I am responding to the complaint filed by MS [redacted] that you have sent to my office. Thiscomplaint is 100% without merit and I am requesting you update this file to confirm the actualdetails of what has transpired.As you can see from the enclosed on August 12, 2016 [redacted] enrolled into Top Driver'son-line teen driver's education program. We did not solicit her to enroll and had no contact withthe student prior to enrolling.In Ohio if an individual want to obtain a driver's license under the age of 18 the student musttake a State Mandated driver's education program that consists of 24 hours on in class and 8-hours behind the wheel training.Once a student signs up for the driver's training program with the provider of his or her choice,the student has up to 6-months to complete the required education requirements and theprovider has up to 6-months to make the requirements available to the student.In this case [redacted] choose to take the on-line classroom for her course work and chooseTopDriver to provide the 8-hours behind the wheel lessons. [redacted] cannot get her license untilshe is 16 years old (which will be [redacted]). So she has/had plenty of time to completethe required work.In Ohio a student cannot schedule any of his or her behind the wheel lessons until shecompletes 2-hours of classroom required course work.As you can see from the attached [redacted] logged into her on-line class for the first time onSeptember 14, 2016 and spent nine (9) minutes on line doing the first of 30 modules. She neverhas gone back on-line since that date.As you can see from the student notes, her mother ([redacted]) called and requestedscheduling driving times and if she could not schedule driving times demanded a refund.We informed MS [redacted] that her daughter has not completed the required 2-hours of in-classwork yet, and by State law we cannot schedule her drives until she completes the 2-hours.We further informed Ms. [redacted] that once [redacted] completes the 2-hours we will gladlyschedule her behind the wheel lessons in October.This was not good enough for her and she demanded a refund. When signing up for the classthere is an acknowledgement that all parents and student must read and accept before theirenrollment is processed.This accoutrement clearly states that the student has up to 6 months to complete the requiredwork and the provider up to 6 months to provide the services. It also clearly states that thestudent must complete 2-hours of in-classroom work before they can begin their behind thewheel lessons.Both Ms. [redacted] and [redacted] confirmed this, it also clearly states that no refunds will beprovided.What is clear about this situation is that Abigail, for whatever reason decided not to take the onlinecourse. As I stated about [redacted] went on=line to her classroom only once for nine minutesand has never logged back in since that day.When I spoke to the mother I offered her a $250 refund which she rejected. Ms. [redacted] wasnot happy with my refund offer, went on line and posted a very negative blog about TopDriver,never taken the time in this blog to inform her audience the facts.She has libeled us, slander our company, and now follows this up with the Revdex.com complaint.What I suggest is you get Ms. [redacted] on the phone with you and me and at the same time.Her claim is 100% without merit, we provide driving services to over 8,000 students in Ohioevery year. The rules and requirements are dictated by the State of Ohio and we follow theserules 100%.
Dear Revdex.com:This letter is in response to case # [redacted], as I have stated in my previous complaints. TheState Ohio mandates that every student must be afforded a 6-month window from the date thestudent starts class to complete their requirements.Every customer including Ms....
[redacted] signs a contract that clearly indicates that we mustmake available and complete the State mandated requirements within 6-months of the student'sclass start date.I have also attached a copy of State rule 4501-7-09 and [redacted]'s enrollment form. As you can seefrom the form her drives are in fact scheduled and we are well within the 6-month requirementsplaced by The State.Furthermore, [redacted] signed up for class in February and did not complete the class in April andwe did have drives available during this time but they were not convenient with her schedule.As you can see by the attached schedule, we have gone ahead and loaded [redacted]'s drives andshe will be completed on July 29, 2015.This is a full 2-months before the required 6-months has expired. Had [redacted] taken her classesin April she would have been completed by the end of May.Thank you for your time.[redacted]TopDriver330-606-561 1
customer started classes at [redacted] in April 2nd 2017. Parent never called in for drives until October 8th and we notified her that she needed to restart the program due to the 6 month state law and rule. Per state rule, customer contract is void.
