Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Tuesday, October 13, 7:PM To: drteam Subject: Re: Revdex.com- Complaint ID# [redacted] Thank you for your investigation AllGame media would not commit to a refund, so we disputed the payment with [redacted] and received full recompenseFor what it's worth, the company's site was structured so that I was unaware that I had committed to buying a tablet until I tried to leave The company had promised to provide " [redacted] ***" by [redacted] I soon discovered that it had no rights to provide that book; I was offered other books that do not interest meI call this transaction 'bait and switch', with unwanted purchase of a tablet thrown in.I consider the matter to be resolvedSincerely, [redacted]
Sent: Tuesday, September 29, 10:AM Subject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC Good Day: No account found for this customerRegards
Matter: Refund of Account Complaint ID Dear [redacted] As requested in the complaint, your membership to [redacted] was cancelled effectively on August 19th As requested in the complaint, we have refunded you directly on your credit card ending in [redacted] in the amount of $on August 19th Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted] Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsRegards Customer Support Team
Matter: Cancellation Request by [redacted] Complaint ID [redacted] Dear [redacted] , As requested in the complaint, your membership to [redacted] was cancelled effectively on February 16th No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this day For future reference to this complaint, the ticket ID assigned to your account is [redacted] Please be advised that all information regarding cancellation of an account can be found under the Support section of the site Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Cancel and refund directly on credit card Matter: Cancellation of Account and Refund Request by [redacted] *** Complaint ID [redacted] Dear [redacted] As requested in the complaint, your membership to Lilplay.com was cancelled effectively on September 13th As requested in the complaint, we have refunded you directly on your credit card ending in [redacted] in the amount of $on 19th October Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted] Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Cancel and refund by checkCancellation and Refund Request by Terina Totts Complaint ID # Dear Terina Totts, , Please be advised that for purchases made using a credit card, the processing time for refunds is approximately days Your refund
via check was issued on January 9th 2017. Customer service excellence is a priority for us and we hope that our response was able to address your concerns Please do not hesitate to contact us, should you require any further assistance or have any questions. Yours truly, Support Team
Dear *** *** As requested in the complaint, your membership to ***.com was cancelled effectively on September 14th As requested in the complaint, we will issue a refund via check in the amount of $The ticket ID assigned to your account is ***. .Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Revdex.com:
This letter is to inform you that Double Groove LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/29/and assigned ID ***
Regards,
Dear *** ***: , As requested in the complaint, your membership to *** was cancelled effectively on October 29th 2015.As requested in the complaint, we will issue a refund via check in the amount of $160.45.Customer service
excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Matter: Cancellation Request by *** ***Dear *** ***, As requested in the complaint, your membership to *** was cancelled effectively on October 13th No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this day
For future reference to this complaint, the ticket ID assigned to your account is ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I have international charges of $each and if the refund my money through the same channels I will be out again an international charge So the company owes me $+ another $possible international feeSo, NO, I am not satisfied with the credit back, because I am still money out for something I never got as they advertised
Regards,
*** ***
Sent: Monday, July 11, 9:AM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Dear Sir/Madam, we have just received your email regarding this customer. We attached a printout to show that no charges were made to this cutomer's accountShould you
need to contact us to discuss this further please email the sender of this emailThank youRegards
Cancellation and Refund Request by *** ** *** Dear *** ***, As requested in the complaint, we will issue a refund via check in the amount of $160.45 Please be advised that for purchases made using a credit card, the processing time for refunds is approximately days Additionally, exchange rates are determined by the issuing bank We recommend that you get in touch with your bank to clarify the rates changed for this transaction.Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Sent: Tuesday, September 29, 2015 10:17 AM Subject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC Good Day: Customer's account was cancelled on July 24th 2015. Regards.
Sent: Tuesday, September 29, 2015 10:17 AM To: Rhonda Parish <[email protected]> Subject: Re: Houston Revdex.com Complaint Record [redacted] Good Day: Customer's account was cancelled on May 23rd 2015. $1 charge incurred. Email sent explaining terms and...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Sent: Tuesday, November 10, 2015 3:03 PM To: drteam; [redacted] Subject: Complaint against [redacted] Revdex.com [redacted] Thank you for your email. This is to let you know that just this morning a cheque in full payment of the charges to my credit card has been received. Again, thank you for your assistance. And my thanks to [redacted] for their cooperation in settling this issue. Please indicate my satisfaction with the ultimate outcome of my claim.
Sent: Tuesday, September 29, 2015 10:17 AM Subject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC Good Day: No account found for this customer. Regards
Matter: Refund of Account Complaint ID Dear [redacted] As requested in the complaint, your membership to [redacted] was cancelled...
effectively on August 19th 2016. As requested in the complaint, we have refunded you directly on your credit card ending in [redacted] in the amount of $2.96 on August 19th 2016. Please note that our refund policy allows for full refunds within 120 days of the processed transaction date and that refunds may take up to 5-10 business days to process. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]. Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions. Regards Customer Support Team
Matter: Cancellation Request by [redacted] Complaint ID [redacted]Dear [redacted] , As requested in the complaint, your membership to [redacted] was cancelled effectively on February 16th 2016....
