Titan White

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello - I was unable to reach you via the web site - was finally able to take a moment to call In response to the company's response to my complaint This company is messed up They embed their policies to mislead the consumer and then back their customers into a corner with their customer service strategies I ordered a sample, not the product In days, I was then charged for the full price of the product and it was an instant mess These guys run a tight ship - and there are a lot of cracks to fall through - they got my 40+ dollars, but I am not so sure I agree In my first phone call, they kept asking me if I wanted to cancelkept asking it, without any explanation it felt weird and kinda pushy Then after the charge, I freaked out and called again I was never offered a full refund in the 2nd and 3rd phone calls By that point, I was demanding a full refund and I demanded they give me the return address, but they would not agree to it or provide a return address and finally hung up on me I had to call and do it all over again, still would not give me a return address and still would not offer me a full refundIt was as if they expect early exhaustion because the rules are so tight, so they wear you down by denying all your requests until you finally settle for your own brand of "shxt, they got me - uncle!" I just now went to their web page and found an address in the return policyfunny, I could not find that when I was ready to strangle the customer service reps I looked everywhere for contact information it was in the return ploicy, maybe then, maybe not? who knows, reall, and no one can prove anything In the return policy posted on their web site, titanwhite.com, you have to have called within certain days, and then you have a short window for the next piece, and then only if the product has not been abused or opened in any way, ofcourse In my case, It probably had something to do with the conditions on that day, somewhere in that window, outside that window of opportunity and negotiation It is a tight ship! and there are many many ways for the consumer to lose - The web sites notifications at the bottom are prolific, detailed and controlled Frankly, you would get better treatment at your dentist for probably the same money There is my response to their claim that they offered me a full refund they did not verbally educate, notify, provide clear instructions, make explicitly clear, their offer in any way I was blind-sided with how titan tight their policy was and after the window of oppty expired, I was flat out of luck Customer service did nothing to help and DID NOT provide me with instructions for a return, an address or in anyway suggest I could get a full refund Regards, [redacted]

Dear ***, We recently received your complaint from the Revdex.com regardingyour Titan White AccountWe take complaints very seriously and we hope thisresponse will provide you with additional informationAccording to ourrecords, we received your order on April 12, and we shipped your productthe next day.We do not offer samplesInside ofyour shipment you received two product pouchesOne was labeled as a freetrialThe other is labeled “Complete Program” and includes a full daysupply of our productThe terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $eight days from the date of your order processing for theproduct.” These terms were presented to you in multiple places on our website when youordered our productAdditionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed toWhen you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offerWhen a customer checks that box wemust assume that they have actually done what they are stating they didIfthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on April 20, The first time we heard from you regarding the cancelationof your account was later that day after you had already been chargedYouraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and gave you theoption to return your product for a refund, or to receive a 35% refund in lieuof returning the productYou accepted the 35% refund and $was refundedback to your card the same day I apologize but you are noteligible for any additional refundYour account remains canceled and you willnot receive any further shipments or charges [redacted] ***Titan White

This company is set up to be a scamThey let you out of the deal only after they take $15ish from youIf you dont act immediately they will suck you dry at the rate on $100/ monthWhen I called them they would not let me talk to a supervisorThey told me they were not a scam because they had a call centerHaThis is the biggest joke of a company I have ever seenIt is shady at the very bestThe terms an conditions get you by the neck in an underhanded wayAvoid like the plague

Mr [redacted] , We recently received your complaint from the Revdex.com regarding your Titan White accountWe take complaints very seriously and we hope this response will provide you with additional info***tion We received your order on May 3, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affi***tive action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the product within days of the cancelation date These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confi***tion email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you The first contact we had requesting the cancelation of your account was on May 7, At the time you canceled your account, we issued you a return merchandise authorization number so you could return your shipment to avoid any further charges Using this method, you will incur no charges for the productAn email was sent to your email address with full instructions to return your packageThat email reads as follows: Dear ***, This email is being sent to confirm that your account is cancelledYou will no longer receive charges or shipments The Trial portion of the product is yours to keepIf you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date belowReturns will not be recognized without an [redacted] number Your [redacted] number is [redacted] This is valid for only one packageYour package must be received back to our warehouse before 2014-05-to avoid being charged $for the Complete Program Please write the [redacted] number prominently on the outside of the shipping package You will not receive credit if you do not use this [redacted] number Our return shipping address is: Web Fulfillment Center [redacted] Please note that we process returns within hours of it arriving to our warehouse If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Thank you, TitanWhite Customer Service Team hours a day, days a week [redacted] (US Only) To date we have never received your returned shipmentWhen your return deadline date passed you were charged $for the portion of your shipment that is labeled “Complete Program” I apologize but you are not eligible for any refund as your return was not received within the return deadline dateHowever, in an effort to maintain our standard for customer satisfaction I am allowing you a second opportunity to return your product for a full refundPlease use the [redacted] number listed in your original email above and have the Complete Program returned to us unopened and undamaged by July 11, in order to receive your refund [redacted] Titan White