is making reference that they are in compliance with the state law but they are not making any reference if they are in compliance with the experience they are providing to their customers, their website is misleading because in their page several times they make reference that they engage in a convenient way that fits our busy schedule and that It will fit our needs as customers, they also said that they are giving us the flexibility of choosing the classes that best fit our schedule and so far that is not my experience. in the first welcome email I received it said "once you have attended you first class and you have your permit you can schedule your in vehicle driving and that is totally a misleading information, as a customer when I received that email I automatically assumed that if she was taking her classes in June I could "easily" schedule her driving lessons and that it was going to be easy and in a convenient way for us but the reality is that it was easy to schedule the classroom lessons but to schedule the driving lessons is a long and very time consuming and frustrating process, when I first emailed them I was told I should wait until 7/13 so I waited but I was not able to schedule ANY class and then when I complained again I was told to wait until 8/10 so was I added by 7/13 like I was told? I do not think so because I was not able to schedule any class, and the ONLY 2 hours class that I schedule was because I emailed them back, so they should correct that "welcome" email that it misleading for customers, they are making it seems as per this will be a very easy process but it is very difficult to schedule a driving lesson, they said it is because is summer so the school should anticipate the demand and be able to provide more classes because I signed thinking you were going to be flexible with me and work based on my needs, I have explained my daughter has been driving with my since February so my needs were to have her driving so she could be able to drive when going to school, I have scheduled my new work schedule based on that and now I need to make changes. Their contract said that the training has to be completed within 6 months so if that is the case they should add a disclaimer on their website and make corrections to the email they sent to us because it is not easy and flexible to schedule the classes and it is impossible to schedule classes after the student takes their first in class lesson.where is their customer service orientation? their website said that they offer a higher quality of training by making it convenient for their customers, they should make a disclaimer with big letters saying: if you are going to sign in summer be aware this will take a LONG time to complete the program, I still feel their website does not provide a full explanation about how this works, they are misleading customers, I want to know whey I will be able to schedule the remaining classes.Issues:When I was added to the list to be able to schedule the driving lessons? I was told 7/13 but that did not happen- I was not given correct informationWhy the email I received said they can schedule a lesson after their first class when that is impossible?Why the website does not have the real truth about how difficult is to schedule the driving lessons? They do not take into consideration your needs, they are not planning their demand during summer, they do not understand their specific needs for their customers, their answer is making reference that they are following state law but can they answer to the customer experience they are providing? This has been a nightmare- I feel very disappointed with the service provided, I need to schedule asap the remaining of 6 hours for driving lessons and I am requesting for them to update their website and their emails so they will stop misleading customers.
First of all there has been no communication to me regarding my complaints until now, after I contacted the Revdex.com. I have previously sent emails to Top Driver, called and left voicemails, all of which went unanswered so to say my complaints have been previously addressed is a bold face lie. Second, when I did speak with a representative the day of [redacted]'s first class to inquire about scheduling her in car lessons I was told that the schedule would be out the following Monday or Tuesday, also a bold face lie. I called this company prior to signing this contract to get more information and the day of her first class and NOTHING and I mean NOTHING was ever said about not having any in car lessons available because it was summer and that I should expect to wait and wait and wait to get her lessons done. The representative I spoke to on the phone prior to signing contract even made it a point to tell me to be sure to schedule her in cars after her first class. What should have been said was although we allow you to sign up for in car after first class you will have to wait because we can make you wait because we have six months to get your class/in car completed. I would have taken my business elsewhere had the employees been honest and forthcoming with that information which is why it wasn't told to me I'm sure. Yes, the contract says there is a target end date that says everything has to be done within six months but again, nowhere in the contract does it says that their company policy is to take your money and leave you hanging and not allow you to schedule your lessons. The information is presented as an informational piece to the consumer so that we have to do our part and get it done not that the company is going to drag it out just because they can and want too! As far as my daughter having two more days of in classroom lessons left.... So what!!!!! We went on vacation and scheduled the make up classes like we were supposed to. To point out that she hasn't finished the classes is completely irrelevant to my complaint because her make up classes are scheduled and we can't even get the far with her in car lessons! Your company sells a service and uses a selling point that in cars can be scheduled after first class which it doesn't honor or make possible. No where does it say that all classes have to completed before in cars so as I said it is irrelevant. Don't offer sone thing you can't honor. Don't ignore customers voicemails, emails, etc. don't take their money and then deny them services they've paid for. The fact that it is summer is not an excuse. It's [redacted] actually! Nowhere in your advertising does it say limited availability in the summer time. You we a driving instructing school year round. That is your business. A service a company offers such as this isn't something that is seasonal so get it together and give customers what they pay for instead of falsely advertising services that your company can't follow through with!
Revdex.com,Attached, is the signed contract the customer signed. Paragraph 1 outline the 6 month timeframe previously stated on my July 10th response. The student enrolled on 6/3/15 and attended classes from June 8 - July 16. The student has drives scheduled on 9/7, 9/16, 9/22, 9/28. This will complete the company's contractual obligation to this customer and within the state rule 4501-7-09.Thank you.
