TomTom, Inc.

As TomTom no longer produces the customer's original unit we would not be able to send the same deviceOnce we have tried to troubleshoot the issue and if the error cannot be corrected we will issue a replacement unit but it would be the same model the customer currently has

TomTom will reach out to the customer directly to troubleshoot the error and replace the device if the issue cannot be corrected

How do I remove the disc? Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

TomTom has replaced the customer's watch and we received confirmation on 10/17/that it arrived

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This company has the worst customer service and zero concern for the quality and functionality of their productI do not have the resources to do what they want me to do before they will fix the faulty device and both their warranty and website detail a simple repair process that they flatly refuse to followObviously they have had several customers with problems similar to mine and they can't afford to fix the problemsThey said as much in an email to meUnfortunately, that goes against their written warranty and policy on their website.This company will be quickly outdone by the competitionI am sending my faulty device to their corporate office in the United StatesI am done dealing with their horrible Indian customer serviceThey can either fix my device or throw the damn thing awayI have already spent more time trying to get the thing fixed than it is worth.Simply a poor product from a poor company
Regards,
*** ***

We have reviewed the customer's device and as it cannot be repaired we will send the customer a replacement unitWe will contact the customer directly to confirm their shipping address and send the new device

Revdex.com:
I have not received credit from Tom TomI was charged twice
Regards,
*** ***

The customer has been provided with a replacement watch which comes with the needed accessory, instead of waiting for the out of stock accessory to be back in stockThere is no further action needed on this order as the customer has been sent a new watch and accessory and he will send back one of
the watches that is not wanted but he will keep the accessoryThe customer was also provided a pre-paid return shipping label for the return of the extra watch

The customer's order *** was refunded on 1/15/and we have confirmed through our payment processor the total amount for the purchase has been returned to their card

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We received a contact from this customer at 2:08pm on 11/3/and less than hours later, the customer filed a complaint here with the Revdex.comWe respond to email incidents in the order they are receivedI am not sure who was contacted by this customer but there are no notes on this customers
account about the discussion that he had with our software peopleCan the customer please provide the phone # that he dialed for this?In regards to the issue at hand, the customer will receive a response to the incident within our systems asap and we will work with him for a positive outcome to his situationWe are not aware of any issues with this update and we will review each case on an individual basisThe customer can contact our Support Team at *** Monday-Friday 8am-8pm ET and Saturdays 9am-6pm ET, if the customer has any questions while he awaits a response from our Support Team

The patron had a broken strap and requested a replacement, the straps were out of stock and it took some time to process the order, eventually we were able to send her a new strap on Friday 12/23/4:pm, please find more details below: Accessory order number: *** Case reference number:
*** *** Shipment Tracking Number:- ***

We received a contact from this customer at 2:08pm on 11/3/and less than hours later, the customer filed a complaint here with the Revdex.comWe respond to email incidents in the order they are receivedI am not sure who was contacted by this customer but there are no notes on this customers
account about the discussion that he had with our software peopleCan the customer please provide the phone # that he dialed for this?In regards to the issue at hand, the customer will receive a response to the incident within our systems asap and we will work with him for a positive outcome to his situationWe are not aware of any issues with this update and we will review each case on an individual basisThe customer can contact our Support Team at *** Monday-Friday 8am-8pm ET and Saturdays 9am-6pm ET, if the customer has any questions while he awaits a response from our Support Team

We have contacted the customer on their email address that is registered with TomTomWe are addressing our Support calls dropping, with our Global IT teamThis customer should have had more troubleshooting links provided as there were some simple steps that should have been recommended to the
customer to fix their deviceFeedback will be provided to the agents involved on how this case should have been handledA resolution for the customer has been proposed via their registered email address and we look forward to a positive conclusion to this case

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The business was contacted and was asked to escalate this to supervisory staff given the new changes to the software lifespan and update cycles has been substantially altered from what it was originally advertised as on the Google Play Store The business failed to escalate it to the appropriate staff, and instead used stall tactics such as ignoring the complaint outright, or asking for additional time to review the concern.The software was purchased under the pretense of offering lifetime upgrades at an all inclusive price, now the company is offering a subscription service for what I already paid for.Given the material change in what is being offered I demand a refund I am only this late in processing the request due to the time spent attempting to come to an amicable agreement with the company
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is the same response I have received for over days now The original unit was purchased on-line in November of 2015, however, when I had problems with the first unit I was transferred to TomTom customer support TomTom customer support provided support and then replaced the unit so the unit I have came directly from them They have my original unit, which at this point, cannot be refunded by the on-line purchase company I would like to have the services that I was promised when I purchased the unit and that I was promised when I received two replacements If I can have the services, I have no need for the unit TomTom is the manufacture of the the unit and they have been trying to fix my problem since early Februrary I believe that they should take care of the refund or fix the problem I was told that if I had a *** based computer I would not have a problem, so TomTom should be able to fix this problem If I am allowed to send it back to them, maybe they can install my services if they have *** I do not have *** and do not plan to purchase a *** based computer for this device The bottom line is that I should not be left hanging
Regards,
*** ***

This customer is currently in the process of being addressed on her concernsA Supervisor on our Customer & Technical Support team will be contacting this customer as we have done all along since the customer originally reached out to us in April of There have been several different
issues the customer has reported and we will work with her to resolve these issues one at a time. The customer has reached out to us via online forums and also via email and we will respond accordingly

Response has been sent to the customers updated email address that they provided within this Revdex.com complaintResolution has also been proposed within that email to the customer

We have reviewed the customer's device and as it cannot be repaired we will send the customer a replacement unitWe will contact the customer directly to confirm their shipping address and send the new device

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I can't return the device to the third party because the device I now have came directly from TomTom, not the third party Also because of the time frame, I have been working with TomTom for several months to get this issue resolved so the time for return to the on-line store has elapsed I guess, based on TomTom's response, I have no choice but to wait for the problem to be resolved, however, I believe that TomTom should do whatever it takes to get this resolved quickly not only myself, but for other *** users.During the meantime, buyers should be made aware of this issue before purchasing this particular device
Regards,
*** ***