Tom Phillips Agency

We are in receipt of the complaint filed by Ms [redacted] and are happy to report that the matter has been resolved to her satisfactionOn 2/20/2018, Ms [redacted] reported a backup from the main sewer line into her homeContractor [redacted] (“ [redacted] ”) was onsite that same day and attempted to clear the blocked sewer lineAfter being unable to clear the sewer line, the contractor determined the line needed repairs [redacted] determined the tree near the sewer line would need to be removed in order to move forwardOn 3/6/2018, approval for a second opinion was authorizedOn 3/9/2018, [redacted] was on site and they also determined the line was blocked and impassableOn 3/14/2015, [redacted] provided an estimate to move forward with a repair without having to remove the treeThe estimate was approved on 3/15/In response to this complaint, a member of the Customer Advocacy Team (“CAT”) reached out to Ms [redacted] on 3/12/Ms [redacted] advised that her complaint had been resolved and she had no further concernsWe thank you for the opportunity to respondIf Ms [redacted] has any further questions, she can contact us directly at [redacted]

We are in receipt of the complaint filed by Mr [redacted] and regret to learn of his dissatisfactionAccording to our records, Mr [redacted] enrolled in Exterior Water Service Line and Sewer/Septic Line (“Coverage”) offered by Service Line Warranties of America (“SLWA”), a HomeServe company, on June 19, 2015.? Mr [redacted] subsequently cancelled the Sewer/Septic Line coverage on June 28, 2015.? On November 16, 2017, Mr [redacted] re-enrolled in Sewer/Septic Line coverage and states that he never received the service agreement documentation for this coverage or any additional billing information to send in his payments after making several requests to have this information sent to him.? ? In response to this complaint a member of HomeServe’s Customer Advocacy Team (“CAT”) called and spoke to Mr [redacted] on February 23, 2018.? The CAT agent listened to Mr [redacted] ’s concerns, confirmed that his Exterior Sewer/Septic Line coverage is in good standing and offered to have the service agreement documentation mailed to him via Fed Ex and email him the tracking information? ? The CAT agent also offered to email Mr [redacted] confirmation that both his Water Service Line coverage and his Sewer/Septic Line coverage are in good standing.? M [redacted] received the email, but not the hardcopy of the service agreement documents.? On May 24, 2018, the CAT member contacted Mr [redacted] , apologized for the situation and informed Mr [redacted] that the Sewer line coverage had become suspended due to non-payment.? Mr [redacted] confirmed that the payments were up to date.? The CAT member unsuspended the Sewer/Septic Line coverage and verified that the Water Service Line coverage was also behind in payments and on the verge of being suspended.? The CAT member discounted the remaining payments so that Mr [redacted] ’s coverage would not be at risk of suspension and sent another request to have the service agreements sent to Mr [redacted] via Fed Ex We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

We are in receipt of the complaint filed by Ms [redacted] , and regret to learn of her dissatisfaction According to our records, on 7/27/2017, Ms [redacted] contacted Service Line Warranties of America (“SLWA”) to report a sewer backup, and requested a service call under her External Sewer Line coverage (the “Contract”)SLWA deployed [redacted] (“**”) and they confirmed the line was clear and flowing on 8/1/ On 8/6/2017, Ms [redacted] contacted SLWA to advise she was experiencing another backup, and requested another service callAA was deployed to the property, and advised a backflow preventer would need to be installed to prevent the backup from occurring againMs [redacted] requested to have AA run a camera through the sewer line, however AA advised a camera was not needed, as they had performed a camera inspection on the previous service callAA stated Ms [redacted] had been advised a back flow preventer needed to be installed to prevent backups when it rainedA member of SLWA’s Contractor Services department spoke with Ms [redacted] and advised the repair would not be covered as a back flow preventer had not been installed In response to this complaint, a member of our Customer Advocacy Team (“CAT”) spoke with Ms [redacted] on 8/24/Ms [redacted] advised she had work completed on her own, and agreed to provide the invoices to our CAT agentAfter a full review of the invoices, our CAT agent contacted Ms [redacted] on 8/29/2017, and 8/30/2017, but was unsuccessfulSLWA is providing Ms [redacted] a reimbursement of $89.00, as it was not clearly communicated to Ms [redacted] that a back flow preventer was a necessary component of her sewer lineWithout a back flow preventer Ms [redacted] would continue to experience sewer backups any time there is a significant amount of rainfallAs Ms [redacted] did not have a back flow preventer at the time of the backup, installing one would be considered an upgrade to her line and would not be covered under the ContractThe second invoice provided by Ms [redacted] was for a camera inspectionAs Ms [redacted] had been advised that SLWA would not cover a second camera inspection, we will not be providing a reimbursement for this portionMs [redacted] should expect her reimbursement check of $within 10-business daysIf Ms [redacted] has any further questions, she may contact our CAT agent at [redacted] We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

