Top Local Leads

[redacted] stated she will be mailing check to consumer for the refund amount.

I regret that [redacted] is not happy with my response, but as we state in the Sales Order that was emailed to [redacted] on October 1, 2014 (please see attachment) we clearly do submit the advertisements we create to not only [redacted], but to [redacted] and [redacted] among other search engines.  I don't understand why [redacted] claims that we didn't submit her advertisement to [redacted] or [redacted].  Her advertisement was submitted to all major search engines, including [redacted], [redacted] and [redacted] on October 6, 2014.  Unfortunately, since her account has been cancelled, per her request on Feb. 2, 2015, her advertising by my company no longer exists so I would be unable to pull the ad up itself to show her.  I have not skirted around the issue of submission nor is my response all about the correspondence.  The correspondence is simply my way of showing what we do provide.  If [redacted] has any other questions or issues, I would welcome her to contact me directly to see if we might be able to resolve her concerns.

I will first address the charge that [redacted] 'outright lied' to this customer which in fact is not true.  First of all, [redacted], was not the initial sales rep who enrolled this customer with our company.  She was her customer service agent.  According to the documented notes that we...

have for this customer, I see that the customer was emailed a Sales Order on October 1, 2014 which listed some of the search engines that we submit the ads to, which did include [redacted] and [redacted].  She was never told that we only submit our ads to [redacted] as verified by the Sales Order (see attachment). Our agent did not tell the customer anything different than what she was sent in writing.  According to the notes, I see that this customer called her agent on February 2, 2015 to complain that we weren't listing her with any search engines other than [redacted], and when her agent tried to explain again what search engines we submitted her ad to, she accused the agent of being a liar and demanded cancellation and not to be charged again. Our agent cancelled this account per the customers request.   The conversation this customer referred to that "[redacted] conveniently didn't remember' may have been her conversation with the initial sales rep, and according to the notes, our agent was not trying to change the subject but was attempting to resolve the situation, but this customer wouldn't give the agent the opportunity to fully explain or resolve the issue.   I regret that this customer is unhappy and our agent did try to rectify the issue with her, but this customer would not give the agent the opportunity to do so.

This is in response to complaint ID#[redacted]. The customer who filed this complaint spoke to a customer service agent on March 25, 2014, to voice his concern that he did not see the ad we designed for him on the first page of [redacted]. According to the documented notes we have for this customer, our...

agent made many attempts to resolve his issues, but he interrupted and talked over her as she would begin to speak so she was unable to finish a thought with him. According to the notes, his conduct and treatment of our agent made it impossible to resolve any concerns he had. We are more than willing to discuss his concerns and come to a resolution with him if he would like to call his agent. We only ask that he give the agent the opportunity to offer a resolution to him without being belittled or interrupted. 

Thank you for your attention to this matter, 

[redacted] 

This is in response to the complaint CIC #[redacted].  I regret that our customer had a bad experience with our company.  I see that the advertisement we did for him was submitted to the search engines on October 21,2013. We do guarantee page I of [redacted]...

 Search within 60 days of website submission (see following).  This customer spoke with a customer service agent on December 16 and during that conversation he was told since he wasn't on the first page organically yet that we would sponsor a pay per click advertisement for him to put him on the first page of [redacted] Search until he was there organically, which we did. On Jan. 6, this customer again spoke with a customer service agent and due to a few technical issues we were experiencing she waived his January payment to be fair. Our agent received an email from the customer requesting a phone

call so she called him and they spoke on January 18, at which time this customer requested to cancel our service.  His service was cancelled on January 20. On January 23 our agent received an email stating that we were still charging him so she called him to let him know his information was no longer in our billing system so it would not be possible for him to be charged, but if there was some form of error and he was charged­ to email proof of that and he would be refunded. To date, no proof was ever received that he had been charged after his December charge.

 

I regret that this customer had an unhappy experience with our company, but our agents do their best to insure that our customers are taken care and the work is done for them, to the best of their ability.

