that the tire store put on my car are the wrong size .The truck calls for size 3 quarters size and they put on size 7 eights and if I ever got a flat I would not be able to take my tires off because my crow bar is size 3 quarters. I did not intend to buy new lugnuts but they said somethinig about I needed new ones so I would not run into thjs problem again. T00 bad they are the wrong size.It was close to six at night when I got back to the tire store and the guy I paid had left . He seemed to be the boss. when I asked why I was responsible to pay for the damaged lugnut to be removed he said, it is your truck.I said you and your employees round and stripped the lugnut and I feel they are responseable and did not have the right tool for the job, telling me someone took from his toolbox the part he needed.He even showed me a pouch holding two peices and saying the missing one is the one he needed.The talk turned into an argument and I told him I felt they were responsible for the lug-nut and it's damage and I should not have had to pay for their incopetence .Even the owner of [redacted] said so. Then he asked me to pay for the tires . That is unreal !!Product_Or_Service: 5-13-14Desired SettlementI want the right size lug-nuts ,reimbursed for [redacted] that I paid to [redacted] ,a front end alignment because of all the banging with 5 pound hammers trying to get tire off. They did alot of heavy banging on my wheel and I believe it moved it out of balance. And I want an apology, I have never had an argument like that in my life. He had an excuse for anything I said and none of it made any sense,he denies any liability. And I want my tires that they took off my truck,they are good .Business Response This letter is in response to the complaint from [redacted] A. [redacted], #XXXXXX.Mr. [redacted] was in contact with our main office when this issue happened and spoke with one of our Customer Service Representatives. Mr. [redacted]'s lug nuts were damaged before our company even touched the vehicle. The lug nuts that were replaced indeed were a different size, as a resolution to this we offered to purchase a new wrench tool so that the customer would have no problems removing the lug nuts. In addition, we offered to refund half of the outside shop's invoice as a gesture of good customer service, with the understanding that this was an unexpected cost and inconvenience.We made this offer in good faith, knowing that the damage to the lug nuts was not caused by us. We believe we made Mr. [redacted] a very fair offer to resolve this issue and we stand behind that offer still. During Mr. [redacted] last conversation with Customer Service; he declined any compensation demanding the full [redacted] for damages we did not cause. He has been apologized to many times by Customer Service and the only offer we are willing to make him is the one he has already declined.Thank you for your time,[redacted] of [redacted]

I purchased 4 tires.while taking off my lugnuts , one was stripped,totally round.they did not have the right tools to removee a lugnut.after 2 hours of stupidity and 100 calls to all kinds of places some guy came by from a local auto parts store saying this was all he had , and that did'nt work. I am at a tire store that does not have the proper tools to change tires. Then after putting on 3 tires they told me to go anywhere to have it removed. I am not from clinton so I do not know where to go. After stopping at 5 gas stations and repair shops I found [redacted] and the owner ,[redacted] took it upon himself to try and fix it .After two and a half hours of hard work he got it off, took the wheel apart and replaced the stud for the lugnut.This man went above and beyond to help me and he only charged me [redacted] .He also infomed me that the lugnuts that the tire store put on my car are the wrong size .The truck calls for size 3 quarters size and they put on size 7 eights and if I ever got a flat I would not be able to take my tires off because my crow bar is size 3 quarters. I did not intend to buy new lugnuts but they said somethinig about I needed new ones so I would not run into thjs problem again. T00 bad they are the wrong size.It was close to six at night when I got back to the tire store and the guy I paid had left . He seemed to be the boss. when I asked why I was responsible to pay for the damaged lugnut to be removed he said, it is your truck.I said you and your employees round and stripped the lugnut and I feel they are responseable and did not have the right tool for the job, telling me someone took from his toolbox the part he needed.He even showed me a pouch holding two peices and saying the missing one is the one he needed.The talk turned into an argument and I told him I felt they were responsible for the lug-nut and it's damage and I should not have had to pay for their incopetence .Even the owner of [redacted] said so. Then he asked me to pay for the tires . That is unreal !!Product_Or_Service: 5-13-14Desired SettlementI want the right size lug-nuts ,reimbursed for [redacted] that I paid to [redacted] ,a front end alignment because of all the banging with 5 pound hammers trying to get tire off. They did alot of heavy banging on my wheel and I believe it moved it out of balance. And I want an apology, I have never had an argument like that in my life. He had an excuse for anything I said and none of it made any sense,he denies any liability. And I want my tires that they took off my truck,they are good .Business Response This letter is in response to the complaint from [redacted] A. [redacted], #XXXXXX.Mr. [redacted] was in contact with our main office when this issue happened and spoke with one of our Customer Service Representatives. Mr. [redacted]'s lug nuts were damaged before our company even touched the vehicle. The lug nuts that were replaced indeed were a different size, as a resolution to this we offered to purchase a new wrench tool so that the customer would have no problems removing the lug nuts. In addition, we offered to refund half of the outside shop's invoice as a gesture of good customer service, with the understanding that this was an unexpected cost and inconvenience.We made this offer in good faith, knowing that the damage to the lug nuts was not caused by us. We believe we made Mr. [redacted] a very fair offer to resolve this issue and we stand behind that offer still. During Mr. [redacted] last conversation with Customer Service; he declined any compensation demanding the full [redacted] for damages we did not cause. He has been apologized to many times by Customer Service and the only offer we are willing to make him is the one he has already declined.Thank you for your time,[redacted] of [redacted]

