Tireseasy, LLC

Initial Business Response / [redacted] (1000, 10, 2015/10/19) */ ***Document Attached [redacted] Tires-Easy does not offer guaranteed shipping ratesWe offer only standard shipping We do provide Estimated Delivery Days based on customer locationOur estimated time is clearly displayed on our website with these words: "Estimated Arrival: x x x BusDays" (See file.) These estimated delivery times are usually correct, but sometimes there are unforeseen circumstancesUnfortunately, in this case, the shipment was delivered a day late (business days) because UPS says they encountered an unexpected delay and had to reschedule the delivery date The tires were in transit for business days (and weekend days), but it was an especially long business days because of Labor Day weekend and an additional weekend We received the customer's orders on Friday, Sept 4, just before Labor Day weekendHis packages were shipped from California on the first business day, Tuesday Sept His packages were delivered in upstate New York on Wed, Sept We appreciate our customers, and we work to keep them happyThis Customer was offered a 5% discount for his inconvenienceUnfortunately, that was not to his satisfaction The customer was also offered a full refund for the return of his tires, including all shipping chargesHe refused that as well I'm very sorry that our Customer was not satisfied with his experienceWe hope he gives us another try in the future

Initial Business Response / [redacted] (1000, 5, 2014/08/18) */ I'm sorry that one of our customer's tires developed a leak Our inspector examined the tire and verified that it was the result of road hazard damageSince it was not caused by a manufacturer defect, it is not a warranty issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) As can be seen in the pictures requested by Horatiu Popa, there r No cuts, tears, damage to the area where my local tire company says says there is a leakThe area around the leak looks undamaged, that is why I say the tire is defectiveI bought tires from Delticom, the other tire is fine & looks the same as the leaking tire Final Business Response / [redacted] (4000, 9, 2014/08/28) */ This particular issue is now in the hands of the manufacturer, who informed us that they have already contacted our customer I apologize to the customer that our Customer Service dept took so long to respond to his concernsWe have since discussed this delay with our Customer Service agents, and we believe that future requests will be addressed in a timely manner Final Consumer Response / [redacted] (4200, 11, 2014/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) the last contact I received from Delticom was that the tire was damaged due to road hazard, my reply was that there was no visible damage, no cut or tear or mechanical damage, the leak area looked like the rest of the tire that didn't leak.I say the tire is defectiveT [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/11/19) */ Please have the customer contact tires-easy Customer Service to again initiate the returnOur Customer Service dept set up a return with UPS in August of this year, but there was apparently a mishap and the tire was never picked upI sincerely apologize If that was our fault When we receive the damaged tire, we will examine it and measure its remaining tread depthThis is a warranty issue, and we will refund the pro-rated cost of the tire based on the depth of the tread provided there was no obvious road hazard incident that caused the tire damage We appreciate the customer's business, and I am sorry that he had trouble with his tire Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have gone through this process with them at least times nowPlease inform me why the pictures of the tire (with blown out side wall) is not enough? Also, if they would like to speak again about the matter I am still waiting on a return phone call from months agoThey can reach me at XXX-XXX-XXXX I would like to get this tire refunded and I am fully willing to cooperate, I just don't want to fall into this trap again of phone tag churn Final Business Response / [redacted] (4000, 9, 2014/11/26) */ To answer his question, here's why we can't just look at a photo to determine his refund: 1) We measure the remaining tread-depth 2) We examine the tire to make sure there was no obvious road hazard damage that caused the blowout It appears that there has been a misunderstandingNo matter why the tire blew out, unless it was caused by a road hazard incident, our customer refunds are calculated the same wayWe measure the tread depth to determine the pro-rated refund Please note that blowouts are almost always caused by driving on under-inflated tires, often due of punctures from road hazard incidentsRoad hazard damaged is only covered by road hazard insurance, not by warranty Customer Service will arrange the UPS return piwhen the customer contacts them, and we do not charge our customers for the shipping fee If his claim is deemed unadjustable, and the customer wants his damaged tire returned to him, we will also arrange the shipping but the customer will have to pay for that shipment back to himNote: Such tires are recycled days after they are inspected