 

Thank you for your attention to this matter,

 

[redacted]@toplocalleads.com 

###-###-####

According to the documented notes for this customer, I see that this customer called on September 16 to say that he had cancelled our service the previous month but had been charged.  Unfortunately, there had been a mistake in documenting the cancellation in his account.  Our...

representative told the customer she would look into it and call him back, which she did call him later in the day but was only able to leave a voicemail.  The customer did return her call and when she explained the situation, he told her he had disputed the charge.  Our representative let him know since he had disputed the charge she wouldn't be able to issue the refund, but would accept the dispute when it came, and apologized for the mistake.  We did accept the chargeback when it came to us in October.  Again, our company does apologize for the mistake and it certainly was not intentional.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I spoke to [redacted] and advised her I wanted to record our conversation due to her untrue accusations in her response, so I do not accept nothing except what I have asked for in the first letter sent to the Revdex.com

Regards,

This...

is

in response

to complaint CIC#[redacted].  Our cancellation policy is printed on all Sales Orders that are emailed

to all of our customers (see following). Our policy states that any charges before cancellation notice by the customer are non-refundable.

According to the documented notes we have for this customer, I see that he spoke with a customer

service agent on January 3 to cancel his service.

Our agent went over

our cancellation policy with him and he said 'we'll see' then hung up

before

any further conversation could be had. If this customer would like to call our customer service department, we would be

happy to resolve this matter with him.

 

Thank you for your attention

to

this

matter,

 

 

 

[redacted]@toplocalleads.com

###-###-####

This is a follow up to complaint ID#[redacted]. The customer who filed this complaint called today to let me know he filed a complaint with the Revdex.com and was told he needed to talk with me to try to resolve his complaint. He informed me after our conversation had started that he was recording us and I told him I did not give him my permission to record me at that time so he said he would notify you that we could not resolve the problem and ended our call. Again, he interrupted me and did not give me an opportunity to have a conversation with him. I am under the impression from this customer that he does not want to resolve this situation. He told me in a previous conversation that he has several court cases going against companies that he feels treated him poorly or wronged him in some way, and has told me he would take us to court and at this point I am led to believe by this customer that would be the outcome he is looking for. Again, I am willing to talk with him to try to find a resolution to this situation, but it would require this customer giving me the opportunity to have a conversation with him.

Thank you for your attention to this matter,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They do not address the issue of the fact that they did not submit my business to [redacted] or [redacted] as I stated. They skirt around the issue making it all about the agent correspondence ignoring the fact that they did not provide the service they said they did.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, the company only decided to issues a refund after I told them I had already talked to my bank. They initially denied the account was not cancelled and asked me to write a cancellation letter to them. Anyway,  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I regret that [redacted] is not happy with my response, but as we state in the Sales Order that was emailed to [redacted] on October 1, 2014 (please see attachment) we clearly do submit the advertisements we create to not only [redacted], but to [redacted] and [redacted] among other search engines.  I don't understand why [redacted] claims that we didn't submit her advertisement to [redacted] or [redacted].  Her advertisement was submitted to all major search engines, including [redacted] and [redacted] on October 6, 2014.  Unfortunately, since her account has been cancelled, per her request on Feb. 2, 2015, her advertising by my company no longer exists so I would be unable to pull the ad up itself to show her.  I have not skirted around the issue of submission nor is my response all about the correspondence.  The correspondence is simply my way of showing what we do provide.  If [redacted] has any other questions or issues, I would welcome her to contact me directly to see if we might be able to resolve her concerns.

Review: I contacted top local leads , agreed to their fees n services , they said in emails and on phone that in 60 days I will be on first page , it's almost 90 days n I see nothing so I emailed n they called back and I was told that it would be taken care of , one week later nothing has been done so I emailed back and no response so after 3 days of no response here I am because they keep charging the credit card and taking money with no services given when I have multiple emails promising first page in 60 days .

