Titan White

This company is set up to be a scam. They let you out of the deal only after they take $15ish from you. If you dont act immediately they will suck you dry at the rate on $100/ month.
When I called them they would not let me talk to a supervisor. They told me they were not a scam because they had a call center. Ha. This is the biggest joke of a company I have ever seen. It is shady at the very best. The terms an conditions get you by the neck in an underhanded way. Avoid like the plague.

Dear [redacted],

 

We recently received your complaint from the Revdex.com regarding

your Titan White Account. We take complaints very seriously and we hope this

response will provide you with additional information. According to our

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records, we received your order on June 3, 2014 and we shipped your product the

next day.

We do not offer samples. Inside of

your shipment you received two product pouches. One was labeled as a free

trial. The other is labeled “Complete Program” and includes a full 30 day

supply of our product.

The terms of the offer that you agreed to at the time of your order clearly

state that you were to have a one week trial period starting from the date of

your order processing in which you could cancel your account to avoid further

charges.  They also indicate that “you

must take affirmative action to avoid further charges or you will be charged in

the amount of $94.31 eight days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since we did not hear from you during your trial period, you were charged $94.31

on June 11, 2014. The first time we heard from you regarding the cancelation of

your account was on June 13, 2014 after you had already been charged. Your

account was immediately canceled and you have not received any shipments or

charges since then.

At that time we reminded you of

the terms of the offer that were agreed to at the time of your order which

state that once the trial period has ended, product from the initial shipment

is not eligible for a return or a refund.

However, in an effort to maintain

our standard for customer satisfaction we made an exception and gave you the

option to return your product for a refund, or to receive a 60% refund in lieu

of returning the product. You accepted the 60% refund and $56.59 was refunded

back to your card the same day.  

I apologize but you are not

eligible for any additional refund. Your account remains canceled and you will

not receive any further shipments or charges.

Titan White