County Line is aware of the *** concern and they are correct that we had not properly updated their recordsService advisor Gary H*** worked with Department head Greg P*** to correct the issue and the *** were informed while they were here for the visit that all notations are
now correctly in the system at County LineThis issue is resolved moving forward.Tell us why here
Mrs. [redacted]
We diagnosed your drivability concern and determined there was a...
problem with the transmission and cooling system. We diagnosed an oil leak from your timing cover that we repaired and was covered by your extended warranty. We also found that the oil pressure switch was leaking and we replaced it. You then brought your vehicle to your mechanic to complete the repairs on your transmission and cooling system and he diagnosed a low oil pressure condition. When you brought the vehicle back we performed diagnosis at no charge, contacted your extended warranty company and was advised that any internal engine components would be covered under your warranty. They require that you authorize teardown and inspection costs up front before they will authorize the claim which you declined. We will be more than happy to complete the repairs under the guidelines of your aftermarket warranty. Please call me at [redacted]1 at your earliest convenience to arrange repairs. Respectfully,
[redacted]
Took my car in to be serviced and was told multiple times the job would cost $500. When I went to get my car the bill was almost 200 more than what I was told it would be. When speaking to the service representative whom I had been dealing with, he acted as if that is not the price he said. His reasoning for the higher bill is that he was not including the diagnostic charge in the bill for some reason.
The worst car dealership I have ever dealt with. They lie about fixing cars and when you make an appointment you still end up waiting extra hours. I went to get my car serviced and when I went to pick it up, 5 hours later, I found out they hadnt even touched it. Horrible experience
Complaint: [redacted]
I am rejecting this response because: This business never sent the paperwork (as admitted by Mr. [redacted]) until I went back in yelling and asking for help, which was the middle of April. It took 2 months for them to even process the paperwork to the bank. I was then told it would be 7 to 14 days more. I have gone back in and asked the dealership since they made the error and never even returned a phone call to me regarding it, that the work with the bank to get my check to me immediately. There are ways to RUSH things when you are wrong and in error did not file the paperwork in the timely basis.
I need the dealership to work with the bank, whether the dealership cuts me a check and the bank reimburses them or something, to get my check immediately. They are claiming this could be a total of 4 months since I sold the car!!!! There is no question on the account!!! It was paid in full in February as I stated when I first went in asking for my money.
Sincerely,
[redacted]
County Line is aware of Ms. [redacted] concerns and has taken the appropriate steps for her to get her refunds. Going back to February, County Line had to wait on the refund request from [redacted] bank as they held the lien on her vehicle and per regulations, all refunds go to the lienholder and...
then are disbursed appropriately from there. The final math for the pro rated refunds was sent to County Line on April 25, 2016 and County Line forwarded funds to [redacted] within 72 hours. [redacted] has the right to audit Ms. [redacted] account for any outstanding monies owed and deduct them from any refund she is owed, but that entire process absolutely does not involve County Line. In this case and compliant with all lending and insurance law, Ms. [redacted] will receive her refund prorated from [redacted] once her account is fully settled and closed. We strongly encourage Ms. [redacted] to conta[redacted]r for assistance on this matter.
Complaint: [redacted]
I am rejecting this response because: The original contract was a Gold service maintenance policy for mileage to 82,112 or to December 4, 2017 - whatever comes first. This was done by David D[redacted] originally. They did not speak to me, nor did they speak to my husband yesterday. He was just handed a form, attached. It does appear that they are trying to resolve this, as demonstrated by the attached - which is the first time I am seeing this. I do appreciate their attempts to resolve. But, these three contracts are all bits and pieces of the original contract which is still not being honored.
To resolve this situation, we want, on their letterhead, a statement reviewing the contract as a Gold Contract good until 82,112 miles or December 4, 2017. Once I receive this on their letterhead, it will be resolved.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
[redacted],
I thank you for sending my compliant but this is not working, they are not telling the truth. You can advise them I will be going to the media. I tried to do things the right way, they are lying and were not up front with me. I have never been treated this way by a company before. So thank you for your time. I will be contacting the news and newspapers. These men walked all over me.
