Complaint: [redacted] I am rejecting this response because: This was not what was originally offered to me when I was first offered the dealI had to go through so much unnecessary events just to get to someone who would even listen to me after the initial offer was madeI felt as though they did not take the situation seriouslyAs a consumer I have a right to receive respect and tactful; service this was not given to me in a professional mannerI was shifted around from sales person to sales person and at various times they all negated the blame off on othersIt caused alot of unnecessary outcomes form me that I felt could of been avoided had this business given me what they had initially offered in the beginning Sincerely, [redacted]
[redacted] complained of his convertible roof not closing completelyStandard dealership policy is to charge hour diagnosis to attempt to discover the root of the problemUnfortunately in this case our technicians spent hours trying to diagnose the issue without successThe technician did note that previous work looked like it had been done in the micro switch area and may be related to radio wiring that appears to have been manipulated prior To further diagnose the problem the dealership will need to take apart the struts on the convertible roof and check all wiring and swith connectionsThe minimum amount of time to start this lengthy process is an additional hours [redacted] declined any additional diagnosis time at County Line Electrical issues on vehicles of this sophistication can be difficult to diagnose and the dealership discloses that it can not guarantee a time allocation for determining the root cause of the problemWe are dedicated to solving [redacted] 's issue but will need additional approved time to do so
County Line is aware of Ms [redacted] concerns and has taken the appropriate steps for her to get her refundsGoing back to February, County Line had to wait on the refund request from [redacted] bank as they held the lien on her vehicle and per regulations, all refunds go to the lienholder and then are disbursed appropriately from thereThe final math for the pro rated refunds was sent to County Line on April 25, and County Line forwarded funds to [redacted] within hours [redacted] has the right to audit Ms [redacted] account for any outstanding monies owed and deduct them from any refund she is owed, but that entire process absolutely does not involve County LineIn this case and compliant with all lending and insurance law, Ms [redacted] will receive her refund prorated from [redacted] once her account is fully settled and closedWe strongly encourage Ms [redacted] to conta [redacted] r for assistance on this matter
Complaint: [redacted] I am rejecting this response because: This business never sent the paperwork (as admitted by Mr [redacted] ***) until I went back in yelling and asking for help, which was the middle of April It took months for them to even process the paperwork to the bankI was then told it would be to days more I have gone back in and asked the dealership since they made the error and never even returned a phone call to me regarding it, that the work with the bank to get my check to me immediately There are ways to RUSH things when you are wrong and in error did not file the paperwork in the timely basis I need the dealership to work with the bank, whether the dealership cuts me a check and the bank reimburses them or something, to get my check immediately They are claiming this could be a total of months since I sold the car!!!! There is no question on the account!!! It was paid in full in February as I stated when I first went in asking for my money Sincerely, [redacted] ***
Revdex.com: Finally after complaint was filed I heard from Countyline Nissan and refund was receivedComplaint was not made because Countyline Nissan could not get credit approval, complaint was made due to terrible customer service and outrageous disrespect received by dealership employeesThank you for your help! Sincerely, [redacted]
County Line sincerely apologizes to [redacted] As she points out, she is already a customer of County Line Nissan and we would always appreciate the opportunity to sell her another vehicleAt the time of [redacted] inquiry, County Line did not have a pre owned [redacted] that would fit her price rangeHer name was placed on a "wish list" if a vehicle that met her requirements was either purchased at auction or brought in trade at our dealershipUnfortunately, that vehicle did not become available in a reasonable amount of timeAdditionally, the staff performed poorly by not keeping her current on the vehicle availablility; used car inventory can be very difficultSince no vehicle was available, County Line could not submit a credit application for formal approval If [redacted] still has interest in an [redacted] , County Line will commit to paying above market for her current vehicle as part of a trade for a different vehicle and would appreciate the opportunity to extend whatever assistance possible to accomodate her needs
Complaint: [redacted] I am rejecting this response because: [redacted] , I thank you for sending my compliant but this is not working, they are not telling the truthYou can advise them I will be going to the mediaI tried to do things the right way, they are lying and were not up front with meI have never been treated this way by a company beforeSo thank you for your timeI will be contacting the news and newspapersThese men walked all over me [redacted] Clinical Support -Therapy Adherence [redacted]