BUYER BEWAREREAD EVERYTHING CLOSELY...........TIME PERIOD IS ESSENTIAL FIRST WHITE PEN IS YOUR FREE ONETHE TWO PENS IN YOUR OTHER PACKAGE COST $WHICH THEY BILL YOU RIGHT AWAYCAUTION IF YOU DECIDE NOCALL IMMEDIATELY TO CANCEL.AND SEND BACK THE PACKAGE [redacted] ***

This is a complete scamOnce this company gets a hold of your credit card number, they will subscribe you to a monthly delivery of their whitening product without your consent The initial purchase was masked as a reward for completing a survey on behalf of [redacted] The website (obviously not [redacted] ) offered a few different products that were available for a few dollars, the whitening product among themThere was no mention of a subscription, let alone to the tune of $100/month for two whitening pens Stay away from this company!!!

This is a total Scam! I replied to a free sample email and was unwittingly signed up for non stop monthly deliveries charges to my credit card The phone # on the product was blocked and they provide no address to return the product I got stuck paying for orders I didn't want I haven't opened any of the packages My credit card company is handling this now

Dear ***,
We recently received your complaint from the Revdex.com regarding
your Titan White AccountWe take complaints very seriously and we hope this
response will provide you with additional informationAccording to our
/>
records, we received your order on June 3, and we shipped your product the
next day
We do not offer samplesInside of
your shipment you received two product pouchesOne was labeled as a free
trialThe other is labeled “Complete Program” and includes a full day
supply of our product
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges. They also indicate that “you
must take affirmative action to avoid further charges or you will be charged in
the amount of $eight days from the date of your order processing for the
product.”
These terms were presented to you in multiple places on our website when you
ordered our productAdditionally, you were sent an order confirmation email
after your order was completed that provided a full written version of the
terms you agreed to
When you ordered the product you also checked a box indicating that you had
read and agreed to the terms of the offerWhen a customer checks that box we
must assume that they have actually done what they are stating they didIf
there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $
on June 11, The first time we heard from you regarding the cancelation of
your account was on June 13, after you had already been chargedYour
account was immediately canceled and you have not received any shipments or
charges since then
At that time we reminded you of
the terms of the offer that were agreed to at the time of your order which
state that once the trial period has ended, product from the initial shipment
is not eligible for a return or a refund
However, in an effort to maintain
our standard for customer satisfaction we made an exception and gave you the
option to return your product for a refund, or to receive a 60% refund in lieu
of returning the productYou accepted the 60% refund and $was refunded
back to your card the same day
I apologize but you are not
eligible for any additional refundYour account remains canceled and you will
not receive any further shipments or charges
*** ***
Titan White

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello - 
I was unable to reach you via the web site - was finally able to take a moment to call.
In response to the company's response to my complaint...
This company is messed up.
They embed their policies to mislead the consumer and then back their customers into a corner with their customer service strategies.
I ordered a sample, not the product. 
In 7 days, I was then charged for the full price of the product and it was an instant mess.
These guys run a tight ship - and there are a lot of cracks to fall through - 
they got my 40+ dollars, but I am not so sure I agree.
In my first phone call, they kept asking me if I wanted to cancel... kept asking it, without any explanation ... it felt weird and kinda pushy. 
Then after the 94.31 charge, I freaked out and called again.
I was never offered a full refund in the 2nd and 3rd phone calls.  
By that point, I was demanding a full refund and I demanded they give me the return address, but they would not agree to it or provide a return address  and finally hung up on me.  I had to call and do it all over again, still would not give me a return address and still would not offer me a full refund. It was as if they expect early exhaustion because the rules are so tight, so they wear you down by denying all your requests until you finally settle for your own brand of "shxt, they got me - uncle!"
I just now went to their web page and found an address in the return policy... funny, I could not find that when I was ready to strangle the customer service reps...  I looked everywhere for contact information.  it was in the return ploicy, maybe then, maybe not? who knows, reall, and no one can prove anything.  
In the return policy posted on their web site, titanwhite.com, you have to have called within certain days, and then you have a short window for the next piece, and then only if the product has not been abused or opened in any way, ofcourse.  
In my case, It probably had something to do with the conditions on that day, somewhere in that window, outside that window of opportunity and negotiation ...
It is a tight ship! and there are many many ways for the consumer to lose - 
The web sites notifications at the bottom are prolific, detailed and controlled....
Frankly, you would get better treatment at your dentist for probably the same money.
There is my response to their claim that they offered me a full refund ... they did not verbally educate, notify, provide clear instructions, make explicitly clear, their offer in any way.  I was blind-sided with how titan tight their policy was and after the window of oppty expired, I was flat out of luck.  Customer service did nothing to help and DID NOT provide me with instructions for a return, an address or in anyway suggest I could get a full refund....
 