[redacted]
Clinical Support -Therapy Adherence
[redacted]
Complaint: [redacted]
I am rejecting this response because: Their first statement is a lie and is insulting how they speak to me. How could I understand that I would not get a second key fob for my brand new car when it was NEVER told to me? Furthermore, when County Line finally agreed to give me the second key fob, [redacted] from County Line told me that this was the first 2014 Rogue that had a remote start put in it and they were not aware it would require the key fob. So either [redacted] lied to me or he was not aware. It's hard to know the truth, since County Line has given me such an abundance of misinformation.
My husband did go back to get the remote starter repaired. It took over 4 hours for County Line to fix it!!! There is nothing more that I ask of County Line. I continue to be amazed by the way we are mistreated. Buyer beware.
Sincerely,
[redacted]
County Line sincerely apologizes to [redacted]. As she points out, she is already a customer of County Line Nissan and we would always appreciate the opportunity to sell her another vehicle. At the time of [redacted] inquiry, County Line did not have a pre owned [redacted] that would fit her price...
range. Her name was placed on a "wish list" if a vehicle that met her requirements was either purchased at auction or brought in trade at our dealership. Unfortunately, that vehicle did not become available in a reasonable amount of time. Additionally, the staff performed poorly by not keeping her current on the vehicle availablility; used car inventory can be very difficult. Since no vehicle was available, County Line could not submit a credit application for formal approval.
If [redacted] still has interest in an [redacted], County Line will commit to paying above market for her current vehicle as part of a trade for a different vehicle and would appreciate the opportunity to extend whatever assistance possible to accomodate her needs.
[redacted] complained of his convertible roof not closing completely. Standard dealership policy is to charge 1 hour diagnosis to attempt to discover the root of the problem. Unfortunately in this case our technicians spent 3 hours trying to diagnose the issue without success. The technician...
did note that previous work looked like it had been done in the micro switch area and may be related to radio wiring that appears to have been manipulated prior.
To further diagnose the problem the dealership will need to take apart the struts on the convertible roof and check all wiring and swith connections. The minimum amount of time to start this lengthy process is an additional 3 hours. [redacted] declined any additional diagnosis time at County Line.
Electrical issues on vehicles of this sophistication can be difficult to diagnose and the dealership discloses that it can not guarantee a time allocation for determining the root cause of the problem. We are dedicated to solving [redacted]'s issue but will need additional approved time to do so.
Revdex.com:
Finally after complaint was filed I heard from Countyline Nissan and refund was received. Complaint was not made because Countyline Nissan could not get credit approval, complaint was made due to terrible customer service and outrageous disrespect received by dealership employees.
Thank you for your help!
Sincerely,
[redacted]
County Line Nissan respects Ms. [redacted]'s time and sincerely regrets her inconvenience. Nissan Sales manager [redacted] has contacted Ms. [redacted] and has agreed to provide an additional key and FOB to her at no charge. County Line is available at the customers earliest convenience to provide...
and program the key/FOB.
We look forward to providing Ms. [redacted] with a higher level of service and thank her for bringing her dis-satisfaction to our attention. we will strive to improve.
From [redacted]>
To [redacted]>
Subject Re:
Date Mon, 08 Aug 2016 11:31:37 -0400
Date: Thu, 21 Jul 2016 09:20:17 -0400 From: [redacted] To: "Ma[redacted] Subject: Re: please close this file Thank you very much [redacted], Regretfully, County Line has done all it can for this customer. Extended service contracts are strictly governed and all refunds must be compliant with insurance and banking laws. This refund was issued and those calculations and refund policies were followed. I regret that Ms[redacted] had to spend personal time to help in this process, but she was provided coverage and her demands for additional monies are inappropriate. County Line is closing this file and has deemed the customer's requests unreasonable. Sincerely, [redacted] President County Line Middlebury, CT
Complaint: [redacted]
I am rejecting this response because:
I am POTENTIALLY accepting County Line's response, provided they reimburse me IN FULL for the Extended Service Contract I cancelled within 1 day of purchase of the vehicle. At the time of purchase, their Finance person, Chris, informed me I could cancel at any time in any manner. I clearly received inaccurate information. When I called him the next day, Chris assured me it would be taken care of. In the mean time, I have left numerous messages with Mr. David B[redacted] regarding the status of this situation, who has yet to return a call. He did contact me once initially after the Revdex.com complaint, at which time I followed up to find out what needed to happen next. Due to my receiving inaccurate information as well as no information, I should be reimbursed in full. I understand the reimbursement will be submitted directly to the lienholder, which is fine. I faxed a written copy of the cancellation request as well as the registration and mileage, per their request, this morning. Below is a copy of the faxed information. Again, if they reimburse me in full, the [redacted]er will be considered closed.
