First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.If the customer honestly believes that they were overcharged we would like to have them file a...
claim with our 3rd party claims company, [redacted] They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge. If we did inadvertently overcharge the customer in any way we will then refund any overages. It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive. CSI will research this situation. We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim for loss, damage, delay, overcharge, and complaint as required by law. All the above can and must be compensated through the claims process as required by federal regulations. For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted]Once again, please accept our sincere apologies.
We did not receive a loss/damage claim form from the customer.
We are sending the form to the customer right now.
The customer can either fill out the form and return it back to us, or contact [redacted] (claim department) to file a loss and damage claim.
Complaint: [redacted]
I am rejecting this response because: Can this moving company explain why, to date, none of our emails or phone calls were never returned with regard to our complaints? The simple courtesy of a return phone call from the representative who, up until our move in day, seemed to be attentive. We paid on time, in full, and tipped the movers both picking up and dropping off. It appears that once this company had our money, the were no longer interested in attending to us as their customer.
Regards,
[redacted]
Top Movers helped me to move from my 3 bedroom house in CT to Florida last month. It was a very big move and I spent few days surfing the internet for the right company. I hesitated about Top Movers as they are not a big company, and I already booked the move with United Van Lines agent, who charged a lot more by the way. But finally, I felt like Bill from Top Movers was more professional and I read some complaints on United Van Lines. So I decided to book with Top instead.
The move went very smooth, the crew was nice, hard working young guys. The customer service was helpful. Nothing to complain about. I hope I won't have to move again in my life, but If I will, I'll go with Top Movers again.
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
font-family: Arial;">As per the initial non-binding e estimate signed by the customer the estimated volume of the shipment was 1230 cubic feet. The truck we sent supposed to fit everything, but it happened that the customer has more items than on the inventory so we were not able to fit everything. The customer was aware that we had provided the hourly rate and not a flat price. The customer was offered to make a second trip next day and keep the same hourly rate.
If the customer honestly believes that they were overcharged we would like to have them file a claim with our 3rd party claims company, [redacted] They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge. If we did inadvertently overcharge the customer in any way we will then refund any overages. It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive. [redacted] will research this situation.
Complaint: [redacted]
I am rejecting this response because:
1. I will absolutely file a claim with the suggested agency. That does not change the fact that Top Movers is defrauding its customers and should be sited and investigated as such.
2. Services were not rendered as described in my agreement. I believe the public and others need to be aware of this fraudulent activity.
Regards,
[redacted]
We have used Top Movers 2 times over the last 2 years. Each time, they did a fantastic job. The crew was professional and well-trained. They were continuously working and only stopped for their lunch break. The salesman was polite and very detailed. David, the guy who came to our house to give inhome estimate was also very nice and caring. We did not have any surprises with the rate at the end. And not a single scratch on our belongings.Their prices were fair and reasonable. I hope we would not move soon again, but if we do I know where to call.
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.We estimate our customers by cu.ft and always warn that the pruce we give by phone is not final....
Because sizes may differ. In this particular case the amount of pieces to be moved appeared to be twice more than was given to our moving manager. That became the main reason of increasing the price. If the customer honestly believes that they were overcharged we would like to have them file a claim with our 3rd party claims company, [redacted] They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge. If we did inadvertently overcharge the customer in any way we will then refund any overages. It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive. [redacted] will research this situation. We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim for loss, damage, delay, overcharge, and complaint as required by law. All the above can and must be compensated through the claims process as required by federal regulations. For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted]
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.If the customer honestly believes that they were overcharged we would like to have them file a...
claim with our 3rd party claims company, [redacted] They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge. If we did inadvertently overcharge the customer in any way we will then refund any overages. It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive. CSI will research this situation. We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim for loss, damage, delay, overcharge, and complaint as required by law. All the above can and must be compensated through the claims process as required by federal regulations. For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted]Once again, please accept our sincere apologies.
We did not receive a loss/damage claim form from the customer.
We are sending the form to the customer right now.
The customer can either fill out the form and return it back to us, or contact [redacted] (claim department) to file a loss and damage claim.
Complaint: [redacted]
I am rejecting this response because: Can this moving company explain why, to date, none of our emails or phone calls were never returned with regard to our complaints? The simple courtesy of a return phone call from the representative who, up until our move in day, seemed to be attentive. We paid on time, in full, and tipped the movers both picking up and dropping off. It appears that once this company had our money, the were no longer interested in attending to us as their customer.
Regards,
[redacted]
Top Movers helped me to move from my 3 bedroom house in CT to Florida last month. It was a very big move and I spent few days surfing the internet for the right company. I hesitated about Top Movers as they are not a big company, and I already booked the move with United Van Lines agent, who charged a lot more by the way. But finally, I felt like Bill from Top Movers was more professional and I read some complaints on United Van Lines. So I decided to book with Top instead.
The move went very smooth, the crew was nice, hard working young guys. The customer service was helpful. Nothing to complain about. I hope I won't have to move again in my life, but If I will, I'll go with Top Movers again.
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
font-family: Arial;">As per the initial non-binding e estimate signed by the customer the estimated volume of the shipment was 1230 cubic feet. The truck we sent supposed to fit everything, but it happened that the customer has more items than on the inventory so we were not able to fit everything. The customer was aware that we had provided the hourly rate and not a flat price. The customer was offered to make a second trip next day and keep the same hourly rate.
If the customer honestly believes that they were overcharged we would like to have them file a claim with our 3rd party claims company, [redacted] They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge. If we did inadvertently overcharge the customer in any way we will then refund any overages. It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive. [redacted] will research this situation.
Complaint: [redacted]
I am rejecting this response because:
1. I will absolutely file a claim with the suggested agency. That does not change the fact that Top Movers is defrauding its customers and should be sited and investigated as such.
2. Services were not rendered as described in my agreement. I believe the public and others need to be aware of this fraudulent activity.
Regards,
[redacted]
We have used Top Movers 2 times over the last 2 years. Each time, they did a fantastic job. The crew was professional and well-trained. They were continuously working and only stopped for their lunch break. The salesman was polite and very detailed. David, the guy who came to our house to give inhome estimate was also very nice and caring. We did not have any surprises with the rate at the end. And not a single scratch on our belongings.Their prices were fair and reasonable. I hope we would not move soon again, but if we do I know where to call.
First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.We estimate our customers by cu.ft and always warn that the pruce we give by phone is not final....
Because sizes may differ. In this particular case the amount of pieces to be moved appeared to be twice more than was given to our moving manager. That became the main reason of increasing the price. If the customer honestly believes that they were overcharged we would like to have them file a claim with our 3rd party claims company, [redacted] They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge. If we did inadvertently overcharge the customer in any way we will then refund any overages. It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive. [redacted] will research this situation. We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim for loss, damage, delay, overcharge, and complaint as required by law. All the above can and must be compensated through the claims process as required by federal regulations. For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted]