Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have been in contact with ***, they orginally signed up for work on May at 7:pmin circumstances the work is performed in business days, puts them around May 24th Tony had a conversation with Germain to set the work day and they were out of town and asked it not be done
while they where gone I spoke to Germaine on June at 4:16pm and he was driving home from his vacation, he asked if the work could be done the following week On June I recieved a text message cancelling, that they decided not to do the work this year The job has been cancelled
This customer signed up to have trees cut down see line of contract, line grind stumps was checked then crossed off because customer could not afford to have stumps done.Refer to top of contract Job Company name states what to be performed tree removals and bush removal
Refer to Key sheet there is a drawing of work to be done and top of contract states what work is to be performed There are no stumps no this contract, no refund is due.Under Payment ArrangementsThis shows a break down of how the payments are taken for the work that is contracted.The customer specifically had the stumps excluded from the contract, to make the job more affordable No Stumps on Contract, No Refund Due
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am disappointed that it
took a Revdex.com complaint to get the fence repairedI am further disgusted with the fact that Tony's left the broken fence laying in between the outside of my fence and the main road- broken into smaller pieces and with nails sticking out of it for me to clean up Tony's should have properly disposed of the fenceThis just further shows their lack of respect for people's property and safety as I have children and also people in the neighborhood that walk in that area the old fence was left due to no sidewalk After my experience, I would never recommend Tony's services to anyone. Regards,
*** ***
I called *** *** had a discussion, and met with her on 5/17/ I looked at her yard and her fence She explained her concerns In our contract it states line Customer will be responsible for any damage to neighbors property Line #Customer will get permission from
neighbors to access property with trucks, equipment & staff The crew was cleaning up her yard, she told them they did not have permission to be on her property Tony did have a conversation with *** at the time the work was being performed I took a picture of the one slate on her fence which has a crack We are working with *** to resolve this issue
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
I am writing in response to your notice that you closed the file due to a lack of response from us. As we had stated we would be out of town , and unfortunately in a remote area with very limited access to modern technology--- Imagaine that.We did Finally get our deposit very reluctantly refund from Tony's , and I had to wait days to be sure the check cleared. I read their response. What a joke. We have the phone records to prove the dates and times we called and they called.The time line and reply in not accurate.While we did resolve the matter, I STRONGLY URGE YOU to read the letter we had to send to get a reply. Other consumers should be aware of the type of people they are dealing with. Tony is extremely unprofessional, a LIAR, and he threated that he owns "several smaller tree companies and knows alot of people; and we would not be getting our tree trimmed any time soon".I thank you for the service you provided , it did get their attention. I certainly with do more extensive research the next time I seek out a contractor. ***, *** and *** *** ratings on this company are not favorable by any means
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I absolutely reject their response! Though I guess I shouldn't be surprised by it. I've done some research after sending the letter the first time - I wish I would have seen the complaints I've found before hiring Tony's! Of course, when I said that I would like the night to think about it before signing the contract, the fast-talking Tony insisted if we didn't sign right then and there, "the cost would go up because they would no longer be in our neighborhood and would have to come back." HIS words! It may not be an illegal practice, but it sure isn't a good, ethical business practice! I received the letter I sent to Tony's back as "undeliverable" just this past Friday (one month after it had been mailed. It had been mailed to *** ***, which is the address that came up when I Googled them (I didn't have the contract on my person when I typed the letter). Perhaps they could suggest an edit to Google regarding the PO Box to avoid further confusion for customers. The envelope had been opened and taped shut by someone. I re-sent the letter on Saturday (10/14) to their PO Box, so they should receive it any day. (I also mailed you - the Revdex.com - a copy of the "new" cover letter I sent with it.) The letter sent to Tony's included pictures illustrating all of my claims. I have attached electronic copies of those same pictures to this email for your files if you wish to have them. First, of what significance is it that we "contracted as a walk"? Does that make us any less important as customers? Second, yes, the contract said the wood stays "where it lands" - I certainly would never take that to mean in a neighbor's yard OR hanging on electrical & cable wires! If it does, then that is a terrible, dishonest & unethical business practice. (In fact, I wonder if that is even legal to do, especially leaving branches on the wires.) Third, regarding "removing, reinstalling & repairing fence": We were told the