Dear [redacted] ***:Please accept our sincerest apology for any trouble or inconvenience this situation may have caused you because it is our goal to maintain the highest level of customer service Although, Balfour is not the manufacturer of your ring, we will work with you to try to find the company that manufactured your ring In addition, within the next to business days, you will receive a check in the amount of $15.00, for your postage reimbursement Again, thank you for allowing us to address your needs and provide the best solution available to resolve your issue Sincerely, [redacted] Contracts & Compliance Manager
Complaint: [redacted] I am rejecting this response because the wrong yearbook was send to my houseI called Balfour and I was told they were going to call me backI never received a phone callI have no use for the yearbookThey need to send me a shipping label so that I send the yearbook back I want this business to give me my money back Regards, [redacted] ***
We apologize for not being able to satisfy the customers requirement for overnight delivery of replacement announcementsIt just was not possible We have issued a check for the full refund of the customer purchase priceIt should be received shortly.Respectfully, [redacted] ***, Vice President - Legal Affairs
We have investigated this complaint and found that the customer returned her ring to the sales office on July 21, The ring was re-sized and shipped back to the customer on the same day, and delivered on July 24, 2017, per our tracking information We contacted the customer and she appeared to be satisfied with the service she received Again, I would like to thank our customer for allowing us the opportunity to resolve her issues Thank you, [redacted]
With regard to the below customer complaint # [redacted] – [redacted] (or [redacted] – be advised that we shipped a new yearbook to her via FedEx on April It appears that the matter has been closed as I am unable to post our response to the Revdex.com web site.***
Dear Ms [redacted] : Please accept our sincerest apology for any inconvenience this situation may have caused you To maintain the highest level of customer service, we have repaired your ring and issued a check in the amount of $50.00, the agreed upon postage reimbursement Both items are scheduled to be mailed to your address on May 1, Thank you for allowing us to provide the best solution available to resolve your issue Sincerely, [redacted] Contracts & Compliance Manager
Here at Balfour, providing quality customer service is our top priority We have since contacted Ms [redacted] to ensure that she did receive the correct announcement, both the custom and return address seals We also refunded her $(25% of the cost of her order) as compensation for this errorWe would like to thank Ms [redacted] for extending an opportunity for us to resolve this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please ask Balfour for a shipping address so I may return the product to them.Thank you
Regards,
*** ***
The customer provided a copy of the cancelled check and the matter has been resolved and the student will receive his cap & gown for graduation with his classmates as scheduled.*** ***, V P Legal Affairs
Our Sales and customer service personnel have contacted the customer and are working with him to resolve his concerns and to get him the product he ordered.He should have his custom made product in the next couple of weeks.*** ***Vice President - Legal Affairs
Dear Ms***: Please accept our sincerest apology for any inconvenience this situation may have caused you To maintain the highest level of customer service, we have repaired your ring and issued a check in the amount of $50.00, the agreed upon postage reimbursement. Both items
are scheduled to be mailed to your address on May 1, 2017. Thank you for allowing us to provide the best solution available to resolve your issue. Sincerely,*** ***Contracts & Compliance Manager
We have received your complaint regarding your purchase on September 20, 2017. We apologize for any inconvenience you have experienced. In an attempt to resolve your complaint, we have mailed a pre-paid envelope for you to return the ring for proper sizing. Once we receive the
ring, we will expedite your request, properly size the ring, and return it to you. It is our goal to ensure that our customers are 100% satisfied with their purchase. Thank you for allowing Balfour the opportunity to resolve your issue
We have investigated this complaint and found that the customer returned her ring to the sales office on July 21, The ring was re-sized and shipped back to the customer on the same day, and delivered on July 24, 2017, per our tracking information We contacted the customer and she
appeared to be satisfied with the service she received Again, I would like to thank our customer for allowing us the opportunity to resolve her issues Thank you,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The company had emailed me a label that expired in days, and to make matters worse, I have to wait another monththe Director of the Call center *** *** stated the CEO would call and I had to laugh...THis company should be shut down and I do not accept this at allI was ripped off, total bait and switch
Regards,
*** ***
Dear *** ***:Please accept our sincerest apology for any trouble or inconvenience this situation may have caused you because it is our goal to maintain the highest level of customer service Although, Balfour is not the manufacturer of your ring, we will work with you to try to find the
company that manufactured your ring In addition, within the next to business days, you will receive a check in the amount of $15.00, for your postage reimbursement Again, thank you for allowing us to address your needs and provide the best solution available to resolve your issue Sincerely,*** ***Contracts & Compliance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We apologize that we have been unable to produce the yearbook ordered by customer. A refund check was requested on May 27th for $double the purchase price to compensate customer for the poor service she has received. She should receive the check within to days. If not received let us know and we will see that she receives it promptly. We do not need the yearbook she has returned to usShe may dispose of it if she wishes.*** ***,Vice President - Legal Affairs
Complaint: ***
I am rejecting this response because: As I reported
in my complaint, I found this branch of the company to be highly unprofessional and/or incompetent. I have many people traveling long distances for this event, and no faith that the items will actually arrive as stated. I again request that this complaint remain open until we have the proper size and style of graduation gear in hand. If they prefer to ship the merchandise directly to my residence, I will gladly retract the complaint
Regards,
*** ***
We apologize for not being able to satisfy the customers requirement for overnight delivery of replacement announcementsIt just was not possible. We have issued a check for the full refund of the customer purchase priceIt should be received shortly.Respectfully,*** ***, Vice President
- Legal Affairs
