Tom Phillips Agency

We are in receipt of the complaint filed by Ms [redacted] , and regret to learn of her dissatisfactionUpon receipt of this complaint our Customer Advocate reached out to Ms [redacted] who advised the her Goodwill check had been returned by the bank which also led to a charge to her bank account Our Customer advocate advised we have a control in place to protect against unauthorized or fraudulent check transactions and we believe your check may have been inadvertently flagged and unpaid We will send you a new draft overnight, and reimburse all fees you may have incurred as a resultThe check has been sent to Ms [redacted] We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

September 16, ? [redacted] Revdex.com Holiday Drive, Suite Pittsburgh, PA Phone: ###-###-#### | Fax: ###-###-#### [redacted] ? Claim ID: [redacted] Customer Information:? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Daytime Phone: ###-###-#### ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? E-mail: [redacted] ? Dear Ms [redacted] ? Service Line Warranties of America (SLWA) regrets any inconvenience or frustration caused to Mr [redacted] when he cancelled his service line warranties with our company ? Mr [redacted] enrolled in an External Water Line Warranty with SLWA on 3/10/He later enrolled in an External Sewer Line warranty with SLWA on 7/21/On that date (7/21/2016), he reported an issue to our company and we sent a network contractor out to investigateThe contractor informed us that the issue was not a covered itemMr [redacted] decided to cancel his warranties with us ? Mr [redacted] should have received a refund of the full amount paid in on the External Sewer Line Warranty ?" $?" and he didThe $that was charged to his credit card was refunded back to that same card on 8/11/Unfortunately, issuing a refund for the remaining term of his External Water Line Warranty ?" which was paid up until 3/10/?" was missed ? We have initiated the refund process for the remaining balance on that warranty ?" $?" which reflects the unused term of the warranty agreement based on an annual payment of $No additional fees have been withheld from the refund amountA refund check for the $will be fedexed to Mr [redacted] ’s address of record by the end of the week ? We sincerely apologize for any confusion that we caused when we refunded only one warranty to Mr [redacted] after the cancellation and for any misinformation provided to him because of the mbetween the two warranties and their respective refunds ? SLWA is committed to act with the highest level of integrity and ethics in our relationships with our clients, customers, employees, contractors, and shareholdersAfter confirming that the refund was ready to be issued, I contacted Mr [redacted] directly at the phone number associated with this complaint and explained the situation and provided Mr [redacted] my direct contact information in case there are any future issues ? Very truly yours, ? Renee R [redacted] AVP, Customer Care ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are in receipt of the complaint filed by Ms [redacted] , and regret to learn of her dissatisfaction According to our records, on 3/28/2017, Ms [redacted] contacted Service Line Warranties of America (“SLWA”) enrolled in the Outside Water Service Line Program and Outside Sanitary Sewer Line Service Program (the “Contracts”)The Contracts were set up under the name [redacted] * [redacted] due to the fact that the original solicitation was mailed in his nameOn 4/17/2017, Ms [redacted] contacted SLWA to advise she had received the Contracts in Mr [redacted] ’s name, and requested this to be correctedAt that time our agent did update the Contracts to reflect the correct name, however our system will not update the mailed Contracts In response to this complaint, a member of the SLWA, now part of the HomeServe group of companies, Contractor Support Specialist department (“CSS”) cancelled the Contracts under Mr [redacted] ’s name, and re-enrolled in Ms [redacted] ’s nameA member of HomeServe’s Customer Advocacy Team (“CAT”) contacted Ms [redacted] on 5/3/2017, and 5/4/2017, without successOur CAT agent has verified the Contracts were mailed to Ms [redacted] on 5/4/If Ms [redacted] has any questions, or would like to provide an email address to receive the Contracts, she may contact our CAT agent at [redacted] We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