Regards,
[redacted]

Mr. [redacted],
We recently received your complaint from the Revdex.com regarding
your Titan White account. We take complaints very seriously and we hope this
response will provide you with additional info[redacted]tion.  We received your order on May 3, 2014....


The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a one week trial period starting from the date of
your order processing in which you could cancel your account to avoid further
charges.  They also indicate that “you
must take affi[redacted]tive action to avoid further charges or you will be charged in
the amount of $94.31 eight days from the date of your order processing for the
product.”  Our purchase terms also
specify that if you cancel your account within the trial period you will be
required to return the product within 15 days of the cancelation date.
These terms were presented to you in multiple places on our website when you ordered
our product. Additionally, you were sent an order confi[redacted]tion email after your
order was completed that provided a full written version of the terms you
agreed to.
When you ordered the product you also checked a box indicating that you had read and
agreed to the terms of the offer. When a customer checks that box we must
assume that they have actually done what they are stating they did. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
The first contact we had requesting the cancelation of your account was on May 7,
2014.
At the time you canceled your account, we issued you a return merchandise
authorization number so you could return your shipment to avoid any further
charges.  Using this method, you will
incur no charges for the product. An email was sent to your email address with
full instructions to return your package. That email reads as follows:
Dear [redacted],
This email is being sent to confirm that your account is cancelled. You will no
longer receive charges or shipments.
The Trial portion of the product is yours to keep. If you do not wish to be
charged for the included Complete Program portion of the shipment, then that
portion of the shipment must be returned to us unopened and undamaged by the
due date below. Returns will not be recognized without an [redacted] number.
Your [redacted] number is [redacted].
This is valid for only one package. Your package must be received back to our
warehouse before 2014-05-22 to avoid being charged $94.31 for the Complete
Program.
Please write the [redacted] number prominently on the outside of the shipping package.
You will not receive credit if you do not use this [redacted] number.
Our return shipping address is:
Web Fulfillment Center
[redacted]
[redacted]
[redacted]
Please note that we process returns within 72 hours of it arriving to our
warehouse.
If you should need further assistance, please contact our Customer Service
Center. We're happy to assist you in any way we can.
Thank you,
TitanWhite Customer Service Team
24 hours a day, 7 days a week
[redacted] (US Only)
To date we have never received your returned shipment. When your return deadline
date passed you were charged $94.31 for the portion of your shipment that is
labeled “Complete Program”.  I apologize
but you are not eligible for any refund as your return was not received within
the return deadline date. However, in an effort to maintain our standard for
customer satisfaction I am allowing you a second opportunity to return your
product for a full refund. Please use the [redacted] number listed in your original
email above and have the Complete Program returned to us unopened and undamaged
by July 11, 2014 in order to receive your refund.
[redacted]
[redacted]
Titan White

This is a complete scam. Once this company gets a hold of your credit card number, they will subscribe you to a monthly delivery of their whitening product without your consent.
The initial purchase was masked as a reward for completing a survey on behalf of [redacted]. The website (obviously not [redacted]) offered a few different products that were available for a few dollars, the whitening product among them. There was no mention of a subscription, let alone to the tune of $100/month for two whitening pens.
Stay away from this company!!!