After reading mixed reviews I was skeptical to say the least, but placed my order on friday and tires were delivered on wednesdayUpon delivery I noticed the date code shows they were made this year, and after reading many complaints regarding old tires I was very relievedI personnally couldnt be any happier with service, and productVery good experience for me

Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ We have examined our customer's tires, and we found no evidence of manufacturer defect in any of the tiresFurthermore, none of those tires came with a mileage warranty For that reason, we cannot replace the tires or send a credit to our customer Our Customer Service Manager left a telephone message for our customer during the past week, and explained our inspection resultsThe customer did not yet return the call, but we believe he understood the details of the examination We appreciate his business, and I'm sorry we cannot further help with this claim Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have better things to do than remove perfectly good tires from our trucks for credits or returnsThree of the eight tires removed would not balance and one of those developed a bubble at the tire bead and went flat while drivingAll of these things happened while driving making them dangers and unsafe, probably do to what's called separation in the tire constructionThese defects can not always be found by just inspecting the tire, they must be mounted on a rim and put on a balancer to see the flaw, you certainly could not see the one that bubbled without air in itWe would have not sent six tires back for credit if they did not agree to give us creditSince they will not honor what they said they would do for us and because they cant figure out which tires are bad we can't have the other three sent back at this pointWe will eat this $dollar loss and find another tire supplier, don't buy from these guys, they are liars and thieves! Final Business Response / [redacted] (4000, 9, 2015/02/06) */ We have looked again at our communications with the customer, and I'm sorry to report that there is no change in our response The tires in question show no evidence that the tire damage was the result of manufacturer defectSince none of those tires were sold with a mileage warranty, we cannot replace them or send a credit to the customer I understand that the customer is not happy with this response, and I'm sorry for that because we really do try to do our best for our customers

Initial Business Response / [redacted] (1000, 5, 2014/04/23) */ The tires ordered by the customer could not be shipped because they were out of stockI am sorry for the inconvenience this caused him Although the customer placed his order online, we never charged his credit cardOur electronic system can not charge a credit card until the tires are actually shipped I hope he accepts my apologyOur customer service department left a message offering him a small discount discount on a future order

Initial Business Response / [redacted] (1000, 5, 2014/05/05) */ I'm sorry that our customer encountered difficulties with our credit card verification system and our service The customer explained that his credit card was rejected because the billing address was not up to dateUnfortunately, once our verification system rejects a credit card, we cannot override the rejectionFor that reason, we asked the customer to continue his payment via PayPal, which has its own fraud prevention system, so he would have a fresh start with his card or other payment method For an order like this, when a credit card is not verified, we immediately initiate a reverse authorization request to the customer's credit card company to free any payment hold related to his or her orderIt appears that the customer's credit card company was slow to respond to our reverse authorization requestIf his credit card still shows that there is a payment hold, the customer should contact his credit card company immediately I will have one of our Customer Service agents contact the customer to check if his credit card is now cleared Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I got my money back and ended up using a different tire companyMy address was actually correct with my back the time I sent my credit card throughI am still getting emails from them to still pay through pay palSo please stopped sending me emails Final Business Response / [redacted] (4000, 9, 2014/05/12) */ I made sure that the customer's order was canceled, so he will no longer get email asking him to switch to PayPal if he wants to make the purchase Once again, when a credit card is declined, our system automatically initiates a reverse authorization request to the customer's credit card company immediately to free any payment hold related to his or her orderIn this case, the credit card company was very slow to cancel the hold on the customer's credit card for the order amount We apologize for any difficulties the customer experienced on our website

