Tommie Copper

*** ***, We apologize for the delay in the process of your exchange requestOn 1/**/at 5:40pm EST your exchange order was created and sent to our fulfillment center to be processedYour order is scheduled to be shipped Monday 1/**/at 2pm EST via ***For
your inconvenience the shipment has been upgraded to the *** two day delivery serviceTo track your order please reference the tracking number,“***”Note tracking information will update within a business day of shipment.We thank you for your patience and hope you enjoy your Tommie Copper productsSincerely,*** ***

Tommie Copper states on its website that orders cannot be canceled or edited after payment has been submittedAs a courtesy, a prepaid return label has been sent to this customer so that he may return the items to us at no expense to himselfAfter the items arrive at our warehouse, he will be
refunded in full for the products purchased

*** ***,
We understand your frustration but please understand that specific procedures are put in place to protect *** ***At this time we do not use the order processing system, credit card processor or fulfillment center that were used at the time of your order, because
of this *** *** has little information regarding your orderIf you can provide proof in the form of a tracking number that your order was returned to our fulfillment center, we will issue a refund (less shipping) for your orderIf you are unable to provide this information *** *** will make a one time exception and offer you a store credit of $(order total less shipping)This credit will stand for days from the day offered, no exceptions will be madeIf you would like to use this credit please contact ***
Thank you,
*** *** *** *** *** ***

This is in response to complaint: *** ***, We apologize you were not satisfied with the response you received when talking with our Customer Service teamAs previously stated Tommie Copper offers a day money back guarantee and since your order was placed 6/*/2015, Tommie Copper will
not issue a refund for the order in questionThe quality and lifespan of the garments are a direct result of how they are cared for and the frequency of useAs an alternative, Tommie Copper will offer to replace the damaged knee sleevesPlease note that this is a onetime offer and other orders with Tommie Copper will not be replaced outside the guaranteed time frame, despite future complaints to the Revdex.comTo authorize a replacement order of your XL Knee Sleeve please call ###-###-#### (press option 2) during our office hours, reference your order “TC-***” and ask the representative to check the notes where instructions to reship this order have been leftPlease note that Tommie Copper complies with all applicable textile labeling laws and regulationsThank you, Tommie Copper

Placed an order - received a confirmation email with a Fed Ex tracking number. 3 days later the tracking number still says Label created (no progress on shipment)
Called customer service no one could tell me what was going on. Come to find out they have an outside call center handling calls for the company. Asked to speak to a Supervisor they didn't have one. Asked for the corporate phone number they didn't have it. Im left wondering if I will ever get my order. Spent $80 on their website. No way to speak to anyone regarding my order. Unbelievable ! I high suggest anyone considering ordering something from this fly by night company to think twice.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I find the response from Tommie Copper amazing especially when I contacted the corporate office/store.The employee who answered did let me know that no one was available to talk to me and that she would have my contact information passed on to a manager to call me back.As of this date no one has called me I have called and have only called from ###-###-####.Next if these calls are recorded then certainly the call where an employee who stated that the lifting of the duplicate authorization that would take up to days is in filethat call took place 12/*/2014Again if calls are recorded the call on 12/* where I was informed that the second authorization would be lifted and the funds should appear in my account by *** (today) Now here is a screen print as of today showing the duplicate pending hold by Tommie Copper and the payment processed that allowed shipping of their product
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** *** %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not accept their reasoning for not receiving my because I was given informationIf I had never contacted them again on Monday, nor the Revdex.com, I would still be waiting on items that were never comingYes, they have refunded me for my orderThey need to treat their customers betterMy issues are resolved now
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tommie C*** was able to connect with this consumer on Wednesday, December *** We came to an equitable resolution for both for the consumer and the firmShe was grateful for the opportunity to speak with a representative and thanked us for our time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Tommie Copper never posted the returned promised through the Revdex.com. Please open up this complaint and follow up.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

There is no evidence of a return for the ankle sleeves in our order management system or at our warehouseHowever, we have gone ahead and processed a refund in the amount of $49, which was the cost of the original two ankle sleeves We have also sent the consumer a complimentary pair of ankle
sleeves to replace the defective items originally received

After speaking with a customer service representative, the consumer was immediately refunded for items left off the orderThe refund was processed on December ***,

This is in response to complaint: [redacted] Once an order has been submitted Tommie Copper is unable to change or cancel the order. A manual cancelation of an order would result in significant delays throughout the company’s processes. The order in question was returned to Tommie Copper on March **,...

2016. On March **, 2016 a refund was issued for the price paid for the product, $27.85. On 4.*.16 a shipping and handling refund of $4.95 was issued. Currently the order has been returned, received and refunded in full. The refund was issued promptly once the returned items were in Tommie Copper’s possession, the frustration lies with the transit time on behalf of the carrier, USPS. Thank you, Tommie C[redacted]

[redacted]'s case was resolved after speaking with the head of customer service. There was some confusion with price matching for a replacement knee sleeve, all of which was promptly resolved and the customer refunded. He politely thanked us for listening to his complaint and for having arrived...

at an equitable resolution. Quality assurance steps will be taken to ensure no customer is ever treated or spoken to in a rude manner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted],
Please send the copy of your receipt to [redacted]. We will be able to take further action after the email is sent. 
Thank you,
[redacted]

[redacted] 10/**/14
 
This message is in response to complaint ID [redacted]. We
apologize for any inconvenience Tommie Copper may have caused you. During the
time your order was received and processed, Tommie Copper was undergoing a
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fulfillment center change. During this change your order appeared to have been in
all the appropriate processing stages to ship, however, under a more intensive
investigation it was discovered that your order was not shipped but held by
our order management system.
On 9/**/2014, a full shipping refund of $24.50 was issued.
This refund can take between 2-5 business days to reflect on your statement.
All issues effecting Tommie Copper and its fulfillment processes have been resolved
and we kindly ask you to consider Tommie Copper in the future. Our records also
indicate that your order shipped 10/**/2014 and was delivered on 10/**/2014
with FedEx tracking number [redacted].
If you would like a full refund, we would be happy to issue
a prepaid postage label for you to send back your items. Once all of your items
are received, we can process your request for a full refund. Please be aware that your user
experience was a unique one and Tommie Copper has taken many measures to ensure
that similar situations do not occur in the future. 
Again, our deepest apologies.
Sincerely,
Tommie Copper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted], Tommie Copper offers a 60 day money back guarantee in which customers may return their products for a refund, exclusion to underwear applies. The products you purchased are not considered underwear and can be returned for a refund. Please reference the following link for return...

instructions, [redacted]. In the future Please contact our Customer Service team before filing an unwarranted complaint.    Thank you, [redacted]

The ankle sleeves from the original order were both replaced and refunded. Further information on the refund will need to be discussed with our customer relations team, as the information is sensitive and private. Please contact us at ###-###-#### and have your order number on hand.