I am responding to the complaint filed by MS [redacted] that you have sent to my office. Thiscomplaint is 100% without merit and I am requesting you update this file to confirm the actualdetails of what has transpired.As you can see from the enclosed on August 12, 2016 [redacted] enrolled into Top Driver'son-line teen driver's education program. We did not solicit her to enroll and had no contact withthe student prior to enrolling.In Ohio if an individual want to obtain a driver's license under the age of 18 the student musttake a State Mandated driver's education program that consists of 24 hours on in class and 8-hours behind the wheel training.Once a student signs up for the driver's training program with the provider of his or her choice,the student has up to 6-months to complete the required education requirements and theprovider has up to 6-months to make the requirements available to the student.In this case [redacted] choose to take the on-line classroom for her course work and chooseTopDriver to provide the 8-hours behind the wheel lessons. [redacted] cannot get her license untilshe is 16 years old (which will be [redacted]). So she has/had plenty of time to completethe required work.In Ohio a student cannot schedule any of his or her behind the wheel lessons until shecompletes 2-hours of classroom required course work.As you can see from the attached [redacted] logged into her on-line class for the first time onSeptember 14, 2016 and spent nine (9) minutes on line doing the first of 30 modules. She neverhas gone back on-line since that date.As you can see from the student notes, her mother ([redacted]) called and requestedscheduling driving times and if she could not schedule driving times demanded a refund.We informed MS [redacted] that her daughter has not completed the required 2-hours of in-classwork yet, and by State law we cannot schedule her drives until she completes the 2-hours.We further informed Ms. [redacted] that once [redacted] completes the 2-hours we will gladlyschedule her behind the wheel lessons in October.This was not good enough for her and she demanded a refund. When signing up for the classthere is an acknowledgement that all parents and student must read and accept before theirenrollment is processed.This accoutrement clearly states that the student has up to 6 months to complete the requiredwork and the provider up to 6 months to provide the services. It also clearly states that thestudent must complete 2-hours of in-classroom work before they can begin their behind thewheel lessons.Both Ms. [redacted] and [redacted] confirmed this, it also clearly states that no refunds will beprovided.What is clear about this situation is that Abigail, for whatever reason decided not to take the onlinecourse. As I stated about [redacted] went on=line to her classroom only once for nine minutesand has never logged back in since that day.When I spoke to the mother I offered her a $250 refund which she rejected. Ms. [redacted] wasnot happy with my refund offer, went on line and posted a very negative blog about TopDriver,never taken the time in this blog to inform her audience the facts.She has libeled us, slander our company, and now follows this up with the Revdex.com complaint.What I suggest is you get Ms. [redacted] on the phone with you and me and at the same time.Her claim is 100% without merit, we provide driving services to over 8,000 students in Ohioevery year. The rules and requirements are dictated by the State of Ohio and we follow theserules 100%.
Dear Revdex.com:This letter is in response to case # [redacted], as I have stated in my previous complaints. TheState Ohio mandates that every student must be afforded a 6-month window from the date thestudent starts class to complete their requirements.Every customer including Ms....
[redacted] signs a contract that clearly indicates that we mustmake available and complete the State mandated requirements within 6-months of the student'sclass start date.I have also attached a copy of State rule 4501-7-09 and [redacted]'s enrollment form. As you can seefrom the form her drives are in fact scheduled and we are well within the 6-month requirementsplaced by The State.Furthermore, [redacted] signed up for class in February and did not complete the class in April andwe did have drives available during this time but they were not convenient with her schedule.As you can see by the attached schedule, we have gone ahead and loaded [redacted]'s drives andshe will be completed on July 29, 2015.This is a full 2-months before the required 6-months has expired. Had [redacted] taken her classesin April she would have been completed by the end of May.Thank you for your time.[redacted]TopDriver330-606-561 1
customer started classes at [redacted] in April 2nd 2017. Parent never called in for drives until October 8th and we notified her that she needed to restart the program due to the 6 month state law and rule. Per state rule, customer contract is void.