We are in receipt of the complaint filed by Ms [redacted] , and regret to learn of her dissatisfaction According to our records, on 7/27/2017, Ms [redacted] contacted Service Line Warranties of America (“SLWA”) to report a sewer backup, and requested a service call under her External Sewer Line coverage (the “Contract”) SLWA deployed [redacted] (“**”) and they confirmed the line was clear and flowing on 8/1/ On 8/6/2017, Ms [redacted] contacted SLWA to advise she was experiencing another backup, and requested another service callAA was deployed to the property, and advised a backflow preventer would need to be installed to prevent the backup from occurring again Ms [redacted] requested to have AA run a camera through the sewer line, however AA advised a camera was not needed, as they had performed a camera inspection on the previous service callAA stated Ms [redacted] had been advised a back flow preventer needed to be installed to prevent backups when it rainedA member of SLWA’s Contractor Services department spoke with Ms [redacted] and advised the repair would not be covered as a back flow preventer had not been installed In response to this complaint, a member of our Customer Advocacy Team (“CAT”) spoke with Ms [redacted] on 8/24/ Ms [redacted] advised she had work completed on her own, and agreed to provide the invoices to our CAT agentAfter a full review of the invoices, our CAT agent contacted Ms [redacted] on 8/29/2017, and 8/30/2017, but was unsuccessful SLWA is providing Ms [redacted] a reimbursement of $89.00, as it was not clearly communicated to Ms [redacted] that a back flow preventer was a necessary component of her sewer lineWithout a back flow preventer Ms [redacted] would continue to experience sewer backups any time there is a significant amount of rainfall As Ms [redacted] did not have a back flow preventer at the time of the backup, installing one would be considered an upgrade to her line and would not be covered under the ContractThe second invoice provided by Ms [redacted] was for a camera inspection As Ms [redacted] had been advised that SLWA would not cover a second camera inspection, we will not be providing a reimbursement for this portionMs [redacted] should expect her reimbursement check of $within 10-business days If Ms [redacted] has any further questions, she may contact our CAT agent at [redacted] We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

We are in receipt of the complaint filed by Mrs [redacted] , and regret to learn of her dissatisfactionAccording to our records, on August 21, 2017, Mrs [redacted] called in to file a claim for reimbursement for her gas line repair that she paid for out of pocket forMrs [redacted] was advised that we would need a copy of her invoice from the repair she paid for in order for the reimbursement process to be started.On August 22, 2017, Mrs [redacted] called in to check on the status of her reimbursementMrs [redacted] was told that her invoice had not yet been receivedOn August 23, 2017, Service Line Warranties of America received a copy of the repair invoice from Mrs [redacted] On August 28, 2017, Mrs [redacted] called in to check on the status of her reimbursementMrs [redacted] was told that she would have to sign the release of liability (ROL) form and send it back to us.? ? All customers who request a reimbursement must fill out the (“ROL”) in order to start the reimbursement considerationThe ROL was received from Mrs [redacted] and reimbursement was sent via FedEx on September 13, In response to this complaint, a member of HomeServe’s Customer Advocacy Team (“CAT”) reached out to Service Line Warranties of America on 9/11/to follow up on the reimbursementThe CAT agent was told that the reimbursement was being processed and will be sent to the customer on 9/13/The CAT agent requested to have the reimbursement sent via FedEx standard overnight delivery.? On September 13, 2017, the CAT agent contacted Mrs [redacted] and provided her with the FedEx tracking number for her reimbursementIf Mrs [redacted] has any further questions regarding this matter, she may contact our CAT agent directly at [redacted] We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

We are in receipt of the complaint filed by Mrs [redacted] , and regret to learn of her dissatisfactionService Line Warranties of America has been acquired by HomeServe USA in June 2016.According to our records, Mrs [redacted] contacted Service Line Warranties of America on August 22nd, 2017, and reported her kitchen since was backed upWe deployed [redacted] *** Plumbing (“ [redacted] ***”) to go out and resolved the plumbing issueOn August 24th, 2017, Mrs [redacted] contacted us because the contractor told her that she would have to pay $out of pocket to repair the pipe under her sink because it was not a straight pipeMrs [redacted] stated that he will lose his license if her touches the pipeWe called [redacted] to get confirmation about the repair, and they advised that the pipe is not up to code, and actually illegalOn November 2nd, 2017, we received the invoice for reimbursement from Mrs [redacted] In response to this complaint, On November 16th, 2017, a member of HomeServe’s Customer Advocacy Team (“CAT”) contacted Mrs [redacted] about her complaint, and advised Mrs [redacted] to email the invoice to CATMrs [redacted] sent the email the same day, and the customer advocate processed the reimbursement to be sent via FedEx Tracking [redacted] On November 21st, CAT received email from Mrs [redacted] thanking them for following through as they promisedWe trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