Sincerely,
[redacted]
INFORMATION SENT VIA FAX TO EDITH C.- COUNTY LINE WARRANTY:
Hello,
As requested, I am submitting this request in writing to
cancel my extended service contract. Of
note, this contract was cancelled via phone on July 9, 1 day after
purchase. Chris in Finance told me that
I may cancel AT ANY TIME IN ANY MANNER, INCLUDING A PHONE CALL! Again, this was done 1 day after purchase of
the vehicle.
In addition, it has taken WEEKS for me to hear from County
Line regarding this ongoing issue. I
have left numerous messages with David B[redacted], who has yet to return a phone
call. I expect FULL REIMBURSEMENT be sent
to the lienholder due to the inaccurate information I received initially from
Chris, as well as no response from Mr. B[redacted].
As requested, following this written letter is a copy of
the registration. Also, the vehicle
mileage currently reads 5474.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This was not what was originally offered to me when I was first offered the deal. I had to go through so much unnecessary events just to get to someone who would even listen to me after the initial offer was made. I felt as though they did not take the situation seriously. As a consumer I have a right to receive respect and tactful; service this was not given to me in a professional manner. I was shifted around from sales person to sales person and at various times they all negated the blame off on others. It caused alot of unnecessary outcomes form me that I felt could of been avoided had this business given me what they had initially offered in the beginning.
Sincerely,
[redacted]
I have personally responded to [redacted]; 37,000 miles prior to this complaint County Line replaced Valerie's A/C compressor under warranty. At that time, County Line installed used parts to stay withing the insurance companies guidelines which is not an unusual practice. That said, what...
should have happened was more communication with the customer informing her of what was being done and allowing her different options. Now that the problem has returned, County Line has offered to reimburse the [redacted] for the compressor they have since purchased and installed to affect the new repair. Additionally, County Line is refunding the cost of the old compressor and the warranty deductible paid by Valerie.The [redacted] have been long time and wonderful County Line customers - so, as an additional gesture of goodwill, County Line has put $250 on account for them to use as they wish in our parts and service department. I personally believe the [redacted] are satisfied and we look forward to continuing a good relationship with them..
First and most importantly I would like to apologize to [redacted] for the unacceptable service. Every customer should receive timely and respectful service and unfortunately we failed in this instance. County Line has a 45 year history of doing far better and I will be contacting [redacted]...
personally to do whatever possible to start the process of regaining her trust. Her [redacted] card will be made available.
From the beginning the consumer did not understand that as part of the remote start installation one of the remotes had to be used within the interior of the car. In spite of that and because the consumer refused to accept this we, at our expense, opted to provide an addtional remote. That would make 3 remotes plus the remote starter fob.
The allegation that we removed a key or a starter is erroneous.
The cunsumer is scheduled to return to have the remote starter checked for performance.
Complaint: [redacted]
I am rejecting this response because:
As explained, the issue’s I had were: Bad tires, the car was to be detailed, the
head liner was sagging, we were on a dealer plate and I never received the
$25.00 gift card or a copy of the safety inspection checklist, which is to be
provided by law. I met with the owner and
explained that I wasn’t satisfied. He
said he would take care of it.