We reviewed the complaint filed by Mr [redacted] and are happy to report that the matter has been resolved to Mr [redacted] ’s satisfaction On 11/13/17, Mr [redacted] reported a claim for his Sewer line to Service Line Warranties of America, a HomeServe Company The service job was deployed to [redacted] Contracting (“ [redacted] ”)On 12/20/17, Mr [redacted] called with concerns about his yard, and requested to see the video from the camera inspection [redacted] confirmed with our Contractor Management Team, that they misdiagnosed the utility line locations in the yard, causing a lot of digging in the customer’s yard that did not need to take place [redacted] provided in the same update that approximately yards of dirt was removed but they had not raked or seeded due to the weatherMr [redacted] was advised that [redacted] would come back in late spring or early summer to reseed and strawMr [redacted] stated they could not wait that long due to the amount of digging that was done and had to get restoration startedWe called [redacted] and discussed the camera footage and the restoration neededOn 12/22/17, we advised Mr [redacted] , his line is maintainable even with a crack in the pipe because the line is not broken or backing upMr [redacted] stated they were concerned there would be future repairs that will need to be done and his yard would be dug up againMr [redacted] requested for [redacted] to backfill and to remove the machinery & equipment from his property On 1/26/18, we followed up with Mr [redacted] and advised of [redacted] ’s scheduling availability for restorationMr [redacted] advised there was also some decorative bushes and landscape lighting that was damaged during the digging process On 3/29/18, Mr [redacted] stated that he would be contacting the Revdex.com because [redacted] never came back to fix the mess they caused while completing the prior repairsMr [redacted] paid out of pocket for his yard restoration and requested reimbursementWe advised Mr [redacted] that to qualify for a reimbursement work would have to be done by a licensed contractor, which his restoration was notMr [redacted] states he has spent many hours of his time for which he was not expecting reimbursement, but wants reimbursed for the seed, bushes, and the landscape fixtures he had to replace In response to this complaint, on 4/5/a member of HomeServe’s Customer Advocacy Team (“CAT”) called and spoke to Mr [redacted] regarding his complaintMr [redacted] stated that he had multiple issues with the contractor and believed the contractor did not restore his yard properlyMr [redacted] advised he had to put in fill dirt, seed, straw and replace bushes out of pocketOn 4/10/2018, the member from CAT as a courtesy offered Mr [redacted] $towards his costs spent on restoration to his yard As a token of appreciation for his patience, we also waived the remaining costs on Mr [redacted] ’s Exterior Sewer/ Septic Line coverage for this contract year Mr [redacted] accepted the $goodwill and the waiving of the remainder of his contract cost We thank Mr [redacted] for his continued patience and thank you for the opportunity to respondIf Mr [redacted] has any further questions feel free to contact us directly at [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Once the correct individuals were in possession of the claim; the resolution was handled rapidly and professionally Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below[redacted] came out on September 10th and cleared the line up to our trapPlumber stated to Mr [redacted] he could not traverse the trap.Mr [redacted] was with [redacted] plumbing on site on November 5th.? [redacted] 's plumber came to the conclusion that the waterproofing had cut into the sewer line.? ? On 11/we paid [redacted] plumbing $to come out and assess the situationThey informed me that the waterproofing had not cut into the sewer line, and that the clean out [redacted] was looking at was for the sewer line right before the trap, not the waterproofingInvoice attached.? On 11/we paid [redacted] plumbing $to snake the line through the trapThey hit clay past the trapInvoice and pictures attached.On November 14th, Mrs [redacted] called to state that removing my year old porch off of my year old house does not seem to be a good idea for the structural integrity of my home.? Mrs [redacted] also wanted to know why other contractors are able to repair our sewer line without removing our porch, but yet the plumbers contracted through SLWA require the removal of our porch in order to do the work.? At this point, Mrand Mrs [redacted] had not yet committed to to using our own contractor.? We just wanted to know why SLWA's contractors were not able complete the same level of work as contractors unaffiliated with the insurance policy.? ? On November 21st, Mr [redacted] called and stated that [redacted] plumbing would repair the line for $They would dig the line with shovels under our porchProposal is attached.? The response we received through the Revdex.com from HomeServe's Customer Advocacy Team stated "we are willing to allow Mrs [redacted] to use her own contractor, and reimburse her the $4,that it would cost us to fix the sewer line."? But we have never been presented with the option for us to use our own contractor for reimbursement of $4,195.? We were offered to option to use our own contractor for a reimbursement of $1,950.00, but never $4,195.00-as stated in communications through the Revdex.com.? Regards, [redacted] ***? [redacted]