I would not recommend this company to anyone Their business practices are awful as they sell discontinued and old tires which are unsafe to their customers and then deny any refunds due to "faulty installation." This company should be out of business It is illegal to sell old tires in the United States I work for a company that purchased a set of tires from this company tires blew in a week and the fourth was removed due a bubble being spotted on it All four tires were found to have bubbles and be defective Thank goodness we used American Express to charge for the purchase and won a charge back, as they had no intention of returning our money after selling us a defective and unsafe product

Tire Easy sells compromised quality control productsThree out of the four tires they sent me were "out of round" and ride with a vibration, they are too extremly out to balance, even with weight Beware this company sells irregular products without letting the customer know,

Initial Business Response / [redacted] (1000, 10, 2014/08/01) */ We appreciate our customer's business, and I hope he returns to our website According to our records, the customer cancelled his order on July because our shipping time was unusually long I apologize for the slow shipping Our estimated shipping time is usually quite accurate, but this time we underestimated the time because of an unexpected warehouse problem I hope our customer gives us another try

Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ I apologize to our customer for the difficulties she experienced on our website According to our records she accidentally purchased tires, so called customer service for helpOur customer service agent said she would correct the orderHowever, our system refused the change, so the customer was called back the next day and told that the only way we could make the change was to cancel the entire orderThe customer could then place a brand new order with the right number of tires When the order was cancelled, a signal was automatically sent to the credit card company to cancel any blocking of the funds At that point, any delay to remove the blocked charges was the responsibility of the customer's bank or credit card companyUsually these companies respond immediately, but sometimes it takes them several days We are sorry that the customer had trouble on our website, and we hate to lose herI sent authorization to our Customer Service agents to give her a small 5% discount on her next order (not including shipping)It's not much money, just a token of good will and a thank you for trying our website She can activate that discount by calling customer service and giving them the RD Number of the order she cancelled

Initial Business Response /* (1000, 6, 2015/05/13) */
I am sorry that our customer is having trouble with his tiresUnfortunately, it appears that his claim does not meet the qualifications of the tread wear warranty
As our customer wrote, his tires are covered by a 50,mile standard
limited tread wear warranty from the distributor of his tiresTo qualify for the pro-rated claim, a tire must be evenly worn across the tread down to the tread wear indicators (2/of an inch of tread remaining)
Our customer's photos appear to show much more than 2/32" of tread left, which would nullify his claim
If his photos did indeed indicate evenly worn tread down to 2/32", we would then ask for documents verifying the odometer miles, proper rotating of the tires, etc., and send a shipping label to the customer so we can inspect his tires ourselves
In this case, however, it looks like there is plenty of tread leftif our inspectors were to determine that the tires do not qualify for the pro-rated warranty, our customer would have to pay the shipping charges, which can be quite expensive
For this reason we request photos in advanceWe try to protect our customers from extra costs
Note: It is very unusual for tires to wear out evenly before reaching their warranty mileageMost of the time our inspectors see uneven tread wear, which indicates poor tire maintenance, vehicle problems, or road hazard incidents, any of which would invalidate the pro-rated warranty claim
Initial Consumer Rebuttal /* (3000, 8, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am a Mechanical Engineer with many years of experience in the car industryTheir answer is just an attempt to steer the problem into a thread wear claim from a defect claimJust remember the Firestone issue some years back were tires were blowing out because of defectsWhen companies produce a batch of tires there are many things that can go wrong with the rubber formulation and produce ties with hidden defectsMy vehicle is not causing the tires to go bad and this is proven by all four tires experiencing the same behavior independent of installation locationMy claim was not asking for my money backI was asking for a discount to purchase new tires from them and a shipping label to send these tires back for analysisTheir statement about customer paying for shipping charges is inaccurateI have an email from this company offering me a shipping labelI will encourage customers to stay away from this company that does not stand behind of what they sellThank you
Final Business Response /* (4000, 10, 2015/05/22) */
Yes, if the customer decides to initiate a claim for a manufacturer defect instead of the tread wear claim, we can indeed send him shipping labels and instructions to send his tires to us for inspectionUnlike the manufacturer mileage warranty, there is no need for him to first send proof of mileage, etc
To begin the process, the customer should contact our Customer Service and explain that he wants to open a defective tire claim
We will examine the tires when they arrive and approve replacement tires from the manufacturer if there is evidence of a manufacturer defect
The customer should be aware that it is extremely unusual to find evidence of manufacturer defect in tires that have already been driven for 15,milesAs with the mileage warranty, if examination shows no evidence of manufacturer defect, and the customer would then like to have his tires back, he will have to pay the shipping cost for that return back to his locationOtherwise, the tires will be disposed of after days
Just to be clear:
The customer wrote that our first response to the Revdex.com was "an attempt to steer the problem into a tread wear claim from a defect claim."
Since he specifically mentioned his 50,mile tread wear warranty in the very first sentence of his complaint, our response seemed at that time to be rather reasonable
Final Consumer Response /* (4200, 12, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Any manufacturer x miles thread-wear warranty inherently includes defect warrantyAs a customer when you purchase any tire with an x miles warranty you expect them to last x miles without defectsSince day one and before submitting the Revdex.com complaint I submitted videos of all four tires while rotating showing the defectsI have an email from their customer service department as evidence they turned the claim into a thread wear issueI have numerous emails from their customer service department also showing their run around and double talkThey fail miserably standing for their customers and behind the products they sellAll I hope is this complaint can serve other customers taking their business somewhere else