First and most importantly I would like to apologize to [redacted] for the unacceptable serviceEvery customer should receive timely and respectful service and unfortunately we failed in this instanceCounty Line has a year history of doing far better and I will be contacting [redacted] personally to do whatever possible to start the process of regaining her trustHer [redacted] card will be made available
Complaint: [redacted] I am rejecting this response because: The original contract was a Gold service maintenance policy for mileage to 82,or to December 4, - whatever comes firstThis was done by David D [redacted] originallyThey did not speak to me, nor did they speak to my husband yesterday He was just handed a form, attached It does appear that they are trying to resolve this, as demonstrated by the attached - which is the first time I am seeing this I do appreciate their attempts to resolve But, these three contracts are all bits and pieces of the original contract which is still not being honored To resolve this situation, we want, on their letterhead, a statement reviewing the contract as a Gold Contract good until 82,miles or December 4, Once I receive this on their letterhead, it will be resolved Sincerely, [redacted]
From the beginning the consumer did not understand that as part of the remote start installation one of the remotes had to be used within the interior of the carIn spite of that and because the consumer refused to accept this we, at our expense, opted to provide an addtional remoteThat would make remotes plus the remote starter fob The allegation that we removed a key or a starter is erroneous The cunsumer is scheduled to return to have the remote starter checked for performance
County Line sincerely regrets Ms***'s dissatisfaction and agrees that the refund process was far too long in her caseFirst, It is our goal to try and secure the best possible financing option for every customerHowever, lending is regulated by the consumer's past credit history and as in the
case of Ms***, her credit rated at a very high risk level with almost every available lenderThe terms of her purchase would've been dictated by the banks at that point and not County LineAs for the untimely refund, County Line apologizes for the process not working as it shouldAs of today (April 11, 2014), a full refund has been issued to Ms***We will strive to avoid such delays for any consumer in the future
Complaint: ***
I am rejecting this response because:
I understand the process of the business but the way it was done was completely wrongMy credit wasn't even checked before I gave the deposit which gave the impression it was a sure dealYour company took my money (mind you that was my current cars payment for the month and I gave it your company because I was under the I.preasion it was a sure deal since you were taking money and now I'm behind and will be charged late fees) and then checked my credit which was wrongI was completely deceived thru the whole process and I feel that I am owed something for this.
Sincerely,
*** ***
I have been to this dealership for months and I have not been able to resolve buying out my lease with this dealership Every time I come I am given the run around about buying a new car or leasing a new car or they completely have my family and I waiting an hour or two with a different speech I made an appointment to finish paperwork with a check to pay for the car, which the dealership was aware of, and they still had us waiting for over an hour just to be seen by the finance manager Why would you have someone make an appointment and then have them waiting this long We were seen by a manager (not finance manager) after minutes and he was able to help us finish up some paperwork and we were done in less than minutes I will not return to this dealership again due to how they treated my family and I the past months I will take my money somewhere else
Excellent service from sales professional, Oliva S*She took her time to meet all my needs and put me into a new car that was best for me! I would highly recommend her and Nissan
Sales Manager *** *** spoke directly with the customer and verified all of the referral informationThe $"Thank you" has been approved and will be picked up by the customerWe appreciate his patience
I was very hesitant about leasing another car when my lease was up from my previous oneI was just going to look around and decide later that weekMy mother was helped by a salesperson named Olivia S*** before so she felt we should meetGoing into a big commitment is a bit scary and I was filled with anxiety while first meeting with OliviaThat was not long lived as Olivia was very professional, understanding and caring! She exemplifies the meaning of what customer service and carbuying should be in any location or companyOlivia strives to make the customer feel at ease while working with you, answering any questions and truly going above and beyond to help you make the best decisionCoupled with an ongoing urge to check in to make sure my happiness is still consistent with my *** AFTER I've left the dealership shows a great amount of her investment towards her customers, work ethic and integrityMy mother considered her a part of our family and I do as well! I'm glad to be a part of the *** family with Olivia being there whenever I need anything!