Recently purchased tire [redacted] was going flat on a daily basis. Repaired at the Tire Warehouse for cost of [redacted] but tire continued to go flat. On [redacted] my [redacted] brought a recently purchased tire ([redacted] cost of approximately [redacted]) to the Tire Warehouse. The tire would not hold air and would become flat on a daily basis needing to have air replaced in order to drive the car. They examined the tire and told him there was a leak around the rim and he was charged for balancing/flat repair costing [redacted] and additional [redacted] for tire repair for a cost of [redacted] minus a [redacted] discount for a total of [redacted].The following morning the tire was flat again. A few days later, I returned to the Tire Warehouse and informed them of the situation and they proceeded to re-examine the tire. Approximately 20 minutes later the [redacted] came over to me, holding the keys in the air told me my tire was ready. I asked him what was wrong with the tire and he said nothing. He checked it himself. I asked him why the tire was continually going flat. I did not feel they had remedied the situation. We had paid them for the repair once and this was a brand new tire. He [redacted] telling me there was nothing wrong with the tire. I asked him if I could speak with his [redacted] and he pointed towards the wall and said sure call him. I had to ask again where the number was and he [redacted] pointed to the back of the door. I do to feel this is anyway to treat any customer.I called customer service and spoke with [redacted], ext.[redacted] who then spoke with the [redacted]. I was then told I could bring the tire to their affiliate, [redacted] tire on Park Ave. for an assessment or go to another tire company and have the tired evaluated. I was not told the Tire Warehouse would pay for this service. I did not feel comfortable their affiliate would go against the Tire Warehouse's decision and concerned because I did not want to get stuck with the added bill from another tire vendor. I asked [redacted] if there was a warrantee and he said the manufacturer carried a warrantee and I would need to make a claim. The next day, the tire was flat again. We do not feel we were treated properly or with [redacted] At this point, we do not know what to do about this situation and for such a new tire, and the added inconvenience, loss of work for both myself and my [redacted] when the problem was still not fixed.Desired SettlementI feel the tire should be replaced. We have already spent a lot of time and effort to get this tire fixed. Also, much anguish and at this point feel they should replace the defective tire. Otherwise, a refund would be acceptable.Business Response I SPOKE TO [redacted] AND AGREED TO REIMBURSE HER FOR THE FLAT REPAIR.I RECOMMENDED HAVING SOMEONE ELSE LOOK AT IT SINCE WE COULDN'T FIND ANYTHING WRONG. SHE THINKS GOODYEAR SHOULD STAND BY THEIR TIRES. SHE SHOULD GET HER REFUND IN THE MAIL WITHIN A WEEK.THANK YOU,[redacted]

Front wheels "Lug and Stud" damage during installation of tires and wheels.Service Date 9/21/2013, Approx time of service 3:00pm. Invoice #[redacted]. [redacted]. [redacted].Type of service: 2 tires purchased. 2 used tires unmounted from old wheels and installed on new wheels. 2 matching new tires installed on new wheels. Total wheel installation during service = 4. 4 Hub adapters given to technicians to complete installation as new wheels are aftermarket. Rear tires and wheels installed correctly. Front wheels installed without hub adapters. (still lying on front winshield). Told technicians to remove front wheels and install hub adapters. Went inside store to pay bill while technicians were suppose to take front wheels back off and install hub adapters. After paying bill, went outside to service bay to find technicians struggling with lug nuts. trying to loosen then tighten? Technician finished work, told "all set", my car is "ready". Drove approx 6 miles home with a wobble felt in front of car. Once home attempted to remove front passenger wheel to see if hub adapter was installed as told by technicians. Broke 1 wheel stud taking off lug. Once wheel removed I found 2 other wheel studs severely cross-threaded and no hub adapter found on wheel? Can only get wheel back on with 2 out of the 5 wheel studs. Car not driveable!!! Called Tire Warehouse. Talked to [redacted]. Told "new" employee may have put the front wheels on? Ask for managers phone number. Told it was [redacted]. Called[redacted], explained problem.[redacted] told me to bring car down to Tire Warehouse on 9/23/2013? Car not safe to drive!!! Needed car for work on 9/23/2013, not acceptable. Needing the car repaired immediately and not trusting Tire warehouse to make a "safe" repair, I decided to make repairs myself to the car. Attempted removal of Front Drivers wheel to find 4 out of the five wheel studs were cross-threaded with no way to remove the lugs without breaking the wheel studs off. Made repair to vehicle on 9/22/2013. Called[redacted] ([redacted]) on 9/24/2013 to explain findings on vehicle damage. Asked if I had receipts for replacement parts and would to try to get reimbursement and asked if I could fax them over receipts. On 9/24/2013, I faxed 2 copies of receipts, 1 from Autozone for the new wheel studs and new lug nuts required to replace the damaged parts. 1 receipt from [redacted] for the original lug nuts given to the technicians for installation that were damaged. My complaint is that the service technicians were negligent in not notifying me of the improper front wheel installation and attempting to deceive me into thinking my hub adapters had been properly installed on the front wheels. I feel I was allowed to leave Tire Warehouse with an "unsafe" vehicle in order to cover up an improper wheel installation.Desired SettlementI have not received any response or reimbursement from Tire Warehouse as of 9/28/2013. I would like financial reimbursement for the cost of replacment parts purchased to make repairs to my vehicle. Business Response The refund has been submitted to our corporate office and approved I told [redacted] that they would mail him a check once it's was approved it has only been since Friday since it was fully processed and it's in the mail as of 9/27/2013Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have not received any reimbursement from Tire Warehouse as of 10/8/2013. If a check was sent on 9/27/2013 I never received it in the mail.