We are in receipt of the complaint filed by Mr [redacted] ***, and regret to learn of his dissatisfactionService Line Warranties of America has been acquired by HomeServe USA in June According to our records, Mr [redacted] contacted Service Line Warranties of America (SWLA) October 13th, 2017, to make a one-time payment of $7.75, and the payment went through twiceWe informed Mr [redacted] that since the payment went through twice he would have a credit on his account On October 17th, Mr [redacted] called SWLA about the double billing because he did not see it go through on his bank accountWe advised Mr [redacted] to call back in a couple of days and he will see the credit on his accountMr [redacted] also stated that he was having issues with his online password and every time he resets his password online he does not get it in his email In response to this complaint, a member of HomeServe’s Customer Advocacy Team (“CAT”) contacted Mr [redacted] about the billing issue, and informed him that there would not be a double payment for his coverageThe customer advocate advised Mr [redacted] that we are actually crediting the account so he want owe anything and providing him with a free month of serviceMr [redacted] then stated how can he go online and make a payment since his password will not reset, and stated that he was told that the password will not reset because SWLA is getting a new systemThe customer advocate advised Mr [redacted] of the acquisition of SWLA to HomeServe, and explained that he could call in and make his payment until acquisition process is completedThe customer advocate explained that Homeserve does have a website that he can go online and make an account, but it will not allow him to make a payment online.? If Mr [redacted] has further questions regarding this matter, he may contact our CAT agent directly at [redacted] We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

Complaint ID: [redacted] Customer Information: [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Dear Ms. ***, Columbia Service Partners (CSP) extends our sincerest apologies for any inconvenience that may have been caused to Mr. [redacted] ... [redacted] in reference to his attempt at obtaining billing information and making a payment for his warranty service. Mr. [redacted] calls on a monthly basis to the CSP contact center to make his payment by phone. Recently he was unsuccessful in accomplishing this as he was on hold in our phone queue for an extended period of time. Mr. [redacted] also commented that he was not offered the callback feature while on hold as he had been in the past. On Wednesday, May 6, 2015, I spoke to Mr. [redacted] concerning his recent experience. It was explained to him that we are diligently working towards the appropriate updates for our phone systems, coverage, and staffing to help address our higher than normal call volumes that we have been experiencing. In addition, CSP are currently reviewing our phone system callback feature, which is currently not performing to our standards. We hope to have this feature available to our callers soon. Columbia Service Partners is committed to act with the highest level of integrity and ethics in our relationships with our clients, customers, employees, contractors, and shareholders. With this, we contacted Mr. [redacted] on Tuesday, May 5, 2015, to add his monthly warranty payment to his [redacted] Gas bill as well as take his current payment. This will be a much more convenient method of payment for him and will consolidate two payments into one. I have also reviewed Mr. [redacted] ’s external sewer line warranty as he mentioned in his BBB complaint that there may be sewer line issues. He advised that currently his sewer lines are open and flowing; however, they are draining slowly. With this I have reinforced our claims process and I have provided him with my contact information to contact me in the future with any questions, concerns, or assistance that he may require. Very truly yours, [redacted] Customer Care Manager

We are in receipt of the complaint filed by Ms [redacted] and are happy to report that the matter has been resolved to her satisfaction On 2/20/2018, Ms [redacted] reported a backup from the main sewer line into her homeContractor [redacted] (“ [redacted] ”) was onsite that same day and attempted to clear the blocked sewer lineAfter being unable to clear the sewer line, the contractor determined the line needed repairs.? [redacted] determined the tree near the sewer line would need to be removed in order to move forwardOn 3/6/2018, approval for a second opinion was authorizedOn 3/9/2018, [redacted] was on site and they also determined the line was blocked and impassableOn 3/14/2015, [redacted] provided an estimate to move forward with a repair without having to remove the treeThe estimate was approved on 3/15/In response to this complaint, a member of the Customer Advocacy Team (“CAT”) reached out to Ms [redacted] on 3/12/Ms [redacted] advised that her complaint had been resolved and she had no further concerns We thank you for the opportunity to respondIf Ms [redacted] has any further questions, she can contact us directly at [redacted]