Our purchase terms are located on the same page where credit card
information is entered. Every customer must check a box stating that
they have read and agree to this information before they can submit
their order. Additionally you received a confirmation email after
placing your order that contained the full purchase terms that were
agreed to at the time of your order.
Here is a full copy of that email:
Thank You for Your Trial OrderCongratulations! Your Web-Only Trial has already been rushed to you. Please keep this email because it contains important information regarding your order.Ordered From:
Order Date: 06/03/2014
TitanWhite
[redacted]
###-###-####
https://www.titanwhite.comBill To:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Ship To:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Product Information
TitanWhite Trial Fee $1.03
Shipping $3.87
Processing $0.00
Tax $0
Total $4.90Terms and Conditions of How the Offer Works, Returns and Refund Policy,
Privacy Policy and Contact Information:You must be 18 years or older to participate in this Web-only Offer. You are required to use your own credit card or debit card, you cannot use the credit card of another person. By paying the total listed above, you will receive a 8 day trial of TitanWhite™ Teeth Whitening Syringes.We'll enter you into our TitanWhite Constant Dazzler Club. With the Constant Dazzler Club you'll get a package of TitanWhite Teeth Whitening Syringes so you can maintain your whiter teeth. (8) days from the date of order processing, unless you decide to take an action to cancel (by calling our customer service center at ###-###-#### or www.TitanWhite.com), we'll conveniently bill your credit card $94.31 for the full 30 day TitanWhite System. Plus, you'll also get a package of TitanWhite Teeth Whitening Syringes about every 30 days. All this at the same monthly in-home price you paid for the original TitanWhite System plus $10.91 in shipping, conveniently billed to your credit card.All charges associated with this transaction will appear on your bill under the name: [redacted]".Of course, you can also cancel any time after you receive your special offer shipment or any subsequent shipments by calling customer service at ###-###-#### or by visiting the Easy Cancel link on our website or via written correspondence to:TitanWhite[redacted]If you cancel during the Web-Only Offer introduction offer, you will be given 15 days from the day you cancel to return the unused portion of the TitanWhite System in order to ensure you will not be billed (please see our no-hassle product return policy below for details) for the complete treatment. Return Shipping fees on returned Web-Only Trial package will be reimbursed on request and with documentation of shipping price after the package has been received up to a maximum of $4.95By clicking on the box or button at the time of order and accepting the How The Offer Works conditions (or agreeing to the terms during the course of a telecenter call), you are providing an electronic or verbal authorization of a charge to your credit or debit card under the Electronic Funds Transfer act.Every day TitanWhite customers use our product, and quickly attain the whiter teeth they deserve.We reserve the right to lower the price of the monthly supply in the trial shipment or subsequent shipment orders in the Constant Dazzler Club, provided we notify you via email of a price change.TitanWhite often sponsors its customers for membership in [redacted] is a comprehensive health and beauty site which sells myriad health and beauty products online at the guaranteed lowest prices available. Membership typically runs $10.00 per year, but TitanWhite often chooses to sponsor its customers for membership on this site. As a member, you will get a $10.00 gift card credit which you can use at the site as well as a free lifetime membership (paid for by TitanWhite).If you have been selected by TitanWhite to be a sponsored member, you will be notified via email by TitanWhite and by [redacted].By participating in this risk free trial, you consent to TitanWhite sponsoring your membership, providing your name, address, phone number and other such personal information (not your credit card number) to [redacted] and allowing [redacted] to email you various offers and newsletter information.TitanWhite®'s No-Hassle Product Return PolicyYou can cancel in these easy ways; go to our website and click on the Easy Cancel Button at the top of the page or call our customer service center at ###-###-#### or via written correspondence to:TitanWhite[redacted]We are open 24 Hours / 7 Days a Week.If you cancel during the Web-Only Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the Constant Dazzler Club (the two unused syringes) in order to ensure you will not be billed for the Complete Program. If you return the Complete Program and it is unopened with its seal intact and in good, marketable condition without package blemishes, you will not be charged for the product.For subsequent shipments in the Constant Dazzler Club, you may only return the most recent complete shipment for credit. We do not charge a restocking fee. You must take affirmative action to avoid further billing. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. If the product needs to be either destroyed (seal or packaging was broken or torn) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card.To receive a refund for a returned product from an ongoing product shipment (not a Web-Only Trial shipment), you must request an RMA (Returned Merchandise Authorization Number) within 30 days of the last shipment and this RMA number must be written on the package in order for a credit to be issued. All shipping charges on non-trial shipments are the responsibility of the customer. Although you can return product from an ongoing Constant Dazzler Club shipment, you cannot return product from the Web-Only Trial once the Web-Only Trial has elapsed and you have been billed for the product.Customers who cancel during the trial period and return the product are eligible to receive a refund on the Initial Trial entry fee as well as initial shipping costs.Customers purchasing TitanWhite through an incentive web site (qualifying for, as an example, a Free IPAD® through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.If you have any questions about our policy, please email us at [email protected]. We will get back to you within one business day.Terms and Conditions for Using the Information On This SitePLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE.Terms of Using This SiteThis web site is owned and operated by TitanWhite and contains material, which is derived in whole or in part by TitanWhite and its partners and manufacturers. The following are terms of a legal agreement between you, the user of the website, and TitanWhite.By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agree to be bound by these terms and the terms of the Privacy Policy and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States Copyright law, State of Arizona Law, and international treaties.CopyrightAll Web site design, text, graphics, the selection and arrangement thereof, and all software Copyright © 2014, TitanWhite. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with TitanWhite, using this Web site as a shopping vehicle, and for purposes of consulting with a health care practitioner. Any other use of materials on this Web site-including reproduction for purposes other than noted above, modification, distribution, or replication-without the prior written permission of TitanWhite is strictly prohibited.TrademarkTitanWhite web pages, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of TitanWhite. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.DisclaimerTITANWHITE IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS. TITANWHITE DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, TITANWHITE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.WarrantiesTitanWhite does not provide any warranties on products. Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you.Limitation of Liability: Purchase and Use of ProductsTitanWhite shall have no liability to you as a publisher of information, or reseller of any products or vendor services, including, without limitation, any liability for any defective products.TITANWHITE MAKES NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.WarningWe will try to place the proper warnings and product interactions throughout this web site, but inevitably we will fail to cover all subject matter. That is why it is imperative that you speak with your dental and primary health care practitioner before buying or using products sold by TitanWhite or any other company. Each person is different, and the way each person reacts to a particular product may be significantly different from each another. YOU SHOULD ALWAYS SEEK THE ADVICE OF A PROFESSIONAL BEFORE USING ANY COSMETIC PRODUCT AND YOU SHOULD ALWAYS INFORM YOUR PHARMACY AND PHYSICIAN OF ITS USE.Use of this SiteExcept as specifically stated on this site, neither TitanWhite nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties.We do not warrant and shall have no liability regarding information provided in this site regarding recommendations for any and all dental health purposes.SMS, Wireless and Other Mobile OfferingsSome of the services that we provide will result in sending an SMS, wireless or other mobile offering to your cell phone. These should be obvious in the context of the offering at the time you sign up. By signing up, you are agreeing to receive these mobile offerings. You understand that your wireless carrier's standard rates apply to these messages. To unsubscribe or discontinue SMS messages, send "STOP", "END", "QUIT" to the SMS text message you have received. This process impacts only the future delivery of the particular SMS message offering, so you must send that message for each offering. This will not affect offerings sent on behalf of third parties.OtherThis agreement shall be governed by and construed in accordance with the laws of the State of Arizona without regard to choice of law rules. If any provision of this agreement shall be unlawful, void, of for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.Contacting the Web SiteIf you have any questions about the practices of this site or your dealings with this Web site, you can contact [email protected]. or call us Toll Free at ###-###-#### or via written correspondence toTitanWhite[redacted]with any suggestions! Our Customer Service Team is available 24/7.