Dear [redacted] ***:Please accept our sincerest apology for any trouble or inconvenience this situation may have caused you because it is our goal to maintain the highest level of customer service Although, Balfour is not the manufacturer of your ring, we will work with you to try to find the company that manufactured your ring In addition, within the next to business days, you will receive a check in the amount of $15.00, for your postage reimbursement Again, thank you for allowing us to address your needs and provide the best solution available to resolve your issue Sincerely, [redacted] Contracts & Compliance Manager
Complaint: [redacted] I am rejecting this response because the wrong yearbook was send to my houseI called Balfour and I was told they were going to call me backI never received a phone callI have no use for the yearbookThey need to send me a shipping label so that I send the yearbook back I want this business to give me my money back Regards, [redacted] ***
We apologize for not being able to satisfy the customers requirement for overnight delivery of replacement announcementsIt just was not possible We have issued a check for the full refund of the customer purchase priceIt should be received shortly.Respectfully, [redacted] ***, Vice President - Legal Affairs
We have investigated this complaint and found that the customer returned her ring to the sales office on July 21, The ring was re-sized and shipped back to the customer on the same day, and delivered on July 24, 2017, per our tracking information We contacted the customer and she appeared to be satisfied with the service she received Again, I would like to thank our customer for allowing us the opportunity to resolve her issues Thank you, [redacted]
With regard to the below customer complaint # [redacted] – [redacted] (or [redacted] – be advised that we shipped a new yearbook to her via FedEx on April It appears that the matter has been closed as I am unable to post our response to the Revdex.com web site.***
Dear Ms [redacted] : Please accept our sincerest apology for any inconvenience this situation may have caused you To maintain the highest level of customer service, we have repaired your ring and issued a check in the amount of $50.00, the agreed upon postage reimbursement Both items are scheduled to be mailed to your address on May 1, Thank you for allowing us to provide the best solution available to resolve your issue Sincerely, [redacted] Contracts & Compliance Manager
Here at Balfour, providing quality customer service is our top priority We have since contacted Ms [redacted] to ensure that she did receive the correct announcement, both the custom and return address seals We also refunded her $(25% of the cost of her order) as compensation for this errorWe would like to thank Ms [redacted] for extending an opportunity for us to resolve this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please ask Balfour for a shipping address so I may return the product to them.Thank you
Regards,
*** ***
The customer provided a copy of the cancelled check and the matter has been resolved and the student will receive his cap & gown for graduation with his classmates as scheduled.*** ***, V P Legal Affairs
Our Sales and customer service personnel have contacted the customer and are working with him to resolve his concerns and to get him the product he ordered.He should have his custom made product in the next couple of weeks.*** ***Vice President - Legal Affairs
Dear Ms***: Please accept our sincerest apology for any inconvenience this situation may have caused you To maintain the highest level of customer service, we have repaired your ring and issued a check in the amount of $50.00, the agreed upon postage reimbursement. Both items
are scheduled to be mailed to your address on May 1, 2017. Thank you for allowing us to provide the best solution available to resolve your issue. Sincerely,*** ***Contracts & Compliance Manager
We have received your complaint regarding your purchase on September 20, 2017. We apologize for any inconvenience you have experienced. In an attempt to resolve your complaint, we have mailed a pre-paid envelope for you to return the ring for proper sizing. Once we receive the
ring, we will expedite your request, properly size the ring, and return it to you. It is our goal to ensure that our customers are 100% satisfied with their purchase. Thank you for allowing Balfour the opportunity to resolve your issue
We have investigated this complaint and found that the customer returned her ring to the sales office on July 21, The ring was re-sized and shipped back to the customer on the same day, and delivered on July 24, 2017, per our tracking information We contacted the customer and she
appeared to be satisfied with the service she received Again, I would like to thank our customer for allowing us the opportunity to resolve her issues Thank you,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The company had emailed me a label that expired in days, and to make matters worse, I have to wait another monththe Director of the Call center *** *** stated the CEO would call and I had to laugh...THis company should be shut down and I do not accept this at allI was ripped off, total bait and switch
Regards,
*** ***
Dear *** ***:Please accept our sincerest apology for any trouble or inconvenience this situation may have caused you because it is our goal to maintain the highest level of customer service Although, Balfour is not the manufacturer of your ring, we will work with you to try to find the
company that manufactured your ring In addition, within the next to business days, you will receive a check in the amount of $15.00, for your postage reimbursement Again, thank you for allowing us to address your needs and provide the best solution available to resolve your issue Sincerely,*** ***Contracts & Compliance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We apologize that we have been unable to produce the yearbook ordered by customer. A refund check was requested on May 27th for $double the purchase price to compensate customer for the poor service she has received. She should receive the check within to days. If not received let us know and we will see that she receives it promptly. We do not need the yearbook she has returned to usShe may dispose of it if she wishes.*** ***,Vice President - Legal Affairs
Complaint: ***
I am rejecting this response because: As I reported
in my complaint, I found this branch of the company to be highly unprofessional and/or incompetent. I have many people traveling long distances for this event, and no faith that the items will actually arrive as stated. I again request that this complaint remain open until we have the proper size and style of graduation gear in hand. If they prefer to ship the merchandise directly to my residence, I will gladly retract the complaint
Regards,
*** ***
We apologize for not being able to satisfy the customers requirement for overnight delivery of replacement announcementsIt just was not possible. We have issued a check for the full refund of the customer purchase priceIt should be received shortly.Respectfully,*** ***, Vice President
- Legal Affairs