TOCC

Complaint: [redacted] I am rejecting this response because: It is obvious from TOCCs poor customer service that they stand behind their claims that the products were not returned in their original conditionThey have pitiful reviews online and the service I have received supports these low reviewsAgain, a fraudulent company who operates illegally This case may be closed but I want it to be logged as 'Unresolved' since TOCCs has made no effort in resolution Sincerely, [redacted]

I need TOCCs order # so I can cancel the orderStarts with as through these messages I am unable to see previous thread

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I received my device this morningThanks to the Revdex.comYou have a nice day also

Complaint: [redacted] I am rejecting this response because: There is not a VP of the companyIt is operated by three people: [redacted] Three entrepreneurs who make their living scamming people with inferior products and poor customer serviceWith Revdex.com complaints over the last years, they have a poor track record and my experience reinforces that It is obvious this will not be resolved so I respectfully ask the Revdex.com to allow the complaint to stand, as is, unresolvedIt is important for consumers to know that this is company fraught with product and service issues Sincerely, [redacted]

I am sorryI have double checked again with warehouse and they have provided the same answer concerning the returnI cannot issue refund with that information being provided to me as it jeopardizes my jobI have reached out to the VP to see if anything can be done and await his response

We apologize for the delayUnfortunately we are unaware what caused the delayThey customer asked us to cancel the order and refund after it shipped (which customer emailed tracking for the evening prior), which is impossible as it had already left the warehouseThe customer was told: /> Friday, October 2:PM I cannot cancel as it shipped so you need to send back for refund Friday, October 2:PM You can put return sender on package and when it gets back we will issue the refund He was given that information twiceMarking package return to sender will ensure the customer pays nothing to return the orderWe track on *** site with original tracking and as soon as it returns we will authorize a full refund

Complaint: ***
I am rejecting this response because: that isn't an answer, and no I wasn' t offered a refund which is what I want nowWhen can I expect that? Please don't try to tell me six to eight weeks eithe
Sincerely,
*** ***

Due to transit delay the order date of shipping was pushed back.That is something we cannot controlThe customer last night canceled the order and we reached out to *** to update her account so she may get a refundBelow is the emails:
"line-height:115%,"serif"">We
have
reached out to *** via email to our merch rep to update your account
so they may issue a refund as payment was made on their site
Please reach out to them to issue refundHappy Holidays--*** | Toccs Electronics
T: ###-###-####
E: ***
On Tue, Nov 25, at 6:PM, *** *** wrote:what
I would like is for you not to breach your contractsI would like for
you to contact your customers when there is an issue with an order they
are expectingI would like for you to cancel the order, and refund my
money. On Nov 25, 2014, at 9:PM, *** *** wrote:
*** offered to cancel orderI can do that and have *** update your
account for a refundIs that how you would like to proceed?
--*** | Toccs Electronics
T: ###-###-####
E: ***
On Tue, Nov 25, at 5:PM, *** *** wrote:To whom it may concern-

Complaint: ***
I am rejecting this response because:neither item was used, or even opened, for that matterI originally purchased three (3) units and tried only one outIt was crap so the other two were returned, unopened.
It is obvious that TOCCs is trying to recoup some if their money since a full refund was offeredThis is unprofessional, unfair, and illegalAny legitimate business would provide a refund without questionTOCCs dies not even answer phone or email inquiries from ANYONE!
Sincerely,
*** ***

Good morning,
A support ticket has been opened to have the order replacedPlease note some replacements take a week to process and shipThe warehouse is working hard to get the replacement for order *** processed and shipped within the next business daysOnce shipped the warehouse
will email the customer with tracking informationI have also included where the customer can find the return policy on the TOCCs site if they chose a refund
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
All through I still would like to have complaint on file for this companyThis company does not have a customer service department that you can call as they say, when you call you are placed on hold for 1-minutes and then are told to contact the company by email and disconnects the call. Also there is no free shipping as I was told I had to read the fine printI had to pay $to have item shipped to me
Sincerely,
*** ***

As the customer was informed the order is processing in the warehouseUnfortunately we cannot provide a shipping date at this time due to a uncontrollable warehouse eventAs soon as order ships the warehouse will email tracking to the customerWe have also given the customer the option to cancel
their order for a full refundTOCCS refunds shipping fees and *** *** would refund the voucher

The customer was not told we have a day return policyWe have a day replacement policy.Upper management has approved replacement, but the TOCCS order # is neededIt starts with ***Please provide asap

The customer did not receive a full refund for both, which would have been $14 as the headsets were not returned in entirety. They both were missing the charging cable cord that was shipped in box (warehouse confirmed) and were returned in poor condition, thus he was refunded for one shipping fees....

Our policy on site is:Returns
Return Policy
Returns
are quick and simple with Toccs  We don't charge re-stocking fees or
refund deductions. In order to qualify for a full refund:
The product must be unused or unworn in anyway.
The return must be requested within 14 days of arrival.
The buyer must arrange return shipping.

I am sorry. I have double checked again with warehouse and they have provided the same answer concerning the return. I cannot issue refund with that information being provided to me as it jeopardizes my job. I have reached out to the VP to see if anything can be done and await his response.

I am sorry, but we have a return policy that we must follow. It is posted on the website and was so prior to the customer ordering.

We apologize for the delay. Unfortunately we are unaware what caused the delay. They customer asked us to cancel the order and refund after it shipped (which customer emailed tracking for the evening prior), which is impossible as it had already left the warehouse. The customer was told:
/>
Friday, October 17 2014 2:38 PM
I cannot cancel as it shipped so you need to send back for refund.
Friday, October 17 2014 2:39 PM
You can put return sender on package and when it gets back we will issue the refund.
He was given that information twice. Marking package return to sender will ensure the customer pays nothing to return the order. We track on [redacted] site with original tracking and as soon as it returns we will authorize a full refund.

Complaint: [redacted]
I am rejecting this response because: It is obvious from TOCCs poor customer service that they stand behind their false claims that the products were not returned in their original condition. They have pitiful reviews online and the service I have received supports these low reviews. Again, a fraudulent company who operates illegally.
 
This case may be closed but I want it to be logged as 'Unresolved' since TOCCs has made no effort in resolution. 
Sincerely,
[redacted]

I need TOCCs order # so I can cancel the order. Starts with 100 as through these messages I am unable to see previous thread.

Complaint: [redacted]
I am rejecting this response because:how was she able to answer yesterday on my account but doesn't know today who or what the account is and wouldnt you know it, I have an email it shipped as of 545 pm yesterday. How damaged is it? 
Sincerely,
[redacted]