December 21, Service Line Warranties of America regrets any inconvenience or frustration caused to Mr [redacted] regarding the external sewer line warranty claim filed on Sunday December 13, On Sunday December 13, Mr [redacted] contacted SLWA to file an external sewer line warranty claimHe opted for the callback option as our agent was handling a call at the time and was unable to answerMr [redacted] called back approximately minutes later, our agent answered the callIt was communicated to our agent that the basement of the home was flooded and that he was unable to use the toilets or the sinkMr [redacted] was advised that the contractor will be made aware of this and that they will be in touch shortlyMr [redacted] called back approximately one hour later to inform our agent that he has not been contacted by our network contractorHe was informed that we will call the contractor again to contact Mr [redacted] to schedule a service callAfter approximately one hour Mr [redacted] called to advise that the contractor has not called and was told that he would be contacted to set up a service call within hours On Monday December 14, our network contractor called Mr [redacted] to schedule the service call at his convenienceOn Tuesday December 15, the contractor arrived at the residence to clear roots from Mr [redacted] ’s sewer line which successfully opened the line to a flowing status as per the terms and conditions of the external sewer line warranty agreement Service Line Warranties of America’s mission is to act with the highest level of integrity and ethics in our relationships with our clients, customers, employees, contractors, and shareholdersWe are working diligently to ensure that all processes are being properly utilized to create a positive customer experience and to avoid potential communication issues for our valued customersI have spoken to Mr [redacted] on Monday December 21, He has informed me that all work performed by our network contractor has been completed to his satisfactionOn behalf of Service Line Warranties of America I have extended our sincerest apologies Very truly yours, John K [redacted] Customer Care Manager

We are in receipt of the complaint filed by Mr***, and regret to learn of his dissatisfactionService Line Warranties of America has been acquired by HomeServe USA in June According to our records, on August 30, 2017, Mr [redacted] called Service Line Warranties of America (“SLWA”) and advised that his main sewer line backed upSLWA deployed a plumbing contractor, [redacted] Plumbing (“***”) to assist Mr [redacted] with the plumbing emergencyLater that day, Mr [redacted] called back and advised that [redacted] hadn’t contacted him as yetSLWA contacted [redacted] and they advised that they were unable to take on additional work at that timeSLWA advised Mr [redacted] that his service call would be assigned to another contractor, who would contact him the next morningOn August 31, 2017, [redacted] (“***”) was deployed to assist with Mr***’s plumbing issue On September 1, 2017, Mr [redacted] advised that [redacted] had yet to contact him to schedule an appointment.? SLWA contacted [redacted] and they clarified that they made several unsuccessful attempts to reach Mr [redacted] scheduled Mr***’s appointment for the next dayOn September 2, 2017, [redacted] advised us that the sewer was damaged and needed to be repaired [redacted] scheduled the work to commence on September 5, [redacted] completed the work, advising SLWA that the service call was closed on September 6, In response to this complaint, which was filed before the repair was performed and completed, a member of HomeServe’s Customer Advocacy Team (“CAT”) contacted Mr [redacted] on September 27, We confirmed with Mr [redacted] that he was satisfied with the plumbing work.? Mr [redacted] stated that he filed his complaint with the Revdex.com before the repair wasWe provided Mr [redacted] with a $gift for the inconvenience that was caused during the repair.? If Mr [redacted] has further questions regarding this matter, he may contact our CAT agent directly at [redacted] We trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

January 30, 2017Service Line Warranties of America regrets any concern caused to Ms [redacted] in regards to her External Sewer Line Warranty enrollment.Based on our records, a Service Line Warranty of America account was established in our billing system for Ms [redacted] on October 11, 2016, upon receipt of a signed billing response cardAs per Ms [redacted] 's request, the account has been cancelled and updated to do not solicit (email, phone, and direct mail)Service Line Warranties of America will automatically cancel an account after billing cycles of non-paymentThis is an internal process at Service Line Warranties of America; no charges to Ms [redacted] have or will be provided to any credit reporting agencies.Service Line Warranties of America is committed to act with the highest level of integrity and ethics in our relationships with our clients, customers, employees, contractors, and shareholdersWe apologize for any miscommunications or misunderstandings to Ms [redacted] .Very truly yours,John K***Customer Care Manager

