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I will first address the charge that [redacted] 'outright lied' to this customer which in fact is not true First of all, [redacted] , was not the initial sales rep who enrolled this customer with our company She was her customer service agent According to the documented notes that we have for this customer, I see that the customer was emailed a Sales Order on October 1, which listed some of the search engines that we submit the ads to, which did include [redacted] and *** She was never told that we only submit our ads to [redacted] as verified by the Sales Order (see attachment)Our agent did not tell the customer anything different than what she was sent in writing According to the notes, I see that this customer called her agent on February 2, to complain that we weren't listing her with any search engines other than [redacted] , and when her agent tried to explain again what search engines we submitted her ad to, she accused the agent of being a liar and demanded cancellation and not to be charged againOur agent cancelled this account per the customers request The conversation this customer referred to that " [redacted] conveniently didn't remember' may have been her conversation with the initial sales rep, and according to the notes, our agent was not trying to change the subject but was attempting to resolve the situation, but this customer wouldn't give the agent the opportunity to fully explain or resolve the issue I regret that this customer is unhappy and our agent did try to rectify the issue with her, but this customer would not give the agent the opportunity to do so

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They do not address the issue of the fact that they did not submit my business to [redacted] or [redacted] as I statedThey skirt around the issue making it all about the agent correspondence ignoring the fact that they did not provide the service they said they did Regards, [redacted]

To make it very clear, I do not and did not ask for a hotel to be reservedI recommend that the clients are not in the home during the investigation, especially if there is a child that lives in the homeI suggest a family members house, a friends or where they may feel comfortableIf they can not easily find a place to stay during the investigation, they do not need to leave the premisesIt is simply an optionI have never suggested spending money at a hotel, and I have never had any other client do so As far as the investigation night goes, I could not be thereI did have another client that needed counselAs far as my whereabouts, that is confidential due my client's privacyWhat and where I went afterwards is hearsay I am responsible for my team and their actionsI apologized and feel bad that Mrs [redacted] went to all that trouble and did not receive the service she wantedI offered to give her half of her hotel stayI do not feel I should pay for all of it, since the hotel stay was her idea and actionAnother reason I will only pay half is because Mrs [redacted] and her friends were harassing me on my business Facebook page, phone calls and coming to the business I was working atI was and I am still more than willing to talk to her and resolve this in an adult and professional mannerHarassment and childish actions only escalates the situation I was never given any money for this investigation nor did I ask for any, this was unfortunate outcome and I am truly sorry that it has come to this [redacted]

This is a follow up to complaint ID#***The customer who filed this complaint called today to let me know he filed a complaint with the Revdex.com and was told he needed to talk with me to try to resolve his complaintHe informed me after our conversation had started that he was recording us and I told him I did not give him my permission to record me at that time so he said he would notify you that we could not resolve the problem and ended our callAgain, he interrupted me and did not give me an opportunity to have a conversation with himI am under the impression from this customer that he does not want to resolve this situationHe told me in a previous conversation that he has several court cases going against companies that he feels treated him poorly or wronged him in some way, and has told me he would take us to court and at this point I am led to believe by this customer that would be the outcome he is looking forAgain, I am willing to talk with him to try to find a resolution to this situation, but it would require this customer giving me the opportunity to have a conversation with him
Thank you for your attention to this matter,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke to *** and advised her I wanted to record our conversation due to her untrue accusations in her response, so I do not accept nothing except what I have asked for in the first letter sent to the Revdex.com
Regards,
*** ***

.After reading the additional comments from Mr***, I must say I disagree with his statement First of all, there was no misunderstanding between me and any designer Based on the initial complaint, Mr*** DID have a website, contrary to his statement that he did not THE MISUNDERSTANDING WAS IN THAT FACT, as we agreed during our conversation on the 23rdAs I told Mr***, we are rebuilding ALL of our websites (which does NOT require notifying our customers) and I explained to him what MAY have happened, since I had not spoken to the designer himself It is possible that the original content may have been deleted accidentally and the designer did his best to list services that most landscapers and lawn maintenance companies do provide Mr*** is well aware that we can make changes, corrections, additions and deletions at any time with no cost to him, so he said he would be emailing me a copy of a flyer that lists what he provides so that we can make the appropriate changes I do believe that the list of services that Mr*** does not provide, did not affect him negatively in any way, as all he had to say to a potential customer was that he did not provide the requested service and he was in the process of having those services removed from his website The webpage was NOT A webpage, as he claims but may have contained a few discrepancies, which I told him we would gladly correct I am disappointed that Mr*** has escalated this minor issue of additional services (which could have been easily corrected and was not intentional to cause him any inconvenience or problems) to the point of filing this complaint, particularly since I had gone out of my way to help him with everything we could, including cutting his monthly payment in half several years ago and making any and all change requests to his website in a timely manner at no additional cost

According to the documented notes for this customer, I see that this customer called on September to say that he had cancelled our service the previous month but had been charged Unfortunately, there had been a mistake in documenting the cancellation in his account Our
representative told the customer she would look into it and call him back, which she did call him later in the day but was only able to leave a voicemail The customer did return her call and when she explained the situation, he told her he had disputed the charge Our representative let him know since he had disputed the charge she wouldn't be able to issue the refund, but would accept the dispute when it came, and apologized for the mistake We did accept the chargeback when it came to us in October Again, our company does apologize for the mistake and it certainly was not intentional