Yes, the two rear tires were replaced. The owner said he would replace the tires and
check out the alignment. I never heard
about the alignment and he chose the cheap route and only replaced the rear
tires instead of all four. The front
tires were near bald.
The car was to be detailed but was only washed and quickly
vacuumed. The owner acknowledged he has a
detail person who could buff out the car with a wheel, could shampoo the
carpets, etc. He said he would “detail
the (explicit) out of it, inside and out.” The issue is, the car was washed again and not
even vacuumed out. I even showed him the
crumbs that were left behind in the middle of the hatch area.
The headliner was sagging.
When I picked up the car it was in place. A day later it fell again. I didn’t even bother telling him about that
again. I replaced the Velcro myself.
Yes, I did get a full tank of gas. Only after I had to point
out to them that they forgot to fill it and then wait for them to go to the gas
station.
I drove on a dealer plate for almost 3 months. I went to the showroom and explained that I
received their call and my plates were ready.
I waited over an hour and finally the license plates were located but
the registration could not be found.
After I complained that I was not returning to the dealership they said they
would overnight the plates and registration to me on Monday and I could mail
theirs back. On Tuesday the salesman called
and said he would meet me and install the plates. He did come and install the
plates, but provided me with a photocopy of the DMV registration.
As far as the $25.00 gas card, I’ll wait for the check. I inquired about this and was told a 3rd
party company handles it. I was never
told about checking my email for an activation code.
The motor vehicle concerns, the safety inspection sheet, the
photocopied registration and the “As Is” clause are issues that can’t be dealt
with here.
I accept the apology about the staff issues, however I am
not satisfied. The work that the owner
said he would do was not done completely and no offer to correct it has been
made. While I appreciate some of my
issues were entertained after the fact, it took to many calls and visits so far
on my part to resolve them. All of the
promised work isn’t done. Since I paid
for the two front tires and alignment and finished the safety check myself (replaced
bad bulbs replaced wipers, etc) I feel I should be compensated for this. One would think that after dealing with the
owner himself of a franchised dealership the issue would have been solved the
first time.
County Line is aware of the *** concern and they are correct that we had not properly updated their recordsService advisor Gary H*** worked with Department head Greg P*** to correct the issue and the *** were informed while they were here for the visit that all notations are
now correctly in the system at County LineThis issue is resolved moving forward.Tell us why here
Mrs. [redacted]
We diagnosed your drivability concern and determined there was a...
problem with the transmission and cooling system. We diagnosed an oil leak from your timing cover that we repaired and was covered by your extended warranty. We also found that the oil pressure switch was leaking and we replaced it. You then brought your vehicle to your mechanic to complete the repairs on your transmission and cooling system and he diagnosed a low oil pressure condition. When you brought the vehicle back we performed diagnosis at no charge, contacted your extended warranty company and was advised that any internal engine components would be covered under your warranty. They require that you authorize teardown and inspection costs up front before they will authorize the claim which you declined. We will be more than happy to complete the repairs under the guidelines of your aftermarket warranty. Please call me at [redacted]1 at your earliest convenience to arrange repairs. Respectfully,
[redacted]
Took my car in to be serviced and was told multiple times the job would cost $500. When I went to get my car the bill was almost 200 more than what I was told it would be. When speaking to the service representative whom I had been dealing with, he acted as if that is not the price he said. His reasoning for the higher bill is that he was not including the diagnostic charge in the bill for some reason.
The worst car dealership I have ever dealt with. They lie about fixing cars and when you make an appointment you still end up waiting extra hours. I went to get my car serviced and when I went to pick it up, 5 hours later, I found out they hadnt even touched it. Horrible experience
Complaint: [redacted]
I am rejecting this response because: This business never sent the paperwork (as admitted by Mr. [redacted]) until I went back in yelling and asking for help, which was the middle of April. It took 2 months for them to even process the paperwork to the bank. I was then told it would be 7 to 14 days more. I have gone back in and asked the dealership since they made the error and never even returned a phone call to me regarding it, that the work with the bank to get my check to me immediately. There are ways to RUSH things when you are wrong and in error did not file the paperwork in the timely basis.