Business

Response:

This is in response to the complaint CIC #[redacted]. I regret that our customer had a bad experience with our company. I see that the advertisement we did for him was submitted to the search engines on October 21,2013. We do guarantee page I of [redacted] Search within 60 days of website submission (see following). This customer spoke with a customer service agent on December 16 and during that conversation he was told since he wasn't on the first page organically yet that we would sponsor a pay per click advertisement for him to put him on the first page of [redacted] Search until he was there organically, which we did. On Jan. 6, this customer again spoke with a customer service agent and due to a few technical issues we were experiencing she waived his January payment to be fair. Our agent received an email from the customer requesting a phone

Review: PAID FOR 1YEAR TO BUILD WEBSITE AND SEO SITE TO TOP PAGE OF [redacted]

A SERVICE THEY DID NOT PROVIDE BUT KEPT CHARGING MY CHARGE CARD FOR THOSE SERVICESDesired Settlement: REFUND OF $603 OF THE $792 SPENT AS EXPLAINED THE WEB SITE WAS $189.00 AND ONCE BUILT WAS NOT REFUNDABLE BUT THE MONIES THEY COLLECTED TO SEO MY COMPANY THEY DIDN'T DO

Business

Response:

This is in response to complaint ID#[redacted]. The customer who filed this complaint spoke to a customer service agent on March 25, 2014, to voice his concern that he did not see the ad we designed for him on the first page of [redacted]. According to the documented notes we have for this customer, our agent made many attempts to resolve his issues, but he interrupted and talked over her as she would begin to speak so she was unable to finish a thought with him. According to the notes, his conduct and treatment of our agent made it impossible to resolve any concerns he had. We are more than willing to discuss his concerns and come to a resolution with him if he would like to call his agent. We only ask that he give the agent the opportunity to offer a resolution to him without being belittled or interrupted.

Thank you for your attention to this matter,

Review: I have used this marketing service since September 2013. They claim to get my business listed on the first page of all major search engines. After some research I was not finding my business on the front page of some of the major search engines.I was billed via electronic draft from my business account on 1/3/2014. I called Top Local Leads and requested to cancel their service effective immediately. The Rep I spoke to refused to credit me the $100 fee on 1/4/2014. The rep stated that my service would run for the next 30 days and next billing cycle it would be cancelled. I specifically asked that the service be cancelled immediately and the rep refused to cancel my service until 2/3/2014.Desired Settlement: I would like a refund of $100 for services that I explained I do not need.

Business

Response:

This is

in response

to complaint CIC#[redacted]. Our cancellation policy is printed on all Sales Orders that are emailed

to all of our customers (see following). Our policy states that any charges before cancellation notice by the customer are non-refundable.

According to the documented notes we have for this customer, I see that he spoke with a customer

service agent on January 3 to cancel his service.

Our agent went over

our cancellation policy with him and he said 'we'll see' then hung up

before

any further conversation could be had. If this customer would like to call our customer service department, we would be

happy to resolve this matter with him.

Thank you for your attention

to

this

matter,

[redacted]@toplocalleads.com

###-###-####

Review: I was contacted by a representative of Top Local Leads on January 12, 2014 with the promise that they could help my business, [redacted] reach out more customers through their search engine optimization. I agreed and signed up with Top Local Leads and paid a $99.00 setup fee on January 13, 2014. Top Local Leads sent me a Sales Order outlining the contract agreement. In the contract was the following statement: "As part of the Local Leads' ongoing optimization service to keep your business on the page one of [redacted], we will charge you every 30 days, a $99.00 reoccurring monthly maintenance fee, beginning on 02/13/14, for your campaign(s) until canceled by phone call or e-mail", as stated in their Sales Order sent to me on January 14, 2014. Then on April 30, 2014, I searched for business on Top Local Leads search engine and could not find my company's campaign as originally promised, though my account was charged. I contacted Top Local Leads with my concerns, they apologized and promised to speed up their set-up process. After waiting for 8 good months without any positive result coming from this service, I called Top Local Leads on September 3, 2014 and spoke with one [redacted] to cancel the service. She asked for the reason of the cancellation which I explained. [redacted] apologized to me for their inability to help me get referrals and assured me that the service was cancelled effective on 90/03/14. I asked for confirmation # but she assured me once again on the phone that the account was cancelled and no need for confirmation.Then on September 16, I went to business account and found that Top Local Leads has charged me $99.00 on September 15. I called Top Local Leads and spoke with the same [redacted] about my concerns. To my surprise, [redacted] denied ever speaking with me regarding any cancellation and that they only accept written cancellation notice through e-mail or mail. I read what their sales order stated about cancel by phone call she refused to refund the $99.00.

Product_Or_Service: Search Engine OptimizationDesired Settlement: DesiredSettlementID: Refund

I would like Top Local Leads to refund the $99.00 charged on September 15,2014.

