Tire Warehouse

Recently purchased tire [redacted] was going flat on a daily basis. Repaired at the Tire Warehouse for cost of [redacted] but tire continued to go flat. On [redacted] my [redacted] brought a recently purchased tire ([redacted] cost of approximately [redacted]) to the Tire Warehouse. The tire would not hold air and would become flat on a daily basis needing to have air replaced in order to drive the car. They examined the tire and told him there was a leak around the rim and he was charged for balancing/flat repair costing [redacted] and additional [redacted] for tire repair for a cost of [redacted] minus a [redacted] discount for a total of [redacted].The following morning the tire was flat again. A few days later, I returned to the Tire Warehouse and informed them of the situation and they proceeded to re-examine the tire. Approximately 20 minutes later the [redacted] came over to me, holding the keys in the air told me my tire was ready. I asked him what was wrong with the tire and he said nothing. He checked it himself. I asked him why the tire was continually going flat. I did not feel they had remedied the situation. We had paid them for the repair once and this was a brand new tire. He [redacted] telling me there was nothing wrong with the tire. I asked him if I could speak with his [redacted] and he pointed towards the wall and said sure call him. I had to ask again where the number was and he [redacted] pointed to the back of the door. I do to feel this is anyway to treat any customer.I called customer service and spoke with [redacted], ext.[redacted] who then spoke with the [redacted]. I was then told I could bring the tire to their affiliate, [redacted] tire on Park Ave. for an assessment or go to another tire company and have the tired evaluated. I was not told the Tire Warehouse would pay for this service. I did not feel comfortable their affiliate would go against the Tire Warehouse's decision and concerned because I did not want to get stuck with the added bill from another tire vendor. I asked [redacted] if there was a warrantee and he said the manufacturer carried a warrantee and I would need to make a claim. The next day, the tire was flat again. We do not feel we were treated properly or with [redacted] At this point, we do not know what to do about this situation and for such a new tire, and the added inconvenience, loss of work for both myself and my [redacted] when the problem was still not fixed.Desired SettlementI feel the tire should be replaced. We have already spent a lot of time and effort to get this tire fixed. Also, much anguish and at this point feel they should replace the defective tire. Otherwise, a refund would be acceptable.Business Response I SPOKE TO [redacted] AND AGREED TO REIMBURSE HER FOR THE FLAT REPAIR.I RECOMMENDED HAVING SOMEONE ELSE LOOK AT IT SINCE WE COULDN'T FIND ANYTHING WRONG. SHE THINKS GOODYEAR SHOULD STAND BY THEIR TIRES. SHE SHOULD GET HER REFUND IN THE MAIL WITHIN A WEEK.THANK YOU,[redacted]

Front wheels "Lug and Stud" damage during installation of tires and wheels.Service Date 9/21/2013, Approx time of service 3:00pm. Invoice #[redacted]. [redacted]. [redacted].Type of service: 2 tires purchased. 2 used tires unmounted from old wheels and installed on new wheels. 2 matching new tires installed on new wheels. Total wheel installation during service = 4. 4 Hub adapters given to technicians to complete installation as new wheels are aftermarket. Rear tires and wheels installed correctly. Front wheels installed without hub adapters. (still lying on front winshield). Told technicians to remove front wheels and install hub adapters. Went inside store to pay bill while technicians were suppose to take front wheels back off and install hub adapters. After paying bill, went outside to service bay to find technicians struggling with lug nuts. trying to loosen then tighten? Technician finished work, told "all set", my car is "ready". Drove approx 6 miles home with a wobble felt in front of car. Once home attempted to remove front passenger wheel to see if hub adapter was installed as told by technicians. Broke 1 wheel stud taking off lug. Once wheel removed I found 2 other wheel studs severely cross-threaded and no hub adapter found on wheel? Can only get wheel back on with 2 out of the 5 wheel studs. Car not driveable!!! Called Tire Warehouse. Talked to [redacted]. Told "new" employee may have put the front wheels on? Ask for managers phone number. Told it was [redacted]. Called[redacted], explained problem.[redacted] told me to bring car down to Tire Warehouse on 9/23/2013? Car not safe to drive!!! Needed car for work on 9/23/2013, not acceptable. Needing the car repaired immediately and not trusting Tire warehouse to make a "safe" repair, I decided to make repairs myself to the car. Attempted removal of Front Drivers wheel to find 4 out of the five wheel studs were cross-threaded with no way to remove the lugs without breaking the wheel studs off. Made repair to vehicle on 9/22/2013. Called[redacted] ([redacted]) on 9/24/2013 to explain findings on vehicle damage. Asked if I had receipts for replacement parts and would to try to get reimbursement and asked if I could fax them over receipts. On 9/24/2013, I faxed 2 copies of receipts, 1 from Autozone for the new wheel studs and new lug nuts required to replace the damaged parts. 1 receipt from [redacted] for the original lug nuts given to the technicians for installation that were damaged. My complaint is that the service technicians were negligent in not notifying me of the improper front wheel installation and attempting to deceive me into thinking my hub adapters had been properly installed on the front wheels. I feel I was allowed to leave Tire Warehouse with an "unsafe" vehicle in order to cover up an improper wheel installation.Desired SettlementI have not received any response or reimbursement from Tire Warehouse as of 9/28/2013. I would like financial reimbursement for the cost of replacment parts purchased to make repairs to my vehicle. Business Response The refund has been submitted to our corporate office and approved I told [redacted] that they would mail him a check once it's was approved it has only been since Friday since it was fully processed and it's in the mail as of 9/27/2013Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have not received any reimbursement from Tire Warehouse as of 10/8/2013. If a check was sent on 9/27/2013 I never received it in the mail.