We are in receipt of the complaint filed by Mrs [redacted] , and regret to learn of her dissatisfactionAccording to our records, on August 21, 2017, Mrs [redacted] called in to file a claim for reimbursement for her gas line repair that she paid for out of pocket forMrs [redacted] was advised that we would need a copy of her invoice from the repair she paid for in order for the reimbursement process to be started.On August 22, 2017, Mrs [redacted] called in to check on the status of her reimbursementMrs [redacted] was told that her invoice had not yet been receivedOn August 23, 2017, Service Line Warranties of America received a copy of the repair invoice from Mrs [redacted] On August 28, 2017, Mrs [redacted] called in to check on the status of her reimbursementMrs [redacted] was told that she would have to sign the release of liability (ROL) form and send it back to us All customers who request a reimbursement must fill out the (“ROL”) in order to start the reimbursement considerationThe ROL was received from Mrs [redacted] and reimbursement was sent via FedEx on September 13, In response to this complaint, a member of HomeServe’s Customer Advocacy Team (“CAT”) reached out to Service Line Warranties of America on 9/11/to follow up on the reimbursementThe CAT agent was told that the reimbursement was being processed and will be sent to the customer on 9/13/The CAT agent requested to have the reimbursement sent via FedEx standard overnight delivery On September 13, 2017, the CAT agent contacted Mrs [redacted] and provided her with the FedEx tracking number for her reimbursementIf Mrs [redacted] has any further questions regarding this matter, she may contact our CAT agent directly at [redacted] We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

We are in receipt of the complaint filed by Mr***, and regret to learn of his dissatisfactionAccording to our records HomeServe successfully processed the credit card payment on 1/12/for the service contract Mr***.? In response to the complaint, on 1/12/a member of HomeServe’s Customer Advocacy Team (“CAT”) reached out to Mr [redacted] and apologized for the delay in processing the credit card payment and advised the payment has been processedThe CAT agent also advised all outbound calls from HomeServe will be made from the US or our call center in Canada.? We trust this response brings this matter to conclusionThank you for the opportunity to respond

This is not a complaintI am following up a recent complaint that I added to Revdex.com a couple of months agoMy Id number is [redacted] I was not happy with the service we received but one day after filing this complaint I got a phone call from Chris H [redacted] who is a supervisor with service line warranties of AmericanHe gave me his word work would get done in a certain amount of time and he exceeded my expectationsI just want to let you guys know how great of a person and how much better Chris made the situationI really appreciate everything he did for me and my family and if I ever have any issues he will be the one I will call

November 10, Complaint ID: [redacted] Customer Information: [redacted] Dear Ms [redacted] Columbia Service Partners (CSP) regrets any frustration or inconvenience caused to Mr [redacted] regarding the condition of his lawn and flowerbed after the external gas line repair was performed at his residence On August 20, 2015, an external gas line warranty claim was filed by Mr [redacted] after inspection by his gas companyOnce the service was completed, our network contractor backfilled and replaced the sod over the access holes that were dugOur records indicate that Mr [redacted] contacted CSP on September 8, 2015, to advise us of the condition of the lawn after the contractor finished the job: dirt was left in the flowerbeds, there had been no attempt to level the area (sod), and plants were destroyedHe also provided photos of the yard and flowerbedCSP informed Mr [redacted] that the contractor would return the following week to level and seed the areasHe advised me during my conversation with him on November 4, 2015, that the follwork on his property the following week was not adequate or to his satisfaction Columbia Service Partners is committed to act with the highest level of integrity and ethics in our relationships with our clients, customers, employees, contractors and shareholdersMr [redacted] has been compensated with a $gift card as reimbursement towards the landscaping bill from his private contractor based on CSP’s terms and conditions to provide basic site restoration: filling in holes, mounding (to allow for settling), raking and seedingHe was forthright in his request for reimbursement of only the items associated with our contracted service as well as providing information pertaining to the claim and our network contractorI have provided Mr [redacted] with my contact information to contact me personally for any further questions or concerns Very truly yours, John K [redacted] Customer Care Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although their recount of the events is false I was contacted once by the advocacy group at a bad time and asked they call me back - which they never did nor did they ever leave a voicemail Regards, [redacted] ***