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the time the time they took to aid this situation
Sincerely,
*** ***
County Line regrets *** *** frustration and worked to resolve its shortfall with her back in June of this yearBoth the refund of $and the additional two monthly payments totalling $250 were reimbursed to her by check on June 5, *** *** has also opened a
*** complaint regarding the issue which was closed once her check was receivedCounty Line sincerely appreciates her business and assures her that we are committed to her satisfaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: [redacted] I am rejecting this response because: This was not what was originally offered to me when I was first offered the dealI had to go through so much unnecessary events just to get to someone who would even listen to me after the initial offer was madeI felt as though they did not take the situation seriouslyAs a consumer I have a right to receive respect and tactful; service this was not given to me in a professional mannerI was shifted around from sales person to sales person and at various times they all negated the blame off on othersIt caused alot of unnecessary outcomes form me that I felt could of been avoided had this business given me what they had initially offered in the beginning Sincerely, [redacted]
[redacted] complained of his convertible roof not closing completelyStandard dealership policy is to charge hour diagnosis to attempt to discover the root of the problemUnfortunately in this case our technicians spent hours trying to diagnose the issue without successThe technician did note that previous work looked like it had been done in the micro switch area and may be related to radio wiring that appears to have been manipulated prior To further diagnose the problem the dealership will need to take apart the struts on the convertible roof and check all wiring and swith connectionsThe minimum amount of time to start this lengthy process is an additional hours [redacted] declined any additional diagnosis time at County Line Electrical issues on vehicles of this sophistication can be difficult to diagnose and the dealership discloses that it can not guarantee a time allocation for determining the root cause of the problemWe are dedicated to solving [redacted] 's issue but will need additional approved time to do so
County Line is aware of Ms [redacted] concerns and has taken the appropriate steps for her to get her refundsGoing back to February, County Line had to wait on the refund request from [redacted] bank as they held the lien on her vehicle and per regulations, all refunds go to the lienholder and then are disbursed appropriately from thereThe final math for the pro rated refunds was sent to County Line on April 25, and County Line forwarded funds to [redacted] within hours [redacted] has the right to audit Ms [redacted] account for any outstanding monies owed and deduct them from any refund she is owed, but that entire process absolutely does not involve County LineIn this case and compliant with all lending and insurance law, Ms [redacted] will receive her refund prorated from [redacted] once her account is fully settled and closedWe strongly encourage Ms [redacted] to conta [redacted] r for assistance on this matter
Complaint: [redacted] I am rejecting this response because: This business never sent the paperwork (as admitted by Mr [redacted] ***) until I went back in yelling and asking for help, which was the middle of April It took months for them to even process the paperwork to the bankI was then told it would be to days more I have gone back in and asked the dealership since they made the error and never even returned a phone call to me regarding it, that the work with the bank to get my check to me immediately There are ways to RUSH things when you are wrong and in error did not file the paperwork in the timely basis I need the dealership to work with the bank, whether the dealership cuts me a check and the bank reimburses them or something, to get my check immediately They are claiming this could be a total of months since I sold the car!!!! There is no question on the account!!! It was paid in full in February as I stated when I first went in asking for my money Sincerely, [redacted] ***
Revdex.com: Finally after complaint was filed I heard from Countyline Nissan and refund was receivedComplaint was not made because Countyline Nissan could not get credit approval, complaint was made due to terrible customer service and outrageous disrespect received by dealership employeesThank you for your help! Sincerely, [redacted]
County Line sincerely apologizes to [redacted] As she points out, she is already a customer of County Line Nissan and we would always appreciate the opportunity to sell her another vehicleAt the time of [redacted] inquiry, County Line did not have a pre owned [redacted] that would fit her price rangeHer name was placed on a "wish list" if a vehicle that met her requirements was either purchased at auction or brought in trade at our dealershipUnfortunately, that vehicle did not become available in a reasonable amount of timeAdditionally, the staff performed poorly by not keeping her current on the vehicle availablility; used car inventory can be very difficultSince no vehicle was available, County Line could not submit a credit application for formal approval If [redacted] still has interest in an [redacted] , County Line will commit to paying above market for her current vehicle as part of a trade for a different vehicle and would appreciate the opportunity to extend whatever assistance possible to accomodate her needs
Complaint: [redacted] I am rejecting this response because: [redacted] , I thank you for sending my compliant but this is not working, they are not telling the truthYou can advise them I will be going to the mediaI tried to do things the right way, they are lying and were not up front with meI have never been treated this way by a company beforeSo thank you for your timeI will be contacting the news and newspapersThese men walked all over me [redacted] Clinical Support -Therapy Adherence [redacted]