September 8, Claim ID: [redacted] Customer Information: [redacted] [redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Ms [redacted] Service Line Warranties of America (SLWA) regrets any inconvenience or frustration caused to Mr [redacted] when he filed an External Sewer Line Warranty claim On March 4, 2016, a network contractor was dispatched to the [redacted] residence for a clogged sewer lineWhen the initial contractor could not open the line, a secondary work order was opened for a new plumberThe second contractor advised that the sewer line was broken at the tap and that he would contact the city to gather more informationOn June 8, 2016, our records indicate that the [redacted] s advised SLWA that the second contractor assigned was delaying the job On June 20, 2016, Mrs [redacted] contacted SLWA for an update on the status of the claimWe informed her that she would get a callThe same day Mrs [redacted] was contacted, a new network contractor was dispatchedOn June 24, 2016, a camera was run through the sewer line to capture footage which in turn was sent to SLWA on June 29, Based on the results, a cleanout needed to be installed in order to jet the line for a better view of the pipeThe cleanout installation cost was covered by SLWA On July 15, 2016, Mrs [redacted] called to discuss the claimA break was located on the city side of the lineOur network contractor was waiting for approval from SLWA to do the repairOn August 1, 2016, Mrs [redacted] called to get an update on the service; however, the contractor was on vacation at this time On August 16, 2016, SLWA was contacted for an update and also informed that the sewer line was backing up againThe [redacted] s stated it was an ongoing issue and that they were unsure of the status of the permits and the work to be done under the street SLWA is committed to act with the highest level of integrity and ethics in our relationships with our clients, customers, employees, contractors, and shareholdersTaking into consideration the multiple claims and the requirements of city permits and service, the experience for the [redacted] s was obviously less than satisfactoryAfter review of the claims and the Revdex.com letter, our Contractor Services Department identified a breakdown in oversight relating to jobs that are placed in a paused status, such as waiting for permits or input from the cityThe issue has been surfaced and checks have been put in place to prevent this issue from occurring again Specific to the [redacted] s’ claim, our Contractor Services Department contacted Mrs [redacted] to ensure that the work would be completed to their satisfactionThe work was scheduled for August 31, 2016, which was executed very smoothlyThe street was cut and excavated and it was found that the external sewer line running under the road all the way to the city main had collapsedThe repair was made and inspected and I contacted the [redacted] s again to ensure their satisfaction with the progressThe property has since been completely cleaned up and seededThe scheduling of the sidewalk repair will occur this weekDuring this time, our Contractor Services Department was in constant contact with the [redacted] sThey have advised that they are now satisfied customersWe here at SLWA are most pleased with the customer’s satisfaction but regret that it took so long to complete the customer’s repair Very truly yours, John K [redacted] Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 15, 2015Complaint ID: *** Dear Ms*** Service Line Warranties of America sincerely apologies for any inconvenience or frustration that may have been caused to Mr***
*** as a result of his external sewer line warranty service with our company On Wednesday July 1, SLWA received a call from an individual that advised us that he is calling in a translator capacity on behalf of Mr***We were informed that Mr*** had a septic system for his sewer at his residence which would render him ineligible for the external sewer line warrantyThe caller also explained that there were two payments made by Mr*** in which a refund for the payments was requested Mr*** enrolled via a signed Business Reply Card (BRC) dated June 9, 2014, which he returned to SLWA for enrollment into the Sewer Line Warranty ProgramThe Terms & Conditions received by Mr*** for the Sewer Line Warranty program identifies that it covers service, repair, and replacement of external sanitary sewer lines connected to a public sewer utility when they fail due to wear and tearSLWA does not provide warranty coverage for septic systems, nor is SLWA capable of blocking, restricting, or terminating service for any septic system for any reasonFurthermore, when we discover that a customer has a septic system and is therefore ineligible for the Sewer Line Warranty, our practice is to contact the customer, explain the situation, cancel the warranty, and return any payment the customer made into the warranty program. SLWA records all calls made to and received from customersWe have only one recorded call from Mr***, which was on July 1, 2015, with the translatorThe only other contact we have from Mr*** is his enrollment by mail via signed BRC and two annual payments, one received electronically on July 21,2014, and the other received by check on May 29, 2015.Service Line Warranties of America is committed to act with the highest level of integrity and ethics in our relationships with our clients, customers, employees, contractors, and shareholdersIt is with this that a refund of $dollars, the collective cost of both payments, has been approved to be refunded to Mr***Once the refund has been completed the account will be deactivatedI have forwarded a message with this information to the E-mail address provided, *** with an attachment of Mr***’s signed/dated enrollment form as well as a request for the email recipient to provide me with a contact name so that I can verbally confirm the information has been received by calling the Daytime Phone provided, ###-###-#### Very truly yours, John ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, although their recount of the events is false I was contacted once by the advocacy group at a bad time and asked they call me back - which they never did nor did they ever leave a voicemail.
Regards,
*** ***

