Todd's Pro Kleen Carpet Cleaning Boise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease see attachment #in response I must reiterate the following statement since the communication with the manager of Wisconsin Singles does not seem to understand what is professional and what is not It is beyond comprehension that a business would respond to a serious complaint about its ethical practices by indicating the allegations are ‘silly.’ This business continues to demonstrate that it cannot live up to its basic promises regarding the quality of its services, and that it will use any method to accept and retain fees for services that are not rendered and/or delivered in such an extremely unsatisfactory way to make them laughable by any reasonable personThe major problem is that their clients were misrepresented and in fact, are not of the caliber that was represented as available through this service Subsequently, it is highly unlikely and because current practice has shown that the employees do not understand what is acceptable in making an introduction to someone who is an attractive, high level executive with similar expectations If those individuals do not exist in their membership, there is no reason not to admit that and decline someone’s money Unfortunately, this business is not about doing the right thing--but about taking people’s money regardless of whether they are able to deliver on their promises I have been given profiles that were praised to me and in no way shape or form resemble the individuals who I was told I would meet Even the people who meet me are totally shocked that they were sent as a matchWhen you have made so many mistakes as this company has, I maintain that this company and its employees, at least in my case, have deliberately misrepresented themselves and have made poor and inappropriate decisions They would be best to remove themselves from this contract I maintain my goal of receiving a partial reimbursement in spite of all services received being inappropriateThank you [redacted]

Ms [redacted] purchased a membership that entitled her to seven months of matchmaking service While we cannot guarantee success for any member, we can guarantee that we will always go above and beyond our obligations to help every client find success Although Ms [redacted] 's membership expired in December of 2014, we continued working for her through last week in an attempt to help her find success through our service We have given her an additional months of service at no additional charge in an attempt to provide her with the best customer service possible Every member of our service has undergone a nationwide criminal background check We do not accept anyone as a member whose background shows that they have been convicted of any felony charge Every member goes through a face-to-face screening in our office prior to becoming a member We do everything in our power to ensure we provide our members with a safe way of meeting people.Ms [redacted] 's membership guaranteed her seven introductions We have provided her with I'm sorry to hear that she didn't find success in these opportunities It is our hope that every member will find success through our service However, we understand that no matter how hard we try, it is not possible that every member will find success As we have gone well above and beyond our contractual obligations, and this membership expired in December of 2014, this account would not be eligible for a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We could go back and forth for quite a while although the bottom line is that honest truth is what really matters Apparently Wisconsin Singles feels they are a truthful company doing onto others as they would want them to do onto them Everyone does what is best for them although it should never be at the expensive of others I will not be ok with the fact they took my money for their own well-being at my expense Regards, [redacted]

We've certainly not harassed Ms*** We have respected her wish not to be called and will gladly resume service at her request

We are eager to work with Ms [redacted] to resolve her concernsOn March 22, we reached out to her to review a matchShe requested that we call her on 4/We reached out to her and spent time reviewing the match, her membership, our process as well as dating tips and at no time during that conversation did she express her desire to decline this matchWe would like to assure Ms [redacted] that we are a very fair company and, per the paperwork she received, she could have declined the match presented without it counting toward her paid introductionsAs our paperwork also states, we strive to match our clients 3-weeks after receiving feedback from themWe received feedback from Ms [redacted] on 4/9, we moved forward with another match right awayWe called her on 4/19, ten days laterWe sincerely apologize for the delay, we were continuing to work to ensure of his availabilityUnfortunately, Ms***'s account is past the cancellation period and is not eligible for a refundA member of our team reached out to her on 5/to address her concerns and offered to extend a free match for the confusionMs [redacted] expressed her desire to think about this offer and call us backWe hope that she will decide to move forward with the membership she purchased with the desire to meet quality single men