I need the dealership to work with the bank, whether the dealership cuts me a check and the bank reimburses them or something, to get my check immediately. They are claiming this could be a total of 4 months since I sold the car!!!! There is no question on the account!!! It was paid in full in February as I stated when I first went in asking for my money.
Sincerely,
[redacted]
County Line is aware of Ms. [redacted] concerns and has taken the appropriate steps for her to get her refunds. Going back to February, County Line had to wait on the refund request from [redacted] bank as they held the lien on her vehicle and per regulations, all refunds go to the lienholder and...
then are disbursed appropriately from there. The final math for the pro rated refunds was sent to County Line on April 25, 2016 and County Line forwarded funds to [redacted] within 72 hours. [redacted] has the right to audit Ms. [redacted] account for any outstanding monies owed and deduct them from any refund she is owed, but that entire process absolutely does not involve County Line. In this case and compliant with all lending and insurance law, Ms. [redacted] will receive her refund prorated from [redacted] once her account is fully settled and closed. We strongly encourage Ms. [redacted] to conta[redacted]r for assistance on this matter.
Complaint: [redacted]
I am rejecting this response because: The original contract was a Gold service maintenance policy for mileage to 82,112 or to December 4, 2017 - whatever comes first. This was done by David D[redacted] originally. They did not speak to me, nor did they speak to my husband yesterday. He was just handed a form, attached. It does appear that they are trying to resolve this, as demonstrated by the attached - which is the first time I am seeing this. I do appreciate their attempts to resolve. But, these three contracts are all bits and pieces of the original contract which is still not being honored.
To resolve this situation, we want, on their letterhead, a statement reviewing the contract as a Gold Contract good until 82,112 miles or December 4, 2017. Once I receive this on their letterhead, it will be resolved.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
[redacted],
I thank you for sending my compliant but this is not working, they are not telling the truth. You can advise them I will be going to the media. I tried to do things the right way, they are lying and were not up front with me. I have never been treated this way by a company before. So thank you for your time. I will be contacting the news and newspapers. These men walked all over me.
[redacted]
Clinical Support -Therapy Adherence
[redacted]
Complaint: [redacted]
I am rejecting this response because: Their first statement is a lie and is insulting how they speak to me. How could I understand that I would not get a second key fob for my brand new car when it was NEVER told to me? Furthermore, when County Line finally agreed to give me the second key fob, [redacted] from County Line told me that this was the first 2014 Rogue that had a remote start put in it and they were not aware it would require the key fob. So either [redacted] lied to me or he was not aware. It's hard to know the truth, since County Line has given me such an abundance of misinformation.
My husband did go back to get the remote starter repaired. It took over 4 hours for County Line to fix it!!! There is nothing more that I ask of County Line. I continue to be amazed by the way we are mistreated. Buyer beware.
Sincerely,
[redacted]
County Line sincerely apologizes to [redacted]. As she points out, she is already a customer of County Line Nissan and we would always appreciate the opportunity to sell her another vehicle. At the time of [redacted] inquiry, County Line did not have a pre owned [redacted] that would fit her price...
range. Her name was placed on a "wish list" if a vehicle that met her requirements was either purchased at auction or brought in trade at our dealership. Unfortunately, that vehicle did not become available in a reasonable amount of time. Additionally, the staff performed poorly by not keeping her current on the vehicle availablility; used car inventory can be very difficult. Since no vehicle was available, County Line could not submit a credit application for formal approval.
If [redacted] still has interest in an [redacted], County Line will commit to paying above market for her current vehicle as part of a trade for a different vehicle and would appreciate the opportunity to extend whatever assistance possible to accomodate her needs.
[redacted] complained of his convertible roof not closing completely. Standard dealership policy is to charge 1 hour diagnosis to attempt to discover the root of the problem. Unfortunately in this case our technicians spent 3 hours trying to diagnose the issue without success. The technician...
did note that previous work looked like it had been done in the micro switch area and may be related to radio wiring that appears to have been manipulated prior.