crew would not be there until 7-days, so that would mean we had 7-days to properly remove the portion of fence tony showed us (three sections at the front end of the fence), right? Well, that is, until we get a call TWO days later, while one of us is at work, and the other in Hamburg, saying the crew would be there in a couple hours! And another portion of the fence (sections), further toward the back of the yard, was NEVER mentioned as having to be taken down. Instead, his crew took it upon themselves to take it down, ruining parts of it in the process. Our neighbor had someone help him fix that portion. Finally, the business' response to you doesn't even touch on most of my complaint: The portions of our neighbor's tree that was cut off at the fence line and left in our yard (that was much more than the wood from the portion of our one tree that was removed)...that neighbor paid to have his wood removed so the claim about "leaving wood where it lands", definitely wouldn't apply in this case;The scraps left behind that could have and should have been put in the chipper, according to the contract;The bottles left behind by the crew (maybe not a big deal, but inconsiderate, disrespectful business practice at best); The damage - huge ruts everywhere because the crew was careless and didn't bother to take any care when driving the truck back (we still have standing water & mud issues because of the ruts in the photos); the ruined fence posts because the crew ignored my husband's direction about the small portion of post above ground that the truck COULD have and SHOULD have easily avoided(Due to being rushed with the whole two days rather than expected 7-day arrival, fence posts had to be cut off instead of dug outWe cut them at a level that could be avoided by the truck, and then used to reattach the posts to in a clean manner, but the truck drove right over them anyway, burying them.); a damaged patio canopy due to having to rush to take down, again due to the unexpected two day arrival); and, not mentioned in the first letter, the holes everywhere through out the yard from carelessness in the handling of large limbs & branches - it's a wonder none of us has twisted or broken an ankle in one of these holes! The fact that we had to take time off of work to rush and the fence & canopy down (leading to damage) before the crew arrived (because we were told flat out - several times - by Tony, that it would be 7-before the crew would be able to come do the work....then showed up TWO DAYS LATER!). As I mentioned in my first letter, I realize that some damage is likely to occur in such a job. But certainly not to this degree, all due to bad, careless & dishonest/unethical business practice. I'm pretty certain that a lawyer could easily counter most, if not all, of his claims regarding the contract. As stated in my original letter, I have since talked to people who have had trees taken down, and have since observed the work of several other tree companies, both while in progress and after completion, and none have displayed the carelessness and disregard for homeowners like what we experiencedNone had the mess, ruts, holes & damage left behind that we didNone. So, what we experienced with Tony's is definitely NOT common practice among those in the same field of service.I again will state that, everything considered, a $refund is more than a fair request on my part given the expense we have to endure for carelessness, repairs, having to take time off of work & rush with our yard preparation due to the EARLY and UNEXPECTED & UNPLANNED arrival of the crew, etc. This was, without question, an unacceptable job performance on his crew's part.Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Good Morning,We wanted to let you know that the tree grinding issue was completed, so the dispute has been resolved.If you have any questions, please call us.Thank you for your assistance with this matter.Have a good day.*** *** *** ***
In response to *** *** the contract was signed on 5/and the trees where removed in with in week period.There where many returned phone calls to *** and her husband *** The contract stated leave all wood where it lands.it was up to the customer to remove the wood and put
there fence back The utility companies then have to flag the property before stump grinding is done During this time there where many storms that hit Buffalo and Rochester causing emergency jobs, which take precedence, do to severity of the damage This was also communicated to the *** familyWe also experienced a stump grinder that needed repair, I called *** and explained the delay I reassured them they would be at the top of the list, the machine was repaired we received it on aFriday and that Monday their job was completed.We regret the delay in the stump grinding, but do to heavy rains, emergency jobs and a repair, we kept the lines of communication openThe office manager even provided her personal cell number, to keep the communication going.I would like to Thank the ***'s for choosing our company and working with us
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** *** I received a call from Tony's Tree Service about the fence but the repair has not been done so do not close this complaint until they repair my fence.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My lawn was FINALLY seeded on 8/11/17...I would've been more patient with the time factor had the company not taken full payment before the job was completed...also, communication with the company regarding the situation was poor to nonexistent...therefore, I would NEVER recommend Tony's Trees & Landscaping in the future!!!
Thank you for your time in resolving this matter for me!!