Dear [redacted], We recently received your complaint from the Revdex.com regardingyour Titan White Account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your order on April 12, 2015 and we...

shipped your productthe next day.We do not offer samples. Inside ofyour shipment you received two product pouches. One was labeled as a freetrial. The other is labeled “Complete Program” and includes a full 30 daysupply of our product. The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on April 20, 2015. The first time we heard from you regarding the cancelationof your account was later that day after you had already been charged. Youraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and gave you theoption to return your product for a refund, or to receive a 35% refund in lieuof returning the product. You accepted the 35% refund and $33.01 was refundedback to your card the same day.  I apologize but you are noteligible for any additional refund. Your account remains canceled and you willnot receive any further shipments or charges. [redacted]Titan White

BUYER BEWARE. READ EVERYTHING CLOSELY...........TIME PERIOD IS ESSENTIAL. FIRST WHITE PEN IS YOUR FREE ONE. THE TWO PENS IN YOUR OTHER PACKAGE COST $94.31 WHICH THEY BILL YOU RIGHT AWAY. CAUTION... IF YOU DECIDE NO. CALL IMMEDIATELY TO CANCEL.AND SEND BACK THE PACKAGE. [redacted]

This is a complete scam. Once this company gets a hold of your credit card number, they will subscribe you to a monthly delivery of their whitening product without your consent.

The initial purchase was masked as a reward for completing a survey on behalf of [redacted]. The website (obviously not [redacted]) offered a few different products that were available for a few dollars, the whitening product among them. There was no mention of a subscription, let alone to the tune of $100/month for two whitening pens.

Stay away from this company!!!

Our purchase terms are located on the same page where credit card

information is entered. Every customer must check a box stating that

they have read and agree to this information before they can submit

their order. Additionally you received a confirmation email after

placing your order that contained the full purchase terms that were

agreed to at the time of your order.