To further diagnose the problem the dealership will need to take apart the struts on the convertible roof and check all wiring and swith connections. The minimum amount of time to start this lengthy process is an additional 3 hours. [redacted] declined any additional diagnosis time at County Line.
Electrical issues on vehicles of this sophistication can be difficult to diagnose and the dealership discloses that it can not guarantee a time allocation for determining the root cause of the problem. We are dedicated to solving [redacted]'s issue but will need additional approved time to do so.
Revdex.com:
Finally after complaint was filed I heard from Countyline Nissan and refund was received. Complaint was not made because Countyline Nissan could not get credit approval, complaint was made due to terrible customer service and outrageous disrespect received by dealership employees.
Thank you for your help!
Sincerely,
[redacted]
County Line Nissan respects Ms. [redacted]'s time and sincerely regrets her inconvenience. Nissan Sales manager [redacted] has contacted Ms. [redacted] and has agreed to provide an additional key and FOB to her at no charge. County Line is available at the customers earliest convenience to provide...
and program the key/FOB.
We look forward to providing Ms. [redacted] with a higher level of service and thank her for bringing her dis-satisfaction to our attention. we will strive to improve.
From [redacted]>
To [redacted]>
Subject Re:
Date Mon, 08 Aug 2016 11:31:37 -0400
Date: Thu, 21 Jul 2016 09:20:17 -0400 From: [redacted] To: "Ma[redacted] Subject: Re: please close this file Thank you very much [redacted], Regretfully, County Line has done all it can for this customer. Extended service contracts are strictly governed and all refunds must be compliant with insurance and banking laws. This refund was issued and those calculations and refund policies were followed. I regret that Ms[redacted] had to spend personal time to help in this process, but she was provided coverage and her demands for additional monies are inappropriate. County Line is closing this file and has deemed the customer's requests unreasonable. Sincerely, [redacted] President County Line Middlebury, CT
Complaint: [redacted]
I am rejecting this response because:
I am POTENTIALLY accepting County Line's response, provided they reimburse me IN FULL for the Extended Service Contract I cancelled within 1 day of purchase of the vehicle. At the time of purchase, their Finance person, Chris, informed me I could cancel at any time in any manner. I clearly received inaccurate information. When I called him the next day, Chris assured me it would be taken care of. In the mean time, I have left numerous messages with Mr. David B[redacted] regarding the status of this situation, who has yet to return a call. He did contact me once initially after the Revdex.com complaint, at which time I followed up to find out what needed to happen next. Due to my receiving inaccurate information as well as no information, I should be reimbursed in full. I understand the reimbursement will be submitted directly to the lienholder, which is fine. I faxed a written copy of the cancellation request as well as the registration and mileage, per their request, this morning. Below is a copy of the faxed information. Again, if they reimburse me in full, the [redacted]er will be considered closed.
Sincerely,
[redacted]
INFORMATION SENT VIA FAX TO EDITH C.- COUNTY LINE WARRANTY:
Hello,
As requested, I am submitting this request in writing to
cancel my extended service contract. Of
note, this contract was cancelled via phone on July 9, 1 day after
purchase. Chris in Finance told me that
I may cancel AT ANY TIME IN ANY MANNER, INCLUDING A PHONE CALL! Again, this was done 1 day after purchase of
the vehicle.
In addition, it has taken WEEKS for me to hear from County
Line regarding this ongoing issue. I
have left numerous messages with David B[redacted], who has yet to return a phone
call. I expect FULL REIMBURSEMENT be sent
to the lienholder due to the inaccurate information I received initially from
Chris, as well as no response from Mr. B[redacted].
As requested, following this written letter is a copy of
the registration. Also, the vehicle
mileage currently reads 5474.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This was not what was originally offered to me when I was first offered the deal. I had to go through so much unnecessary events just to get to someone who would even listen to me after the initial offer was made. I felt as though they did not take the situation seriously. As a consumer I have a right to receive respect and tactful; service this was not given to me in a professional manner. I was shifted around from sales person to sales person and at various times they all negated the blame off on others. It caused alot of unnecessary outcomes form me that I felt could of been avoided had this business given me what they had initially offered in the beginning.