We are in receipt of the complaint filed by Mr [redacted] , and regret to learn of his dissatisfactionService Line Warranties of America has been acquired by HomeServe USA in June According to our records, Mr [redacted] contacted Service Line Warranties of America on November 11th, because he received a cancellation letterWe called reached out to Mr [redacted] that same day to go over the cancellation letter, but we were unable to reach him and we left a voicemail On November, 22nd, 2017, we were able to speak to Mr [redacted] about his complaint, and we went over the letter he received In response to this complaint, a member of HomeServe’s Customer Advocacy Team (“CAT”) contacted Mr [redacted] on November 27th, 2017, and spoke to him about his complaintMr [redacted] explained that he had a contractor coming out todayMr [redacted] asked if he was enrolled in the exterior water line and exterior sewer line coverageThe customer advocate advised Mr [redacted] that he was enrolled in both coverages and provide Mr [redacted] with the contact number in case he had an emergencyIf Mr [redacted] has further questions regarding this matter, he may contact our CAT agent directly at [redacted] We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

October 6, ? [redacted] Revdex.com Holiday Drive, Suite Pittsburgh, PA Phone: ###-###-#### | Fax: ###-###-#### [redacted] ? Claim ID: [redacted] Customer Information:? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? Dear Ms [redacted] ? Service Line Warranties of America (SLWA) regrets any inconvenience or frustration caused to Mr [redacted] regarding the service line warranties offered by our company ? Mr [redacted] enrolled in the combination External Water Line Warranty & External Sewer Line Warranty with SLWA on 5/31/During the phone enrollment conversation, an overview of the product was included, which included reference to the coverage being for the outside linesIn addition, approximately two weeks after enrollment, all customers receive a welcome package that contains an official copy of the product’s Terms and Conditions (which are also available online at www.slwaterms.com and www.slwofa.com)During the same enrollment call on 5/31/2016, Mr [redacted] also enrolled in our recurring credit card payment program and the first monthly charge of $was charged to his credit card on record on 7/8/ ? A few days beforehand ?" on 7/2/?" Mr [redacted] called in to file a claim against the External Sewer Line portion of his warrantyA network contractor was dispatched to investigate and determined that, unfortunately, the issue Mr [redacted] was experiencing was not covered under the Terms and Conditions (enclosed) of the warranty productWith regard to the External Sewer Line Warranty, the product covers “the primary sanitary sewer line from the point of entry at your home to the point of public or municipal sewer responsibility .” According to the report from the network contractor, the issue with Mr***’s line was limited to the laundry line and not the main sewer lineOur policy is to dispatch a network contractor and pay for the investigation, even if the contractor determines after arriving on site that the issue is not a covered itemSLWA did pay the network contractor for the investigative site visit but did not authorize the network contractor to perform work outside the coverage listed in the Terms and Conditions ? SLWA issues refunds to customers who have paid for a portion of their warranty coverage period that has not yet elapsedIn Mr***’s case, the $collected on 7/8/was for a previous periodHowever, SLWA strives to deliver an exceptional experience to all of our customersSLWA credited the $back to the card on record on 10/6/ ? SLWA is committed to act with the highest level of integrity and ethics in our relationships with our clients, customers, employees, contractors, and shareholdersAfter confirming that the refund was processed, a member of management contacted Mr [redacted] at the phone number associated with this complaint and explained the situationMr [redacted] was satisfied with our response ? Very truly yours, ? Renee R***AVP, Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me? I am not happy with the time it took to refund my money? That was the BIG ISSUE to begin with? It did not take them 4-weeks to charge my account? Why should it take that long to give me my money back? I've heard their excuse and to me it's a POOR ONE AT BEST? Stating that their accounting dept is "backed up" with "refund requests", tells me that I am not the only person that they are doing this to? Holding MY money and who knows how many other peoples money for 4-weeks, means that they are basically "stealing our money and using it for their use before they decide to return it to usYes, I did get a refund on August 6, when the charge to my credit card was on June 26, yes just about the FULL weeks of the 4-week period? Satisified, BUT NOT HAPPY!!!! Regards, [redacted]