We are in receipt of the complaint filed by Mrs*** and regret to learn of her dissatisfaction. According to our records Mrs*** enrolled in Exterior Water Service Line coverage (”Coverage”) by Service Line Warranties of America (“SLWA”), a HomeServe company, on April 13, 2018. Mrs
*** chose to be billed monthly for the Coverage but an error in HomeServe’s billing system caused a delay in the posting of payments and generated inaccurate late notices. On June 21, 2018, Mrs*** requested to cancel the coverage. This request was carried out immediately. On July 6, 2018, Mrs*** called HomeServe to express that she was unhappy that she had received another mailer from HomeServe and dissatisfied with our billing system. Mrs*** hung up before the HomeServe agent could read the script pertaining to adding her address to our internal do-not-mail list. On July 7, 2018, Mrs*** filed the complaint with the Revdex.com in which she states that she had re-enrolled in Sewer Line coverage, but the postal enrollment we received, signed by Mrs*** was for the Exterior Water Service Line, not the sewer line coverage. In response to this complaint, a member of HomeServe’s Customer Advocacy Team (“CAT”) contacted Mrs*** on July 12, 2018. The CAT member identified himself but Mrs*** stated that she did not take sales calls and requested not to be called again. The CAT member attempted to advise Mrs*** that he was calling about her complaint and that it was not a sales call, but Mrs*** hung up while the CAT member was still speaking. Because Mrs***’s complaint requested no mail contact and because she requested not to be called, the CAT member added her name and address to HomeServe’s internal Do Not Mail and Do Not Call lists. We ask that Mrs*** please allow up to days for her Do Not Call and 4-weeks for her Do Not Mail request to be implemented. In the meantime, she may continue to receive calls and solicitations while our system updates her fileWe thank Mrs*** for her patienceWe trust this response satisfactorily resolves the matter, and thank you for the opportunity to respond

October 5,
*** ***
Revdex.com
Serving Western Pennsylvania
*** *** *** *** ***
*** ** ***
*** *** *** * *** *** ***
***
Complaint ID: ***
Customer Information: *** **
***
** * *** ***
*** ***, ** ***
Daytime Phone: ***
E-mail: ***
Dear *** ***,
Service Line Warranties of America regrets any frustration or concern caused to *** *** *** regarding our correspondence offering our external service line warranties
Utility Service Partners Private Label, Inc., d/b/a Service Line Warranties of America (SLWA), has entered into a Marketing License Agreement (Agreement) with the Borough of *** ***, Pennsylvania. The Agreement specifically authorizes the use of the Borough’s name and logo by SLWAPrior to being mailed to Borough residents, the marketing letter was reviewed and approved by the Borough, in accordance with the terms of the AgreementA mailing list for our warranty services was then provided to SLWA by a marketing contact management company that was contingent upon the approval of the Marketing License Agreement
We have set *** *** information in our system to DO NOT SOLICIT (phone, email, and direct mail), which will discontinue any further offers, correspondence, and communications from Service Line Warranties of America
Very truly yours,
John K***
Customer Care Manager