Initial Business Response /* (1000, 5, 2014/08/22) */
We're sorry to hear that our customer had problems with his purchaseSince this is a warranty issue, we have referred this transaction to the manufacturer of the product
We expect that the customer will be contacted by the
manufacturer today or the next few business days

Initial Business Response /* (1000, 8, 2015/11/05) */
Our Customer Service dept notified the credit card company to refund the customer when we received the returned tires on October 9, and we sent a second notification on October when the customer contacted us
If he still hasn't
received his refund, please have the customer call his credit card company immediately to take care of this
Initial Consumer Rebuttal /* (2000, 11, 2015/11/10) */
tire-easy sent me my refund it took weeks so it is settled*** *** ***

Initial Business Response /* (1000, 9, 2015/09/17) */
I'm sorry that this customer had such a problem with his tiresBut I believe there has been a misunderstanding
It is always our policy to send a shipping label when a customer files a warranty claim on his or her tiresWhen this
customer requests a claim via our Customer Service dept, we will send him a UPS shipping label immediately
If the tire is defective, it will be covered by the manufacturer's warranty policyHowever, as the customer was informed, our tire assessor reported that the photos suggest that the tire failure may have been caused by strong rubbingWe need to examine the tires to determine the cause of the tire failureImpact, road hazard, improper application are not covered by the manufacturer policy
When our customer initiates a claim with Customer Service, we will ship the tire(s) back to be inspected to determine the cause
Initial Consumer Rebuttal /* (3000, 11, 2015/09/29) */
I have been looking for the return labels in the mail and it hasn't arrived as of yetI have a HOA and we can have the car on jacks for a limited amount of time before you get finedThat is why I was asking for them to send the return labels in advance
Thanks
*** ***
Final Consumer Response /* (3000, 22, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not sure what email address they have but it isn't mineI have looked in my email and eBay account and I don't see any return labelsI have seen some sale ads for tire easy but no labelsI have had to dish out more cash cause once again I couldn't wait for tire easy refund or replacementsI did get a voice mail from someone and returned the call but the second call left a spoof number on the caller idI was unable to return the callThanks for all your help!!
Final Business Response /* (4000, 24, 2015/11/20) */
I'm sorry that you didn't receive our emailed UPS label(I sent the last one myself to the email address you left on my phone message!)
Please call our new Customer Service number on Monday
Toll free: X-XXX-XXX-XXXX
Ask for ***, our Customer Service managerHe will be available on Monday from 8am-4pm Pacific Time (5am-1pm your time), and he's expecting your call
(I'm not sure how fast it takes the Revdex.com to forward these lettersYou cannot course try to get *** on a different day if you received this too late.)