In February 2014 I had purchased 2 brand new tires from Tire Warehouse for the back of my car. They were brand new. On Friday May 9th one of those tires became flat. My friends father who works in the tire business came ti change the flat tire and noticed that the ture became flat because the whole tire had cracks in it from a defective tire and told me to bring it back to tire warehouse with my receipt so they could replace it because it was against the law because the tire was defective. I went to tire warehouse on Saturday morning and spoke to a gentleman who came ti my trunk to look at tye tire and said that the tire that was on my rim was not theirs and they did not sell it to me. He refused to replace the tire. Even though I had my receipt showing I did in fact buy the tires from there. He also said they dont sell the kind of tire that was on my rim. I know I bought tge two back tures from them because in December 2013 I had already replaced the front two tires brand new from [redacted] in Sutton and have the receipt to prove that also. I would like to have tire warehouse replace the cracked tire that they sold me. They put that tire on my car and they should be responsible for it. I believe it was them who sold me someone elses tire to make a quick buck in their pocket.Product_Or_Service: 205/40rz17 tireDesired SettlementI would like them to replace the defective tire.Business Response I spoke with [redacted] when she came with a flat tire. She brought a receipt with a purchase of one tire Inv#XXXXXX. The flat tire was a Mohawk tire with a manufacturing date of 2004. I don't have any tires that old in my building and especially I'm not allowed to sell anything that old. She bought 2 Autogrip tires at another company and one with us. During inspection of the vehicle when she came in with the flat tire there wasthree Autogrip tires on the vehicle. I specifically remember when shecame in because I questioned my [redacted] why we were giving her a new tire at such a low cost. We price matched her friends at [redacted] Tire and put it on the right rear. The spare tire was on the left rear when she came in. Feel free to contact me with any questions.Thank you,[redacted]Tire Warehouse [redacted] XXXXXConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I bought 2 autogrip tires from [redacted] for a total of [redacted] Tire warehouse did not price match those tires at all. What they priced matched was a previous tire I had bought from them amonth earlier. So in the end process I had bought 2 autogrip tires from [redacted] brand new in December 2013 which went on the front of my car because it is front wheel drive and we were in the middle of a snowstorm when I had bought them. and 1 tire from Tire warehouse in January 2014 to replace a popped rear tire and the last one in February 2014 to replace the other popped rear tire each for [redacted] So he us lying when he said he priced also how does he remember where the the tire was put on, because no where on the receipt says where they put it on my car. He is only going by what my car looked like with the spare when I brought the tire back for replacement. I paid cash for these 2 back tire from them and I think they put on someone elses used tire and put the money in their own pocket thinking I would never know the difference. They were caught doing thus very same stunt ti a friend of mine. My receipts that I have from them dont even have my name or address on it, it has someone elses business name and address so again how does know that one if his employees did not sell me this defective tire? I had brought him both tire receipts that day also which he lied and said I only brought him one. Clearly thus company is full of [redacted] and [redacted]. I just want the tire replaced like it should have been done weeks ago without all of this hassle. They did wrong by selling me a defective tire its not fair that I have to pay twice fir something that was their fault.Final Business Response [redacted], [redacted] CAME IN WITH BOTH RECEIPTS THIS TIME SO WE JUST REPLACED THE TIRE FOR HER. SHE IS ALL SET AND HAPPY WITH THE OUTCOME.THANK YOU,[redacted]TIRE [redacted] STREET[redacted] XXXXX