Front wheels "Lug and Stud" damage during installation of tires and wheels.Service Date 9/21/2013, Approx time of service 3:00pm. Invoice #[redacted]. [redacted]. [redacted].Type of service: 2 tires purchased. 2 used tires unmounted from old wheels and installed on new wheels. 2 matching new tires installed on new wheels. Total wheel installation during service = 4. 4 Hub adapters given to technicians to complete installation as new wheels are aftermarket. Rear tires and wheels installed correctly. Front wheels installed without hub adapters. (still lying on front winshield). Told technicians to remove front wheels and install hub adapters. Went inside store to pay bill while technicians were suppose to take front wheels back off and install hub adapters. After paying bill, went outside to service bay to find technicians struggling with lug nuts. trying to loosen then tighten? Technician finished work, told "all set", my car is "ready". Drove approx 6 miles home with a wobble felt in front of car. Once home attempted to remove front passenger wheel to see if hub adapter was installed as told by technicians. Broke 1 wheel stud taking off lug. Once wheel removed I found 2 other wheel studs severely cross-threaded and no hub adapter found on wheel? Can only get wheel back on with 2 out of the 5 wheel studs. Car not driveable!!! Called Tire Warehouse. Talked to [redacted]. Told "new" employee may have put the front wheels on? Ask for managers phone number. Told it was [redacted]. Called[redacted], explained problem.[redacted] told me to bring car down to Tire Warehouse on 9/23/2013? Car not safe to drive!!! Needed car for work on 9/23/2013, not acceptable. Needing the car repaired immediately and not trusting Tire warehouse to make a "safe" repair, I decided to make repairs myself to the car. Attempted removal of Front Drivers wheel to find 4 out of the five wheel studs were cross-threaded with no way to remove the lugs without breaking the wheel studs off. Made repair to vehicle on 9/22/2013. Called[redacted] ([redacted]) on 9/24/2013 to explain findings on vehicle damage. Asked if I had receipts for replacement parts and would to try to get reimbursement and asked if I could fax them over receipts. On 9/24/2013, I faxed 2 copies of receipts, 1 from Autozone for the new wheel studs and new lug nuts required to replace the damaged parts. 1 receipt from [redacted] for the original lug nuts given to the technicians for installation that were damaged. My complaint is that the service technicians were negligent in not notifying me of the improper front wheel installation and attempting to deceive me into thinking my hub adapters had been properly installed on the front wheels. I feel I was allowed to leave Tire Warehouse with an "unsafe" vehicle in order to cover up an improper wheel installation.Desired SettlementI have not received any response or reimbursement from Tire Warehouse as of 9/28/2013. I would like financial reimbursement for the cost of replacment parts purchased to make repairs to my vehicle. Business Response The refund has been submitted to our corporate office and approved I told [redacted] that they would mail him a check once it's was approved it has only been since Friday since it was fully processed and it's in the mail as of 9/27/2013Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have not received any reimbursement from Tire Warehouse as of 10/8/2013. If a check was sent on 9/27/2013 I never received it in the mail.