No charges have been billed to your account. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]. Please be advised that all information regarding cancellation of an account can be found under the Support section of the site. Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Tuesday, October 13, 7:PM To: drteam Subject: Re: Revdex.com- Complaint ID# [redacted] Thank you for your investigation AllGame media would not commit to a refund, so we disputed the payment with [redacted] and received full recompenseFor what it's worth, the company's site was structured so that I was unaware that I had committed to buying a tablet until I tried to leave The company had promised to provide " [redacted] ***" by [redacted] I soon discovered that it had no rights to provide that book; I was offered other books that do not interest meI call this transaction 'bait and switch', with unwanted purchase of a tablet thrown in.I consider the matter to be resolvedSincerely, [redacted]
Sent: Tuesday, September 29, 10:AM Subject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC Good Day: No account found for this customerRegards
Matter: Refund of Account Complaint ID Dear [redacted] As requested in the complaint, your membership to [redacted] was cancelled effectively on August 19th As requested in the complaint, we have refunded you directly on your credit card ending in [redacted] in the amount of $on August 19th Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted] Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsRegards Customer Support Team
Matter: Cancellation Request by [redacted] Complaint ID [redacted] Dear [redacted] , As requested in the complaint, your membership to [redacted] was cancelled effectively on February 16th No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this day For future reference to this complaint, the ticket ID assigned to your account is [redacted] Please be advised that all information regarding cancellation of an account can be found under the Support section of the site Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Cancel and refund directly on credit card Matter: Cancellation of Account and Refund Request by [redacted] *** Complaint ID [redacted] Dear [redacted] As requested in the complaint, your membership to Lilplay.com was cancelled effectively on September 13th As requested in the complaint, we have refunded you directly on your credit card ending in [redacted] in the amount of $on 19th October Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted] Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Cancel and refund by checkCancellation and Refund Request by Terina Totts Complaint ID # Dear Terina Totts, , Please be advised that for purchases made using a credit card, the processing time for refunds is approximately days Your refund
via check was issued on January 9th 2017. Customer service excellence is a priority for us and we hope that our response was able to address your concerns Please do not hesitate to contact us, should you require any further assistance or have any questions. Yours truly, Support Team
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** *** *** *** *** *** *** Good Day: Customer's account was cancelled on July 31st Regards
Dear *** *** As requested in the complaint, your membership to ***.com was cancelled effectively on September 14th As requested in the complaint, we will issue a refund via check in the amount of $The ticket ID assigned to your account is ***. .Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Revdex.com:
This letter is to inform you that Double Groove LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/29/and assigned ID ***
Regards,
Dear *** ***: , As requested in the complaint, your membership to *** was cancelled effectively on October 29th 2015.As requested in the complaint, we will issue a refund via check in the amount of $160.45.Customer service
excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Matter: Cancellation Request by *** ***Dear *** ***, As requested in the complaint, your membership to *** was cancelled effectively on October 13th No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this day
For future reference to this complaint, the ticket ID assigned to your account is ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I have international charges of $each and if the refund my money through the same channels I will be out again an international charge So the company owes me $+ another $possible international feeSo, NO, I am not satisfied with the credit back, because I am still money out for something I never got as they advertised
Regards,
*** ***
Sent: Monday, July 11, 9:AM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Dear Sir/Madam, we have just received your email regarding this customer. We attached a printout to show that no charges were made to this cutomer's accountShould you
need to contact us to discuss this further please email the sender of this emailThank youRegards
Cancellation and Refund Request by *** ** *** Dear *** ***, As requested in the complaint, we will issue a refund via check in the amount of $160.45 Please be advised that for purchases made using a credit card, the processing time for refunds is approximately days Additionally, exchange rates are determined by the issuing bank We recommend that you get in touch with your bank to clarify the rates changed for this transaction.Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Sent: Tuesday, September 29, 2015 10:17 AM Subject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC Good Day: Customer's account was cancelled on July 24th 2015. Regards.
Sent: Tuesday, September 29, 2015 10:17 AM To: Rhonda Parish <[email protected]> Subject: Re: Houston Revdex.com Complaint Record [redacted] Good Day: Customer's account was cancelled on May 23rd 2015. $1 charge incurred. Email sent explaining terms and...
conditions. Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Sent: Tuesday, November 10, 2015 3:03 PM To: drteam; [redacted] Subject: Complaint against [redacted] Revdex.com [redacted] Thank you for your email. This is to let you know that just this morning a cheque in full payment of the charges to my credit card has been received. Again, thank you for your assistance. And my thanks to [redacted] for their cooperation in settling this issue. Please indicate my satisfaction with the ultimate outcome of my claim.
Sent: Tuesday, September 29, 2015 10:17 AM Subject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC Good Day: No account found for this customer. Regards
Matter: Refund of Account Complaint ID Dear [redacted] As requested in the complaint, your membership to [redacted] was cancelled...
effectively on August 19th 2016. As requested in the complaint, we have refunded you directly on your credit card ending in [redacted] in the amount of $2.96 on August 19th 2016. Please note that our refund policy allows for full refunds within 120 days of the processed transaction date and that refunds may take up to 5-10 business days to process. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]. Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions. Regards Customer Support Team
Matter: Cancellation Request by [redacted] Complaint ID [redacted]Dear [redacted] , As requested in the complaint, your membership to [redacted] was cancelled effectively on February 16th 2016....
No charges have been billed to your account. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]. Please be advised that all information regarding cancellation of an account can be found under the Support section of the site. Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.