Sincerely,
[redacted]
I have personally responded to [redacted]; 37,000 miles prior to this complaint County Line replaced Valerie's A/C compressor under warranty. At that time, County Line installed used parts to stay withing the insurance companies guidelines which is not an unusual practice. That said, what...
should have happened was more communication with the customer informing her of what was being done and allowing her different options. Now that the problem has returned, County Line has offered to reimburse the [redacted] for the compressor they have since purchased and installed to affect the new repair. Additionally, County Line is refunding the cost of the old compressor and the warranty deductible paid by Valerie.The [redacted] have been long time and wonderful County Line customers - so, as an additional gesture of goodwill, County Line has put $250 on account for them to use as they wish in our parts and service department. I personally believe the [redacted] are satisfied and we look forward to continuing a good relationship with them..
First and most importantly I would like to apologize to [redacted] for the unacceptable service. Every customer should receive timely and respectful service and unfortunately we failed in this instance. County Line has a 45 year history of doing far better and I will be contacting [redacted]...
personally to do whatever possible to start the process of regaining her trust. Her [redacted] card will be made available.
From the beginning the consumer did not understand that as part of the remote start installation one of the remotes had to be used within the interior of the car. In spite of that and because the consumer refused to accept this we, at our expense, opted to provide an addtional remote. That would make 3 remotes plus the remote starter fob.
The allegation that we removed a key or a starter is erroneous.
The cunsumer is scheduled to return to have the remote starter checked for performance.
Complaint: [redacted]
I am rejecting this response because:
As explained, the issue’s I had were: Bad tires, the car was to be detailed, the
head liner was sagging, we were on a dealer plate and I never received the
$25.00 gift card or a copy of the safety inspection checklist, which is to be
provided by law. I met with the owner and
explained that I wasn’t satisfied. He
said he would take care of it.
Yes, the two rear tires were replaced. The owner said he would replace the tires and
check out the alignment. I never heard
about the alignment and he chose the cheap route and only replaced the rear
tires instead of all four. The front
tires were near bald.
The car was to be detailed but was only washed and quickly
vacuumed. The owner acknowledged he has a
detail person who could buff out the car with a wheel, could shampoo the
carpets, etc. He said he would “detail
the (explicit) out of it, inside and out.” The issue is, the car was washed again and not
even vacuumed out. I even showed him the
crumbs that were left behind in the middle of the hatch area.
The headliner was sagging.
When I picked up the car it was in place. A day later it fell again. I didn’t even bother telling him about that
again. I replaced the Velcro myself.
Yes, I did get a full tank of gas. Only after I had to point
out to them that they forgot to fill it and then wait for them to go to the gas
station.
I drove on a dealer plate for almost 3 months. I went to the showroom and explained that I
received their call and my plates were ready.
I waited over an hour and finally the license plates were located but
the registration could not be found.
After I complained that I was not returning to the dealership they said they
would overnight the plates and registration to me on Monday and I could mail
theirs back. On Tuesday the salesman called
and said he would meet me and install the plates. He did come and install the
plates, but provided me with a photocopy of the DMV registration.
As far as the $25.00 gas card, I’ll wait for the check. I inquired about this and was told a 3rd
party company handles it. I was never
told about checking my email for an activation code.
The motor vehicle concerns, the safety inspection sheet, the
photocopied registration and the “As Is” clause are issues that can’t be dealt
with here.
I accept the apology about the staff issues, however I am
not satisfied. The work that the owner
said he would do was not done completely and no offer to correct it has been
made. While I appreciate some of my
issues were entertained after the fact, it took to many calls and visits so far
on my part to resolve them. All of the
promised work isn’t done. Since I paid
for the two front tires and alignment and finished the safety check myself (replaced
bad bulbs replaced wipers, etc) I feel I should be compensated for this. One would think that after dealing with the
owner himself of a franchised dealership the issue would have been solved the
first time.
Sincerely,
[redacted]