Our day right to cancel a contract is written clearly and concisely and we have each new member initial that they have read and understand the policy There is nothing in the policy that would lead a client to believe that a letter of cancellation must reach us by midnight of the third day It simply states that the notice must be mailed or delivered during this time frame Any customer who mails a letter and it is postmarked by midnight of the third day will receive a 100% refund of their membership fee 100% of the time We do not count Sunday's or any holiday in which the post office is closed towards the three days If Ms [redacted] had any questions about cancellation she simply needed to ask and we would have answered her questions at that point in time.We would like to assure Ms [redacted] that overall client satisfaction has always most importantWe have been in business for over years and pride ourselves on being honest and ethicalWhile we can not control the outcome of our client's membership, we put forth great effort in creating an environment for opportunities of success including a professional matchmaker, the opportunity to provide feedback and a vetting process for like minded singlesIn an effort to ensure client satisfaction, we allow each client the opportunity to approve or decline any match presented to themAs it states in our paperwork, a match only counts when both parties approve the matchSince joining on November 12, 2015, Ms [redacted] has declined four of the matches presented to her for a variety of reasonsShe has accepted three matches and each time has provided the important feedback needed to learn more about her preferencesOur membership packages are dependent on a client's relationship goalsMs [redacted] elected to enter into a contract consisting of four months of matchmaking time, called a "trial" membershipWith this very limited time, Ms [redacted] 's personal matchmaking team has worked hard on her behalf We also empower our staff to go above and beyond our contractual obligations by continuing to work on our client's behalf even after their initial member term expires, free of charge If we need to add a couple of additional introductions to Ms [redacted] 's membership when it ends, we will certainly do so It is our goal to ensure we have done everything in our power to provide our clients with the best customer service possible On February 29, Ms [redacted] was presented with a match that was educated, professional, in shape and that she agreed "sounded better than the others", but ended up declining the match because she was "too busy"We would like to work with Ms [redacted] and assist her with any reservations she has about her membershipUnfortunately, her membership is not eligible for cancellation or refund at this timeWe will contact her again with the hopes of being able to move forward with providing her with the remainder of her introductions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This information they sent you is not accurate I replied with a response with a different girl Jess wasn't in Apparently they did not forward my response to the date in April So they have a problem with communication I would not wait months for the next dateReally Please publish my complaint on Internet Thanks joy A refund would be nice or maybe a call Would help if they were in the same state

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We are sorry to hear that Ms [redacted] has yet to find success through our service and we are here to work with her to resolve any concerns she may have.We are diligent in ensuring that our policies and procedures are in writing and covered with each new member when they join We emphasize that feedback is the most important aspect of our service and that we typically do not start looking for a new match until we receive feedback on the last one Ms [redacted] last match was approved on April 19th She did not provide us with feedback until June 17th As such, we just started the search her next match at that time Matches typically come every 3-weeks after receiving feedback This was covered with Ms [redacted] when she joined as well Ms [redacted] matchmaker has a match in mind for her and will be reaching out to her shortly.We have decades of experience in this industry, and we take our client's experience seriously While we cannot guarantee when or if a client will find success through our service, we work hard to provide a safe environment for our members to meet others Our matchmakers put a lot of time and effort into each match However, every client has the option to accept or decline any match presented to them If Ms [redacted] is not comfortable with any match presented to her, she has the option to decline the introduction.We encourage Ms [redacted] to talk with her matchmaker about any concerns she may have We are here to assist her in any way possible and will work diligently to help her find success though our service

I have no more information I can add to this complaint We have fulfilled our contractual and gone well above and beyond our contractual obligations

We apologize for any form of miscommunication Ms*** may have experiencedWe will work with our team to pin point any possible ways to improve our service in this specific scenario. As planned, Ms*** personal matchmaker reached out to her to review the most recent match selectionMs*** accepted her third introduction on July We feel confident that we can move forward in a positive manor and are hopeful that we can assist Ms*** in her relationship goals

We received Mr*** letter of cancellation on 12/8. He initiated a chargeback through his credit card company on 12/which we accepted since he was due a refund anyway. I would suggest that Mr*** contact his credit card company to check on the status of his funds instead of
assuming we are "not on the up and up". We run an honest and ethical company. Every person who submits a letter of cancellation as specified in the contract receives a full refund within days of our receipt of the letter. In this case, the money was taken from our account through a chargeback only three days after we received his letter, so no refund was necessary.Mr*** was given one phone number to our matchmaking department. It is staffed hours per day from noon to pm CST six days per week with a staff of people. If Mr*** was unable to reach someone it is because he was either calling before we opened, after we closed, or on Sunday or a holiday.This complaint is in no way a legitimate complaint. Had Mr*** simply given us a few days to issue his refund this would have been a simple process. Instead, he decided to go through the more complicated chargeback process without even giving us the chance to issue his contractual refund. As the money was taken from our account on 12/by his credit card company, our contractual obligations have been met

