Tireseasy, LLC

Initial Business Response /* (1000, 5, 2014/08/19) */
I apologize to our customer for the difficulties she experienced on our website.
According to our records she accidentally purchased 8 tires, so called customer service for help. Our customer service agent said she would correct the...

order. However, our system refused the change, so the customer was called back the next day and told that the only way we could make the change was to cancel the entire order. The customer could then place a brand new order with the right number of tires.
When the order was cancelled, a signal was automatically sent to the credit card company to cancel any blocking of the funds.
At that point, any delay to remove the blocked charges was the responsibility of the customer's bank or credit card company. Usually these companies respond immediately, but sometimes it takes them several days.
We are sorry that the customer had trouble on our website, and we hate to lose her. I sent authorization to our Customer Service agents to give her a small 5% discount on her next order (not including shipping). It's not much money, just a token of good will and a thank you for trying our website.
She can activate that discount by calling customer service and giving them the RD Number of the order she cancelled.

Initial Business Response /* (1000, 10, 2015/10/19) */
[redacted]Document Attached[redacted]
Tires-Easy does not offer guaranteed shipping rates. We offer only standard shipping.
We do provide Estimated Delivery Days based on customer location. Our estimated time is clearly displayed on our website...

with these words: "Estimated Arrival: x x x Bus. Days" (See file.)
These estimated delivery times are usually correct, but sometimes there are unforeseen circumstances. Unfortunately, in this case, the shipment was delivered a day late (7 business days) because UPS says they encountered an unexpected delay and had to reschedule the delivery date.
The tires were in transit for 7 business days (and 2 weekend days), but it was an especially long 7 business days because of Labor Day weekend and an additional weekend.
We received the customer's orders on Friday, Sept 4, just before Labor Day weekend. His packages were shipped from California on the first business day, Tuesday Sept 8. His packages were delivered in upstate New York on Wed, Sept 16.
We appreciate our customers, and we work to keep them happy. This Customer was offered a 5% discount for his inconvenience. Unfortunately, that was not to his satisfaction.
The customer was also offered a full refund for the return of his tires, including all shipping charges. He refused that as well.
I'm very sorry that our Customer was not satisfied with his experience. We hope he gives us another try in the future.

They sold me a set of 3-year-old tires.

Initial Business Response /* (1000, 5, 2014/08/18) */
I'm sorry that one of our customer's tires developed a leak.
Our inspector examined the tire and verified that it was the result of road hazard damage. Since it was not caused by a manufacturer defect, it is not a warranty...

issue.

Initial Consumer Rebuttal /* (3000, 7, 2014/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As can be seen in the 3 pictures requested by Horatiu Popa, there r No cuts, tears, damage to the area where my local tire company says says there is a leak. The area around the leak looks undamaged, that is why I say the tire is defective. I bought 2 tires from Delticom, the other tire is fine & looks the same as the leaking tire.
Final Business Response /* (4000, 9, 2014/08/28) */
This particular issue is now in the hands of the manufacturer, who informed us that they have already contacted our customer.
I apologize to the customer that our Customer Service dept took so long to respond to his concerns. We have since discussed this delay with our Customer Service agents, and we believe that future requests will be addressed in a timely manner.
Final Consumer Response /* (4200, 11, 2014/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the last contact I received from Delticom was that the tire was damaged due to road hazard, my reply was that there was no visible damage, no cut or tear or mechanical damage, the leak area looked like the rest of the tire that didn't leak.I say the tire is defective. T [redacted]

Initial Business Response /* (1000, 5, 2015/01/29) */
We have examined our customer's tires, and we found no evidence of manufacturer defect in any of the tires. Furthermore, none of those tires came with a mileage warranty.
For that reason, we cannot replace the tires or send a credit to...

our customer.
Our Customer Service Manager left a telephone message for our customer during the past week, and explained our inspection results. The customer did not yet return the call, but we believe he understood the details of the examination.
We appreciate his business, and I'm sorry we cannot further help with this claim.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have better things to do than remove perfectly good tires from our trucks for credits or returns. Three of the eight tires removed would not balance and one of those developed a bubble at the tire bead and went flat while driving. All of these things happened while driving making them dangers and unsafe, probably do to what's called separation in the tire construction. These defects can not always be found by just inspecting the tire, they must be mounted on a rim and put on a balancer to see the flaw, you certainly could not see the one that bubbled without air in it. We would have not sent six tires back for credit if they did not agree to give us credit. Since they will not honor what they said they would do for us and because they cant figure out which tires are bad we can't have the other three sent back at this point. We will eat this $700.00 dollar loss and find another tire supplier, don't buy from these guys, they are liars and thieves!
Final Business Response /* (4000, 9, 2015/02/06) */
We have looked again at our communications with the customer, and I'm sorry to report that there is no change in our response.
The tires in question show no evidence that the tire damage was the result of manufacturer defect. Since none of those tires were sold with a mileage warranty, we cannot replace them or send a credit to the customer.
I understand that the customer is not happy with this response, and I'm sorry for that because we really do try to do our best for our customers.

Initial Business Response /* (1000, 5, 2014/05/05) */
I'm sorry that our customer encountered difficulties with our credit card verification system and our service.
The customer explained that his credit card was rejected because the billing address was not up to date. Unfortunately,...

once our verification system rejects a credit card, we cannot override the rejection. For that reason, we asked the customer to continue his payment via PayPal, which has its own fraud prevention system, so he would have a fresh start with his card or other payment method.
For an order like this, when a credit card is not verified, we immediately initiate a reverse authorization request to the customer's credit card company to free any payment hold related to his or her order. It appears that the customer's credit card company was slow to respond to our reverse authorization request. If his credit card still shows that there is a payment hold, the customer should contact his credit card company immediately.
I will have one of our Customer Service agents contact the customer to check if his credit card is now cleared.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I got my money back and ended up using a different tire company. My address was actually correct with my back the time I sent my credit card through. I am still getting emails from them to still pay through pay pal. So please stopped sending me emails.
Final Business Response /* (4000, 9, 2014/05/12) */
I made sure that the customer's order was canceled, so he will no longer get email asking him to switch to PayPal if he wants to make the purchase.
Once again, when a credit card is declined, our system automatically initiates a reverse authorization request to the customer's credit card company immediately to free any payment hold related to his or her order. In this case, the credit card company was very slow to cancel the hold on the customer's credit card for the order amount.
We apologize for any difficulties the customer experienced on our website.

After reading mixed reviews I was skeptical to say the least, but placed my order on friday and tires were delivered on wednesday. Upon delivery I noticed the date code shows they were made this year, and after reading many complaints regarding old tires I was very relieved. I personnally couldnt be any happier with service, and product. Very good experience for me

Initial Business Response /* (1000, 10, 2014/08/01) */
We appreciate our customer's business, and I hope he returns to our website.
According to our records, the customer cancelled his order on July 30 because our shipping time was unusually long.
I apologize for the slow shipping. ...

Our estimated shipping time is usually quite accurate, but this time we underestimated the time because of an unexpected warehouse problem.
I hope our customer gives us another try.

I would not recommend this company to anyone. Their business practices are awful as they sell discontinued and old tires which are unsafe to their customers and then deny any refunds due to "faulty installation." This company should be out of business. It is illegal to sell old tires in the United States. I work for a company that purchased a set of tires from this company. 3 tires blew in a week and the fourth was removed due a bubble being spotted on it. All four tires were found to have bubbles and be defective. Thank goodness we used American Express to charge for the purchase and won a charge back, as they had no intention of returning our money after selling us a defective and unsafe product.