The customer is correct in that we messed up on the first order and shipped the label but not the product, then the 2nd order was incorrectly entered and not scheduled for the correct delivery dateWe apologize for the errors, and have issued a full refund to the customerThis is not our normal
standard of customer satisfaction. We will be glad to print the original order and send to the customer without charge.Respectfully,
*** ***
*** *** - Legal Affairs
Please accept our sincerest apology for any trouble or inconvenience this situation may have caused you Our goal to maintain the highest level of quality customer service Balfour will offer Ms*** a full refund for the pendant necklace Again, thank you for allowing us to
address your needs and provide the best solution available to resolve your issue Sincerely,*** ***Contracts & Compliance Manager
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCommemorative Brands have agreed to find a replacement item from the one that I orderedIt seems that it will be satisfactory but I will not receive the item for 4-weeksThe replacement is more expensive and they honored the original priceI did go on the Revdex.com website and comment about thisThank you for your support in this matter, I think it went a long way in expediting resolution in this issue.
Regards,
*** ***
The customer has been contacted and the class ring issue, although long overdue, has been resolvedWith regard to the graduation products and t-shirts, the customer is being issued a refund and will receive the ordered grad products and t-shirts free of chargeAll issues should be resolved upon
her receipt of the refund check and the ordered items
*** ***
*** *** * *** ***
If the customer will be just a little patient he will find the credit to his credit card shortly. It was processed yesterday and it usually takes between and days to be processed and show up on his credit card statement. A full refund has been granted to the customer as
promised.*** ***, Vice President - Legal Affairs
We have contacted customer and assured her the product was gold as stamped inside the ringWe have offered her the opportunity to return the ring to us at our expense and we will have it tested by an independent testing lab to verify the gold contentWe have provided customer with a FedEx prepaid
Envelope to return the ring to us for testing. To date we have not received the ring. Respectfully,*** *** * * *** ***
From: *** *** [mailto:***] Sent: Wednesday, April 29, 6:AM To: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** I accept the response but get a server error (Run Time Error) when I accept it electronically accept it
Ms***: We, at Balfour have received your inquiry regarding the yearbook ordered for your son. The yearbooks are scheduled to be completed the third week of July, 2017. Once completed, Balfour will send your yearbook to your home address, please allow up to mid-August to receive
your yearbook due to processing and mailing timeThank you for allowing Balfour to address your needs and provide the best solution available to resolve your issueSincerely, *** *** Contracts & Compliance Manager Tell us why here
The customer has been contacted and after discussion she requested a full refund and agreed to return the ring, which she did and we have given the customer a full refund.We apologize for the misunderstanding and the response that was given to the customer when she originally contacted us.***
***Vice President - Legal Affairs
We have been in contact with the customer and have reached a satisfactory resolution with the customerShe indicated that she would be responding the to Revdex.com that the case has been resolved.Respectfully,*** *** * * * *** ***
We did not handle this customer complaint as quickly as we should have and apologize to the customer. A credit has been issued today to the credit card that was used to purchase the announcements and should show up on the customers credit card account within the next four to seven days for the
full purchase priceWe would like for the customer to return the announcements to us so that we can determine what went wrong with our quality and fix itWe will be glad to reimburse the customer for the return shipping.Respectfully,*** ***
*** *** - Legal Affairs
Complaint: ***
I am
rejecting this response because the wrong yearbook was send to my houseI called Balfour and I was told they were going to call me backI never received a phone callI have no use for the yearbookThey need to send me a shipping label so that I send the yearbook back I want this business to give me my money back.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me I need to find who made the ring because two Balfour employees at the local office told me it was their trademark before shipping itI also was told by a Balfour vendor at the base bx that it was indeed their ring and trade markHe promised it would be fixed and that's when it was sent back however and my shipping was keptOn top of that I went to four jewelry stores and they verified that indeed it was balfours trade mark logo for military on the inside of the ringUsing Google to find balfours trade mark SYMBOL also appears to verify that the military trade mark pops up as Balfour during searchesI also called the lack land AFB BX where I went to basic and bought the ring and they verified it was not only Balfour that was used as a ring vendor in but also the only vendor used by *** in yearsThe BX is willing to comment and verify that Balfour designed the *** rings in July I asked for a photo of the symbols that would show the trade marks but they did not provide me with their trade mark to compare symbolsThey also did not make me a list of common Sybil's used by other companies when asked so I can see who else it may be made by
Regards,
*** ***
We under stand the customers desire for a new ring and have entered a new ring into production. The new ring should ship to him around January 25th to 28th and at no chargeWe want the customer to enjoy his Baylor University Ring for many years.*** ***, Vice President - Legal
Affairs
Here at Balfour, providing quality customer service is our top priority. We have since contacted Ms*** to ensure that she did receive the correct announcement, both the custom and return address seals. We also refunded her $(25% of the cost of her order) as compensation for
this error. We would like to thank Ms*** for extending an opportunity for us to resolve this issue
We were unable to change the font on the graduation announcements to the satisfaction of the customer. We have been informed that the Sales Representative has issued a $refund check to the customer and the matter has been resolved.Respectfully,*** *** *** - Legal Affairs
The customer is correct in that we messed up on the first order and shipped the label but not the product, then the 2nd order was incorrectly entered and not scheduled for the correct delivery dateWe apologize for the errors, and have issued a full refund to the customerThis is not our normal
standard of customer satisfaction. We will be glad to print the original order and send to the customer without charge.Respectfully,
*** ***
*** *** - Legal Affairs
Please accept our sincerest apology for any trouble or inconvenience this situation may have caused you Our goal to maintain the highest level of quality customer service Balfour will offer Ms*** a full refund for the pendant necklace Again, thank you for allowing us to
address your needs and provide the best solution available to resolve your issue Sincerely,*** ***Contracts & Compliance Manager
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCommemorative Brands have agreed to find a replacement item from the one that I orderedIt seems that it will be satisfactory but I will not receive the item for 4-weeksThe replacement is more expensive and they honored the original priceI did go on the Revdex.com website and comment about thisThank you for your support in this matter, I think it went a long way in expediting resolution in this issue.