** ** ***
Regards,
*** ***
*** *** contract never contracted for stump removal The bottom of contract Spells out payment arrangements as job progresses.The 5% only states a hold back of total until stumps are completed if they are contracted to be done.Thank you Cindy ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have been in contact with ***, they orginally signed up for work on May at 7:pmin circumstances the work is performed in business days, puts them around May 24th Tony had a conversation with Germain to set the work day and they were out of town and asked it not be done
while they where gone I spoke to Germaine on June at 4:16pm and he was driving home from his vacation, he asked if the work could be done the following week On June I recieved a text message cancelling, that they decided not to do the work this year The job has been cancelled
I will call they neighbor to our customer and arrange the repair of one slat on her fence
I have spoken with Philip and explained the delay in having the stumps ground Weather pending the stumps will be done soon
This customer signed up to have trees cut down see line of contract, line grind stumps was checked then crossed off because customer could not afford to have stumps done.Refer to top of contract Job Company name states what to be performed tree removals and bush removal
Refer to Key sheet there is a drawing of work to be done and top of contract states what work is to be performed There are no stumps no this contract, no refund is due.Under Payment ArrangementsThis shows a break down of how the payments are taken for the work that is contracted.The customer specifically had the stumps excluded from the contract, to make the job more affordable No Stumps on Contract, No Refund Due
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am disappointed that it
took a Revdex.com complaint to get the fence repairedI am further disgusted with the fact that Tony's left the broken fence laying in between the outside of my fence and the main road- broken into smaller pieces and with nails sticking out of it for me to clean up Tony's should have properly disposed of the fenceThis just further shows their lack of respect for people's property and safety as I have children and also people in the neighborhood that walk in that area the old fence was left due to no sidewalk After my experience, I would never recommend Tony's services to anyone. Regards,
*** ***
I called *** *** had a discussion, and met with her on 5/17/ I looked at her yard and her fence She explained her concerns In our contract it states line Customer will be responsible for any damage to neighbors property Line #Customer will get permission from
neighbors to access property with trucks, equipment & staff The crew was cleaning up her yard, she told them they did not have permission to be on her property Tony did have a conversation with *** at the time the work was being performed I took a picture of the one slate on her fence which has a crack We are working with *** to resolve this issue
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
I am writing in response to your notice that you closed the file due to a lack of response from us. As we had stated we would be out of town , and unfortunately in a remote area with very limited access to modern technology--- Imagaine that.We did Finally get our deposit very reluctantly refund from Tony's , and I had to wait days to be sure the check cleared. I read their response. What a joke. We have the phone records to prove the dates and times we called and they called.The time line and reply in not accurate.While we did resolve the matter, I STRONGLY URGE YOU to read the letter we had to send to get a reply. Other consumers should be aware of the type of people they are dealing with. Tony is extremely unprofessional, a LIAR, and he threated that he owns "several smaller tree companies and knows alot of people; and we would not be getting our tree trimmed any time soon".I thank you for the service you provided , it did get their attention. I certainly with do more extensive research the next time I seek out a contractor. ***, *** and *** *** ratings on this company are not favorable by any means
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I absolutely reject their response! Though I guess I shouldn't be surprised by it. I've done some research after sending the letter the first time - I wish I would have seen the complaints I've found before hiring Tony's! Of course, when I said that I would like the night to think about it before signing the contract, the fast-talking Tony insisted if we didn't sign right then and there, "the cost would go up because they would no longer be in our neighborhood and would have to come back." HIS words! It may not be an illegal practice, but it sure isn't a good, ethical business practice! I received the letter I sent to Tony's back as "undeliverable" just this past Friday (one month after it had been mailed. It had been mailed to *** ***, which is the address that came up when I Googled them (I didn't have the contract on my person when I typed the letter). Perhaps they could suggest an edit to Google regarding the PO Box to avoid further confusion for customers. The envelope had been opened and taped shut by someone. I re-sent the letter on Saturday (10/14) to their PO Box, so they should receive it any day. (I also mailed you - the Revdex.com - a copy of the "new" cover letter I sent with it.) The letter sent to Tony's included pictures illustrating all of my claims. I have attached electronic copies of those same pictures to this email for your files if you wish to have them. First, of what significance is it that we "contracted as a walk"? Does that make us any less important as customers? Second, yes, the contract said the wood stays "where it lands" - I certainly would never take that to mean in a neighbor's yard OR hanging on electrical & cable wires! If it does, then that is a terrible, dishonest & unethical business practice. (In fact, I wonder if that is even legal to do, especially leaving branches on the wires.) Third, regarding "removing, reinstalling & repairing fence": We were told the crew would not