The answer from the business...
is making reference that they are in compliance with the state law but they are not making any reference if they are in compliance with the experience they are providing to their customers, their website is misleading because in their page several times they make reference that they engage in a convenient way that fits our busy schedule and that It will fit our needs as customers, they also said that they are giving us the flexibility of choosing the classes that best fit our schedule and so far that is not my experience. in the first welcome email I received it said "once you have attended you first class and you have your permit you can schedule your in vehicle driving and that is totally a misleading information, as a customer when I received that email I automatically assumed that if she was taking her classes in June I could "easily" schedule her driving lessons and that it was going to be easy and in a convenient way for us but the reality is that it was easy to schedule the classroom lessons but to schedule the driving lessons is a long and very time consuming and frustrating process, when I first emailed them I was told I should wait until 7/13 so I waited but I was not able to schedule ANY class and then when I complained again I was told to wait until 8/10 so was I added by 7/13 like I was told? I do not think so because I was not able to schedule any class, and the ONLY 2 hours class that I schedule was because I emailed them back, so they should correct that "welcome" email that it misleading for customers, they are making it seems as per this will be a very easy process but it is very difficult to schedule a driving lesson, they said it is because is summer so the school should anticipate the demand and be able to provide more classes because I signed thinking you were going to be flexible with me and work based on my needs, I have explained my daughter has been driving with my since February so my needs were to have her driving so she could be able to drive when going to school, I have scheduled my new work schedule based on that and now I need to make changes. Their contract said that the training has to be completed within 6 months so if that is the case they should add a disclaimer on their website and make corrections to the email they sent to us because it is not easy and flexible to schedule the classes and it is impossible to schedule classes after the student takes their first in class lesson.where is their customer service orientation? their website said that they offer a higher quality of training by making it convenient for their customers, they should make a disclaimer with big letters saying: if you are going to sign in summer be aware this will take a LONG time to complete the program, I still feel their website does not provide a full explanation about how this works, they are misleading customers, I want to know whey I will be able to schedule the remaining classes.Issues:When I was added to the list to be able to schedule the driving lessons? I was told 7/13 but that did not happen- I was not given correct informationWhy the email I received said they can schedule a lesson after their first class when that is impossible?Why the website does not have the real truth about how difficult is to schedule the driving lessons? They do not take into consideration your needs, they are not planning their demand during summer, they do not understand their specific needs for their customers, their answer is making reference that they are following state law but can they answer to the customer experience they are providing? This has been a nightmare- I feel very disappointed with the service provided, I need to schedule asap the remaining of 6 hours for driving lessons and I am requesting for them to update their website and their emails so they will stop misleading customers.
First of all there has been no communication to me regarding my complaints until now, after I contacted the Revdex.com. I have previously sent emails to Top Driver, called and left voicemails, all of which went unanswered so to say my complaints have been previously addressed is a bold face lie. Second, when I did speak with a representative the day of [redacted]'s first class to inquire about scheduling her in car lessons I was told that the schedule would be out the following Monday or Tuesday, also a bold face lie. I called this company prior to signing this contract to get more information and the day of her first class and NOTHING and I mean NOTHING was ever said about not having any in car lessons available because it was summer and that I should expect to wait and wait and wait to get her lessons done. The representative I spoke to on the phone prior to signing contract even made it a point to tell me to be sure to schedule her in cars after her first class. What should have been said was although we allow you to sign up for in car after first class you will have to wait because we can make you wait because we have six months to get your class/in car completed. I would have taken my business elsewhere had the employees been honest and forthcoming with that information which is why it wasn't told to me I'm sure. Yes, the contract says there is a target end date that says everything has to be done within six months but again, nowhere in the contract does it says that their company policy is to take your money and leave you hanging and not allow you to schedule your lessons. The information is presented as an informational piece to the consumer so that we have to do our part and get it done not that the company is going to drag it out just because they can and want too! As far as my daughter having two more days of in classroom lessons left.... So what!!!!! We went on vacation and scheduled the make up classes like we were supposed to. To point out that she hasn't finished the classes is completely irrelevant to my complaint because her make up classes are scheduled and we can't even get the far with her in car lessons! Your company sells a service and uses a selling point that in cars can be scheduled after first class which it doesn't honor or make possible. No where does it say that all classes have to completed before in cars so as I said it is irrelevant. Don't offer sone thing you can't honor. Don't ignore customers voicemails, emails, etc. don't take their money and then deny them services they've paid for. The fact that it is summer is not an excuse. It's [redacted] actually! Nowhere in your advertising does it say limited availability in the summer time. You we a driving instructing school year round. That is your business. A service a company offers such as this isn't something that is seasonal so get it together and give customers what they pay for instead of falsely advertising services that your company can't follow through with!
Revdex.com,Attached, is the signed contract the customer signed. Paragraph 1 outline the 6 month timeframe previously stated on my July 10th response. The student enrolled on 6/3/15 and attended classes from June 8 - July 16. The student has drives scheduled on 9/7, 9/16, 9/22, 9/28. This will complete the company's contractual obligation to this customer and within the state rule 4501-7-09.Thank you.