Regards,
*** ***
The customer has been contacted and the class ring issue, although long overdue, has been resolvedWith regard to the graduation products and t-shirts, the customer is being issued a refund and will receive the ordered grad products and t-shirts free of chargeAll issues should be resolved upon
her receipt of the refund check and the ordered items
*** ***
*** *** * *** ***
If the customer will be just a little patient he will find the credit to his credit card shortly. It was processed yesterday and it usually takes between and days to be processed and show up on his credit card statement. A full refund has been granted to the customer as
promised.*** ***, Vice President - Legal Affairs
We have contacted customer and assured her the product was gold as stamped inside the ringWe have offered her the opportunity to return the ring to us at our expense and we will have it tested by an independent testing lab to verify the gold contentWe have provided customer with a FedEx prepaid
Envelope to return the ring to us for testing. To date we have not received the ring. Respectfully,*** *** * * *** ***
From: *** *** [mailto:***] Sent: Wednesday, April 29, 6:AM To: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** I accept the response but get a server error (Run Time Error) when I accept it electronically accept it
Ms***: We, at Balfour have received your inquiry regarding the yearbook ordered for your son. The yearbooks are scheduled to be completed the third week of July, 2017. Once completed, Balfour will send your yearbook to your home address, please allow up to mid-August to receive
your yearbook due to processing and mailing timeThank you for allowing Balfour to address your needs and provide the best solution available to resolve your issueSincerely, *** *** Contracts & Compliance Manager Tell us why here
The customer has been contacted and after discussion she requested a full refund and agreed to return the ring, which she did and we have given the customer a full refund.We apologize for the misunderstanding and the response that was given to the customer when she originally contacted us.***
***Vice President - Legal Affairs
We have been in contact with the customer and have reached a satisfactory resolution with the customerShe indicated that she would be responding the to Revdex.com that the case has been resolved.Respectfully,*** *** * * * *** ***
We did not handle this customer complaint as quickly as we should have and apologize to the customer. A credit has been issued today to the credit card that was used to purchase the announcements and should show up on the customers credit card account within the next four to seven days for the
full purchase priceWe would like for the customer to return the announcements to us so that we can determine what went wrong with our quality and fix itWe will be glad to reimburse the customer for the return shipping.Respectfully,*** ***
*** *** - Legal Affairs
Complaint: ***
I am
rejecting this response because the wrong yearbook was send to my houseI called Balfour and I was told they were going to call me backI never received a phone callI have no use for the yearbookThey need to send me a shipping label so that I send the yearbook back I want this business to give me my money back.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me I need to find who made the ring because two Balfour employees at the local office told me it was their trademark before shipping itI also was told by a Balfour vendor at the base bx that it was indeed their ring and trade markHe promised it would be fixed and that's when it was sent back however and my shipping was keptOn top of that I went to four jewelry stores and they verified that indeed it was balfours trade mark logo for military on the inside of the ringUsing Google to find balfours trade mark SYMBOL also appears to verify that the military trade mark pops up as Balfour during searchesI also called the lack land AFB BX where I went to basic and bought the ring and they verified it was not only Balfour that was used as a ring vendor in but also the only vendor used by *** in yearsThe BX is willing to comment and verify that Balfour designed the *** rings in July I asked for a photo of the symbols that would show the trade marks but they did not provide me with their trade mark to compare symbolsThey also did not make me a list of common Sybil's used by other companies when asked so I can see who else it may be made by
Regards,
*** ***
We under stand the customers desire for a new ring and have entered a new ring into production. The new ring should ship to him around January 25th to 28th and at no chargeWe want the customer to enjoy his Baylor University Ring for many years.*** ***, Vice President - Legal
Affairs
Here at Balfour, providing quality customer service is our top priority. We have since contacted Ms*** to ensure that she did receive the correct announcement, both the custom and return address seals. We also refunded her $(25% of the cost of her order) as compensation for
this error. We would like to thank Ms*** for extending an opportunity for us to resolve this issue
We were unable to change the font on the graduation announcements to the satisfaction of the customer. We have been informed that the Sales Representative has issued a $refund check to the customer and the matter has been resolved.Respectfully,*** *** *** - Legal Affairs