Here is a full copy of that email:

Thank You for Your Trial OrderCongratulations! Your Web-Only Trial has already been rushed to you. Please keep this email because it contains important information regarding your order.Ordered From:

Order Date: 06/03/2014

TitanWhite

###-###-####

https://www.titanwhite.comBill To:

[redacted] Ship To:

[redacted] Product Information

TitanWhite Trial Fee $1.03

Shipping $3.87

Processing $0.00

Tax $0

Total $4.90Terms and Conditions of How the Offer Works, Returns and Refund Policy,

Privacy Policy and Contact Information:You must be 18 years or older to participate in this Web-only Offer. You are required to use your own credit card or debit card, you cannot use the credit card of another person. By paying the total listed above, you will receive a 8 day trial of TitanWhite™ Teeth Whitening Syringes.We'll enter you into our TitanWhite Constant Dazzler Club. With the Constant Dazzler Club you'll get a package of TitanWhite Teeth Whitening Syringes so you can maintain your whiter teeth. (8) days from the date of order processing, unless you decide to take an action to cancel (by calling our customer service center at ###-###-#### or www.TitanWhite.com), we'll conveniently bill your credit card $94.31 for the full 30 day TitanWhite System. Plus, you'll also get a package of TitanWhite Teeth Whitening Syringes about every 30 days. All this at the same monthly in-home price you paid for the original TitanWhite System plus $10.91 in shipping, conveniently billed to your credit card.All charges associated with this transaction will appear on your bill under the name: [redacted]".Of course, you can also cancel any time after you receive your special offer shipment or any subsequent shipments by calling customer service at ###-###-#### or by visiting the Easy Cancel link on our website or via written correspondence to:TitanWhite[redacted]If you cancel during the Web-Only Offer introduction offer, you will be given 15 days from the day you cancel to return the unused portion of the TitanWhite System in order to ensure you will not be billed (please see our no-hassle product return policy below for details) for the complete treatment. Return Shipping fees on returned Web-Only Trial package will be reimbursed on request and with documentation of shipping price after the package has been received up to a maximum of $4.95By clicking on the box or button at the time of order and accepting the How The Offer Works conditions (or agreeing to the terms during the course of a telecenter call), you are providing an electronic or verbal authorization of a charge to your credit or debit card under the Electronic Funds Transfer act.Every day TitanWhite customers use our product, and quickly attain the whiter teeth they deserve.We reserve the right to lower the price of the monthly supply in the trial shipment or subsequent shipment orders in the Constant Dazzler Club, provided we notify you via email of a price change.TitanWhite often sponsors its customers for membership in [redacted] is a comprehensive health and beauty site which sells myriad health and beauty products online at the guaranteed lowest prices available. Membership typically runs $10.00 per year, but TitanWhite often chooses to sponsor its customers for membership on this site. As a member, you will get a $10.00 gift card credit which you can use at the site as well as a free lifetime membership (paid for by TitanWhite).If you have been selected by TitanWhite to be a sponsored member, you will be notified via email by TitanWhite and by [redacted].By participating in this risk free trial, you consent to TitanWhite sponsoring your membership, providing your name, address, phone number and other such personal information (not your credit card number) to [redacted] and allowing [redacted] to email you various offers and newsletter information.TitanWhite®'s No-Hassle Product Return PolicyYou can cancel in these easy ways; go to our website and click on the Easy Cancel Button at the top of the page or call our customer service center at ###-###-#### or via written correspondence to:TitanWhite[redacted]We are open 24 Hours / 7 Days a Week.If you cancel during the Web-Only Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the Constant Dazzler Club (the two unused syringes) in order to ensure you will not be billed for the Complete Program. If you return the Complete Program and it is unopened with its seal intact and in good, marketable condition without package blemishes, you will not be charged for the product.For subsequent shipments in the Constant Dazzler Club, you may only return the most recent complete shipment for credit. We do not charge a restocking fee. You must take affirmative action to avoid further billing. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. If the product needs to be either destroyed (seal or packaging was broken or torn) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card.To receive a refund for a returned product from an ongoing product shipment (not a Web-Only Trial shipment), you must request an RMA (Returned Merchandise Authorization Number) within 30 days of the last shipment and this RMA number must be written on the package in order for a credit to be issued. All shipping charges on non-trial shipments are the responsibility of the customer. Although you can return product from an ongoing Constant Dazzler Club shipment, you cannot return product from the Web-Only Trial once the Web-Only Trial has elapsed and you have been billed for the product.Customers who cancel during the trial period and return the product are eligible to receive a refund on the Initial Trial entry fee as well as initial shipping costs.Customers purchasing TitanWhite through an incentive web site (qualifying for, as an example, a Free IPAD® through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.If you have any questions about our policy, please email us at [email protected]. We will get back to you within one business day.Terms and Conditions for Using the Information On This SitePLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE.Terms of Using This SiteThis web site is owned and operated by TitanWhite and contains material, which is derived in whole or in part by TitanWhite and its partners and manufacturers. The following are terms of a legal agreement between you, the user of the website, and TitanWhite.By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agree to be bound by these terms and the terms of the Privacy Policy and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States Copyright law, State of Arizona Law, and international treaties.CopyrightAll Web site design, text, graphics, the selection and arrangement thereof, and all software Copyright © 2014, TitanWhite. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with TitanWhite, using this Web site as a shopping vehicle, and for purposes of consulting with a health care practitioner. Any other use of materials on this Web site-including reproduction for purposes other than noted above, modification, distribution, or replication-without the prior written permission of TitanWhite is strictly prohibited.TrademarkTitanWhite web pages, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of TitanWhite. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.DisclaimerTITANWHITE IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS. TITANWHITE DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, TITANWHITE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.WarrantiesTitanWhite does not provide any warranties on products. Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you.Limitation of Liability: Purchase and Use of ProductsTitanWhite shall have no liability to you as a publisher of information, or reseller of any products or vendor services, including, without limitation, any liability for any defective products.TITANWHITE MAKES NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.WarningWe will try to place the proper warnings and product interactions throughout this web site, but inevitably we will fail to cover all subject matter. That is why it is imperative that you speak with your dental and primary health care practitioner before buying or using products sold by TitanWhite or any other company. Each person is different, and the way each person reacts to a particular product may be significantly different from each another. YOU SHOULD ALWAYS SEEK THE ADVICE OF A PROFESSIONAL BEFORE USING ANY COSMETIC PRODUCT AND YOU SHOULD ALWAYS INFORM YOUR PHARMACY AND PHYSICIAN OF ITS USE.Use of this SiteExcept as specifically stated on this site, neither TitanWhite nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties.We do not warrant and shall have no liability regarding information provided in this site regarding recommendations for any and all dental health purposes.SMS, Wireless and Other Mobile OfferingsSome of the services that we provide will result in sending an SMS, wireless or other mobile offering to your cell phone. These should be obvious in the context of the offering at the time you sign up. By signing up, you are agreeing to receive these mobile offerings. You understand that your wireless carrier's standard rates apply to these messages. To unsubscribe or discontinue SMS messages, send "STOP", "END", "QUIT" to the SMS text message you have received. This process impacts only the future delivery of the particular SMS message offering, so you must send that message for each offering. This will not affect offerings sent on behalf of third parties.OtherThis agreement shall be governed by and construed in accordance with the laws of the State of Arizona without regard to choice of law rules. If any provision of this agreement shall be unlawful, void, of for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.Contacting the Web SiteIf you have any questions about the practices of this site or your dealings with this Web site, you can contact [email protected]. or call us Toll Free at ###-###-#### or via written correspondence toTitanWhite[redacted]with any suggestions! Our Customer Service Team is available 24/7.

