Tommie Copper

Unsubscribe bottom in their zillion emails does not work and they know it! When you click it you just land in their web site. I called them to report it, ansld a tired customer rep admitted "yes they know unsubscribe does not work" promised to stop sending their emails, but they still send me multiple emails daily! Stop your spamming abuse! Fix your unsubscribe link. I never even subscribed!

[redacted] 's case was resolved after speaking with the head of customer serviceThere was some confusion with price matching for a replacement knee sleeve, all of which was promptly resolved and the customer refundedHe politely thanked us for listening to his complaint and for having arrived at an equitable resolutionQuality assurance steps will be taken to ensure no customer is ever treated or spoken to in a rude manner

[redacted] This message is in response to complaint ID [redacted] We apologize for any inconvenience Tommie Copper may have caused youDuring the time your order was received and processed, Tommie Copper was undergoing a /> fulfillment center changeDuring this change your order appeared to have been in all the appropriate processing stages to ship, however, under a more intensive investigation it was discovered that your order was not shipped but held by our order management system On 92014, a full shipping refund of $was issued This refund can take between 2-business days to reflect on your statement All issues effecting Tommie Copper and its fulfillment processes have been resolved and we kindly ask you to consider Tommie Copper in the futureOur records also indicate that your order shipped and was delivered on with FedEx tracking number [redacted] If you would like a full refund, we would be happy to issue a prepaid postage label for you to send back your itemsOnce all of your items are received, we can process your request for a full refundPlease be aware that your user experience was a unique one and Tommie Copper has taken many measures to ensure that similar situations do not occur in the future Again, our deepest apologies Sincerely, Tommie Copper

BUYER BEWARE! Do NOT buy from this company! They will take your money and you will never receive your products. Also, customer support is rude and they won't issue any refunds.

Please buy from other sources. This is a SCAM! Somehow, they continue to stay in business. Please buy elsewhere.

Hello [redacted] , Tommie Copper offers a day money back guarantee in which customers may return their products for a refund, exclusion to underwear appliesThe products you purchased are not considered underwear and can be returned for a refundPlease reference the following link for return instructions, [redacted] In the future Please contact our Customer Service team before filing an unwarranted complaint Thank you, [redacted]

This is in response to complaint: [redacted] Once an order has been submitted Tommie Copper is unable to change or cancel the orderA manual cancelation of an order would result in significant delays throughout the company’s processesThe order in question was returned to Tommie Copper on March **, On March **, a refund was issued for the price paid for the product, $On 4.*a shipping and handling refund of $was issuedCurrently the order has been returned, received and refunded in fullThe refund was issued promptly once the returned items were in Tommie Copper’s possession, the frustration lies with the transit time on behalf of the carrier, USPSThank you, Tommie C***

The ankle sleeves from the original order were both replaced and refundedFurther information on the refund will need to be discussed with our customer relations team, as the information is sensitive and privatePlease contact us at ###-###-#### and have your order number on hand

[redacted] 's case was resolved after speaking with the head of customer serviceThere was some confusion with price matching for a replacement knee sleeve, all of which was promptly resolved and the customer refunded He politely thanked us for listening to his complaint and for having arrived at an equitable resolutionQuality assurance steps will be taken to ensure no customer is ever treated or spoken to in a rude manner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] and The Revdex.com,This message is in response to Revdex.com complaint ID: [redacted] .Upon further investigation and review of your interactionswith Tommie Copper we have determined that the claims made in the statement of [redacted] ***’s complaint are falseTommie Copper has record that [redacted] ***contacted the customer service team once and the Tommie Copper retail storeonceIf [redacted] used a different telephone number than which was supplied inthis complaint to contact Customer Service please provide it for furtherinvestigationUpon review of the telephone call with the Customer Serviceteam on [redacted] attempted to contact the corporateoffice but received the retail storeThe employee who answered [redacted] ***’stelephone call does not have the ability to locate [redacted] ***’s order and isinstructed to take down ecommerce customers’ information and give it to CustomerService for resolutionThe retail store employee was unable to help or supply [redacted] with a refund status and never indicated “you should see a refundwithin the next – hours.”.At this point [redacted] has been charged once for one order, norefund will be issued in advance [redacted] ***, we apologize you experienced difficulty placing anorder with Tommie Copper and for any inconvenience or confusion Tommie Coppermay have caused youWith a day return policy we encourage you to try yourTommie Copper products before you return themIf you choose to return youritems you must open the order and indicate you would like a refund for yourreturn shipment, failure to do so will result in a substantial delay in theprocess of your return [redacted] and inaccurate complaints can put employees’ employmentat riskWe ask you to be aware of this in the futureThe Better BusinessBureau, we ask that you remove this complaint as it is inaccurate andunmerited Sincerely, Tommie Copper

[redacted] , This message is in response to complaint ID [redacted] We sincerely apologize for the confusion and inconvenience Tommie Copper may have caused youAt the time of your inquiry the information provided indicated your order was pending shipment at which point the order was unable to be cancelledAs the order progressed through the processing stages it became evident that the order was out of stock and the order was assigned tracking informationOn a refund memo was authorized and a credit of $was issued back to your original form of purchase, please allow up to business days for the refund to appear in your accountPlease confirm the credit has been received At the time your Tommie Copper order ( [redacted] ) was placed Tommie Copper was in a transitional stage between fulfillment centers, the problem which effected your order has since been resolved and will not reoccur.Again Tommie Copper sincerely apologizes for any inconvenience Thank you, Tommie Copper Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] , Customers are Tommie Copper’s top priorityWe apologize for any distrust we may have instilled but we are using this experience to help make adjustments to procedures to allow Tommie Copper to better our users’ experienceThank you for bringing this to our attentionYour last message indicated your issues had been resolvedWe kindly ask that you close this dispute Sincerely, Tommie Copper

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The damaged Extra Large Full Finger Compression gloves are out of stock and have been discontinuedTommie Copper will replace these damaged gloves with the Large Full Finger Compression Gloves or the Extra Large Fingerless Compression GlovesOn a voice mail was left on the answering machine asking to call Tommie Copper back in an effort to resolve the issueOn 214, an email (attached) was sent indicating we would replace his damaged product with the previously mentioned alternativesTommie Copper is currently waiting for a response, as soon as a response is given the replacement order will be shippedIf [redacted] has any questions he may contact the director of customer service, [redacted] at ###-###-####

RevDex.com:At this time, my complaint, ID [redacted] regarding Tommie Copper has been resolved. (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

I have been attempting to track a purchase from a GMA Deals and Steals. The tracking number tells me it is invalid. I have attempted many times to reach customer service and it disconnects. I'm starting to believe this whole thing was a scam.

I recently used the knee compression sleeve size large while on my boat as there are stairs which I use all day long and have a lot of knee pain at the end of the dayI am attaching pictures of welts which arose on my leg after using all day and taking off in the eveningAlso while riding bikeThought your customers should be aware of this issueI am not sensitive to elastic but maybe it is the plastic over the elastic

Revdex.com:At this time, I have not been contacted by Tommie Copper regarding complaint ID ***.Sincerely,
*** *** ***

Revdex.com:
That is all that I was asking for; acknowledge their mistake, not act as if nothing happened
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***