be there until 7-days, so that would mean we had 7-days to properly remove the portion of fence tony showed us (three sections at the front end of the fence), right? Well, that is, until we get a call TWO days later, while one of us is at work, and the other in Hamburg, saying the crew would be there in a couple hours! And another portion of the fence (sections), further toward the back of the yard, was NEVER mentioned as having to be taken down. Instead, his crew took it upon themselves to take it down, ruining parts of it in the process. Our neighbor had someone help him fix that portion. Finally, the business' response to you doesn't even touch on most of my complaint: The portions of our neighbor's tree that was cut off at the fence line and left in our yard (that was much more than the wood from the portion of our one tree that was removed)...that neighbor paid to have his wood removed so the claim about "leaving wood where it lands", definitely wouldn't apply in this case;The scraps left behind that could have and should have been put in the chipper, according to the contract;The bottles left behind by the crew (maybe not a big deal, but inconsiderate, disrespectful business practice at best); The damage - huge ruts everywhere because the crew was careless and didn't bother to take any care when driving the truck back (we still have standing water & mud issues because of the ruts in the photos); the ruined fence posts because the crew ignored my husband's direction about the small portion of post above ground that the truck COULD have and SHOULD have easily avoided(Due to being rushed with the whole two days rather than expected 7-day arrival, fence posts had to be cut off instead of dug outWe cut them at a level that could be avoided by the truck, and then used to reattach the posts to in a clean manner, but the truck drove right over them anyway, burying them.); a damaged patio canopy due to having to rush to take down, again due to the unexpected two day arrival); and, not mentioned in the first letter, the holes everywhere through out the yard from carelessness in the handling of large limbs & branches - it's a wonder none of us has twisted or broken an ankle in one of these holes! The fact that we had to take time off of work to rush and the fence & canopy down (leading to damage) before the crew arrived (because we were told flat out - several times - by Tony, that it would be 7-before the crew would be able to come do the work....then showed up TWO DAYS LATER!). As I mentioned in my first letter, I realize that some damage is likely to occur in such a job. But certainly not to this degree, all due to bad, careless & dishonest/unethical business practice. I'm pretty certain that a lawyer could easily counter most, if not all, of his claims regarding the contract. As stated in my original letter, I have since talked to people who have had trees taken down, and have since observed the work of several other tree companies, both while in progress and after completion, and none have displayed the carelessness and disregard for homeowners like what we experiencedNone had the mess, ruts, holes & damage left behind that we didNone. So, what we experienced with Tony's is definitely NOT common practice among those in the same field of service.I again will state that, everything considered, a $refund is more than a fair request on my part given the expense we have to endure for carelessness, repairs, having to take time off of work & rush with our yard preparation due to the EARLY and UNEXPECTED & UNPLANNED arrival of the crew, etc. This was, without question, an unacceptable job performance on his crew's part.Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Good Morning,We wanted to let you know that the tree grinding issue was completed, so the dispute has been resolved.If you have any questions, please call us.Thank you for your assistance with this matter.Have a good day.*** *** *** ***
Consumer stated the work has been completed
In response to *** *** the contract was signed on 5/and the trees where removed in with in week period.There where many returned phone calls to *** and her husband *** The contract stated leave all wood where it lands.it was up to the customer to remove the wood and put
there fence back The utility companies then have to flag the property before stump grinding is done During this time there where many storms that hit Buffalo and Rochester causing emergency jobs, which take precedence, do to severity of the damage This was also communicated to the *** familyWe also experienced a stump grinder that needed repair, I called *** and explained the delay I reassured them they would be at the top of the list, the machine was repaired we received it on aFriday and that Monday their job was completed.We regret the delay in the stump grinding, but do to heavy rains, emergency jobs and a repair, we kept the lines of communication openThe office manager even provided her personal cell number, to keep the communication going.I would like to Thank the ***'s for choosing our company and working with us
Complaint *** has been resolved with *** ***The clean up and seeding has been completed according to the contract
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** *** I received a call from Tony's Tree Service about the fence but the repair has not been done so do not close this complaint until they repair my fence.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My lawn was FINALLY seeded on 8/11/17...I would've been more patient with the time factor had the company not taken full payment before the job was completed...also, communication with the company regarding the situation was poor to nonexistent...therefore, I would NEVER recommend Tony's Trees & Landscaping in the future!!!
Thank you for your time in resolving this matter for me!!
** ** ***
Regards,
*** ***
*** *** contract never contracted for stump removal The bottom of contract Spells out payment arrangements as job progresses.The 5% only states a hold back of total until stumps are completed if they are contracted to be done.Thank you Cindy ***
There are no stumps no your contract, you where not charged for stumps No refund do