Dear [redacted], We recently received your complaint from the Revdex.com regardingyour Titan White Account. We take complaints very seriously and we hope thisresponse will provide you with additional information. According to ourrecords, we received your order on April 12, 2015 and we...

shipped your productthe next day.We do not offer samples. Inside ofyour shipment you received two product pouches. One was labeled as a freetrial. The other is labeled “Complete Program” and includes a full 30 daysupply of our product. The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $94.31 eight days from the date of your order processing for theproduct.”  These terms were presented to you in multiple places on our website when youordered our product. Additionally, you were sent an order confirmation emailafter your order was completed that provided a full written version of theterms you agreed to. When you ordered the product you also checked a box indicating that you hadread and agreed to the terms of the offer. When a customer checks that box wemust assume that they have actually done what they are stating they did. Ifthere was any confusion with the terms you could have called our customerservice team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31on April 20, 2015. The first time we heard from you regarding the cancelationof your account was later that day after you had already been charged. Youraccount was immediately canceled and you have not received any shipments orcharges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and gave you theoption to return your product for a refund, or to receive a 35% refund in lieuof returning the product. You accepted the 35% refund and $33.01 was refundedback to your card the same day.  I apologize but you are noteligible for any additional refund. Your account remains canceled and you willnot receive any further shipments or charges. [redacted]Titan White

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Hello - 

I was unable to reach you via the web site - was finally able to take a moment to call.

In response to the company's response to my complaint...

This company is messed up.

They embed their policies to mislead the consumer and then back their customers into a corner with their customer service strategies.

I ordered a sample, not the product. 

In 7 days, I was then charged for the full price of the product and it was an instant mess.

These guys run a tight ship - and there are a lot of cracks to fall through - 

they got my 40+ dollars, but I am not so sure I agree.

In my first phone call, they kept asking me if I wanted to cancel... kept asking it, without any explanation ... it felt weird and kinda pushy. 