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will no longer try to resolve with this person as I have talked to more than one person that felt scammed by her services. I spent a week trying to confirm an appointment and after two texts and two voicemails said I no longer wanted to work with her. She may call this a cancellation, but that is a stretch. I do not know where she lives or how far she would be driving, although I did have to drive hour round trip to get 1/the session she had promised in May. I have acknowledged that I got a portion of a refund, but much less than is fairThis is not retaliation in any form I just felt she did not deal fairly with me, at this point I just want to warn others so they are not taken
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint with the Revdex.com back in the winter/spring of 2014. It was closed as the business did not respond to my complaint. So it is surprising to now hear back, over a year after the original complaint was filed. *** knew we had an elderly dog (who has since passed) and an infant. We had no place we could stay with them and she was well aware we'd be staying in a hotel. This is after she and her team no-showed and cancelled on us two previous times. *** never returned my calls, letters, messages, etc. She also never agreed to pay for half of the hotel bill. I have since thrown the receipt away, but it was included in my original complain filed with the Revdex.com. I believe the cost was around $119. If she would like to refund us half of this amount (or even $50), I would accept thisRegards,
*** ***

This is in response to complaint ID#***The customer who filed this complaint spoke to a customer service agent on March 25, 2014, to voice his concern that he did not see the ad we designed for him on the first page of ***According to the documented notes we have for this customer, our
agent made many attempts to resolve his issues, but he interrupted and talked over her as she would begin to speak so she was unable to finish a thought with himAccording to the notes, his conduct and treatment of our agent made it impossible to resolve any concerns he hadWe are more than willing to discuss his concerns and come to a resolution with him if he would like to call his agentWe only ask that he give the agent the opportunity to offer a resolution to him without being belittled or interrupted.
Thank you for your attention to this matter,
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. However, the company only decided to issues a refund after I told them I had already talked to my bankThey initially denied the account was not cancelled and asked me to write a cancellation letter to themAnyway, I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

*** *** and I have talked this morning and after our discussion we both came to the conclusion that this complaint was filed due to a misunderstanding Mr*** informed me that he will no longer be pursuing this complaint and we will be continuing to work together

worst mistake they promised your business on top of google in 30 days or less...NOT TRUE call a few times never answer finally they call back. all they want is that monthly payment is obvious there not doing anything to bring your add up. costumer service is terrible there is only one lady by the way.im guessing [redacted] or something like that. she is rude and will not listen to your complaint will not let you explain your problem she can spit out more word then a rap contest ...one word. scam!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
The check from [redacted] has not bounced, so I'm thinking it should be fine to close the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They do not address the issue of the fact that they did not submit my business to [redacted] or [redacted] as I stated. They skirt around the issue making it all about the agent correspondence ignoring the fact that they did not provide the service they said they did.
Regards,
[redacted]

I will first address the charge that [redacted] 'outright lied' to this customer which in fact is not true.  First of all, [redacted], was not the initial sales rep who enrolled this customer with our company.  She was her customer service agent.  According to the documented notes that we...

have for this customer, I see that the customer was emailed a Sales Order on October 1, 2014 which listed some of the search engines that we submit the ads to, which did include [redacted] and [redacted].  She was never told that we only submit our ads to [redacted] as verified by the Sales Order (see attachment). Our agent did not tell the customer anything different than what she was sent in writing.  According to the notes, I see that this customer called her agent on February 2, 2015 to complain that we weren't listing her with any search engines other than [redacted], and when her agent tried to explain again what search engines we submitted her ad to, she accused the agent of being a liar and demanded cancellation and not to be charged again. Our agent cancelled this account per the customers request.   The conversation this customer referred to that "[redacted] conveniently didn't remember' may have been her conversation with the initial sales rep, and according to the notes, our agent was not trying to change the subject but was attempting to resolve the situation, but this customer wouldn't give the agent the opportunity to fully explain or resolve the issue.   I regret that this customer is unhappy and our agent did try to rectify the issue with her, but this customer would not give the agent the opportunity to do so.

This matter has been already reviewed and closed in my favor with Paypal. I do have the documents to prove.  I really feel this is a retaliation from another. As she stated I refunded her what was more than fair.  I was scheduled to go to her home which was over an hour away to do another...

session because she wanted to try it some more, and she didn't like the first location, therefore to accommodate her I agreed to come to her home on the 25th of June. A couple days before SHE CANCELLED with me. The client wanted as she said it, (again I have proof) a partial refund. I refunded her $90.  It is unfortunate that this is all happening when one decides to leave a place of business because of ethics. Retaliation.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">To make it very clear, I do not and did not ask for a hotel to be reserved. I recommend that the clients are not in the home during the investigation, especially if there is a child that lives in the home. I suggest a family members house, a friends or where they may feel comfortable. If they can not easily find a place to stay during the investigation, they do not need to leave the premises. It is simply an option. I have never suggested spending money at a hotel, and I have never had any other client do so. 
As far as the investigation night goes, I could not be there. I did have another client that needed counsel. As far as my whereabouts, that is confidential due my client's privacy. What and where I went afterwards is hearsay. 
I am responsible for my team and their actions. I apologized and feel bad that Mrs. [redacted] went to all that trouble and did not receive the service she wanted. I offered to give her half of her hotel stay. I do not feel I should pay for all of it, since the hotel stay was her idea and action. Another reason I will only pay half is because Mrs. [redacted] and her friends were harassing me on my business Facebook page, phone calls and coming to the business I was working at. I was and I am still more than willing to talk to her and resolve this in an adult and professional manner. Harassment and childish actions only escalates the situation. 
I was never given any money for this investigation nor did I ask for any, this was unfortunate outcome and I am truly sorry that it has come to this. 
[redacted]