Business

Response:

According to the documented notes for this customer, I see that this customer called on September 16 to say that he had cancelled our service the previous month but had been charged. Unfortunately, there had been a mistake in documenting the cancellation in his account. Our representative told the customer she would look into it and call him back, which she did call him later in the day but was only able to leave a voicemail. The customer did return her call and when she explained the situation, he told her he had disputed the charge. Our representative let him know since he had disputed the charge she wouldn't be able to issue the refund, but would accept the dispute when it came, and apologized for the mistake. We did accept the chargeback when it came to us in October. Again, our company does apologize for the mistake and it certainly was not intentional.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, the company only decided to issues a refund after I told them I had already talked to my bank. They initially denied the account was not cancelled and asked me to write a cancellation letter to them. Anyway, I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

worst mistake they promised your business on top of google in 30 days or less...NOT TRUE call a few times never answer finally they call back. all they want is that monthly payment is obvious there not doing anything to bring your add up. costumer service is terrible there is only one lady by the way.im guessing [redacted] or something like that. she is rude and will not listen to your complaint will not let you explain your problem she can spit out more word then a rap contest ...one word. scam!!

Too Local Leads is a scam with no customer service. They lie to you on the sales call then when you confront your called the lier and forced to cancel without any real service or refund for false sales and For incorrect spelling. There is no real boss except for a woman who likes to conversate about nothin for hours who sounds like a Smoker from the Simpsons with no real owner to talk to. This is a low grade operation and not worth you yearly subscription. This woman will Saratoga your business if you don't say and act like the customer she wants. Her name is [redacted] and she is dangerous to your business.

Review: I hired Top Local Leads to list my business on Internet directories such as [redacted], [redacted] etc. as well as get me on the 1st page of [redacted] within 60 days.

This did not happen and the rep [redacted] outright lied to me .

I told her I was already on the 1st page of [redacted] but needed the other listings done. When I called back to cancel and complain that they had not done this she said oh we only guarantee you on the 1st page of [redacted] we don't promise to list you anywhere else.

So why would I have hired her if I was already on the 1st page of [redacted].

She conveniently did not remember the conversation and kept changing the subject.Desired Settlement: I want a full credit card refund. Also Top Local Leads should reprimand employees who lie.

Business

Response:

I will first address the charge that [redacted] 'outright lied' to this customer which in fact is not true. First of all, [redacted], was not the initial sales rep who enrolled this customer with our company. She was her customer service agent. According to the documented notes that we have for this customer, I see that the customer was emailed a Sales Order on October 1, 2014 which listed some of the search engines that we submit the ads to, which did include [redacted] and [redacted]. She was never told that we only submit our ads to [redacted] as verified by the Sales Order (see attachment). Our agent did not tell the customer anything different than what she was sent in writing. According to the notes, I see that this customer called her agent on February 2, 2015 to complain that we weren't listing her with any search engines other than [redacted], and when her agent tried to explain again what search engines we submitted her ad to, she accused the agent of being a liar and demanded cancellation and not to be charged again. Our agent cancelled this account per the customers request. The conversation this customer referred to that "[redacted] conveniently didn't remember' may have been her conversation with the initial sales rep, and according to the notes, our agent was not trying to change the subject but was attempting to resolve the situation, but this customer wouldn't give the agent the opportunity to fully explain or resolve the issue. I regret that this customer is unhappy and our agent did try to rectify the issue with her, but this customer would not give the agent the opportunity to do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They do not address the issue of the fact that they did not submit my business to [redacted] or [redacted] as I stated. They skirt around the issue making it all about the agent correspondence ignoring the fact that they did not provide the service they said they did.

Regards,

Review: My problem is this, I was authorize top local leads to process one payment in my debit card and I expecified to her

Not to process any other payment in this particular debit card, they did it any ways. at that time, I had only $ 109.00 in that car, after they process the second payment on this debit card that put me overdrew, for that reason I ask them to cancelled and Return the payment on my account, they told me sorry we don't do that, you need to wait until 9/19/15 and it will stop.So I'm very obsess because they got my money and I don't have nothing,that why I'm try to contact every party concern to see if they can Help.

thank you