Initial Business Response /* (1000, 5, 2015/01/18) */
I spoke with the customer on the phone, and I agreed to send him a new replacement tire, which is what he asked for
UPS will pick up the new tire on Monday afternoon, and the customer will receive the details by emailBecause the
tire is in California and the customer is in Massachusetts, the estimated delivery time will probably be 5, maybe 6, business days
We will not charge him for the replacement tire or for the shipping
We try hard to do the best for our customers, and I apologize to him for the frustration he had with our company responsesWe are currently in the process of collecting data like this as we analyze customer service to provide an enhanced experience for our customers in the near future
Initial Consumer Rebuttal /* (2000, 7, 2015/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Delticom North America has resolved the problem completely.They sent me a brand new replacement tire
Thank you Revdex.com for your continued commitment to the consumers

Initial Business Response /* (1000, 5, 2014/12/10) */
I'm sorry this has happened, but the customer's credit card hold seems to be an error of his credit card companyWe never charged the customer's account, and shortly after he cancelled his order we sent an automatic electronic notice to
his credit card company to release the hold
I suggest again that the customer contacts the credit card company to finally release the hold
Meanwhile, I tried to call him several times today to make sure I didn't miss something, but unfortunately his voicemail is full, and it will not take any more messages
Earlier in the morning one of our Customer Service managers tried to phone him as well, and I believe he successfully did leave a message

Initial Business Response /* (1000, 5, 2014/11/19) */
Please have the customer contact tires-easy Customer Service to again initiate the return. Our Customer Service dept set up a return with UPS in August of this year, but there was apparently a mishap and the tire was never picked up. I...

sincerely apologize If that was our fault.
When we receive the damaged tire, we will examine it and measure its remaining tread depth. This is a warranty issue, and we will refund the pro-rated cost of the tire based on the depth of the tread provided there was no obvious road hazard incident that caused the tire damage.
We appreciate the customer's business, and I am sorry that he had trouble with his tire.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have gone through this process with them at least 10 times now... Please inform me why the pictures of the tire (with blown out side wall) is not enough?
Also, if they would like to speak again about the matter I am still waiting on a return phone call from months ago. They can reach me at XXX-XXX-XXXX
I would like to get this tire refunded and I am fully willing to cooperate, I just don't want to fall into this trap again of phone tag churn.
Final Business Response /* (4000, 9, 2014/11/26) */
To answer his question, here's why we can't just look at a photo to determine his refund:
1) We measure the remaining tread-depth.
2) We examine the tire to make sure there was no obvious road hazard damage that caused the blowout.
It appears that there has been a misunderstanding. No matter why the tire blew out, unless it was caused by a road hazard incident, our customer refunds are calculated the same way. We measure the tread depth to determine the pro-rated refund.
Please note that blowouts are almost always caused by driving on under-inflated tires, often due of punctures from road hazard incidents. Road hazard damaged is only covered by road hazard insurance, not by warranty.
Customer Service will arrange the UPS return pick-up when the customer contacts them, and we do not charge our customers for the shipping fee.
If his claim is deemed unadjustable, and the customer wants his damaged tire returned to him, we will also arrange the shipping but the customer will have to pay for that shipment back to him. Note: Such tires are recycled 30 days after they are inspected.

Initial Business Response /* (1000, 5, 2014/04/23) */
The tires ordered by the customer could not be shipped because they were out of stock. I am sorry for the inconvenience this caused him.
Although the customer placed his order online, we never charged his credit card. Our electronic...

system can not charge a credit card until the tires are actually shipped.
I hope he accepts my apology. Our customer service department left a message offering him a small discount discount on a future order.

Tire Easy sells compromised quality control products. Three out of the four tires they sent me were "out of round" and ride with a vibration, they are too extremly out to balance, even with weight. Beware this company sells irregular products without letting the customer know,