TomTom, Inc.

This customer is in the process of getting assistance from our Technical Support team at the time of this complaint being filed. Our phone systems are having some issues with dropping calls and our IT team is working on that diligently as no customer should be disconnected while trying to request...

help from our support team. We sincerely apologize for this issue and we are working on fixing the phone lines around the clock and it involves many different global locations to get this fixed. We will resolve this issue ASAP. In regards to the issues at hand with the customers device, we have informed the customer that they need to update their maps, in their MyDrive account that they can access by opening the TomTom MyDrive application that they have downloaded to their computer. If the customer needs to download the programagain, they can do so by visiting www.tomtom.com/getstarted. The customer was also provided with many links on how to update their device. The customer can refer back to their email that was sent from our agent on 8/31/15 at 5:34pm EST as that email has the correct links on how to update the maps on the device. The customer does have Free Lifetime Map Updates for the lifetime of the device with the serial # ending with [redacted]. If the customer has any further issues or challenges with updating their device, they can contact Customer Support at [redacted] and we can then provide more troubleshooting or even a product replacement since the customer is within their one year warranty period.