Tom Peacock Nissan

I would first like to apologize for the misunderstanding with the rental carWhen I spoke with Mr [redacted] on May 22nd he expressed to me that he needed a truck or suv to drive because his job required him to enter construction sites and that a small car would not work for himHaving never met Mr [redacted] in person I had no idea he is 6'4" and he never mentioned anything about his daughter to me so I reserved him a 4XCrew Cab Frontier which would plenty sufficent for entering construction sitesOur rental inventory changes on a daily bases due to vehicles coming in and out of our rental fleetWe now have a Nissan Armada available for Mr [redacted] and I will be calling him today to set up an appoitment Thank you,Mike CourseyService and Parts DirectorTom Peacock Nissan

Unfortunately the keys were misplaced during the sales process We were unable to secure financing for Mrs [redacted] and after not being able to locate her keys we provided temporary transportation until the following day when we could make her a new keyWe are covering the cost for all keys that were replaced along with alarm remotesWe will need an invoice so we know how much to reimburse for alarm remoteThis was an error on our end and we are taking full responsibility on replacing all keys

[redacted] Based on our conversation that we had through [redacted] you agreed to come and see meWe agreed due to the inconvenience we would reimburse you money and give you a one year complimentary maintenance for the inconvenienceThis is not something that occurs here at Tom Peacock Nissan Please feel free to call me at [redacted] or contact me through [redacted] like we have communicated in the pastOnce again I sincerely apologize for any inconvenience you occurred through this transaction.Respectfully [redacted] General Manager [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11791028, and have determined that this proposed action would not resolve my complaint wwhen I went to Nissan I talked to C.C [redacted] (Assistant Sales Manager), R.J (Ray [redacted] -owner Loyalty Manger), and Jon [redacted] (General Sales Manger) I understand Nissan is trying to cover their backsIf you was willing to help me the few times I went n took time out of work to go n get this fixRay told me that they couldn't do anything about it because the court house wouldn't let them the plates and sticker so that I had to go to the court house n do it myselfSince I made the report to the Revdex.com now your company wanna help meIf you was willing to help me the first time I wouldn't had to go this far to get yall to fix thisI took 3hours off from work to go get that done myself because your company couldn't do it for me [Provide details of why you are not satisfied with this resolution.] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will not accept your apologyAgain I want a full investigationI want video proof that I was driving a car from your lotYou have placed a lie on my name as a thiefIf you are refusing to do a full investigation I will be forced to take legal action toward your dealershipAs you are refusing to provide proof of what I have been accused ofAgain this is unacceptable Regards, Sindy [redacted]

I have replaced the keys and provided a one hundred dollar check to pay for the remote, and the reprogramming of the home alarmHowever, we are not responsible for her past due account, of which you have documentation forAgain, on behalf of Tom Peacock Nissan, I am sincerely apologetic for this mishap and feel I have done everything to rectify this concern Sincerely, Luis [redacted] General Manager Tom Peacock Nissan Cell: [redacted]

Dear Ms ***You are 100% correct and we will exhaust all efforts to fix your car and get Nissan involved if necessary.Please contact me asap and I will deliver a loaner to you and begin to diagnose your problem. Sincerely, Rich H***Service Director*** *** *** ***off

Our last response was our last response.There will be nor more responsesWe have offered our best solution to the problem.Maggie ***Controller

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.When I discovered my vehicle had a damaged (not used but damaged) wheel to put on, I called immediately my insurance adjuster and she confirmed that this should not have happened, and that Tom Peacock Nissan should not have even attempt to put this wheel on my car and should have called *** right away to request a new wheel to be sent*** also confirmed to them now to submit supplement to insurance and replace the wheel - the response provided does not even me tion thayBut not surprising to me as everything they do at Peacock Nissan is sloppy and not customer-orientedIn addition, their manager's response does not address my question of who and why drove my vehicle for over miles while it was in dealership's possession, and why it was dirty and dusty when returned to me.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Tom Peacock still don't get itYes you paid $to replace my keys, and your change the keys for my carI see the attachmentsWhere is the receipt for replacings the remote and reprogramming of my alarm in home all of which your staff lost ALL MY keys?...Ohhh...yes that's right that's the receipt you can't produce because you haven't paid for it as promised What dealership you know lose ALL your keys and make up excuses when it's time to pay?....I've been to other Houston dealerships and my story with them and were shocked that Tom Peacock is giving me so many problemsTom Peacock is finding everything to say in order not to refund me for replacing the remote and reprogramming my alarmProduce/Attach the receipt where you refind my money for my alarm?...Why would anyone buy a vehicle from a auto dealership that can't keep their promise?...I know wouldn't I have made sure that I've shared my experience all over HoustonJust stand by your word and stop lying to customers and consumers.Regards,Ms***