Then after the 94.31 charge, I freaked out and called again.

I was never offered a full refund in the 2nd and 3rd phone calls.  

By that point, I was demanding a full refund and I demanded they give me the return address, but they would not agree to it or provide a return address  and finally hung up on me.  I had to call and do it all over again, still would not give me a return address and still would not offer me a full refund. It was as if they expect early exhaustion because the rules are so tight, so they wear you down by denying all your requests until you finally settle for your own brand of "shxt, they got me - uncle!"

I just now went to their web page and found an address in the return policy... funny, I could not find that when I was ready to strangle the customer service reps...  I looked everywhere for contact information.  it was in the return ploicy, maybe then, maybe not? who knows, reall, and no one can prove anything.  

In the return policy posted on their web site, titanwhite.com, you have to have called within certain days, and then you have a short window for the next piece, and then only if the product has not been abused or opened in any way, ofcourse.  

In my case, It probably had something to do with the conditions on that day, somewhere in that window, outside that window of opportunity and negotiation ...

It is a tight ship! and there are many many ways for the consumer to lose - 

The web sites notifications at the bottom are prolific, detailed and controlled....

Frankly, you would get better treatment at your dentist for probably the same money.

There is my response to their claim that they offered me a full refund ... they did not verbally educate, notify, provide clear instructions, make explicitly clear, their offer in any way.  I was blind-sided with how titan tight their policy was and after the window of oppty expired, I was flat out of luck.  Customer service did nothing to help and DID NOT provide me with instructions for a return, an address or in anyway suggest I could get a full refund....
 

Regards,

BUYER BEWARE. READ EVERYTHING CLOSELY...........TIME PERIOD IS ESSENTIAL. FIRST WHITE PEN IS YOUR FREE ONE. THE TWO PENS IN YOUR OTHER PACKAGE COST $94.31 WHICH THEY BILL YOU RIGHT AWAY. CAUTION... IF YOU DECIDE NO. CALL IMMEDIATELY TO CANCEL.AND SEND BACK THE PACKAGE. [redacted]

Mr. [redacted],

We recently received your complaint from the Revdex.com regarding

your Titan White account. We take complaints very seriously and we hope this

response will provide you with additional info[redacted]tion.  We received your order on May 3, 2014....

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affi[redacted]tive action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.”  Our purchase terms also

specify that if you cancel your account within the trial period you will be

required to return the product within 15 days of the cancelation date.

These terms were presented to you in multiple places on our website when you ordered

our product. Additionally, you were sent an order confi[redacted]tion email after your

order was completed that provided a full written version of the terms you

agreed to.

When you ordered the product you also checked a box indicating that you had read and

agreed to the terms of the offer. When a customer checks that box we must

assume that they have actually done what they are stating they did. If there

was any confusion with the terms you could have called our customer service

team and they would have been happy to assist you.

The first contact we had requesting the cancelation of your account was on May 7,

2014.

At the time you canceled your account, we issued you a return merchandise

authorization number so you could return your shipment to avoid any further

charges.  Using this method, you will

incur no charges for the product. An email was sent to your email address with

full instructions to return your package. That email reads as follows:

Dear [redacted],

This email is being sent to confirm that your account is cancelled. You will no

longer receive charges or shipments.

The Trial portion of the product is yours to keep. If you do not wish to be

charged for the included Complete Program portion of the shipment, then that

portion of the shipment must be returned to us unopened and undamaged by the

due date below. Returns will not be recognized without an [redacted] number.

Your [redacted] number is [redacted].

This is valid for only one package. Your package must be received back to our

warehouse before 2014-05-22 to avoid being charged $94.31 for the Complete

Program.

Please write the [redacted] number prominently on the outside of the shipping package.

You will not receive credit if you do not use this [redacted] number.

Our return shipping address is:

Web Fulfillment Center

Please note that we process returns within 72 hours of it arriving to our

warehouse.

If you should need further assistance, please contact our Customer Service

Center. We're happy to assist you in any way we can.

Thank you,

TitanWhite Customer Service Team

24 hours a day, 7 days a week

[redacted] (US Only)

To date we have never received your returned shipment. When your return deadline

date passed you were charged $94.31 for the portion of your shipment that is

labeled “Complete Program”.  I apologize

but you are not eligible for any refund as your return was not received within

the return deadline date. However, in an effort to maintain our standard for

customer satisfaction I am allowing you a second opportunity to return your

product for a full refund. Please use the [redacted] number listed in your original

email above and have the Complete Program returned to us unopened and undamaged

by July 11, 2014 in order to receive your refund.

Titan White