November 14, ? Patricia [redacted] Revdex.com Holiday Drive, Suite Pittsburgh, PA Phone: ###-###-#### | Fax: ###-###-#### [redacted] ? Claim ID: [redacted] Customer Information:? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Daytime Phone: ###-###-#### ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? E-mail: [redacted] ? Dear Ms [redacted] ? Service Line Warranties of America (SLWA) regrets any inconvenience or frustration caused to the [redacted] when they contacted our company for assistance with their sewage backup and then, later, with a reimbursement request ? The [redacted] enrolled in an External Sewer Line Warranty with SLWA on 10/2/On 8/12/2016, the [redacted] reported an issue to our company and there is no dispute with the summary that the [redacted] provided regarding the events that occurred to ultimately resolve the backup they were experiencing ? Subsequent to the completion of the claim, there were some internal miscommunications which led to a delay in reimbursing the [redacted] for the expense they incurred when they hired their own contractorThe invoice in question was not received by the department which processes reimbursementsWhen the [redacted] called in multiple times, their inquiries were not handled appropriately primarily due to a lack of oversight for interdepartmental handoffs ? We have identified and resolved the gaps in interdepartmental communicationAt this time, the information for the reimbursement was received and processedThe reimbursement package has been processed and a check is in transit via FedEx with a scheduled delivery for Monday, 11/14/2016, prior to 8PM.? ? SLWA is committed to act with the highest level of integrity and ethics in our relationships with our clients, customers, employees, contractors, and shareholdersWe sincerely apologize for the confusion and inconvenience caused to the [redacted] during this incidentWe have taken steps to ensure these delays do not occur again for either the [redacted] or any of our other customers ? Very truly yours, ? Renee R [redacted] Service Line Warranties of America ? ?

We are in receipt of the complaint filed by Mr***, and regret to learn of his dissatisfactionService Line Warranties of America has been acquired by HomeServe USA in June According to our records, on August 30, 2017, Mr [redacted] called Service Line Warranties of America (“SLWA”) and advised that his main sewer line backed upSLWA deployed a plumbing contractor, [redacted] Plumbing (“***”) to assist Mr [redacted] with the plumbing emergencyLater that day, Mr [redacted] called back and advised that [redacted] hadn’t contacted him as yetSLWA contacted [redacted] and they advised that they were unable to take on additional work at that timeSLWA advised Mr [redacted] that his service call would be assigned to another contractor, who would contact him the next morningOn August 31, 2017, [redacted] (“***”) was deployed to assist with Mr***’s plumbing issueOn September 1, 2017, Mr [redacted] advised that [redacted] had yet to contact him to schedule an appointment SLWA contacted [redacted] and they clarified that they made several unsuccessful attempts to reach Mr*** [redacted] scheduled Mr***’s appointment for the next dayOn September 2, 2017, [redacted] advised us that the sewer was damaged and needed to be repaired [redacted] scheduled the work to commence on September 5, [redacted] completed the work, advising SLWA that the service call was closed on September 6, In response to this complaint, which was filed before the repair was performed and completed, a member of HomeServe’s Customer Advocacy Team (“CAT”) contacted Mr [redacted] on September 27, We confirmed with Mr [redacted] that he was satisfied with the plumbing work Mr [redacted] stated that he filed his complaint with the Revdex.com before the repair wasWe provided Mr [redacted] with a $gift for the inconvenience that was caused during the repair If Mr [redacted] has further questions regarding this matter, he may contact our CAT agent directly at [redacted] We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

Good morningCompany did not? do as they agreed.Bob R [redacted] is no longer returning callsThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

July 10, 2015Complaint ID: [redacted] Customer Information: Anita [redacted] ***Daytime Phone: ###-###-####E-mail: [redacted] Dear Ms***, Service Line Warranties of America sincerely apologizes for any frustration or inconvenience that was caused to Anita [redacted] regarding her phone call into our Customer Caredepartment on Friday, June 26, 2015, regarding her contract and reimbursement for her warranty costsMs [redacted] called into our Customer Care center on Friday, June 26, 2015, to inquire as to her external water and sewer line warrantiesShe wanted to know if a refundwas available as she has not utilized themMs [redacted] was advised that the warranty premiums were not refundable for non-use and that her warranties had lapsed due to non-payment of monthly invoicesOn the same day, Friday, June 26, 2015, a Revdex.com complaint was filed by Ms [redacted] Service Line Warranties of America is committed to act with the highest level of integrity and ethics in our relationships with our clients, customers, employees, contractors, and shareholdersIt is with this that I emailed Ms [redacted] at the email address provided on the Revdex.com letter on Wednesday, July 1, 2015, with copies of her [t1] signed and dated Business Reply Cards for both external sewer and water line warranties to be billed monthlyWe wanted to ensure that we have adequately validated her enrollment as well as alleviated her concerns regarding signatures and collecting fees under pretensesI called Ms [redacted] at the number provided on the Revdex.com letter on Monday, July 6, 2015, in hopes that I could discuss her concerns and confirm receipt of my emailI left a voicemail message with my contact informationHad Ms [redacted] filed a warranty claim for sewer or water during her period of coverage, the costs would have been covered by SLWAI welcome the opportunity to speak to Ms [redacted] directly by phone or email to discuss her concernsVery truly yours, John [redacted] Customer Care Manager