Thank you for contacting the Revdex.com.After reviewing your file and complaint, we know that you came to Tom Peacock willingly and attempted to purchase a car but could not meet the qualifications required by the bank. We have copies of your drivers license, utility bills, pay stubs etc
There is no way we could of pulled your credit unless you would have provided us the necessary information to do so, such as Social Security # which you supplied.We also know that yes you were driving one of our new vehicle regardless of color. Please accept out apologies for calling you past 9:00pm trying to locate our car.From our stand point, our vehicle showed back up mysteriously and we are grateful. This matter is closed. Luis *** General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Complaint-Purchase Date-10/07/2015Problem Occurred-10/08/2015Case# ***We have taken action and will suspend all calls to Mrs*** ***.Thanks,MrAl P***

Tell us why hereMr*** was an ex employee of Tom Peacock Nissan from what I recall he came upstairs to ask the title clerk about his license plates on the vehicles he had purchasedHe had purchased a Nissan Altima and a Nissan SentraNow if he accidently put the wrong plates or
sticker on either vehicle we have no control over thatHe worked in the Delivery Department where they were trained and in charge of helping customers with their license platesWe are not able to make any changes after the vehicle has been transferred over to the new owner. RespectfullyLuis ***

DEAR *** ***:TP NISSAN DOES NOT HAVE A REFERRAL PROGRAM BUT RATHER A REWARDS PROGRAM WHICH IS WHAT I BELIEVE IS WHAT YOUR REFERRING TO.I AM SO SORRY ABOUT ALL THE CONFUSIONIF YOU WILL PROVIDE US WITH THE NAMES OF THE TWO CUSTOMERS YOU REFERRED , WE CAN EXPEDITE YOUR
REQUEST.SINCERELY, LUIS ***

Investigation was done See original response. No one has placed anything on your name but you.You have not been damaged, defamed, nor do you have any legal recourse. This will be my last and final response to the Revdex.com. Respectfully, Luis [redacted]Gm

[redacted]Based on our conversation that we had through [redacted] you agreed to come and see me. We agreed due to the inconvenience we would reimburse you money and give you a one year complimentary maintenance for the inconvenience. This is not something that occurs here at Tom Peacock...

Nissan.  Please feel free to call me at [redacted] or contact me through [redacted] like we have communicated in the past. Once again I sincerely apologize for any inconvenience you occurred through this transaction.Respectfully[redacted]General Manager[redacted]

Unfortunately the keys were misplaced during the sales process.
We were unable to secure financing  for Mrs. [redacted] and after not being
able to locate her keys we  provided temporary transportation until the
following day when we could make her a new key. We are covering the cost...

for
all keys that were replaced along with alarm remotes. We will need an invoice
so we know how much to reimburse for alarm remote. This was an error on our end
and we are taking full responsibility on replacing all keys.

To whom this mat concern:[redacted] was brought to Tom Peacock Nissan on Tuesday February 10th with extensive suspension damage. [redacted] stated that the axles failed causing her to impact a curb and damage her vehicle. After inspection of the vehicle it was determined that the...

impact to the curb caused the failure of the axles. This was communicated to [redacted] and the the car remained at Tom Peacock Nissan until her insurance company ([redacted]) comfirmed the damage and wrote an estimate on Thursday March 5th. Tom Peacock Nissan then started to repair [redacted]'s [redacted] according to [redacted]'s estimate. A copy of the estimate is attached showing that [redacted] wanted to repair the car with used parts and only approved one tire to be replaced. After [redacted] voiced concern on the time of the repair, Tom Peacock Nissan researched the situation and reaalized that there was a molding on backorder needed to complete the repairs. Tom Peacock Nissan then responded by putting [redacted] in a rent car at no charge. When [redacted] came to pick up her [redacted] she expressed concern about the used wheel. Tom Peacock Nissan responded by letting [redacted] know that we repaired her vehicle with a used wheel according to [redacted]'s estimate. [redacted]Tom Peacock Nissan

I would first like to apologize for the misunderstanding with the rental car. When I spoke with Mr. [redacted] on May 22nd he expressed to me that he needed a truck or suv to drive because his job required him to enter construction sites and that a small car would not work for him. Having never met...

Mr [redacted] in person I had no idea he is 6'4" and he never mentioned anything about his daughter to me so I reserved him a 4X4 Crew Cab Frontier which would plenty sufficent for entering construction sites. Our rental inventory changes on a daily bases due to vehicles coming in and out of our rental fleet. We now have a Nissan Armada available for Mr [redacted] and I will be calling him today to set up an appoitment.  Thank you,Mike CourseyService and Parts DirectorTom Peacock Nissan