Tom Kells Rentals

My name is Steve S[redacted] and my service director should have spent more time on his explanation of the matter. I'd like to set an appointment to go over this and if I can't find a cure for this situation I'll be more than happy to refund your money. I'd also like you know that I don't appreciate race and gender being brought into this when your service advisor was [redacted] and the other gentleman is married to a [redacted] and my daughter is married to a [redacted]. Be careful making comments til you know for sure the situation. Call my office and schedule an appointment to meet with me and come to conclusion on this matter.

[redacted] came in to the dealership to purchase an automobile, her credit was sent to the appropriate amount of banks to get the deal she desired. her vehicle has been serviced under warranty when she had any complaints. it has been 5 months since her purchase and this is the first issue I have been...

alerted to from her. Im not exactly sure what her other complaints are. she may feel free to contact me directly. kEVIN s[redacted]

I'm sorry didn't get the complaint. we've handled the cancellation of the warranty the problem seems to be the customer wants the check given to her and the bank agreement states it goes to them until the contract is paid out because it was included in fianced amount..I'm happy to give her the money...

if she can get the bank to agree...I did send the check to the bank an closed the warranty

GORDON CHEVROLET DIAGNOSED [redacted] VEHICLE
ON 10-10-15 SHE AUTHORIZED
165.00 DIAGNOSIS CHARGE AND DEALERSHIP GAVE [redacted] AN ESTIMATE OF 680.00 TO REPAIR
VEHICLE. CUSTOMER DECLINED REPAIRS AND NEGOTIATED WITH
SERVICE MANAGER TO PAY CHARGE OF 100.00 INSTEAD OF 165.00 DOLLARS....

SYREETA
CLAIMS BECAUSE SHE IS BLACK AND A WOMAN SHE
WAS TREATED UNFAIRLY BY GORDON CHEVROLET, SHE WAS
WAITED ON BY AN [redacted]
ASSOCIATE OF THIS DEALERSHIP, GORDON CHEVROLET
DOES NOT DISCRIMINATE AGAINST ANY OF OUR CUSTOMERS WE TREAT EACH CUSTOMER WITH RESPECT
AND COURTESY. GORDON CHEVROLET
DID NOTHING UNETHICAL OR UNPROFESSIONAL IN THIS
MATTER.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the issue is still pending at this time and will be for a couple of weeks I did meet with the dealer and this is a summary of our conversation "I just wanted to follow up on our meeting yesterday.  In regards to the red [redacted] Limited sold to ..........in April 2015: You will be contacting [redacted] Bank in regards to buying back the vehicle which is now in their possession for the balance due on the loan.  Then my grandfather will have no balance due on the loan from the bank and you will have possession of the vehicle. "  This response is perfectly acceptable to me as long as it is followed through.   I did not give a time frame nor did I submit a second complaint.   The bank informed me that they are working with the dealer but it will take a few weeks to be resolved so I will check back at that time.   
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me contingent upon hard inquiry removal from [redacted] report.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:As I STATED BEFORE, YES I CAME IN FOR AN OIL CHANGE AND TIRE ROTATION AND COME OUT WITH A  DAMAGE TO MY CAR....YES I WAS ASKS TO COME IN, BUT I CANCEL BECAUSE I ASKED IF A THIRD PARTY NON BIAS PARTY COULD LOOK AND FIX MY CAR AND THEY DID NOT AGREE TO IT...WHY SHOULD I BRING MY CAR BACK TO PEOPLE WHO DAMAGE MY CAR IN THE FIRST PLACE?  THEY ARE NOT GOING TO BE HONEST AS THEY WERE NOT HONEST IN GIVING ME A SIMPLE OIL CHANGE AND TIRE ROTATION...AT THIS POINT THEY ARE JUST TALKING OUT OF THEIR BUTTS AND MAKING SMALL TALK TO MAKE IT LIKE THEY ARE DOING ME A FAVOR....THEY DAMAGE MY CAR AND ARE NOT HONEST PEOPLE TO DO BUSINESS WITH...THEY WERE HOPING BY DAMAGING MY CAR I WOULD HAVE TO COME IN FOR COSTLY REPAIRS OR GET A NEW CAR....ACTUALLY SOMEONE FROM THIS DEALERSHIP HAS BEEN CALLING ME ABOUT GETTING A NEW CAR.....ISN'T THAT A COINCIDENT!THIS PLACE HAS A "C" RATING AND HAS A BAD REPUTATION AS I DO MORE INVESTIGATION.....
Regards,
[redacted]

I'd be more that happy to handle your problem if you could stop in and see me....I've only heard on side of the story which is my service dept.i;d appreciate to hear what you feel happened

[redacted]if you can come to the dealership I'll need some information from you to see what happen and to make sure this doesn't happen again with anyone else...Email me and let me know how soon you can get here and when so I can assist myself...

this complaint is the first time I have heard of this issue. the customer has not been physically back to the dealership and has not contacted our service dept. this vehicle is under FULL factory warranty and we would be happy to fix any issues the customer is having.

First I'd like to apologize for taking so long to get back to you but I didn't receive the first email that I can see...If I'm understanding this right you gave my company a check for the tax that was made out to commonwealth of pa. and the state cashed the check before you had time to put the...

money in your check book for your taxes..what id like to do is to sit down and discuss this and see what I can do to help, I'm not 100% clear on all of it, I'll call you to set this appointment to see if I can help...

From: [redacted]<[redacted]@[redacted].com>Date: Wed, Aug 5, 2015 at 3:14 PMSubject: To: [email protected] got another appointment with Gordon...

Chevrolet on tomorrow at 9.00am the [redacted] in park the back up cammer comes on all transmission shops say to check it will be 500.00 so I had to wait on appointment with the dealer