First and most importantly I would like to apologize to [redacted] for the unacceptable serviceEvery customer should receive timely and respectful service and unfortunately we failed in this instanceCounty Line has a year history of doing far better and I will be contacting [redacted] personally to do whatever possible to start the process of regaining her trustHer [redacted] card will be made available
Complaint: [redacted] I am rejecting this response because: The original contract was a Gold service maintenance policy for mileage to 82,or to December 4, - whatever comes firstThis was done by David D [redacted] originallyThey did not speak to me, nor did they speak to my husband yesterday He was just handed a form, attached It does appear that they are trying to resolve this, as demonstrated by the attached - which is the first time I am seeing this I do appreciate their attempts to resolve But, these three contracts are all bits and pieces of the original contract which is still not being honored To resolve this situation, we want, on their letterhead, a statement reviewing the contract as a Gold Contract good until 82,miles or December 4, Once I receive this on their letterhead, it will be resolved Sincerely, [redacted]
From the beginning the consumer did not understand that as part of the remote start installation one of the remotes had to be used within the interior of the carIn spite of that and because the consumer refused to accept this we, at our expense, opted to provide an addtional remoteThat would make remotes plus the remote starter fob The allegation that we removed a key or a starter is erroneous The cunsumer is scheduled to return to have the remote starter checked for performance
County Line sincerely regrets Ms***'s dissatisfaction and agrees that the refund process was far too long in her caseFirst, It is our goal to try and secure the best possible financing option for every customerHowever, lending is regulated by the consumer's past credit history and as in the
case of Ms***, her credit rated at a very high risk level with almost every available lenderThe terms of her purchase would've been dictated by the banks at that point and not County LineAs for the untimely refund, County Line apologizes for the process not working as it shouldAs of today (April 11, 2014), a full refund has been issued to Ms***We will strive to avoid such delays for any consumer in the future
Complaint: ***
I am rejecting this response because: Please see attachment
Sincerely,*** ***
Complaint: ***
I am rejecting this response because:
I understand the process of the business but the way it was done was completely wrongMy credit wasn't even checked before I gave the deposit which gave the impression it was a sure dealYour company took my money (mind you that was my current cars payment for the month and I gave it your company because I was under the I.preasion it was a sure deal since you were taking money and now I'm behind and will be charged late fees) and then checked my credit which was wrongI was completely deceived thru the whole process and I feel that I am owed something for this.
Sincerely,
*** ***
I have been to this dealership for months and I have not been able to resolve buying out my lease with this dealership Every time I come I am given the run around about buying a new car or leasing a new car or they completely have my family and I waiting an hour or two with a different speech I made an appointment to finish paperwork with a check to pay for the car, which the dealership was aware of, and they still had us waiting for over an hour just to be seen by the finance manager Why would you have someone make an appointment and then have them waiting this long We were seen by a manager (not finance manager) after minutes and he was able to help us finish up some paperwork and we were done in less than minutes I will not return to this dealership again due to how they treated my family and I the past months I will take my money somewhere else
Excellent service from sales professional, Oliva S
*She took her time to meet all my needs and put me into a new car that was best for me! I would highly recommend her and Nissan
Sales Manager *** *** spoke directly with the customer and verified all of the referral informationThe $"Thank you" has been approved and will be picked up by the customerWe appreciate his patience
I was very hesitant about leasing another car when my lease was up from my previous oneI was just going to look around and decide later that weekMy mother was helped by a salesperson named Olivia S*** before so she felt we should meetGoing into a big commitment is a bit scary and I was filled with anxiety while first meeting with OliviaThat was not long lived as Olivia was very professional, understanding and caring! She exemplifies the meaning of what customer service and carbuying should be in any location or companyOlivia strives to make the customer feel at ease while working with you, answering any questions and truly going above and beyond to help you make the best decisionCoupled with an ongoing urge to check in to make sure my happiness is still consistent with my *** AFTER I've left the dealership shows a great amount of her investment towards her customers, work ethic and integrityMy mother considered her a part of our family and I do as well! I'm glad to be a part of the *** family with Olivia being there whenever I need anything!
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the time the time they took to aid this situation
Sincerely,
*** ***
County Line regrets *** *** frustration and worked to resolve its shortfall with her back in June of this yearBoth the refund of $and the additional two monthly payments totalling $250 were reimbursed to her by check on June 5, *** *** has also opened a
*** complaint regarding the issue which was closed once her check was receivedCounty Line sincerely appreciates her business and assures her that we are committed to her satisfaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***