We are eager to work with Ms. *** to resolve her concernsOn March 22, we reached out to her to review a matchShe requested that we call her on 4/We reached out to her and spent time reviewing the match, her membership, our process as well as dating tips and at no time
during that conversation did she express her desire to decline this matchWe would like to assure Ms. *** that we are a very fair company and, per the paperwork she received, she could have declined the match presented without it counting toward her paid introductions. As our paperwork also states, we strive to match our clients 3-weeks after receiving feedback from themWe received feedback from Ms. *** on 4/9, we moved forward with another match right awayWe called her on 4/19, ten days laterWe sincerely apologize for the delay, we were continuing to work to ensure of his availability. Unfortunately, Ms. ***'s account is past the cancellation period and is not eligible for a refundA member of our team reached out to her on 5/to address her concerns and offered to extend a free match for the confusion. Ms. *** expressed her desire to think about this offer and call us backWe hope that she will decide to move forward with the membership she purchased with the desire to meet quality single men

I have no more information I can add to this complaint. We have fulfilled our contractual and gone well above and beyond our contractual obligations

I find blanket statements that we do not care about clients, that honesty is not one of our virtues, and that I personally do not understand what is professional and what is not to be silly claims. They have no basis in fact and are simply personal attacks to try to demonize our company. We have certainly demonstrated that we are willing to put forth the effort to try to resolve any and all customer service issues. Ms*** seems to only be willing to hurl insults and call them serious complaints. She has made it clear that she has no intention of working through this issue.We have contracts in this world for just this reason. The contract is clear that Ms*** is not entitled to any refund in the event of unilateral cancellation or termination. If she would like to continue working with us we will gladly do our best to provide her with the best customer service we can. We cannot guarantee her success, but we can guarantee to put forth our best effort

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read Wisconsin Singles response and totally disagree with their comment on trying to work with me. They claim to have continued to help in finding a match based on my profile but instead continued to give me matches that were inappropriate and did not match my profile. They would try talking me into these matches stating they thought it would be positive but based on the matches they selected it would seem more like they were trying to get these matches out of their system. All but four of the matches were poor at best but they insisted it would be a good fit. Also they stated they gave me extra time; no extra time would have been needed if they provided quality matches to begin with. Again I am extremely disappointed in their tactics and lack of quality customer service; therefore they owe me a refund for their lack of promised service
Regards,
*** ***

Ms*** purchased a membership that entitled her to seven months of matchmaking service. While we cannot guarantee success for any member, we can guarantee that we will always go above and beyond our obligations to help every client find success. Although Ms***'s membership
expired in December of 2014, we continued working for her through last week in an attempt to help her find success through our service. We have given her an additional months of service at no additional charge in an attempt to provide her with the best customer service possible. Every member of our service has undergone a nationwide criminal background check. We do not accept anyone as a member whose background shows that they have been convicted of any felony charge. Every member goes through a face-to-face screening in our office prior to becoming a member. We do everything in our power to ensure we provide our members with a safe way of meeting people.Ms***'s membership guaranteed her seven introductions. We have provided her with 10. I'm sorry to hear that she didn't find success in these opportunities. It is our hope that every member will find success through our service. However, we understand that no matter how hard we try, it is not possible that every member will find success. As we have gone well above and beyond our contractual obligations, and this membership expired in December of 2014, this account would not be eligible for a refund

I've attached a copy of the chargeback intituted by Mr*** as well as my acceptance of the chargeback on 12/16. I have no way to intervene with his bank to find out why they have not credited his account. His bank pulled the money from us on 12/and I accepted the chargeback on 12/16. There is nothing more I can do

We are sorry to hear that Ms*** has yet to find success through our service and we are here to work with her to resolve any concerns she may have.We are diligent in ensuring that our policies and procedures are in writing and covered with each new member when they join. We emphasize that
feedback is the most important aspect of our service and that we typically do not start looking for a new match until we receive feedback on the last one. Ms*** last match was approved on April 19th. She did not provide us with feedback until June 17th. As such, we just started the search her next match at that time. Matches typically come every 3-weeks after receiving feedback. This was covered with Ms*** when she joined as well. Ms*** matchmaker has a match in mind for her and will be reaching out to her shortly.We have decades of experience in this industry, and we take our client's experience seriously. While we cannot guarantee when or if a client will find success through our service, we work hard to provide a safe environment for our members to meet others. Our matchmakers put a lot of time and effort into each match. However, every client has the option to accept or decline any match presented to them. If Ms*** is not comfortable with any match presented to her, she has the option to decline the introduction.We encourage Ms*** to talk with her matchmaker about any concerns she may have. We are here to assist her in any way possible and will work diligently to help her find success though our service